794 Etiquette courses

Customer Service Manager with Telephone Etiquette & KYC Diploma Elevate your career in the service industry with our Customer Service Manager with Telephone Etiquette & KYC Diploma. Master Customer Service strategies, telephone etiquette, and KYC procedures. Become a Customer Service maven and set yourself apart. Learning Outcomes: Implement effective Customer Service models. Manage customer relationships through proven Customer Service tactics. Resolve conflicts with angry customers using Customer Service skills. Enhance telephone communication with focused Customer Service training. Apply Customer Service principles in Know Your Customer (KYC) methods. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Customer Service Manager with Telephone Etiquette & KYC Diploma: Customer Service Models: Implement and evaluate proven Customer Service models for organizational excellence. Customer Management: Excel in customer relationship management by integrating Customer Service best practices. Dealing With Angry Customers: Apply Customer Service techniques to defuse conflicts and enhance customer satisfaction. Talking The Right Way On The Phone: Master telephone etiquette, elevating your Customer Service delivery to a new level. Understanding Customer Due Diligence: Adopt Customer Service principles in conducting comprehensive customer due diligence. KYC Methods: Implement Know Your Customer (KYC) procedures, fortified by excellent Customer Service practices.

🌟 Unlock the Power of Effective Verbal Communication Mastery 🌟   Are you ready to elevate your communication skills and leave a lasting impression in every conversation? Welcome to the transformative journey of our comprehensive online course: 'Effective Verbal Communication Mastery: Telephone and Conference Etiquette'!   MODULE 1: INTRODUCTION Embark on this enriching journey by understanding the fundamental principles of verbal communication. Gain insights into the significance of effective communication in today's interconnected world. Lay the groundwork for success by grasping the nuances of verbal exchanges and their impact on professional relationships. MODULE 2: PREPARATION AND PLANNING Master the art of preparation and strategic planning for every communication endeavor. Discover techniques to organize your thoughts, structure your conversations, and anticipate potential challenges. Learn how meticulous planning can enhance your verbal communication skills and set you apart in any situation. MODULE 3: TELEPHONE TACTICS Dive into the specifics of telephone etiquette and tactics. Uncover the secrets to engaging phone conversations that leave a lasting positive impression. From tone modulation to effective listening, grasp the subtleties that make your telephone interactions impactful and meaningful. MODULE 4: CONCLUSION Synthesize your learnings and embark on your journey towards becoming a verbal communication virtuoso. Summarize key takeaways, consolidate your newfound knowledge, and set actionable goals to implement your skills confidently. Prepare to leave a remarkable mark in every communication scenario.   Join our course now and unlock the potential to: ✨ Navigate professional conversations with finesse ✨ Cultivate impactful verbal communication skills ✨ Enhance your confidence in telephone and conference interactions ✨ Build lasting relationships through effective communication strategies   Don't miss this opportunity to revolutionize your communication prowess. Enroll now in 'Effective Verbal Communication Mastery: Telephone and Conference Etiquette' and witness the transformation in your interactions! Sign up today to embark on a journey toward communication excellence! 🚀📞🌟 Course Curriculum INTRODUCTION Promo Winning Communication Skills for Telephone, Conference Calls 00:00 Quick Wins! Do THIS To Look and Sound Great on Skype Phone Calls 00:00 PREPARATION AND PLANNING Never Confuse Personal Phone Use with Business Telephone Use Again 00:00 Why Your Phone is the Best Secret Business App Ever 00:00 Planning Your Successful Phone Environment 00:00 Final Preparation for Your Successful Phone Meetings 00:00 Making Sure Your Phone Passes Your Friend Test 00:00 Planning for Winning Conference Calls 00:00 Look Prime Time Ready for Your Video Calls 00:00 Placing Phone Calls Like the Consummate Professional 00:00 Always Knowing the Best Time to Call Clients and Prospects 00:00 Now You will Never Wake Up a Client in the Middle of the Night 00:00 Answering the Phone so Everybody Knows You are Ready for Business 00:00 No Such Thing As Answering The Phone Too Quickly These Days 00:00 Your Clients Will Never Think You are Screaming At Them Again 00:00 TELEPHONE TACTICS Knowing How to Sound Your Very Best - Every Time 00:00 The Right Way to Put Someone On Hold 00:00 Making Sure They Only Hear the Magic of Your Voice 00:00 Being a Professional to Every Generation, Regardless of Your Own Preferences 00:00 Voicemail That Soothes, Not Angers 00:00 Best Voicemail Messages for Success 00:00 Take 1, Take 2, Take 3 Until You Get It Right 00:00 Never Be Busy for Clients and Bosses Again 00:00 Making Your Phone Disappear At the Perfect Moments 00:00 Tit for Tat and Text for Text 00:00 Better Than the Best Hollywood Goodbyes 00:00 CONCLUSION Conclusion - You Are Now a Master of the Telephone for Every Business Situation 00:00

Duration 1 Days 6 CPD hours This course is intended for Professionals desiring to improve their business planning, financial management, and decision-making skills and practice them in an ethical and professional manner will benefit from this course. Overview Recognize the importance of the big picture in business planning Leverage financial information to make sound business decisions Identify the importance of other financial levers to your business Understand the importance of ethics on long-term business success Appreciate how business etiquette affects your organizational success Students will learn to understand the mechanics of the organization ? reading and interpreting financials, making sound business decisions, and setting a course ? while also developing the skills to guide and direct your workforce. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Gaining a Wider Perspective Understanding Business Acumen Improving Long and Short Term Interactions Finding and Recognizing Growth Opportunities Making Mindful Decisions How to Relate to Others 2. Understanding the Numbers Developing, Defining, and Reporting Key Performance Indicators (KPIs) Keeping Up with the Business Understanding Sales, Costs, and Profit Margin Monitoring Assets, Liabilities, Equity, and Financial Ratios Reviewing Income Statements, Balance Sheets, and Cash Flow Statements 3. Management Considerations Recognizing Talent and Organizational Management Thinking Critically - Asking the Right Questions, Evaluating the Situation, and Making the Decision Leveraging the Organization - Investing in Employees and Customers, Process Improvement, and Goal Alignment 4. Business Ethics Ensuring Ethical Obligations are Met Understanding Roles and Responsibilities Balancing Personal and Organizational Ethics Managing Ethically - Maintaining the 4 P\'s 5. Business Etiquette Maintaining Etiquette across Communication Platforms - Email, IMs, and Telephone Following Etiquette in Meetings Delivering Etiquette in Customer Interactions

This course is intended for Beginner-Moderate exposure is recommended for this course. The topics covered are cumulative in nature, and they require minimal understanding of email applications and composition. Overview The objective of the course is to give students the information needed to create emails that are written in a succinct, effective, and user-friendly manner. Students will learn how to set up an email subject, salutation, and will then work on how to write a credible email. In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages. 1 - E-mail basics E-mail characteristics Writing online versus on paper Understanding the advantages and disadvantages of e-mail Understanding the cultural significance of e-mail E-mail programs Using an e-mail program to send e-mail When to use e-mail Communicating by e-mail Understanding when to avoid using e-mail Writing an e-mail message Using the MAIL acronym 2 - E-mail policies Company policies Avoiding improper e-mail messages Ensuring employee compliance to e-mail policies Copyright laws, viruses, and liability Avoiding copyright infringement Avoiding viruses Identifying e-mail liability 3 - E-mail features and security Features of an e-mail program Using attachments Using priority labels and signature files Features of an e-mail program Using attachments Using priority labels and signature files Discussing e-mail program options Securing e-mail Using encryption and digital signatures Using passwords 4 - E-mail messages Message headers Using headers E-mail message body Including proper greeting Structuring an e-mail message Closing an e-mail message 5 - E-mail effectiveness E-mail recipients Considering the factors that determine e-mail writing Anticipating recipient reaction Message management Managing your e-mail effectively 6 - Netiquette guidelines Netiquette style Using proper tone Following formatting guidelines Emoticons and abbreviations Using emoticons and electronic abbreviations 7 - Composing online correspondence Online communication Achieving the objective of the message Language and punctuation Improving online writing style Using punctuation correctly Efficient writing habits Constructing sentences Constructing paragraphs Editing e-mail messages

Enhance your professional communication with our Writing Effective Email at Work course. Learn email etiquette, error-free writing, and advanced techniques to craft impactful emails tailored to diverse audiences and contexts. Boost your workplace communication efficiency today.

Become a successful telesales executive with our comprehensive course. Learn proven sales techniques, strategies, and etiquette. Boost your earning potential and build a rewarding career in sales.

Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about corporate etiquette Understand the core competencies and principles of corporate etiquette Explore the various areas of corporate etiquette Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert expert manager Professional Etiquettes and Training Course Online Master the skills you need to propel your career forward in corporate etiquette. This course will equip you with the essential knowledge and skillset that will make you a confident manager and take your career to the next level. This comprehensive etiquettes and ethics course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this etiquettes and ethics course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective corporate etiquette practice and equip you with the essential skills, confidence and competence to assist you in the corporate etiquette industry. You'll gain a solid understanding of the core competencies required to drive a successful career in corporate etiquette. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for manager or for people who are aspiring to specialise in corporate etiquette. Enrol in this etiquettes and ethics course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive etiquettes and ethics course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this corporate etiquette can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This etiquettes and ethics course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This etiquettes and ethics course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This etiquettes and ethics course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Introduction 00:02:00 Importance Of Work Place Ettiquetes Importance of Work Place Ettiquetes 00:04:00 Types Of Corporate Ettiquetes Types of Corporate Ettiquetes 00:12:00 Incorporating Corporate Ettiquetes at Workplace Incorporating Corporate Ettiquetes at Workplace 00:04:00 Do's and Don'ts of Corporate 00:13:00 Explanation Of Basic Ettiquetes at Workplace Explanation of Basic Ettiquetes at Workplace 00:07:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Telephone-Etiquette: Telephone-Etiquette Course Online Unlock Your Professional Success with Telephone-Etiquette: Telephone-Etiquette Course. Elevate Your Communication Skills Today! Are you tired of fumbling through phone conversations, unsure of how to present yourself professionally? Do you want to enhance your communication skills and leave a lasting impression on your callers? Look no further! Our comprehensive course, Telephone-Etiquette: Telephone-Etiquette Course is here to transform your phone interactions and boost your professional success. In this Telephone-Etiquette: Telephone-Etiquette Course, you will learn the fundamental principles of phone etiquette and effective communication. Learn techniques to convey your message clearly, use appropriate tone and language, and build rapport over the phone. With this Telephone-Etiquette: Telephone-Etiquette Course you will acquire the skills to leave a positive impression from greeting callers to efficiently managing their queries or concerns. This Telephone-Etiquette: Telephone-Etiquette Course will cover strategies to achieve your desired outcomes. This Telephone Etiquette course will help you learn how to remain calm, defuse tense situations, and turn negative experiences into positive outcomes. With this Telephone-Etiquette: Telephone-Etiquette Course enhance your communication within your organization through seamless interoffice calls. Discover the art of leaving clear and concise voicemail messages that effectively convey your intended message. Through this Telephone-Etiquette: Telephone-Etiquette Course equip yourself with the skills to address and correct poor telephone etiquette within your team or organization. The Telephone-Etiquette: Telephone-Etiquette Course also provides additional resources to continue your professional development. Don't miss this opportunity to excel in your telephone communication skills and make a lasting impression on your callers. Enrol in Telephone-Etiquette: Telephone-Etiquette Course today and elevate your professional interactions to new heights. Main Course: Telephone-Etiquette Course Free Courses included with Telephone-Etiquette: Telephone-Etiquette Course: Along with Telephone-Etiquette Course you will get free Communication Skills Along with Telephone-Etiquette Course you will get free Level 5 Negotiation Skills Special Offers of this Telephone-Etiquette: Telephone-Etiquette Course: This Telephone-Etiquette: Telephone-Etiquette Course includes a FREE PDF Certificate. Lifetime access to this Telephone-Etiquette: Telephone-Etiquette Course Instant access to this Telephone-Etiquette: Telephone-Etiquette Course 24/7 Support Available to this Telephone-Etiquette: Telephone-Etiquette Course Telephone-Etiquette: Telephone-Etiquette Course Online This Telephone-Etiquette: Telephone-Etiquette Course teaches all the aspects of phone etiquette and using proper phone language. The Telephone-Etiquette: Telephone-Etiquette Course describes how to eliminate phone distractions. Inbound and outbound calls are part of this Telephone-Etiquette: Telephone-Etiquette Course. Through the Telephone-Etiquette: Telephone-Etiquette Course, handling rude or angry callers. Moreover, Telephone-Etiquette course describes handling interoffice calls and voicemail messages. This Telephone-Etiquette: Telephone-Etiquette Course is helpful for correcting poor telephone etiquette and wrapping up. Who is this course for? Telephone-Etiquette: Telephone-Etiquette Course Online This Telephone-Etiquette: Telephone-Etiquette Course is perfect for students, business experts or stay-at-home parents. Requirements Telephone-Etiquette: Telephone-Etiquette Course Online To enrol in this Telephone-Etiquette: Telephone-Etiquette Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Telephone-Etiquette: Telephone-Etiquette Course. Be energetic and self-motivated to complete our Telephone-Etiquette: Telephone-Etiquette Course. Basic computer Skill is required to complete our Telephone-Etiquette: Telephone-Etiquette Course. If you want to enrol in our Telephone-Etiquette: Telephone-Etiquette Course, you must be at least 15 years old. Career path Telephone-Etiquette: Telephone-Etiquette Course Online After completing this Telephone-Etiquette: Telephone-Etiquette Course, you may be able to pursue a variety of promising career opportunities related to this Telephone-Etiquette field.

Empower Your Administrative Excellence with Office Mastery Step into the realm of professional efficiency with the Admin, Secretarial & PA Bundle, enriched with 20 transformative courses. Master the art of minute-taking, cultivate touch typing prowess, and amplify your communication skills. From comprehensive office administration to refining your Microsoft Word expertise, this bundle equips you with the skills needed to excel in administrative roles. Learning Outcome Upon completion, you'll gain mastery in: Admin, secretarial, and PA roles. Touch typing and communication mastery. Minute taking for effective documentation. Microsoft Word proficiency for office tasks. Public speaking and interpersonal skills development. Business etiquette and customer service excellence. Workplace safety, confidentiality, and ethics. Copywriting and report writing for effective communication. This bundle is about enhancing your administrative, secretarial, and PA skills. Delve into touch typing mastery, minute taking expertise, and honing office administration skills. Learn the art of executive assistance and facilities management. Elevate your customer service acumen, and refine your Microsoft Word and email writing skills. Enhance your communication strategies and explore the essentials of public speaking. Develop interpersonal skills and gain insights into audiology and workplace confidentiality. Unveil the world of business etiquette and workplace safety, while also delving into the realms of copywriting and newspaper journalism for effective communication. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Tailored for: Aspiring and current admin, secretarial, and PA professionals. Individuals seeking to enhance office administration skills. Those aiming to excel in communication and office etiquette. Career path Forge your path with roles like: Administrative Assistant (£18,000 - £25,000). Office Manager (£25,000 - £40,000). Personal Assistant (£22,000 - £35,000). Customer Service Representative (£18,000 - £30,000). Copywriter (£20,000 - £35,000). Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB. Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams. In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job. OBJECTIVES Participants will be able to: Build a consistent framework and process to ensure an unbiased candidate experience; Choose job specifications and determine how success will be measured (skills); Identify characteristics and qualities that will support the required skills; Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job; Review legal and appropriate interviewing etiquette/guidelines, including social media research; Screen candidates, using resumes and phone interviews; and Conduct successful role-play Behavioral Interviews in class. CLASSES WILL INCLUDE: Workbooks for future reference and study. Workshop / role play with actual interview scenarios to assist in internalizing data. Time for individual questions and concerns to aid in personalizing tactics. Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others. Ildiko OraveczNew Mexico International Society for Performance Improvement