Description

Telephone Skills Online

Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this Telephone Skills course, you will develop better telephone communication skills.

This Telephone Skills course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more.

Learning Outcomes

After completing this Telephone Skills course, you will be able to:

Understand various aspects of phone etiquette

Know how to use proper phone language

Know how to handle inbound and outbound calls

Know how to eliminate phone distractions

Know how to handle rude or angry callers and much more.

Why Choose Telephone Skills Course from Us

Self-paced course, access available from anywhere.

Easy to understand, high-quality study materials.

Food Allergen Training Course developed by industry experts.

MCQ quiz after each module to assess your learning.

Automated and instant assessment results.

Free PDF certificate as soon as completing the Food Allergen Training course.

24/7 support via live chat, phone call or email.

Courses are included in this Telephone Skills Bundle Course

Course 01: Level 2 Customer Service Course

Course 02: Level 4 Time Management Course

[ Note: Free PDF certificate as soon as completing the Telephone Skills course]

Course Curriculum of the Telephone Skills

Module 01: Aspects of Phone Etiquette

Module 02: Using Proper Phone Language

Module 03: Eliminate Phone Distractions

Module 04: Inbound Calls

Module 05: Outbound Calls

Module 06: Handling Rude or Angry Callers

Module 07: Handling Interoffice Calls

Module 08: Handling Voicemail Messages

Module 09: Methods of Training Employees

Module 10: Correcting Poor Telephone Etiquette

Module 11: Wrapping Up

Assessment Method of Telephone Skills

After completing each module of the Telephone Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.

Certification of Telephone Skills

After completing the MCQ/Assignment assessment for this Telephone Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.

Who is this course for?

Telephone Skills

This Telephone Skills course is ideal for those who want to develop their telephone skills.

Requirements

Telephone Skills

There are no specific requirements for this Telephone Skills Course because it does not require any advanced knowledge or skills.

Career path

Telephone Skills

After completing this Telephone Skills course, you may be able to pursue a variety of promising career opportunities.

Course Images

Telephone Skills Training

By Training Tale

Booking options

Highlights

Description

About The Provider

Tags

Reviews