794 Etiquette courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Business Etiquette and Professionalism Skills Training is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Business Etiquette and Professionalism Skills Training and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 2 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Principles of Professional Behavior What is Etiquette? 00:05:00 Always Be Your Best 00:12:00 Always Be Your Best When Meeting and Greeting 00:06:00 Interview Etiquette Types of Interviews 00:07:00 Planning for the Interview 00:07:00 During the Interview 00:13:00 Planning and Attending Business Meetings Types of Meetings 00:06:00 Planning Conference Call Meetings 00:10:00 Meal Meetings 00:09:00 Electronic Etiquette Voicemail 00:08:00 Instant Messaging 00:09:00 Multicultural Etiquette Five Steps to Dealing with Diversity 00:13:00

Description Emails are a quick and effective way to send information and data anywhere in the world. Much like any other text-based form of communication, they're also incredibly easy to misinterpret and take out of context. A clear and transparent communication pattern is essential for optimum performance in any organization. This Marketing Email Etiquette Training is designed to teachthe proper use of business language and accurately addressing your stakeholders. Emails are just like your business card as it introduces you as a member of the global business community. This course will help you learn ways in which you can send across your message for effective and powerful communication while saving precious time generally lost in translation and understanding. Through the course you'll know how to manage situations where an email reaches the wrong person, you'll learn the circumstances when sending an email is necessary and/or appropriate, and much more! Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Marketing Email Etiquette Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Marketing Email Etiquette Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Promo FREE 00:01:00 Introduction 00:01:00 100 Clicks a Day 00:09:00 100 Clicks A Day (Email's The Cornerstone) 00:03:00 The Attractive Character Overview 00:10:00 Attractive Character II 00:18:00 Email Sequence Explanation 00:01:00 Module: 02 Soap Opera Sequence 00:13:00 Seinfeld Email Sequence 00:11:00 Autoresponder & Email Examples 00:25:00 Squeezing Extra Money from Emails 00:06:00 Expert Positioning 00:18:00 What is a Squeeze 00:05:00 Squeeze Page Secrets 00:08:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Level 1 Diploma in Behaviour Management and Business Etiquette Introduce yourself to Business Ethics & Etiquette in the Level 1 Diploma in Business Behaviour Management. Explore the nuances of Global Business Etiquette, vital for effective Business Behaviour Management. Learning Outcomes: Summarise Business Ethics in Business Behaviour Management. Explain Business Etiquette in Business Behaviour Management. Assess Business Behaviour Management environment. Implement Business Behaviour Management in billing. Adapt Business Behaviour Management in global etiquette. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Diploma in Behaviour Management and Business Etiquette Course Syllabus Business Behaviour Management Fundamentals: Acquire a foundational understanding of Business Behaviour Management, emphasising the principles of business ethics and workplace conduct. Master Business Behaviour Management Skills: Learn vital Business Behaviour Management techniques, focusing on communication etiquette and professional attire. Navigate Business Behaviour Management Environment: Gain insights into the dynamic Business Behaviour Management milieu, including organisational culture and workplace norms. Business Behaviour Management in Billing: Grasp key financial practices within Business Behaviour Management, from invoicing to ethical billing procedures. Dining Etiquette in Business Behaviour Management: Master dining etiquette through the lens of Business Behaviour Management, covering table manners and professional dining conduct. Global Business Behaviour Management: Expand your Business Behaviour Management expertise to a global scale, exploring cross-cultural communication and international business etiquette.

There's a world of difference between a hastily typed email and a carefully crafted message that gets the right response from colleagues and customers. There really is an art to business email etiquette - and individuals and organisations dealing with emails on a day-to-day basis should make this course a top priority. The Business Skills: Email Etiquette is designed to provide you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers. In this course, you will discover why good structure - including an appropriate greetings and a compelling call to action - gets results. Learn powerful writing and formatting techniques to engage customers and colleagues. And you'll find out not just what you should, but also what you shouldn't do to stay on the right side of company policy and the law. What Will I Learn? Understand best practices for composing messages Understand best practices for responding to messages Learn about writing styles Format and proof emails Learn tips to minimize common mistakes Requirements Basic computer skills Who is the target audience? Students who want to create more effective emails Introduction Introduction FREE 00:01:00 Structuring an Email Setting Up an Email 00:03:00 Composing an Email 00:03:00 Proper Style and Formatting Writing Style 00:03:00 Formatting an Email 00:02:00 Proofing an Email 00:01:00 Responding to Emails Replying 00:01:00 Forwarding 00:02:00 Conclusion Course Recap 00:01:00 Course Certification

A senior administrator or PA is often the first voice that a customer or VIP will hear when contacting a business. This course will ensure that your telephone manner and procedures are first-class and ready for all eventualities. You'll learn how to handle external distractions and speak clearly, as well as handling nuisance calls or abusive callers efficiently. It even covers the best methods for leaving voicemail messages or following them up. By various education styles, you'll find your phone usage will benefit significantly from these lessons. Learning Outcomes Fully understand the rules of telephone etiquette for business Know how to handle rude or abusive callers Manage voicemails and forward them to the concerned person Learn about telephone language Provide excellent customer service over the phone Present a polite and dependable first contact for your company Maintain high communication standard under stress or in busy moments Act immediately on receiving important or sensitive information Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this Course for?  Everybody should know how to handle a call, whether they are on the calling end or the receiving. If it's a business call we're talking about, then the etiquettes must be strictly maintained. That's why this course is mandatory for every professional of any given organisation. Although, it doesn't hurt to know telephone etiquette, even if you are not making business calls, which means that everyone can benefit greatly from this course. Career Path The course is suitable for those in the roles of; Executive Personal Assistant Secretary Administrator Receptionist Personal/ Business Assistant Associate/ Executive/ Manager of any department of an organisation Requirements This Telephone Etiquette Course is fully compatible with any kind of device. Whether you are using Windows computer, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Course Content Module 01: Let's Get Started! Getting Started 00:05:00 Module 02: Proper Telephone Etiquettes Using Proper Phone Language 00:15:00 Module 03: Keys to Handle Voicemail Messages & Caller Moods Handling Rude and Angry Callers 00:10:00 Module 04: Employee Training Methods Methods of Training Employees 00:05:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Office Etiquette Certification Understanding the implicit principles of the working environment will expand your opportunity of getting an advancement. Office decorum guarantees that everybody profits by a charming working climate liberated from provocation and uncivil conduct. In this course, you will become familiar with the major office manners that everybody needs to follow. You will find how to introduce yourself at work, how to communicate with others, how to determine troubles, and how to construct a standing as a significant colleague. You Will Learn: Step by step instructions to show thought for others' time The most effective method to be a decent cooperative person The most effective method to keep an expert picture at work The most effective method to send suitable messages Step by step instructions to behave at office parties and other unique occasions Advantages of Taking This Course: On the off chance that you need to progress in your profession, a sound handle of office manners is fundamental On the off chance that you oversee or direct others at work, this course will help you show others how its done In the event that you are liable for assembling official approach archives at work, this course will help you cover rules relating to office lead This course will help you construct positive associations with your colleagues, which will make your work life more pleasant

Explore the strategies of email and online marketing with the Email Etiquette for Marketing course. Business Insider, the American financial and business news website, once expressed that 'the average U.S. employee spends about a quarter of his or her time at work combing through the hundreds of emails each employee sends and receives each day '. So, it is really difficult for the people to handle emails efficiently as it is also challenging how to deal with the important and less important emails. The course teaches how to handle these problems. You will learn the right ways of communicating through emails to your readers so that your reads take action immediately. The essential business languages and proper email etiquette will be discussed in the course. The course shows you the ways of making your business success with the power of email. Shortly, the course guides you the techniques of maximizing the business output through appropriate email marketing. What you'll learn You'll know how to email your list every day and NOT piss them off You'll know how to communicate in emails so your readers take immediate action You'll know how to DOUBLE YOUR BUSINESS with the power of email Requirements You should know how to use a computer at a beginner level You should have your own email autoresponder (I suggest Aweber) Who is the target audience? Entreprenuers Email Marketers Anyone who has emails of their clients & buyers Anyone looking to make more money from their business and never thought about email marketing Module: 01 Promo 00:01:00 Introduction 00:01:00 100 Clicks a Day 00:09:00 100 Clicks A Day (Email's The Cornerstone) 00:03:00 The Attractive Character Overview 00:10:00 Attractive Character II 00:18:00 Email Sequence Explanation444 00:01:00 Module: 02 Soap Opera Sequence 00:13:00 Seinfeld Email Sequence 00:11:00 Autoresponder & Email Examples 00:25:00 Squeezing Extra Money from Emails 00:06:00 Expert Positioning 00:18:00 What is a Squeeze 00:05:00 Squeeze Page Secrets 00:08:00

Commercial Law with Professional Business Etiquette Diploma Master the intricacies of Commercial Law with our Professional Business Etiquette Diploma. Elevate your understanding of Commercial Law to international standards. Navigate business relationships adeptly with a solid grounding in Commercial Law. Learning Outcomes: Establish principal-agent relationships in Commercial Law. Execute sale of goods compliant with Commercial Law. Navigate electronic commerce through Commercial Law frameworks. Manage payment, delivery, and acceptance within Commercial Law. Cultivate global business relationships aligned with Commercial Law. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Commercial Law with Professional Business Etiquette Diploma: Relation Between a Principal and Agent Formulate and govern principal-agent relations in accordance with Commercial Law principles. Sale of Goods Conduct the sale of goods in a manner that is fully compliant with Commercial Law guidelines. Electronic Commerce Navigate the complexities of e-commerce through the lens of Commercial Law regulations. Payment, Delivery, and Acceptance Ensure payment processes, delivery, and acceptance meet Commercial Law standards. Business Relationships Manage and sustain business relationships with a deep understanding of Commercial Law. Global Business Etiquette Adhere to global business etiquette norms while remaining compliant with Commercial Law

Customer Service Manager with Telephone Etiquette & KYC Diploma Elevate your career in the service industry with our Customer Service Manager with Telephone Etiquette & KYC Diploma. Master Customer Service strategies, telephone etiquette, and KYC procedures. Become a Customer Service maven and set yourself apart. Learning Outcomes: Implement effective Customer Service models. Manage customer relationships through proven Customer Service tactics. Resolve conflicts with angry customers using Customer Service skills. Enhance telephone communication with focused Customer Service training. Apply Customer Service principles in Know Your Customer (KYC) methods. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Customer Service Manager with Telephone Etiquette & KYC Diploma: Customer Service Models: Implement and evaluate proven Customer Service models for organizational excellence. Customer Management: Excel in customer relationship management by integrating Customer Service best practices. Dealing With Angry Customers: Apply Customer Service techniques to defuse conflicts and enhance customer satisfaction. Talking The Right Way On The Phone: Master telephone etiquette, elevating your Customer Service delivery to a new level. Understanding Customer Due Diligence: Adopt Customer Service principles in conducting comprehensive customer due diligence. KYC Methods: Implement Know Your Customer (KYC) procedures, fortified by excellent Customer Service practices.