186 Education courses in Irlam

Customer care, customer service, Moccasin Approach,

We communicate daily in many ways, including email, phone, text, Zoom, Teams, Google Meets, Slack, and even that old-fashioned thing, what was it now... oh yes, talking face-to-face. But, when we look at communication closely and really drill down into what we are doing in conjunction with how our brain works (neuroscience), how internal, organisational, and social politics control what we believe we can say, how hierarchical positioning impacts our honesty and how the lack of psychological safety means we say what we know others want to hear rather than what they need to hear…. It is oh so complicated! This workshop not only explores the concept of excellent communication, but we also want to hear what you believe it is too. We also delve into how organisational culture influences our perception of speaking up. Factors that hinder open and honest communication, and we work collaboratively towards removing these barriers to achieve a communication style that fosters trust and transparency, creating psychological safety. This workshop is particularly relevant to our Emotional Intelligence workshop (EI and Me). We firmly believe that developing emotional intelligence is the key to unlocking Clean Communication, a skill that is crucial for all of us, regardless of our roles and responsibilities, so that we thrive in our professional environment. If you want to see if we are correct, why not have us facilitate a workshop for you and see what you get by the end of it?  LENGTH - Normally, one day. But please contact us to discuss your specific needs, or we can offer advice. NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location. WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online. Suitability - Who should attend? Who Should Attend and Why? Who? - Perhaps think of this another way… who shouldn’t attend to ensure we can attain Clean Communication? There’s your answer. Why? - Every person needs to understand what we are saying above about how we get trapped in this organisational formatting which changes how we communicate and how it prevents us from communicating cleanly. EVERY organisation has this, despite what our values profess. And 'Values', that’s a whole other story. Workshop Content Using the 'Moccasin Approach'® to clean our personal and organisational communication LaPD’s Communication Cycle and what we must consider. (Can you work out what the ? represent above? Accountability and Responsibility raises its head in Communication. It has to. Bias, unconscious bias and its impacts on our communication. The conundrum of communicating with others and their styles (The TRAP). How would my perfect Manager/Leader communicate with me? Nonverbal communication (body language), rapport, Clean Communication. Negative communication can go viral (Self-Fulfilling Prophecy). Reflections, findings and goals (individual and team). Meeting our workshop objectives by listing five areas for development. Workshop delivery and venue This workshop is usually one day in duration, and it focuses solely on how we communicate with each other. It can also be a two-day event incorporating aspects of Emotional Intelligence (EI) with group, and individual activities to allow discussions about the various communication we need in your organisation. When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Change management, dealing with change.

Performance management, Managing Performance, Employee engagement,

Managing meetings, Meeting Management, Efficient Meetings, Moccasin Approach, Moccasin Manager,

High Performing Teams. Moccasin Approach, Moccasin Manager,

The Moccasin Manager, The Moccasin Approach, Management Training, Management Development,

Coaching, Workplace coaching, Floor walking coaching, Organisational coaching,

Neurodiversity awareness training, Neurodiversity awareness,

A payment plan is available, please contact us for more details. WSET Level 3 in Wines Award is an advanced level qualification for professionals working in the wine industry and for wine enthusiasts. If you are looking to delve deeper into the world of wines, this qualification provides a detailed understanding of grape growing and wine making. Upon completion you will be able to assess wines accurately, and use your understanding to confidently explain wine style and quality.  What the course covers Wine Tasting: Taste, describe and analyse wines using the WSET Systematic Approach to Tasting Food and Wine Matching: A guide to the key considerations when matching food and wine successfully Labelling: Learn how to decode and understand labels Wine Production: Learn about the production factors influencing the style, quality and price of wine from vineyard to bottling Light Wines: Learn about the styles of wines produced in the key wine regions and districts of the world: France, Italy, Spain, Portugal, Austria, Germany, Greece, South Africa, Australia, New Zealand, North and South America, England and Wales Sparkling Wines: Learn about the methods of production and the main styles of sparkling wines from the key wine producing countries: France, Spain, Italy, Germany, New World - Australia, California, New Zealand, South Africa Fortified Wines: Learn about the methods of production/main styles of fortified wines from the key wine countries: Spain, Portugal, France, Australia Examination: The examination is in two parts and takes place in the afternoon session of the final day of the course. The WSET Exam fee is included in the course cost. Theory paper: a combined theory paper consisting of a 50 question multiple-choice section and a four question short answer written section. 2 hours. Tasting: a blind tasting of two wines. A mark of 55% required in all sections to pass. 1 hour. The qualification has full accreditation from the UK Government’s Qualifications & Curriculum Authority as a Level 3 Vocational Qualification. To view the full course specification, including examples of exam questions, please click HERE. Recommended Private Study: 56 hours additional private study is recommended for this course. It is strongly recommended the majority of the private study is done in preparation for each session. Private study is essential to ensure that you are ready and prepared for the exam. Entry requirements: Although not essential, we do recommend you have completed the WSET Level 2 Award in Wines before enrolling on the course. The syllabus assumes that candidates already possess a good basic understanding of simple wine making techniques, key grape varieties and viticultural patterns. The fee of £825 includes All WSET course materials including; 'Accounting For Style And Quality' course manual (comprehensive 250 page textbook), Study Guide and Full SAT Tasting Card All wine tasting samples (60 to 70 wines) The use of professional ISO tasting glasses 6 days of professional WSET tuition by a WSET Certified tutor Teaching of the WSET Level 3 Systematic Approach to Tasting Wine (SAT) ® which will enable you to analyse wines objectively and consistently in preparation for the tasting exam Two fully marked mock tasting exams and weekly written exam technique sessions to ensure you are fully prepared for the exam Comprehensive student support by WSET certified educator outside of class time should you have any questions before, during and after the course Registration with WSET and all examination fees Internationally-recognised certificate and pin badge upon successful completion VAT at 20% (VAT receipt can be provided on request) Special Educational Needs Please make us aware if you have a condition that may mean you qualify for additional help during the exam such as dyslexia. Funding Funding for this course is available:  DEVELOP is the educational programme of The Drinks Trust, the drinks and hospitality industry charity. DEVELOP offers fully funded training and skills courses, delivered by industry-leading providers for people already working, or with an ambition to work, in the drinks and hospitality industry. Manchester Wine SChool has partnered with The Drinks Trust to bring courses free of charge to eligible students. All of the WSET courses are available for funding with DEVELOP. To learn more please visit the Drinks Trust website HERE Criteria of eligibility for DEVELOP funding: must be 18 or over, eligible to work in the UK, have a National Insurance Number, and be earning less than £26k/pa