Event Planning 1 Day Training in Bracknell
Join us for a fun, friendly, and seriously useful networking event designed for business owners, creatives, and content-curious businesses who want to up their marketing game online. Each session features a guest expert sharing tips and real-world insights on topics like video creation, SEO, design, and more – followed by relaxed networking where you can meet like-minded people, ask questions, and share your own experiences. Whether you're a complete beginner or already posting content regularly, you'll leave with ideas you can use immediately – and maybe a few new contacts, too!
Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.
This advanced phlebotomy course will allow you to receive practical demonstrations and hands-on training as a part of the practical training to support your role. At the beginning of the session, you will be required to observe the experienced trainers and trained phlebotomists. You will learn how to smoothly draw blood, minimize hazards, and manage the patient’s reaction through a practical demonstration on a mannequin. Finally, under close supervision, you will get the opportunity to collect blood samples from other fellow colleagues. Course Highlights Gain a Recommendation Letter from Your Supervisor Accredited by the CPD Certification Recognised and Valuable Certification Face-to-Face Practical Training Sessions Supervised by experienced phlebotomists Location & Class Schedule Venue Location Nr. 1: Bank Studio, 23 Park Royal Road, NW10 7JH You can select your preferred date from any of the following months: 24th June, 1st July and 4th July, 2025 2nd, 7th and 11th July, 2025 13th, 20th and 27th July, 2025 13th, 20th and 27th July, 2025 15th, 22nd and 29th July, 2025 19th, 24th and 31st July, 2025 23rd, 30th July and 3rd August, 2025 1st, 7th and 13th August, 2025 10th, 17th and 24th August, 2025 14th, 21th and 28th August, 2025 20th, 29th August and 3rd September, 2025 23rd, 30th August and 6th September, 2025 Venue Location Nr. 2: 83-85 Hagley Road, Birmingham, B16 8QG You can select your preferred date from any of the following months: 11th, 18th and 25th July, 2025 17th, 24th and 31st July, 2025 5th, 12th and 19th August, 2025 15th, 22nd and 29th August, 2025 12th, 19th and 26th September, 2025 18th, 25th September and 2nd October, 2025 Venue Location Nr. 3: Pure Offices, Kembrey Park, Swindon, SN2 8BW You can select your preferred date from any of the following months: 13th, 20th and 27th July, 2025 16th, 23rd and 30th August, 2025 14th, 21st and 28th September, 2025 11th, 18th, 25th October, 2025 15th, 22nd, 29th November, 2025 6th, 13th, 20th December, 2025 Venue Location Nr. 4: Filwood Community Centre, Knowle, Bristol BS4 1JP You can select your preferred date from any of the following months: 16th, 23rd July and 31st July, 2025 12th, 19th August and 2nd September, 2025 12th, 19th, 26th September, 2025 13th, 20th and 27th October, 2025 14th, 21st, 28th November, 2025 Venue Location Nr. 4: Glan-Yr-Ely, Ynysmaerdy, Pontyclun, Cardiff CF72 8LJ You can select your preferred date from any of the following months: 2nd, 16th and 23rd September, 2025 4th, 11th and 25th November, 2025 It can be tough to put your best foot forward in the job market with only online Phlebotomy training. Hence, our practical sessions will provide you with the required experience that your employers might want to see when you apply for the job. This advanced phlebotomy competency training is designed to give you an opportunity to practice, build confidence and gain valuable experience, which will help your professional career when you will apply for the job. This extensive course covers the following credentials: Practical demonstration Labelling tubes Blood-taking techniques Code of practice Safety protocols Needle safety techniques Processing of blood samples Prioritising patients Who is this Advanced Phlebotomy Training Course for? This advanced phlebotomy course is primarily aimed at: Phlebotomists Health Visitors Physiotherapists Occupational Therapists Healthcare professionals Nurses, midwives, pharmacists and doctors Freshers looking to begin their career as a phlebotomist Anyone looking to enhance their blood-sampling skills Whether you are a fresher looking to kickstart your career in the field of phlebotomy or practising healthcare looking to enhance your phlebotomy skills, this course will help you achieve your professional aspirations by all means. Aims and Learning Outcomes of this Advanced Phlebotomy Training Course By the end of this advanced phlebotomy course, you will: Know how to utilise proper safety precautions Assess a phlebotomist’s personal and professional attributes Accept the core roles and obligations of a phlebotomist Understand the code of conduct required to be followed by a phlebotomist Know how to draw blood using the right procedure Establish the process to handle venipuncture-related issues Understand how to handle and preserve blood samples safely Entry Requirements In order to attend the advanced phlebotomy course you need to complete our basic phlebotomy training course. However, it is open to students of all academic backgrounds. Assessment Method As part of the assessment, you will be required to execute a live blood draw and collection that will be closely supervised and marked by the experienced phlebotomist responsible for monitoring you. Upon successful demonstration of blood sampling, you will be awarded a certificate of competency that is accepted by thousands of professional bodies and government regulators here in the UK and around the world. Recognised Accreditation This course is accredited by Continuing Professional Development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Competency Certificate and Certificate of Achievement from Lead Academy You will receive a competency certificate after successfully completing the Part 2 of the phlebotomy course, which serves as confirmation that you are qualified to function as a phlebotomist without the need for close supervision. Also, on successful completion of the phlebotomy course, you will be eligible to obtain a CPD accredited PDF and Hardcopy certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy.
Are you a fresher and looking to start your career as a phlebotomist or are you currently employed in the healthcare profession and looking to expand your phlebotomy skills in order to build a rewarding career in this field? Or simply want to understand the blood collection procedure and gather skills to handle and transport specimens securely. This comprehensive phlebotomy course online is ideal for you! Course Highlights You will be given ample opportunity to practise on the Manikin Face-to-Face Practical Training National Occupational Standard for Obtaining Venous Blood Sample Demonstrate appropriate infection control principles when performing training 3 Hours of Remote Theoretical Learning 8 Hours of Face-to-Face Training Sessions at London Centre Once confident at taking blood from the manikin you will have the opportunity to take blood from a fellow participant with consent. Accredited by the CPD Certification Designed by expert healthcare professionals. This extensive course covers the following credentials: Venepuncture process Vial labelling Blood-taking techniques Safety protocols, Needle safety techniques Processing of blood samples Prioritising patients System of needle measurement Maintaining the accuracy of specimen labels Controlling and preventing infection Techniques for Preserving Clinical Proficiency Legal repercussions of bad behaviour Causes of infection and needed records Identify the veins used for Venepuncture (Phlebotomy) Solving issues might arise during the actual operation Classroom-Based Phlebotomy Training Course To ensure effective training, our classroom-based learning is divided into two parts: Remote theoretical learning (online) For the first part of our phlebotomy course online, we provide in-depth theoretical learning which you can complete from the comfort of your home. You can go on to the practical learning portion once the coursework and assessments have been successfully completed. Face-to-face practical learning (designated London-based office, with a similar structure at Swindon, Bristol and Birmingham offices) As part of the practical training, you will receive practical demonstrations and hands-on experience to justify your role. The practical learning part is divided into two learning slots with each weighing 4 hours of time: First 4 hours session: Through practical demonstration using a mannikins, you will be taught how to smoothly draw blood, reduce risks, and control the patient’s reaction. Last 4 hours of sessions: You will then have the chance to draw blood from fellow participants with consent while being closely supervised. Phlebotomy | Online Course | Lead Academy - Trailer Who is this Phlebotomy Training Course for? This phlebotomy course is primarily aimed at: Phlebotomists Health Visitors Physiotherapists Occupational Therapists Healthcare professionals Nurses, midwives, pharmacists and doctors Freshers looking to begin their career as a phlebotomist Anyone looking to enhance their blood-sampling skills Whether you are a fresher looking to kickstart your career in the field of phlebotomy or a practising healthcare looking to enhance your phlebotomy skills, this course will help you achieve your professional aspirations by all means. Entry Requirements There are no academic entry requirements for this online phlebotomy course, and it is open to students of all academic backgrounds. Entry Requirements There are no academic entry requirements for this blood taking course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method In this phlebotomy course learners will be assessed through observation. That means during the practical training you will be observed by the supervisor/trainer. Upon successful demonstration of blood sampling and blood draw, you will be awarded a CPD-accredited certificate that is accepted by thousands of professional bodies and government regulators here in the UK and around the world. We also offer face-to-face practical training for Cannulation Training, Catheterisation Training, and Advanced / Competency Phlebotomy Training Course Curriculum Module 1: Introduction Module 2: Steps Before Withdrawing Blood (Venepuncture) Module 3: Basic Anatomy Lessons Module 4: Dos and Donts for Vein Selection Module 5: Preparation for Venepuncture Module 6: Managing Patient’s Expectations Module 7: Complications Issues During Venipuncture Module 8: Processing of Blood Samples Module 9: Conclusion Recognised Accreditation This phlebotomy course is accredited by Continuing Professional Development (CPD). CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing the phlebotomy course, you would be a potential candidate in your respective field.
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Includes Us 2 Youth Club – Wednesdays (Term Time) We’re excited to welcome young people with SEND to our weekly Youth Club, held every Wednesday during term time from 6:00 PM to 8:00 PM. Our sessions are designed to be fun, inclusive, and supportive – a great place to build friendships, grow confidence, and enjoy a range of engaging activities in a safe environment. As a charity, we ask for a £2 contribution per session to help towards running costs. However, we understand that financial difficulties can happen, and we would never want this to stop a young person from attending. If this is a concern, please feel free to speak to us confidentially – we’re here to help. **Please note: Due to staff shortages, there will be no Youth Club session on Wednesday 25th June. ** Sessions will continue as normal before and after this date. We can’t wait to see you there!
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