1139 Courses delivered Online

Understand the pull and push energy that are two forms of interpersonal power. Questions gain their power from pull energy, directing others to move with you. Understand when and how to use open-ended and close-ended questions. We will show you how to help buyers make decisions by taking a storyline approach using STeR questions. Learning Objectives Explain the persuasive power of questions, Implement two essential questioning techniques, Describe the benefits of STēR questions that steer conversations to win-win outcomes Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover the four stages of self-management. Discover the seven categories of competency that includes product and service knowledge, procedures, features and benefits, unique language, technical, organizational, and uniqueness. You will understand why it is important to invest the time in developing strong foundations in self-management skills whether you're a beginner or pro. Learning Objectives Describe the two 'faces' of professional development, Apply the four stages of self-management, Explain collaborative web-based learning, Summarize the seven categories of professional competencies Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Use the three steps and tips for creative problem-solving to define the problem-often the most challenging stage in the process. Use techniques such as brainstorming, COPPER, the 5 Whys, Cause and Effect Fishbone, and SWOT Analysis. If you have a more complex problem, use the four step formal process to assist you. Learning Objectives Describe the biggest challenge in problem solving, Apply steps for Creative Problem-Solving brainstorming in a team, Implement a four-stage process for creative problem-solving Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Implement the very effective color-code system to work your leads, ranging from red 'A' leads to blue 'D' leads. We will show you how to use marketing mutilation to personalize your correspondence. Discover how you can stay top-of-mind developing long-term leads. Learning Objectives Strategically organize leads into different classifications to convert them into a sale, Manage and work leads by degrees of buying readiness using a color-code system, Advance prospect buying readiness from uninterested to a confirmed buyer Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Job burnout is triggered by many causes such as feeling helpless and lack of job meaning. Understand the symptoms of job burnout and ways to prevent or eliminate job burnout. Use the relaxation response to revitalize the mind, body, and spirit from neural overload. Learning Objectives Describe the symptoms and causes of job burnout, Apply 14 ways to prevent or eliminate job burnout, Explain how to use the relaxation response for stress reductions, Implement ways to support your immunity and well-being Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Often larger sales introduce innovative solutions, making its diffusion challenging and slow to accept. Understand the four elements of diffusion and the three dimensions of consequences. Discover three objectives for resolving concerns that will assist you and the four rules for resolving negative consequence issues. Learning Objectives Explain the difference between resolving concerns in small versus large sales, Reduce decision-making time, Explain how consequences and risk affect sales results, Explain consequence Red Flag Factors, Apply four rules for resolving major account concerns Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

About this Training Front End Loading (FEL) is a methodology that takes a deliberate approach to capital project planning. Where traditional project plans seek to help an operator reach production targets and budgets, FEL methodology aligns an operator's technical and business goals to create a more comprehensive development plan. The FEL approach increases project definition and lowers risk to positively impact total investment costs and return on investment. Training Objectives Upon completion of this course, participants will be able to: Learn the methods applied for Pre-FEL and FEL process Understand the importance of FEL, FEL stages; visualisation, conceptualisation, definition Uncover how to apply project management during FEL Determine risk management in the FEL process Understand benchmarking & value improving practices   Target Audience The course is recommended for anyone who wish to gain in-depth knowledge and understanding of the importance of Front-End Loading and how to apply Front End Loading best practices, including: Team Leaders Senior Managers (Line and Function) Project Managers Development Engineers Graduate Engineers Quality Assurance Engineers Key Contractor's Management FEED engineers Design engineers Mechanical engineers Process engineers   Course Level Basic or Foundation Trainer Your expert course leader is a subsea pipeline consultant with extensive experience in the design, construction, and installation of subsea pipelines for the oil and gas industry. As a consultant, he provides technical expertise and support to clients on all aspects of subsea pipeline projects, from the initial planning and design phase through to construction and commissioning. He is knowledgeable about industry standards, regulations, and best practices for subsea pipelines, and works closely with clients to ensure that projects are delivered safely, on time, and within budget. He has over thirty years' experience in early concept and front-end studies for the initiation of numerous high value upstream oil and gas projects worldwide. He has worked for both Operating Companies and Consultants managing the FEL process for complex, multi-discipline and technically challenging concepts, combining both his technical and project management skills. He has been working with companies like ExxonMobil, Quantum Power, North Caspian Operating Company, OMV Petrom, Port Meridian, BG Group, and etc.   POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Duration 2 Days 12 CPD hours This course is intended for The target audience for the CASM course is Anyone interested in learning about Agile and Scrum from a products and process perspective Process owners and process designers Developers who are interested in helping make processes more agile Managers who are looking to bridge multiple practices into a DevOps environment Employees and managers responsible for designing, re-engineering or improving process Consultants guiding their clients through process improvement and DevOps initiatives Internal and external suppliers Process stakeholders Overview The learning objectives for Certified Agile Service Manager (CASM) include an understanding of: What does it mean to 'be agile?' The Agile Manifesto, its core values, and principles Agile concepts and practices including ITSM, Kanban, Lean and DevOps Learn about SCRUM from a product and process perspective Agile thinking and values into service management Scrum roles, artifacts, and events as it applies to both products and processes The two aspects of Agile Service Management: Agile Process Improvement-ensuring processes are lean and deliver 'just enough' control Agile Process Design-applying Agile practices to process design projects This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT?s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM) certification. Why Agile Service Management? Challenges Today What is IT Service Management? What is Agile? Agile Manifesto and Principles What Does It Take To Be Agile? Agile Service Management What is Agile Service Management? Agile Service Management Goals, Objectives and Benefits Two Aspects: Agile Process Engineering & Agile Process Improvement Leveraging Related Guidance DevOps ITIL Site Reliability Engineering Lean Scrum Agile Service Management Roles Relationship to Scrum roles Agile Practice Owner Agile Service Management Team Agile Service Manager Agile Process Engineering Agile Processes How Processes Deliver Value Waterfall vs Agile Process Engineering Relationship to Scrum Events & Artifacts Minimum Viable Process Microprocess Architectures Service Management Architecture Agile Service Management Artifacts Practice Backlog Spring Backlog Increment Agile Service Management Events Planning The Sprint Sprint Planning Process Standups Sprint Review Sprint Retrospective Agile Process Improvement Why Process Improvement is Important Process Improvement Goals Process Improvement Reviews Sustaining Improvements Automation

Personal leadership means taking ownership of your work, being in charge of your decisions, actions, and results without constant intervention from your manager. We will show you how to ask questions to find leadership opportunities and how to ensure you align with the organizational mission, goal and values. Discover the four stages of personal leadership and how you can implement these to reach your desired goals. Learning Objectives Identify opportunities to lead, Implement the four stages of personal leadership, Summarize strategies for getting "unstuck" Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Self-appreciation is the ability to acknowledge oneself with admiration, love, and gratitude, honoring our accomplishments and strengths. The greater one's self-appreciation, the more one has to contribute to others. Discover the benefits of self-appreciation and why it is important in your public and private life. Self-appreciation is a skill that everyone can learn. This course will help you choose a strategy that works for you. Learning Objectives Explain the benefits of self-appreciation, Apply 18 tried-and-true methods for building personal satisfaction Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams