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Client Relationship Management

5.0(10)

By GBA Corporate

Overview By the end of the course, delegates will have:   Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour

Client Relationship Management
Delivered in Internationally or OnlineFlexible Dates
£1,718 to £3,626

Client Relationship Management

5.0(10)

By GBA Corporate

Overview By the end of the course, delegates will have:   Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour

Client Relationship Management
Delivered in Internationally or OnlineFlexible Dates
£1,718 to £3,626

Customer Facing Skills

5.0(3)

By Lapd Solutions Ltd

Customer care, customer service, Moccasin Approach,

Customer Facing Skills
Delivered in Birmingham + 1 more or UK Wide or OnlineFlexible Dates
£1,250 to £1,500

ILM Level 2 – Award in Customer Care

By Challenge Consulting

ILM Level 2 Award in Customer Care – 4 day Accredited training course delivered in Nottingham A nationally recognised qualification taught across 4 x 1 day deliveries approximately 3 weeks apart. The course is specifically tailored for individuals whose job role requires direct customer interface, and where influencing and meeting the needs of customers is particularly important. The course brings tangible benefits to the participants and to their organisation through applying concepts taught at each stage of the course directly to the work environment, and providing opportunities to compare best practice methods and techniques with current practices.

ILM Level 2 – Award in Customer Care
Delivered In-PersonFlexible Dates
£900

Account Management

By Inovra Group

Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

Account Management
Delivered In-Person in Wakefield or UK WideFlexible Dates
£800

Delivering Exceptional Customer Service on a Consistent Basis

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering Exceptional Customer Service on a Consistent Basis
Delivered in person or OnlineFlexible Dates
Price on Enquiry

The Art of Negotiation

By IIL Europe Ltd

The Art of Negotiation Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation
Delivered In-Person in LondonFlexible Dates
£495

The Art of Negotiation (In-Person)

By IIL Europe Ltd

The Art of Negotiation (In-Person) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation (In-Person)
Delivered In-Person in LondonFlexible Dates
£495

The Art of Negotiation: In-House Training

By IIL Europe Ltd

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£450

Customer Service Excellence

By Emergent Learning

Target Audience This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills. Duration 1 Day Course Overview This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service in any industry or context. Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply effective communication techniques to enhance customer interactions. Use problem-solving skills to handle challenging customer situations with confidence. Build and maintain positive customer relationships to foster loyalty. Implement strategies to create memorable customer service experiences.

Customer Service Excellence
Delivered In-PersonFlexible Dates
$950

Educators matching "Customer Relationship Management (CRM)"

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MyT Automation

myt automation

Croydon

MyT Automation is a comprehensive Software as a Service (SaaS) platform designed to empower businesses, agencies, and entrepreneurs to deliver scalable and efficient solutions for marketing, sales, customer relationship management (CRM), and automation.  The platform consolidates a wide range of tools into a single, customisable system, enabling users to streamline operations, enhance client engagement, and drive revenue growth without the need for extensive development or technical expertise.  Below is a detailed overview of MyT Automation's capabilities, tailored for use by a chatbot or AI agent to communicate its features effectively.  Core Capabilities 1. Marketing Automation MyT Automation provides robust tools to automate and optimise marketing efforts, enabling businesses to engage customers efficiently across multiple channels. Email Marketing Automation:  Create, schedule, and send personalised email campaigns with drag-and-drop editors, pre-built templates, and automated sequences for lead nurturing, follow-ups, and customer retention.SMS Marketing: Send targeted text messages for promotions, reminders, or transactional updates, with support for automated SMS workflows. Social Media Management:  Schedule and publish posts across major social media platforms, with analytics to track engagement and performance. Lead Scoring and Segmentation:  Automatically score leads based on behaviour and demographics, allowing for precise audience segmentation and targeted campaigns. Campaign Analytics:  Access detailed reports on campaign performance, including open rates, click-through rates, and conversions, to optimise marketing strategies. 2. Customer Relationship Management (CRM) The platform includes a powerful CRM system to manage client relationships, streamline sales processes, and enhance customer experiences. Contact Management:  Centralise customer data with detailed profiles, including interaction history, preferences, and purchase records. Pipeline Management:  Visualise and manage sales pipelines with customizable stages, automated deal tracking, and task assignments. Lead Capture and Nurturing:  Use forms, landing pages, and automated workflows to capture leads and guide them through the sales funnel. Appointment Scheduling:  Integrate calendar tools to automate booking, send reminders, and sync with platforms like Google Calendar. Unified Inbox:  Manage all client communications (email, SMS, social media) in a single dashboard for streamlined interactions. 3. Funnel and Website Building MyT Automation offers intuitive tools to create high-converting sales funnels and professional websites without coding expertise. Drag-and-Drop Builder:  Design landing pages, funnels, and full websites using customisable templates and a user-friendly interface. E-commerce Integration:  Build online stores with product management, payment gateways, and order tracking capabilities. SEO Optimisation:  Optimise websites for search engines with built-in tools for meta tags, keywords, and mobile responsiveness. A/B Testing:  Test different versions of pages or funnels to identify the highest-performing designs and content. 4. Conversational AI and Chatbots MyT Automation includes AI-powered chatbot capabilities to enhance customer support and lead generation. No-Code Chatbot Builder:  Create custom chatbots to automate customer interactions, answer FAQs, qualify leads, or book appointments. Multi-Channel Support:  Deploy chatbots on websites, social media, and messaging apps like WhatsApp or Facebook Messenger. Live Chat Handoff:  Seamlessly transition from automated chatbot responses to human agents when needed. Analytics and Insights:  Track chatbot performance, including engagement rates and conversion metrics, to refine conversational strategies. 5. Workflow Automation The platform automates repetitive tasks and workflows to save time and improve efficiency. Trigger-Based Actions:  Set up automated actions based on user behaviour, such as sending follow-up emails when a lead completes a form. Workflow Integrations:  Connect with external tools like CRMs, payment processors, and productivity apps via APIs or third-party integrations (e.g., Zapier). Task Automation:  Automate task assignments, reminders, and notifications to keep teams aligned and projects on track. Data Synchronisation:  Ensure real-time data updates across integrated systems for consistent and accurate information. 6. Analytics and Reporting MyT Automation provides advanced analytics to drive data-informed decisions and optimise performance. Custom Dashboards:  Build tailored dashboards to monitor key performance indicators (KPIs) like sales, conversions, and user engagement. Real-Time Reporting:  Access up-to-date insights on marketing, sales, and operational metrics. Predictive Analytics:  Leverage AI-driven insights to forecast trends, customer behaviour, and revenue potential. Funnel Analysis: Identify drop-off points in sales funnels to improve conversion rates. 7. E-commerce and Payment Processing MyT Automation supports businesses in creating and managing online stores with integrated payment solutions. Product Management:  Organise products, manage inventory, and set pricing from a single platform. Payment Gateways:  Integrate with popular payment processors like Stripe, PayPal, and Square for secure transactions. Subscription Billing:  Offer recurring revenue models with automated billing and subscription management. Order Tracking:  Monitor orders and provide customers with real-time updates on their purchases. 8. Security and Compliance The platform prioritises data security and regulatory compliance to protect businesses and their clients. Data Encryption:  Use AES 256-bit encryption for secure file storage and data transfer. Role-Based Access Controls:  Assign granular permissions to ensure data access is restricted to authorised users. Compliance Tools:  Support GDPR, CCPA, and other regulations with data anonymisation and privacy controls. Audit Trails:  Track changes and user actions for transparency and compliance. 9. Scalability and Integrations MyT Automation is designed to scale with your business and integrate seamlessly with existing systems. API Access: Connect with third-party tools and custom applications via robust APIs. Multi-Platform Support:  Deploy on web, mobile, or hybrid environments with flexible hosting options (cloud or on-premises). Extensibility:  Add plugins or extensions to enhance functionality based on specific business needs. Real-Time Data Sync:  Integrate with CRMs, marketing tools, and analytics platforms for a unified workflow. Use Cases  MyT Automation is versatile and caters to a wide range of industries and business types: Digital Agencies:  Deliver marketing, CRM, and automation services to clients with a professional platform. Entrepreneurs and Resellers:  Launch a micro-SaaS business targeting niche markets with a robust solution. E-commerce Businesses:  Build and manage online stores with integrated marketing and payment solutions. Consultants and Freelancers:  Streamline client management, project tracking, and reporting with a professional platform. Startups:  Scale operations quickly with a cost-effective, ready-to-use solution that supports growth. Benefits Speed to Market:  Launch services in days, not months, with pre-built tools and templates. Cost Efficiency:  Avoid the high costs of custom software development and maintenance. Streamlined Operations:  Consolidate marketing, sales, and customer management into a single platform. Recurring Revenue:  Offer subscription-based services to generate predictable income. Scalability:  Grow your business with a platform that adapts to increasing client demands and integrates with existing systems. Why Choose MyT Automation? MyT Automation is a powerful, all-in-one solution that combines marketing automation, CRM, website building, e-commerce, and conversational AI into a single platform. Its no-code interface, extensive customisation options, and robust integrations make it ideal for businesses looking to deliver high-value services.  With advanced analytics, security features, and scalability, MyT Automation empowers users to focus on growth, client satisfaction, and revenue generation while the platform handles the technical complexities.