400 Courses

Target Audience This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills. Duration 1 Day Course Overview This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service in any industry or context. Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply effective communication techniques to enhance customer interactions. Use problem-solving skills to handle challenging customer situations with confidence. Build and maintain positive customer relationships to foster loyalty. Implement strategies to create memorable customer service experiences.

Target Audience Business professionals, leaders & executives aiming to participate effectively with a group of people towards an outcome. Duration 1 Day Course Overview Team building and collaboration involves strengthening team participation by forming bonds and connections that enable the most productive approaches to working together as a group to achieve a common goal. By operating effectively within a team, employees will be more efficient and productive in their collaboration, leading to stronger relationships, satisfaction and overall success. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Participate in high-performing teams Define your role and responsibilities within a team Explore and work towards common goals Give and receive feedback productively Manage any conflicts that may arise Develop productive relationships and seek support as needed

Target Audience This course is ideal for professionals across all levels and industries who want to enhance their ability to manage conflict effectively in the workplace. Duration 1 Day Course Overview This course is designed to help participants develop and refine their conflict management skills using a structured conflict management framework. Participants will learn to identify the sources of conflict, understand different conflict management styles, and apply strategies to manage and resolve conflicts constructively. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply a structured conflict management framework to effectively handle conflicts in the workplace. Identify the root causes of conflict and understand different conflict management styles. Apply communication strategies to de-escalate and resolve conflicts. Foster a positive work environment by managing conflicts constructively.

Target Audience This course is ideal for professionals across all levels and industries who want to enhance their negotiation skills using a structured approach. Duration 1 Day Course Overview This course is designed to help participants develop and refine their negotiation skills through the application of the Harvard Principled Negotiation framework. Participants will learn to separate people from the problem, focus on interests rather than positions, invent options for mutual gain, insist on objective criteria, and understand the importance of their Best Alternative to a Negotiated Agreement (BATNA). This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply the Harvard Principled Negotiation framework to conduct effective and ethical negotiations. Prepare thoroughly for negotiations by identifying interests, options for mutual gain, and objective criteria. Communicate persuasively and manage interpersonal dynamics using principled negotiation techniques. Build strong relationships and achieve fair, mutually beneficial agreements.

Target Audience Business professionals from a broad range of industries looking to understand and implement sustainability practices within their commercial environments. Duration 1 Day Course Overview This course provides participants with a comprehensive exploration of environmental sustainability and its relevance and implications within the commercial sector. The course will cover key concepts, practices, and strategies that can help businesses operate sustainably while maintaining profitability and competitiveness. Participants will learn how to integrate sustainability into their business operations, making informed decisions that benefit both the environment and their organisation. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Explain the fundamental principles and impacts of environmental sustainability. Identify the benefits and challenges of implementing sustainable practices in business. Develop and prioritise strategies for reducing environmental footprints in various industries. Integrate sustainability into business strategy and operations, including conducting a business benefits analysis.

Target Audience Early career business professionals, graduates or anyone aiming to behave, communicate and orient themselves appropriately in professional settings. Duration 1 Day Course Overview Business etiquette refers to the set of manners and behaviors (also referred to as the hidden curriculum) that are accepted or required in a professional setting. How does one establish a personal brand that fits within appropriate organisational brand and culture? This course answers that and more. It equips learners to contribute to their organisation in a highly professional and mutually respectful manner, using effective communication methods that scaffold positive relationships and facilitate productivity. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Explain the importance of business etiquette Define personal and organisational brand and explore their relationship Demonstrate the ability to communicate professionally across all modes Apply social and emotional intelligence in professional relationship contexts Participate in and run meetings that are effective and professional Consider multi-cultural and other aspects of diversity during communication

Target Audience Mid- to senior-level managers, team leaders, and executives who are responsible for performance management and seek to enhance their coaching skills to drive both individual and team success. Duration 1 Day Course Overview This course equips leaders with the skills and mindset to effectively manage and coach performance in their teams, using an appreciative and strengths-based approach rooted in Positive Organizational Scholarship. Leaders will learn how to foster high performance, address underperformance constructively, and promote continuous improvement. By leveraging the Leadership Tension Lens, participants will navigate the challenges of balancing individual and team performance with organizational goals, while maintaining a culture of positivity, resilience, and growth. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Define Role of Performance Coaching in Leadership: Shifting from Supervision to Empowerment Apply Positive Organizational Scholarship: An Appreciative Framework for Performance Coaching Aligning Individual and Team Performance with Organizational Vision Apply Tailored Coaching to Individual Strengths and Development Needs Define a Culture of High Performance: Leading by Example and Setting the Tone Embed a culture of feedback and Continuous Improvement

Target Audience Aspiring leaders, high-potential employees, and individual contributors interested in developing leadership skills. Duration 1 Day Course Overview This introductory course is designed for individuals who aspire to leadership roles but have no formal leadership experience. It is ideal for graduates or early career professionals who have a passion for leadership and want to explore what aspects of leadership are best suited for them. The course provides a foundational understanding of leadership, emphasizing self-awareness and the transition from individual contributor to potential leader. Participants will be introduced to key leadership concepts, including the Leadership Tension Lens, which will prepare them to navigate the complexities of leadership roles. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Define leadership to self and others in a meaningful way Define The Leadership Tension Lens: exploring leadership practices via trade-offs and tensions Demonstrate social and emotional intelligence Investigate Team Culture: Norms and Expectations Define a performance coaching approach Examine relationships and culture: giving and receiving feedback Explore Leadership Experiences (Case Studies): Learning from Mistakes

As the official Flex Polisher training provider for the UK, UK Detailing Academy has worked with Flex to develop the Flexxperts course for professional detailers wanting to get the best from the Flex range of polishing machines and accessories, improve their technique, and machine polish the Flex way. Also run as a group several times a year in addition to the One to One option. For more information on the course itself, please see below. Please select from the available dates below, and then select your T-Shirt size and whether you would like to preorder a discounted machine for collection on the day at your included and exclusive Flexxpert discount rate. As part of Flex's commitment to enhanced development for users of our professional tool range, Flex UK have come together with the UK Detailing Academy to deliver the Flexperts Approved program. During this Flex Machine Polishing course, we aim to show delegates the full range that Flex tools have to offer, and at the same time deliver practical usage instructions for each tool to ensure you are getting the optimum performance and delivering the high-end quality Flex is known for worldwide. The Flexpert certification is designed to not only introduce you to the full range of Flex machine polishers and their use. We want you to gain the full benefit of our wealth of history and experience in the detailing market. During this session, you will learn more about pads, and the compound technology which accompanies them. Covering best practices and techniques will help you achieve immense results efficiently, and demonstrate the proficiency required to be awarded the Flexpert Approved Detailing Partner accreditation. The award represents an industry badge of your commitment to our high standards and knowledge which you can display to your clients, demonstrating that your business and brand's professional development and standards are associated with the world's premium polisher manufacturer. We will be covering a huge variety of detailing essential topics, starting with talking about Flex as a company and our shared ethos, before moving on to theory and demonstration of the tools, hopefully furthering existing knowledge and ensuring a consistent standard for all who work under the Flex badge. Course Length 1 Day (0930-1600) Group Size One-to-One Location UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY Experience / Qualification Car Care Professionals Only Refreshments or Lunch Refreshments included

Add a specialism and tap a new detailing market. Motorbike detailing is an untapped market for many detailers. Designed specifically for established Professional Detailers, this course will give you the best-practice knowledge and skills required to perform in-depth detailing and related work on motorcycles in a safe and effective manner, taking the guesswork out of a new sector. You are not required to hold a Motorbike Licence as no riding will be taking place, and all training vehicles will be provided for you. Professional Motorcycle Detailing Designed specifically for established Professional Detailers, this course will give you the best-practice knowledge and skills required to perform in-depth detailing and related work on motorcycles. At the end of the course, you will sit a brief theory assessment to ensure the specific, and general, knowledge has been taken on board prior to the award of your qualification. You are not required to hold a Motorbike Licence as no riding will be taking place and all training vehicles will be provided for you   Course Details: Health & Safety How to market yourself as a Motorcycle Detailer Safe handling of motorcycles - side/centre stands, paddock stands, jacking Assessment of motorbike condition Cleaning, decontamination & preparatory work of the tank, fairings, screen and exposed surfaces: Washing processes, pre-wash & snow foam, acids and alkalis, fallout removers and in-depth cleaning practices Cleaning, decontamination & preparatory work of wheels Suspension, running gear, swing arm and fork degreasing and cleaning Safe fairing panel removal Engine cleaning Chain and sprockets inspection, cleaning and re-lubrication Paintwork inspection and defect identification Introduction to small-area machine polishing equipment Perspex polishing Paint, plastic, wheel, metal, chrome, anodised, powder coat and anti-corrosion protection options Helmet and visor care Theory assessment   This is a very intensive course if you have little experience, and we recommend that those new to the industry or with little experience use it as a bolt-on to another of our training courses. When you leave the Academy it will then be up to you to build on the knowledge you have gained by putting it into practice, with ongoing support from the training team. Course Length 1 Day (0930-1600) Location UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY Experience / Qualification Completion of Level 1, Level 1 Experience Refreshments or Lunch Refreshments included Group Size One-to-One