3539 Dash courses delivered Online

Duration 1 Days 6 CPD hours We?ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. 1 - Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - Verbal Communication Skills Listening and Hearing: They Aren?t the Same Thing Asking Questions Communicating with Power 3 - Non-Verbal Communication Skills Body Language The Signals You Send to Others It?s Not What You Say, It?s How You Say It 4 - Making Small Talk and Moving Beyond The Four Levels of Conversation 5 - Moving the Conversation Along Asking for Examples Using Repetition Using Summary Questions Asking for Clarity and Completeness 6 - Remembering Names Creating a Powerful Introduction Using Mnemonics Uh-Oh?I?ve Forgotten Your Name 7 - Influencing Skills Seeing the Other Side Building a Bridge Giving In Without Giving Up 8 - Bringing People to Your Side A Dash of Emotion Plenty of Facts Bringing It All Together 9 - Sharing Your Opinion Using I-Messages Disagreeing Constructively Building Consensus 10 - Negotiation Basics Preparation Opening Bargaining Closing 11 - Making An Impact Creating a Powerful First Impression Assessing a Situation Being Zealous without Being Offensive 12 - Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations

Register on the Touch Typing Masterclass today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Touch Typing Masterclass is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Touch Typing Masterclass Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Touch Typing Masterclass, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Introduction Promo 00:04:00 Course Overview 00:12:00 Resources - Touch Typing Masterclass 00:00:00 How to Set up Your Computer Understanding the Keyboard Layout 00:03:00 How to set up input languages - for Mac 00:09:00 How to set up input langauges - for Windows 00:12:00 How to type the letters F and J How to correctly place your fingers on the keyboard 00:07:00 How to type the letters F and J 00:04:00 How to type the letters D and K How to type the letters D and K 00:04:00 How to type the letters S and L How to type the letters S and L 00:03:00 How to type the letter A and ; (semicolon) How to type the letter A and semicolon 00:04:00 How to type the letters E and I How to type the letters E and I 00:04:00 How to type the letters R and U How to type the letters R and U 00:04:00 How to type the letters T and O How to type the letters T and O 00:04:00 How to type CAPITAL letters How to type CAPITAL letters 00:05:00 How to type the letter C and , (Comma) How to type the letter C and , (Comma) 00:04:00 How to type the letters G and H How to type the letters G and H 00:03:00 How to type the letters N and V How to type the letters N and V 00:03:00 How to type the letters W and M How to type the letters W and M 00:04:00 How to type the letters Q and P How to type the letters Q and P 00:04:00 How to type the letters B and Y How to type the letters B and Y 00:03:00 How to type the letters Z and X How to type the letters Z and X 00:04:00 How to type Colon and Semicolon How to type Colon and Semicolon 00:03:00 How to type Full Stop and Comma How to type Full Stop and Comma 00:03:00 How to type Question Mark and Exclamation Mark How to type Question Mark and Exclamation Mark 00:04:00 How to type Dash, Parentheses and Quotation Marks How to type Dash, Parentheses and Quotation Marks 00:07:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Ever dreamed of gliding over your keyboard with ease, letting your fingers dance to a rhythm only they know? Welcome to the Touch Typing Essentials at QLS Level 3 course, the quintessential guide to mastering the art of touch typing. As the digital age progresses, the ability to touch type swiftly and accurately has become a skill of paramount importance. Whether you're penning an email or taking a touch typing test, proficiency in this area ensures speed, efficiency, and a professional edge. If you're eager to learn to touch type, this course meticulously takes you through each letter, punctuation mark, and common combination, ensuring a comprehensive understanding and impeccable technique. Why buy this Touch Typing Essentials at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Touch Typing Essentials at QLS Level 3 course for? Beginners seeking a structured introduction to touch typing. Writers, journalists, and bloggers aiming for faster content production. Office professionals striving to enhance productivity and efficiency. Students wishing to improve their typing skills for academic projects. Anyone looking to add a valuable skill to their personal and professional toolkit. Career path Data Entry Clerk: Average Salary - £18,000 to £23,000 per annum. Transcriptionist: Average Salary - £20,000 to £25,000 per annum. Administrative Assistant: Average Salary - £17,000 to £22,000 per annum. Copywriter: Average Salary - £23,000 to £29,000 per annum. Executive Assistant: Average Salary - £26,000 to £35,000 per annum. Legal Secretary: Average Salary - £20,000 to £28,000 per annum. Prerequisites This Touch Typing Essentials at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Touch Typing Essentials at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Introduction Promo 00:04:00 Course Overview 00:12:00 How to Set up Your Computer Understanding the Keyboard Layout 00:03:00 How to set up input languages - for Mac 00:09:00 How to set up input langauges - for Windows 00:12:00 How to type the letters F and J How to correctly place your fingers on the keyboard 00:07:00 How to type the letters F and J 00:04:00 How to type the letters D and K How to type the letters D and K 00:04:00 How to type the letters S and L How to type the letters S and L 00:03:00 How to type the letter A and ; (semicolon) How to type the letter A and semicolon 00:04:00 How to type the letters E and I How to type the letters E and I 00:04:00 How to type the letters R and U How to type the letters R and U 00:04:00 How to type the letters T and O How to type the letters T and O 00:04:00 How to type CAPITAL letters How to type CAPITAL letters 00:05:00 How to type the letter C and , (Comma) How to type the letter C and , (Comma) 00:04:00 How to type the letters G and H How to type the letters G and H 00:03:00 How to type the letters N and V How to type the letters N and V 00:03:00 How to type the letters W and M How to type the letters W and M 00:04:00 How to type the letters Q and P How to type the letters Q and P 00:04:00 How to type the letters B and Y How to type the letters B and Y 00:03:00 How to type the letters Z and X How to type the letters Z and X 00:04:00 How to type Colon and Semicolon How to type Colon and Semicolon 00:03:00 How to type Full Stop and Comma How to type Full Stop and Comma 00:03:00 How to type Question Mark and Exclamation Mark How to type Question Mark and Exclamation Mark 00:04:00 How to type Dash, Parentheses and Quotation Marks How to type Dash, Parentheses and Quotation Marks 00:07:00 Resources Resource - Touch Typing Essentials 00:00:00 Assignment Assignment - Touch Typing Essentials at QLS Level 3 01:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Use XCode 9 & Swift 4 to make real iOS 11 apps like Uber and Instagram, with CoreML & ARKit. Includes AWS Credit & more!

Complete English Punctuation Online Training Course Are you looking to begin your English punctuation career or want to develop more advanced skills in English punctuation? Then this complete English punctuation online training course will set you up with a solid foundation to become a confident English / TEFL / TESOL or EFL teacher and help you to develop your expertise in English punctuation. This complete English punctuation online training course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this complete English punctuation online training course will set you up with a solid foundation to become a confident English / TEFL / TESOL or EFL teacher and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as an English / TEFL / TESOL or EFL teacher. The complete English punctuation online training course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as an English / TEFL / TESOL or EFL teacher. This comprehensive complete English punctuation online training course is the perfect way to kickstart your career in the field of English punctuation. This complete English punctuation online training course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as an English / TEFL / TESOL or EFL teacher or want to learn more skills on English punctuation but unsure of where to start, then this complete English punctuation online training course will set you up with a solid foundation to become a confident English / TEFL / TESOL or EFL teacher and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This complete English punctuation online training course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive complete English punctuation online training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of English punctuation. Entry Requirement There are no academic entry requirements for this complete English punctuation online training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This complete English punctuation online training course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Period | English Punctuation Period Question Mark | English Punctuation Question Mark Exclamation Point | English Punctuation Exclamation Point Comma | English Punctuation Comma Semicolon | English Punctuation Semicolon Colon | English Punctuation Colon Apostrophe | English Punctuation Apostrophe Quotation Marks | English Punctuation Quotation Marks Parentheses | English Punctuation Parentheses Braces | English Punctuation Braces Brackets | English Punctuation Brackets Hyphen | English Punctuation Hyphen Dash | English Punctuation Dash Ellipsis | English Punctuation Ellipsis How to use i.e. | e.g. | etc. i.e. vs. e.g. vs. etc Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

There are literally thousands of diets out there. Some are based on science, but others are mostly hype. That’s why it’s so important for us to be well-informed with the latest facts regarding diets and how they impact our health and quality of life. This course explores many different diets and it reveals their various levels of safety and effectiveness. It was created by the National Academy of Sports Medicine (NASM), which for over 30 years has built its reputation on evidence-based recommendations that adhere to rigorous scientific standards. More than 20 experts in nutrition, psychology and behavior change were consulted to provide the most reliable guidance for people of varying ages, ethnicities, backgrounds, food preferences, and goals.

Overview This comprehensive course on Touch Typing Essentials will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Touch Typing Essentials comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Touch Typing Essentials. It is available to all students, of all academic backgrounds. Requirements Our Touch Typing Essentials is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 21 sections • 26 lectures • 02:01:00 total length •Promo: 00:04:00 •Course Overview: 00:12:00 •Resource - Touch Typing Essentials: 00:00:00 •Understanding the Keyboard Layout: 00:03:00 •How to set up input languages - for Mac: 00:09:00 •How to set up input langauges - for Windows: 00:12:00 •How to correctly place your fingers on the keyboard: 00:07:00 •How to type the letters F and J: 00:04:00 •How to type the letters D and K: 00:04:00 •How to type the letters S and L: 00:03:00 •How to type the letter A and semicolon: 00:04:00 •How to type the letters E and I: 00:04:00 •How to type the letters R and U: 00:04:00 •How to type the letters T and O: 00:04:00 •How to type CAPITAL letters: 00:05:00 •How to type the letter C and , (Comma): 00:04:00 •How to type the letters G and H: 00:03:00 •How to type the letters N and V: 00:03:00 •How to type the letters W and M: 00:04:00 •How to type the letters Q and P: 00:04:00 •How to type the letters B and Y: 00:03:00 •How to type the letters Z and X: 00:04:00 •How to type Colon and Semicolon: 00:03:00 •How to type Full Stop and Comma: 00:03:00 •How to type Question Mark and Exclamation Mark: 00:04:00 •How to type Dash, Parentheses and Quotation Marks: 00:07:00

So, you are struggling with your typing, then? Becoming nostalgic with the 'old-days-were-good- when people used pen and paper'? Getting lost finding 'k','w', or 't' on your keyboard. Hey! Typing, like any other skill, can be improved by knowing some tricks and practising. And we have good news for you! In this Touch Typing bundle, we will teach you tips and tricks that will enable you to type 3x faster! Touch typing is a method of typing quickly and accurately without looking at the keyboard. It is a skill that can be developed through practice and patience. Touch typing is a valuable skill to have in the modern world, as it can be used to type emails, documents, and other digital tasks quickly and efficiently. The process of touch typing involves memorising the location of each key on the keyboard. Once this is done, you can type quickly and accurately without looking at the keys. With the help of practice given in this course, you can learn to type without mistakes or typos. A faster typing speed is a valuable skill for most jobs these days. So, Enrol now and uplift your career to the next level! Learning Outcome After completing this Touch Typing bundle, you will be able to - Learn the fundamentals of typing Type characters quickly Know how to use punctuation keys Type numbers on a numeric keypad Avoid fatigue with proper Ergonomics Excel in Microsoft Office Learn the techniques and strategies for proper fact-checking Learn how speed reading "works" in practice Develop reading objectives and break negative reading habits This Touch Typing Training Bundle Consists of the following Premium courses: Course 01: Touch Typing Essentials Course 02: Level 2 Microsoft Office Essentials Course 03: Advanced Diploma in Copywriting Course 04: Business Writing Course 05: Email Writing Training Course 06: Minute Taking Essentials Level 2 Course 07: Document Control Course 08: Creative Writing Complete Course Course 09: Blogging Course 10: Content Management Course 11: Computer Science With Python Course 12: Functional Skills IT Course 13: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 14: Time Management The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Touch Typing Training expertise and essential knowledge, which will assist you in reaching your goal. Enrol now in Touch Typing Training to advance your career, and use the premium study materials from Apex Learning. Course Curriculum of the Touch Typing Bundle Course 01: Touch Typing Essentials Introduction How to Set up Your Computer How to type the letters F and J How to type the letters D and K How to type the letters S and L How to type the letter A and ; (semicolon) How to type the letters E and I How to type the letters R and U How to type the letters T and O How to type CAPITAL letters How to type the letter C and , (Comma) How to type the letters G and H How to type the letters N and V How to type the letters W and M How to type the letters Q and P How to type the letters B and Y How to type the letters Z and X How to type Colon and Semicolon How to type Full Stop and Comma How to type Question Mark and Exclamation Mark How to type Dash, Parentheses and Quotation Marks And 14 more courses .... CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is designed for anyone who wants to explore touch typing fundamentals and particularly for: Office Assistant Personal Assistant Minute taker Secretary Writer Requirements Our Touch Typing Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path This Touch Typing bundle will open many career opportunities - Data entry clerk Audio typist Copy typist Secretary Admin Assistant Clerical Assistant Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Touch Typing Essentials) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Touch Typing Essentials) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Duration 1 Days 6 CPD hours This course is intended for This workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. Overview This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Preparing for Change Defining Your Strategy Building the Team Identifying the WIFM What's in it for Me? Building Support Understanding Change Influences on Change Common Reactions to Change Tools to Help the Change Process Managing the Change Change Readiness Audit Stakeholder analysis Developing a Change Management Plan Developing a Communication Plan Implementing the Plans Gaining Support Gathering Data Addressing Concerns and Issues Evaluating and Adapting Making it All Worthwhile Leading Status Meetings Celebrating Successes Sharing the Results and Benefits Using Appreciative Inquiry The Four Stages The Purposes of Appreciative Inquiry Examples and Case Studies Bringing People to Your Side A Dash of Emotion Plenty of Facts Building Resiliency What is Resiliency? Why is It Important? Five Easy Steps for the Leader and the Individual Building Flexibility What is Flexibility? Why is it Important? Five Easy Steps for the Leader and the Individual Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Additional course details: Nexus Humans Change Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Change Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.