Booking options
£12
£12
On-Demand course
2 hours 18 minutes
All levels
In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction.
Key Features:
CPD Certified
Developed by Specialist
Lifetime Access
From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage.
In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent.
Course Curriculum
Module 01: The Basics (I)
Module 02: The Basics (II)
Module 03:: Phone Etiquette
Module 04: Tools
Module 05: Speaking Like a Star
Module 06: Types of Questions
Module 07: Benchmarking
Module 08: Goal Setting
Module 09: Key Steps
Module 10: All About Telemarketing
Module 11: Elevate Sales on Telephone
Module 12: Prospective Telephone-Sales Expert
Module 13: The Right Words and Phrases to Use on a Sales Call
Module 14: Preparing the Call
Module 15: Opening the Call
Module 16: Structuring the Call
Module 17: Verbal Communication Skills
Module 18: Dealing with Objections
Module 19: Closing the Sale/ Gaining Commitment
Module 20: Dealing with Rejection
Module 21: Close a Sale Call
Module 22: Increasing your Earnings by Expanding Sales
Module 23: Closing
Learning Outcomes:
Master phone etiquette, tools, and speaking techniques for excellence.
Develop effective questioning strategies and benchmarking skills for performance.
Set achievable goals and implement key steps for call center success.
Elevate telemarketing skills, sales techniques, and verbal communication proficiency.
Overcome objections, close sales, and handle rejection with resilience.
Increase earnings through expanding sales and mastering the art of closing.
10 CPD hours / points Accredited by CPD Quality Standards
Aspiring call center managers seeking comprehensive training.
Customer service professionals aiming to enhance their career prospects.
Individuals looking to excel in telemarketing and telephone sales roles.
Sales representatives keen on mastering objection handling and closing techniques.
Anyone interested in boosting their earnings through effective sales strategies.
Call Centre Manager
Customer Service Team Leader
Telesales Executive
Sales Support Coordinator
Customer Relationship Manager
Telemarketing Manager
Digital certificate
Digital certificate - Included
Will be downloadable when all lectures have been completed.