2343 Customer Service courses in Cardiff delivered On Demand

The Confirm-It Funnel helps control sales activities, forecast, motivate, organize sales time, and insure consistency of sales results over time. Discover the four major steps in every sale and how to be in control of these steps. You will learn how to account for varying degrees of potential and assign a weight according to one single criteria. Understand how to use the funnel to detail specific steps of activities along the way. Learning Objectives Explain the benefits of using the Confirm-It Funnel for organizing leads, Forecast sales results, Determine a lead's value and priority by assigning "weights", Identify next steps for advancing the sale, Eliminate the feast or famine "roller coaster" effect of unpredictable sales Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

For a lawyer, it is very hard to manage all of his/her clients, remember and organize their legal stuff, keep record of case filings, appointments, and record all the legal documents at the same. To manage, organize and schedule all of this stuff, they need the extra help of a legal secretary. If you are someone who is looking into this option, then this Diploma in Legal Secretary is perfect for you. Using this course materials, you can easily garner skills and knowledge in to become successful in highly demanding law industry. The course curriculum has been divided deliberately into into five sections for your learning convenience; legal secretary, meeting management and minute taking, secretarial roles and responsibilities, customer service role, and finally work using MS word. Initially, you will get basic knowledge as a legal secretary and learn about teamwork and attention to detail. This course will further teach you about managing meetings, keeping records with a different filing system, developing research skills, managing transcription for judges, and basic computer knowledge. In any overall outlook, this course comes as a whole package which will help you become a legal secretary. Course Highlights Diploma in Legal Secretary is an award-winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Diploma in Legal Secretary into 60 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 10 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Diploma in Legal Secretary Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Diploma in Legal Secretary is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Diploma in Legal Secretary is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Diploma in Legal Secretary - Updated Version Introduction to Legal Secretary 00:22:00 English Law & Legal Systems 00:33:00 The Legal Workplace & Professionals 00:45:00 Law of Contract & Law of Tort 00:28:00 Wills, Probate and Estate Law Practice 00:15:00 Property Law & Conveyancing Practice 00:19:00 Family Law and Insurance Practice 00:24:00 Professional Writings and Documents 00:27:00 Document Proofreading and Editing 00:19:00 Meeting Management & Minute Taking 01:06:00 Customer Service and Telephone Handling Skills 00:21:00 Data Management and Record-Keeping 00:13:00 Other Essential Skills for Secretarial Role 00:19:00 Professional Conduct and Ethics 00:25:00 Diploma in Legal Secretary - Old Version Legal Secretary Introduction to Legal Secretary FREE 00:15:00 Role of Legal Secretaries FREE 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 01:00:00 Record Keeping 00:15:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:15:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 01:00:00 Meeting Management & Minute Taking Meeting Management 00:15:00 What to include/what to ignore 00:30:00 What Minutes are 01:00:00 Motions and Resolutions 00:15:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Minute Taking tips 00:30:00 Other Secretarial Roles and Responsibilities Working with Your Manager 01:00:00 Administrative Soft Skills 01:00:00 Effective Time Management 01:00:00 Tools of the Trade 01:00:00 Being an Effective Gatekeeper 00:15:00 Organizational Skills 00:15:00 Confidentiality Guidelines 00:15:00 Special Tasks 00:15:00 Customer Service Role Introduction To Customer Service FREE 00:15:00 The Power of Positive Thinking in Customer Service FREE 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Organizing Work Using MS Word Opening 01:00:00 Working with the Interface 01:00:00 Your First Document 01:00:00 Basic Editing Tasks 01:00:00 Basic Formatting Tasks 01:00:00 Formatting Paragraphs 01:00:00 Advanced Formatting Tasks 01:00:00 Working with Styles 01:00:00 Formatting the Page 01:00:00 Sharing Your Document 01:00:00 Proof Reading Introduction to Proofreading FREE 00:15:00 What does a Proofreader do? FREE 00:15:00 Proofreading 00:15:00 Proofreading Symbols 00:15:00 Proofreading on Paper & Screen 00:15:00 Editing & Proofreading Strategies 00:15:00 Proofreading an Essay 00:15:00 Mock Exam Mock Exam- Diploma in Legal Secretary 00:30:00 Final Exam Final Exam- Diploma in Legal Secretary 00:30:00

While having the right resources is important, often it's other people who can help us most. Anyone with whom you communicate knows something that you don't. We can all learn from and help each other create a continuous learning path. Learn how you can actively mentor those around you. Share knowledge, experience and insights with those around you. Are you ready and willing to mentor? We will share the characteristics of effective peer mentors and teach you eight types of peer mentoring. You will also understand what behaviors to avoid such as criticizing, giving advice and rescuing. Learning Objectives Assess your mentoring readiness, Identify the characteristics of effective peer mentors, Avoid three types of mentoring behaviors, Implement three steps for formal peer mentoring Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Enhance your professional skills to a whole new level with the best-selling and award-winning Customer Experience Manager course! Expand your expertise with high-quality training - study and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this training course in around 5 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enroling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes of : Instant access to verified and reliable information Participation in inventive and interactive training exercises Quick assessment and guidance for all subjects CPD accreditation for proof of acquired skills and knowledge Freedom to study in any location and at a pace that suits you Expert support from dedicated tutors committed to online learning Experts created the Customer Experience Manager course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the Customer Experience Manager course materials. Then, from any internet-enabled device, access the Customer Experience Manager course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Customer Experience Manager Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Customer Experience Manager program in your own time, at your own pace Each of our students gets full 24/7 tutor support ****Course Curriculum**** Here is the curriculum breakdown of Customer Experience Manager course: ***Customer Experience Manager*** Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Establishing Your Attitude Module 04: Introduction to Customer Relationship Management (CRM) Module 05: CRM Fundamentals Module 06: CRM Strategies Module 07: Deepening Customer Relationship Module 08: Handling Customer Complaints Module 09: Identifying and Addressing Customer Needs Module 10: In-Person Customer Service Module 11: Customer Service Communication Strategies Module 12: Aspects of Phone Etiquette Module 13: Building Rapport Over the Phone Module 14: Active Listening and Managing Tough Callers Show off Your New Skills with a Certification of Completion The learners have to successfully complete the course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Customer Experience Manager Course Right for You? Anyone interested in learning more about this subject should take this Customer Experience Manager course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The Customer Experience Manager program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path After completing this Customer Experience Manager Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned.

24 Hour Flash Deal **25-in-1 Retail Store Manager Advanced Diploma Mega Bundle** Retail Store Manager Advanced Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Retail Store Manager Advanced Diploma package online with Studyhub through our online learning platform. The Retail Store Manager Advanced Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Retail Store Manager Advanced Diploma course provides complete 360-degree training on Retail Store Manager Advanced Diploma. You'll get not one, not two, not three, but twenty-five Retail Store Manager Advanced Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Retail Store Manager Advanced Diploma courses are yours for as long as you want them once you enrol in this course This Retail Store Manager Advanced Diploma Bundle consists the following career oriented courses: Course 01: Retail Store Manager Course 02: Retail Associate Certificate Course 03: Retail Customer Service & Effective Customer Targeting Course 04: Ecommerce Management Certification, Branding & Marketing Course 05: Visual Merchandising Course 06: Merchandising Course 07: Sales Training: Practical Sales Techniques Course 08: Learn to Create A Selling Strategy that Drives Sales Course 09: Product Management for Maximum Sales: Boosting Business Success Course 10: Ecommerce Sales with Ebay Course 11: Fundamentals of Warehousing and Storage: Optimising Inventory Control Course 12: Principles of Marketing Course 13: Social Media for Business Course 14: Complete Online Marketing & Advertising Course Course 15: Customer Relationship Management Course 16: Effective Communication Skills Diploma Course 17: Business Etiquette Mastery Course 18: Workplace Communication Management Course 19: Managing Quality and Service Delivery Course 20: Conflict Resolution Course 21: Workplace Health, Safety & Laws Course 22: Consumer Rights Certificate Course 23: Business Administration and Financial Management Course 24: Fashion Store Assistant Personal Shopper Course 25: Customer Service Manager Training and Front Desk Certification The Retail Store Manager Advanced Diploma course has been prepared by focusing largely on Retail Store Manager Advanced Diploma career readiness. It has been designed by our Retail Store Manager Advanced Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Retail Store Manager Advanced Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Retail Store Manager Advanced Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Retail Store Manager Advanced Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Retail Store Manager Advanced Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Retail Store Manager Advanced Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Retail Store Manager Advanced Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Retail Store Manager Advanced Diploma lessons One to one assistance from Retail Store Manager Advanced Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Retail Store Manager Advanced Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Retail Store Manager Advanced Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Retail Store Manager Advanced Diploma certificate and transcript on the next working day Easily learn the Retail Store Manager Advanced Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Retail Store Manager Advanced Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Retail Store Manager Advanced Diploma Requirements To participate in this Retail Store Manager Advanced Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Retail Store Manager Advanced Diploma Career path You will be able to kickstart your Retail Store Manager Advanced Diploma career because this course includes various courses as a bonus. This Retail Store Manager Advanced Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Retail Store Manager Advanced Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Diploma in Professional Waiter Training at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Welcome to the world of the food service business! As a waiter, you play a crucial role in providing an unforgettable experience for customers. Whether you're new to the industry or looking to take your skills to the next level, our Professional Waiter Training at QLS Level 4 course is the perfect choice for you. Through our comprehensive 11-module curriculum, you'll learn everything from the basics of food service to advanced supervisory responsibilities. This Professional Waiter Training at QLS Level 4 course will teach you how to make a great first impression, remain calm and friendly under pressure, handle food safely, and much more. By the end of the Professional Waiter Training course, you'll be equipped with the knowledge and skills needed to excel as a waiter. By completing our Professional Waiter Training course, you'll be able to: Understand the facts about food service and the role of waiters. Make a great first impression and provide exceptional customer service. Practice good hygiene and handle food safely. Develop personal skills, including communication and teamwork. Demonstrate product knowledge and understand service sequences. Take on supervisory responsibilities and ensure safety considerations are met. Why Prefer This Professional Waiter Training at QLS Level 4 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Professional Waiter Training at QLS Level 4 course: Module 01: Customer Service and Service Sequence Module 02: Equipment Handling Technique Module 03: Hygiene Module 04: Beverage and Tobacco Module 05: Understanding Risks and Preventive Measures Module 06: Food & Beverage Control and Selling Techniques Module 07: Tips and Hints for Success in the Waiter profession Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Professional Waiter Training at QLS Level 4 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Professional Waiter Training is perfect for anyone looking to enter the food service industry or enhance their skills as a waiter. Whether you're just starting out or have years of experience, our course will help you reach your full potential. Requirements No prior background or expertise is required. Career path Here are six jobs related to this Professional Waiter Training course in the UK with an average salary: Waiter/Waitress: £18,000 per year Restaurant Supervisor: £21,000 per year Assistant Manager: £23,000 per year Food and Beverage Manager: £28,000 per year Hotel Manager: £32,000 per year Head Chef: £35,000 per year Enrol today and take the first step towards a successful career in food service! Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Professional Waiter Training at QLS Level 4 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Professional Waiter Training at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

Level 3 Diploma (FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificate| 140 CPD Points| CPD & CiQ Accredited

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.