2344 Customer Service courses in Cardiff delivered On Demand

Step into the world of retail banking with our carefully designed course, where you'll uncover the key elements of the banking industry. This course gives you a strong foundation, equipping you with a broad understanding of core banking functions, customer service, financial products, and the evolving landscape of the sector. With the banking industry becoming increasingly sophisticated, gaining essential knowledge of everyday banking operations is crucial for anyone keen to pursue a career or enhance their existing expertise in finance. In just a few lessons, you’ll grasp how retail banking fits within the larger financial ecosystem, what services banks offer, and how these services meet the needs of everyday customers. Whether you’re looking to improve your financial literacy or gain an edge in banking roles, this course will provide you with the knowledge to understand key banking processes. With no need for physical attendance, you can complete the course at your own pace from anywhere, ensuring flexibility while learning the vital aspects of retail banking. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Banking Module 02: Banking Services Module 03: Categories of Banking Institutions Module 04: Bank Teller Module 05: Bank Accounts and Opening Them Module 06: Mathematics for Bank Tellers Module 07: Bookkeeping and Payment Module 08: Cash Sorting & Counterfeit Identification Module 09: Fraud Handling Module 10: Customer Services Module 11: Banking Risk Management Module 12: Ethics Learning Outcomes Understand diverse banking services and their applications. Demonstrate proficiency in fundamental bank teller responsibilities. Apply mathematical principles tailored for effective banking operations. Acquire skills in cash sorting, counterfeit identification, and fraud handling. Enhance customer service skills within the banking context. Develop a comprehensive understanding of banking risk management and ethics. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to pursue a career in retail banking. Those seeking foundational knowledge in banking services. Entry-level professionals in the financial sector. Students with an interest in finance and banking. Career changers aiming for opportunities in the banking industry. Anyone keen on understanding the ethical dimensions of banking. Individuals desiring expertise in cash handling and fraud prevention. Banking enthusiasts looking to enhance customer service skills. Career path Bank Teller Customer Service Representative in Banking Retail Banking Associate Banking Operations Assistant Fraud Prevention Specialist Risk Management Officer in Banking Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Overview Airport management covers a vast area and a wide range of tasks; therefore, it requires a great deal of experience to become a part of the airport management industry. The Airport Management Basics course is created by industry experts to help you grasp the key skills and knowledge to pursue a career in this sector.  Through this Airport Management Basics course, you will get introduced to the crucial departments of airport management. The course will teach you how to provide quality customer service in airports. This step by step learning program will instruct you on cargo management and airport components. You will acquire the skills and expertise for security management. The modules will also educate you on airline scheduling, aviation noise control, weather control etc. This Airport Management Basics course is loaded with valuable information and insights into airport management. Enroll in the course and prepare yourself for a promising career in the airport management sector. Learning Outcomes Learn the fundamentals of airport management Get quality training on airport customer service Familiarize yourself with airline scheduling Build essential skills for passenger terminal management and cargo management Enrich your knowledge of aviation noise control Become competent in airport security management Who is this course for? The Airport Management Basics is suitable for anyone interested to pursue a career in airport management  Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Airport Management Basics course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Airport manager Airport security director Aviation manager Operations site manager Airport Management Basics Module 01: Introduction to Airport Management 00:16:00 Module 02: Airport Customer Service 00:12:00 Module 03: Passenger Terminal Management 00:16:00 Module 04: Airport Components 00:17:00 Module 05: Airport Peaks and Airline Scheduling 00:18:00 Module 06: Cargo Management 00:19:00 Module 07: Aviation Noise Control 00:11:00 Module 08: Weather Control 00:16:00 Module 09: Sustainable Airport Management 00:17:00 Module 10: Security Management 00:17:00 Module 11: Innovation and Growth 00:16:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learn how to make the most of your time by implementing guidelines that is smart, measurable, achievable, relevant and time based. With accurate goal setting, you will maximize your efficiency as well as your effectiveness and in doing so, learn how to record and track your progress throughout the duration of a specific task, or even merely throughout your normal routine day. You will be able to schedule recurring activities without having anxiety about where you'll have to find the time. Learning Objectives Schedule goals and activities, Find hidden sales time, Utilize the Sales Funnel for managing time, Apply the 80-20 Rule to allocate time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Become more efficient in your daily routine with our 6 criteria for increased efficiency and understand how to apply each in your situation. Take the stress out of your work by streamlining your tasks and we will show you how to eliminate all the biggest time wasters in your work. Understand the 60 second test to assist with the filing and paperwork in your work area. You will feel like you get more done in half the time and increase your efficiency like you never thought possible. Learning Objectives Apply six techniques for maximizing efficiency, Avoid the 10 biggest time wasters in business, Convert obstacles into opportunities Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Ever wondered how the legal world really works behind the scenes? Whether you're helping draft documents, managing court dates, or keeping solicitors one step ahead, roles like paralegal or legal secretary are essential. This course walks you through the nuts and bolts of legal support work and the everyday skills needed in a legal office—from legal terms and document prep to professional communication and time management. It doesn’t fluff things up—it gets straight to what you need to know to confidently support a legal team from your desk. The UK legal support sector continues to grow, with more firms looking for office-based staff who can handle the pace and precision of the legal environment. This course also includes an easy-to-follow career guide with helpful insights into different job routes and what they typically pay. Whether you’re exploring legal admin for the first time or switching from another office-based role, this is a smart step into a well-structured profession with a strong future. And no, you won’t need a wig or gown—just an eye for detail and a willingness to learn. Key Features: CPD Certified Paralegal, Legal Secretary and Office Skills With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Introduction to Legal Secretary Module 02: English Law & Legal Systems Module 03: The Legal Workplace & Professionals Module 04: Law of Contract & Law of Tort Module 05: Wills, Probate and Estate Law Practice Module 06: Property Law & Conveyancing Practice Module 07: Family Law and Insurance Practice Module 08: Professional Writings and Documents Module 09: Document Proofreading and Editing Module 10: Meeting Management & Minute Taking Module 11: Customer Service and Telephone Handling Skills Module 12: Data Management and Record-Keeping Module 13: Other Essential Skills for Secretarial Role Module 14: Professional Conduct and Ethics Module 15: Microsoft Word Essentials Module 16: Microsoft Powerpoint Essentials Module 17: Microsoft Outlook Essentials Module 18: Microsoft Excel - Top 50 Keyboard Shortcuts ________________________________________________________________________ Complete Career Guide for Paralegal, Legal Secretary and Office Skills (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Legal Secretary. In addition to mastering the essentials of Legal Secretary, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Health and Legal Secretary. Your dream career starts here! List of career guide courses included in Paralegal, Legal Secretary and Office Skills With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand the role and responsibilities of a legal secretary. Gain knowledge of English law, legal systems, and workplace dynamics. Master contract, tort, property, family law, and insurance practices. Develop proficiency in drafting professional documents and proofreading. Acquire essential office skills, including meeting management and minute-taking. Demonstrate competence in using Microsoft Office applications for legal tasks. Accreditation All of our courses, including the Paralegal, Legal Secretary and Office Skills With Complete Career Guide course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Paralegal, Legal Secretary and Office Skills With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to become legal secretaries or paralegals. Those seeking a comprehensive understanding of legal practices in the UK. Professionals looking to enhance their office and document management skills. Anyone interested in a career involving customer service and legal support. Individuals aiming to boost their employability in legal administrative roles. Requirements There are no formal requirements for this bundle courses to be enrolled. Career path Legal Secretary - £22K to 35K/year. Paralegal - £24K to 40K/year. Office Administrator - £20K to 30K/year. Customer Service Representative - £18K to 25K/year. Document Specialist - £25K to 35K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Discover a powerful 40 hours Learning Bundle that combines Pharmacy Assistance, Mental Health Awareness, Psychology, and Counseling. Enhance your healthcare skills, deepen your understanding of mental well-being, explore the intricacies of human behavior, and develop effective counseling techniques. This all-inclusive bundle provides a compact yet comprehensive educational experience to propel your personal and professional growth. The Pharmacy Assistant course provides a comprehensive foundation in the field of pharmaceuticals. Participants will learn essential skills related to assisting pharmacists in various tasks, including medication dispensing, inventory management, and customer service. The Mental Health Awareness course is designed to enhance individuals' understanding of mental health conditions, their causes, and available treatments. Participants will explore different mental illnesses, such as depression, anxiety disorders, and bipolar disorder, and learn how to recognize their symptoms. Introduction to Psychology offers a captivating exploration into the fascinating world of human behavior and the mind. Students will delve into the foundational principles of psychology, including cognitive processes, social interactions, learning theories, and psychological disorders.  The Counselling course provides a fundamental understanding of the principles and skills involved in effective counseling. Participants will learn about different counseling approaches, active listening techniques, and ethical considerations.

24 Hour Flash Deal **25-in-1 Retail Assistant Advanced Diploma Mega Bundle** Retail Assistant Advanced Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Retail Assistant Advanced Diploma package online with Studyhub through our online learning platform. The Retail Assistant Advanced Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Retail Assistant Advanced Diploma course provides complete 360-degree training on Retail Assistant Advanced Diploma. You'll get not one, not two, not three, but twenty-five Retail Assistant Advanced Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Retail Assistant Advanced Diploma courses are yours for as long as you want them once you enrol in this course This Retail Assistant Advanced Diploma Bundle consists the following career oriented courses: Course 01: Retail Management Course 02: Retail Associate Certificate Course 03: Retail Customer Service & Effective Customer Targeting Course 04: Ecommerce Management Certification, Branding & Marketing Course 05: Visual Merchandising Course 06: Merchandising Course 07: Sales Training: Practical Sales Techniques Course 08: Learn to Create A Selling Strategy that Drives Sales Course 09: Product Management for Maximum Sales: Boosting Business Success Course 10: Ecommerce Sales with Ebay Course 11: Fundamentals of Warehousing and Storage: Optimising Inventory Control Course 12: Principles of Marketing - Online Course Course 13: Social Media for Business Course 14: Complete Online Marketing & Advertising Course Course 15: Customer Relationship Management Course 16: Effective Communication Skills Diploma Course 17: Business Etiquette Mastery Course 18: Workplace Communication Management Course 19: Managing Quality and Service Delivery Course 20: Conflict Resolution Course 21: Workplace Health, Safety & Laws Course 22: Consumer Rights Certificate Course 23: Business Administration and Financial Management Course 24: Fashion Store Assistant Personal Shopper Course 25: Customer Service Manager Training and Front Desk Certification The Retail Assistant Advanced Diploma course has been prepared by focusing largely on Retail Assistant Advanced Diploma career readiness. It has been designed by our Retail Assistant Advanced Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Retail Assistant Advanced Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Retail Assistant Advanced Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Retail Assistant Advanced Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Retail Assistant Advanced Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Retail Assistant Advanced Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Retail Assistant Advanced Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Retail Assistant Advanced Diploma lessons One to one assistance from Retail Assistant Advanced Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Retail Assistant Advanced Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Retail Assistant Advanced Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Retail Assistant Advanced Diploma certificate and transcript on the next working day Easily learn the Retail Assistant Advanced Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Retail Assistant Advanced Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Retail Assistant Advanced Diploma Requirements To participate in this Retail Assistant Advanced Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Retail Assistant Advanced Diploma Career path You will be able to kickstart your Retail Assistant Advanced Diploma career because this course includes various courses as a bonus. This Retail Assistant Advanced Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Retail Assistant Advanced Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Professional Waiter Training Mastery Mega Bundle** Professional Waiter Training Mastery Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Professional Waiter Training Mastery package online with Studyhub through our online learning platform. The Professional Waiter Training Mastery bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Professional Waiter Training Mastery course provides complete 360-degree training on Professional Waiter Training Mastery. You'll get not one, not two, not three, but twenty-five Professional Waiter Training Mastery courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Professional Waiter Training Mastery courses are yours for as long as you want them once you enrol in this course This Professional Waiter Training Mastery Bundle consists the following career oriented courses: Course 01: Professional Waiter Diploma Course 02: Barista Course Course 03: Professional Barista : Brew an Amazing Cup of Coffee Course 04: Coffee Training: From Bean to Brew, the Art of Coffee Course 05: Hospitality and Catering Course 06: Catering Management Course 07: Food Safety & Hygiene Course 08: Kitchen Porter Training: Hygiene, Safety, and HACCP Principles Course 09: Food Handlers Certificate Course 10: HACCP Course Course 11: Food Allergen, Food Safeguarding and Kitchen Management Course Course 12: Restaurant Management: Takeaway Business Startup Course Course 13: Customer Service & Environment Course 14: Effective Communication Skills Diploma Course 15: Business Etiquette Mastery Course 16: Public Speaking: Presentations like a Boss Course 17: Diversity Training Course 18: Conflict Resolution Course 19: Customer Relationship Management Course 20: Emotional Intelligence and Social Management Diploma Course 21: Food and Beverage Manager Course 22: Chef Training Certificate Course 23: Cleaning Course 24: Phone-Based Customer Service Course 25: Personal Hygiene The Professional Waiter Training Mastery course has been prepared by focusing largely on Professional Waiter Training Mastery career readiness. It has been designed by our Professional Waiter Training Mastery specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Professional Waiter Training Mastery Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Professional Waiter Training Mastery bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Professional Waiter Training Mastery Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Professional Waiter Training Mastery Elementary modules, allowing our students to grasp each lesson quickly. The Professional Waiter Training Mastery course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Professional Waiter Training Mastery bundle, you really hit the jackpot. Here's what you get: Step by step Professional Waiter Training Mastery lessons One to one assistance from Professional Waiter Training Masteryprofessionals if you need it Innovative exams to test your knowledge after the Professional Waiter Training Masterycourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Professional Waiter Training Mastery courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Professional Waiter Training Mastery certificate and transcript on the next working day Easily learn the Professional Waiter Training Mastery skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Professional Waiter Training Mastery training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Professional Waiter Training Mastery Requirements To participate in this Professional Waiter Training Mastery course, all you need is - A smart device A secure internet connection And a keen interest in Professional Waiter Training Mastery Career path You will be able to kickstart your Professional Waiter Training Mastery career because this course includes various courses as a bonus. This Professional Waiter Training Mastery is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Professional Waiter Training Mastery career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

We will teach you a model for leading and managing the four stages of change transition. Each stage will have very specific tasks and steps associated to ensure you achieve your desired result. Understand where you are currently and where you want to be in the future. Create a plan for reaching your goal based on what's needed and wanted. Your plan will be tested on this journey and you will need to be ready to respond to any situation. At the end you will need to evaluate the outcome. Learning Objectives Apply the four stages of change transitions for leading change, Implement tasks associated with each stage of managing change Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Do you know what is the project manager's responsibilities during the implementation? We will help you to implement and understand what the vital components of a successful launch are are. How do you run effective meetings? How do you control work in progress? Let us help you to understand these questions and unpack the four roles of a project manager in review meetings. You will experience conflict during the project and we will teach you how to resolve any conflict you will experience. Learning Objectives Explain the project manager's responsibilities, Apply 10 tips for leading project success, Control work progress, Negotiate for resources, Apply five strategies for resolving conflict Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams