2344 Customer Service courses in Cardiff delivered On Demand

24 Hour Flash Deal **25-in-1 Professional Waiter Training Mastery Mega Bundle** Professional Waiter Training Mastery Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Professional Waiter Training Mastery package online with Studyhub through our online learning platform. The Professional Waiter Training Mastery bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Professional Waiter Training Mastery course provides complete 360-degree training on Professional Waiter Training Mastery. You'll get not one, not two, not three, but twenty-five Professional Waiter Training Mastery courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Professional Waiter Training Mastery courses are yours for as long as you want them once you enrol in this course This Professional Waiter Training Mastery Bundle consists the following career oriented courses: Course 01: Professional Waiter Diploma Course 02: Barista Course Course 03: Professional Barista : Brew an Amazing Cup of Coffee Course 04: Coffee Training: From Bean to Brew, the Art of Coffee Course 05: Hospitality and Catering Course 06: Catering Management Course 07: Food Safety & Hygiene Course 08: Kitchen Porter Training: Hygiene, Safety, and HACCP Principles Course 09: Food Handlers Certificate Course 10: HACCP Course Course 11: Food Allergen, Food Safeguarding and Kitchen Management Course Course 12: Restaurant Management: Takeaway Business Startup Course Course 13: Customer Service & Environment Course 14: Effective Communication Skills Diploma Course 15: Business Etiquette Mastery Course 16: Public Speaking: Presentations like a Boss Course 17: Diversity Training Course 18: Conflict Resolution Course 19: Customer Relationship Management Course 20: Emotional Intelligence and Social Management Diploma Course 21: Food and Beverage Manager Course 22: Chef Training Certificate Course 23: Cleaning Course 24: Phone-Based Customer Service Course 25: Personal Hygiene The Professional Waiter Training Mastery course has been prepared by focusing largely on Professional Waiter Training Mastery career readiness. It has been designed by our Professional Waiter Training Mastery specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Professional Waiter Training Mastery Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Professional Waiter Training Mastery bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Professional Waiter Training Mastery Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Professional Waiter Training Mastery Elementary modules, allowing our students to grasp each lesson quickly. The Professional Waiter Training Mastery course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Professional Waiter Training Mastery bundle, you really hit the jackpot. Here's what you get: Step by step Professional Waiter Training Mastery lessons One to one assistance from Professional Waiter Training Masteryprofessionals if you need it Innovative exams to test your knowledge after the Professional Waiter Training Masterycourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Professional Waiter Training Mastery courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Professional Waiter Training Mastery certificate and transcript on the next working day Easily learn the Professional Waiter Training Mastery skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Professional Waiter Training Mastery training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Professional Waiter Training Mastery Requirements To participate in this Professional Waiter Training Mastery course, all you need is - A smart device A secure internet connection And a keen interest in Professional Waiter Training Mastery Career path You will be able to kickstart your Professional Waiter Training Mastery career because this course includes various courses as a bonus. This Professional Waiter Training Mastery is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Professional Waiter Training Mastery career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Description: Do you have a passion for customer service? Or want to upgrade your skills as a Hotel receptionist? Enrol the Hotel Receptionist Diploma course and master the strategies for becoming a successful hotel receptionist. The course is divided into several sections. Throughout these step by step sections, you will master the strategies of managing and handling the duties and responsibilities of a hotel receptionist. At first, you will gain an overall understanding about hotel reception process that will be followed by the discussion on standard hotel reception procedures and customer service. Then, you will know how to handle the difficult customers and how to manage their problems and complain. The course also covers the essential communication skill, computer skills, telephone etiquette, handling telephone calls and respond to customer's queries over phone and face-to-face conversation. Next, the course illustrates the essential administrative skills for a Hotel receptionist. Finally, the course explains the safety and security issues, legal issues in hospitality, future of Hotel receptionists and more. Shortly, you will learn almost all the essential skills and information for becoming an efficient Hotel receptionist. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Hotel Receptionist Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Hotel Receptionist Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Hotel Receptionist Diploma An Overview of Hotel Reception 01:00:00 Hotel Reception Standard Procedures 00:30:00 Communication Skills Required for Hotel Reception 01:00:00 Customer Service in Hotel Reception 00:30:00 Telephone Handling in a Hotel 01:00:00 How to Handle Difficult Hotel Guests 00:30:00 Administrative Skills as a Hotel Receptionist 00:30:00 Computer Skills and Programs 00:15:00 Brand Standards in the Hospitality World 00:15:00 Being a Team Player: Working with Other Hotel Departments 00:15:00 Safety and Security in the Hotel 01:00:00 Sales and Marketing as a Hotel Receptionist 00:30:00 Dressing the Part: Creating the Professional Look in Hospitality 00:15:00 Keeping Stress Under Control on the Job 00:30:00 Legal Issues in Hospitality 00:30:00 The Future for Hotel Receptionists 00:30:00 Assessment Assignment - Hotel Receptionist Diploma 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Feedback is the fastest intervention to performance improvement. If done effectively, it can be highly motivating and play a critical role in employee development. You will understand the benefits of effective feedback including accelerated learning, improved performance, enhanced relationships and increased self-esteem. You will understand why you should avoid being judgmental and you will be able to identify behavioral gaps. We will elaborate why you need to be specific, impartial during feedback. You will be introduced to a 'feed-forward' process that will be extremely powerful for you in the future. Learning Objectives Summarize the criteria for ineffective and effective feedback, Deliver two types of effective feedback, Explain how to effectively receive feedback Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The objective of fast track Level 4 Diploma in Tourism and Hospitality Management qualification (approved by OTHM) is to support learners' development as managers within the tourism and hospitality industry. This fast track Diploma in Tourism and Hospitality Management - Level 4 qualification enables learners to develop their knowledge of theories applicable to management in the tourism and hospitality industry. It enables learners to make well-informed and confident decisions about the management of work areas in the tourism and hospitality industry. Successful completion of this qualification will provide learners with the opportunity to progress to further study or employment. Level 4 Diploma in Tourism and Hospitality Management Key Highlights Program Duration: 6 Months (Regular mode also available) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option This fast track Diploma in Tourism and Hospitality Management - Level 4 programme will develop your knowledge of theories applicable to manage businesses in the tourism and hospitality industry. It enables learners to make well-informed and confident decisions about the management of work areas in the tourism and hospitality industry The qualification is ideal for those who have started, or are planning to move into, a career in tourism and hospitality industry. Upon successful completion of the programme, you will become eligible to gain direct entry into Year 2 of a three-year UK Bachelor's degree programme. Mandatory units (Total Credits: 120) The OTHM Level 4 Diploma in Tourism and Hospitality Management consists of 6 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 480 Guided Learning Hours (GLH) for the completed qualification. Tourism and Hospitality Business Management (20 credits) Services Marketing and Customer Service (20 credits) Accounting and Finance (20 credits) Academic and Professional Development (20 credits) Events Management (20 credits) Development of the Tourism and Hospitality Industry (20 credits) Who is this course for? Working Professionals, A-Level holders, learners who are looking for Career Progression and a formal undergraduate qualification leading to award of degrees in future. Requirements Open Entry. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. For others, the learners should have relevant NQF / QCF / RQF Level 3 Award / Diploma or at the level of GCE / GCSE or equivalent qualification. Please speak to the Admission Counsellors for waiver information. Career path After completion of your Level 4 Diploma in Tourism and Hospitality Management in fast track mode you progress to: Year 2 of a Three-year UK Bachelor's degree Completion of your qualification will meet the University standard academic entry requirements. However, each applicant will be subject to individual assessment and other entry requirements which may affect university entry.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! As the hotel and hospitality industry continues to evolve, the role of the Concierge has become vital. A Concierge desk serves the crucial function of accommodating guests to enhance the overall standard of the organisation. Concierges aim to promote a property's marketable value and reputation, and hence it's very challenging. So, if you're ready to take the challenge and build an enchanting career opportunity ahead, then this Concierge is the right choice for you! Enrol now and start thriving. This Certificate in Concierge at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS to make your skill development and career progression related to Concierge substantial and easier than ever! In addition, this course will give you a solid understanding of delivering concierge services to customers, including agreement, sequence, complaints, and opportunities. Besides principles, standards, and skills, this course will educate about concierge workplace etiquette and workplace safety. So, join us today and gear up for excellence! What will I learn from this course? Explore various services and standards Understand the necessary skills required like telephone etiquette, networking, customer service, etc. Understand the concierge services business principles and models Acknowledge the sequence to deliver customer service Methodologies of workplace safety and emergency measurements Take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. *** Course Curriculum *** Module 01: Understanding the Service Module 02: Types Module 03: Necessary Skills Module 04: Principles for a Concierge Service Business Module 05: Delivering Customer Service Module 06: Work Environment and Etiquettes Module 07: Emergency Measures Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Certificate in Concierge at QLS Level 3 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any academic background can enrol on this course. However, this course is preferable for: Baggage Porters and Bellhops Hotel Desk Clerk Travel Agent Tour Guide Requirements You will not need any prior background or expertise to enrol in this course. Career path Enrolling on this course can lead you to the following career paths: Front Office Manager General Manager Assistant General Manager Customer Relationship Officer Hotel Manager Floor Supervisor And many more! Certificates CPDQS Accredited Certificate Digital certificate - £10 Certificate in Concierge at QLS Level 3 Hard copy certificate - £89 After successfully completing the Certificate in Concierge at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Overview This comprehensive course on Supply Chain Management for Everyone will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Supply Chain Management for Everyone comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Supply Chain Management for Everyone. It is available to all students, of all academic backgrounds. Requirements Our Supply Chain Management for Everyone is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 14 sections • 83 lectures • 10:29:00 total length •Introduction and Syllabus: 00:05:00 •Manufacturers and retailers supply chain processes: 00:07:00 •Similarities & Diiferences in manufacturing Retail Supply Chain Elements: 00:12:00 •Retail as a subset of Retail Management & Retail Supply Chain Planning Executive: 00:06:00 •Strategic Tactical Operational view of Retail Supply chain: 00:09:00 •Retail Supply Chain maturity Conclusion: 00:04:00 •Introduction to Category Management: 00:04:00 •Category Management Process Category Definition: 00:10:00 •Category Roles Category Assessment Category Performance Measure: 00:10:00 •Category Strategies & tactics: 00:10:00 •Implementation and Review Enabling components of category management: 00:06:00 •Category captain Challenges in Category Management: 00:09:00 •Merchandising benefits and types: 00:06:00 •Merchandise hierarchy Merchandise Forecasting: 00:08:00 •Merchandise Budgeting: 00:07:00 •Open to Buy Control and Conclusion: 00:08:00 •Introduction benefits and framework of Assortment: 00:04:00 •Assortment strategy Objectives and Assortment Selection Process: 00:10:00 •Assortment Planning Role of IT and Data in Assortment Management: 00:09:00 •Store Clustering Benefits and Types: 00:05:00 •Space Management Benefits Integration with Assortment Stages of Space Planni: 00:07:00 •Planogram Process for planogram management: 00:13:00 •Retail Pricing Challenges: 00:10:00 •Price Elasticity Managing Retail Pricing Life Cycle: 00:07:00 •Retail Promotion Objectives Promotional Measures and KPIs: 00:07:00 •Promotion Tools Decision Points for Retailers while planning Promotions: 00:09:00 •Information used for Planning Promotions Promotion Optimization Process: 00:08:00 •Managing Retail Markdowns: 00:07:00 •Product Design Challenges for the Retailer: 00:08:00 •Private Labels Types Advantages Disadvantages: 00:05:00 •Supply chain decisions in private labels: 00:03:00 •Retail Packaging: 00:07:00 •Green Design Packaging: 00:08:00 •Green Design Packaging Continues: 00:07:00 •IT for Retail Product Lifecycle management Conclusion: 00:08:00 •Retail Distribution Models Retail Replenishment: 00:06:00 •Vendor Managed Inventory its process: 00:06:00 •VMICRP Advantages Cautions: 00:08:00 •CPFR Process: 00:07:00 •Direct Store Delivery Route Accounting Handheld Devices Types of DSD: 00:06:00 •IT for Retail Distribution Replenishment and Conclusion: 00:04:00 •Transport Planning Legs in transportation: 00:04:00 •Transportation Planning Drivers Tools: 00:12:00 •Transportation constraints Transportation Execution Process: 00:07:00 •Transportation Cycle IT for transport management: 00:08:00 •Measures of Transport Management Green transport: 00:04:00 •Retail Warehousing Overview and Functions: 00:09:00 •Value added services of a retail warehouse Cross docking introduction: 00:04:00 •Cross docking Types applications advantages working: 00:09:00 •Why inventory cost of inventory inventory pyramid: 00:07:00 •Factors to consider to decide on inventory measures of inventory conclusion: 00:07:00 •Important concepts Supplier Relationship Management Process: 00:08:00 •Merchandise Procurement Decisions Procurement Process: 00:07:00 •Merchandise Procurement Decisions Procurement Process Continue: 00:08:00 •Global Sourcing Pros and Cons: 00:06:00 •Major Processes in Global Sourcing: 00:08:00 •Sourcing Conclusion: 00:11:00 •Introduction Retail Customer Service Customer Service Mix: 00:08:00 •Customer Service Pyramid Customer Service over Retail Life cycle: 00:07:00 •Ways to improve Customer Service for a Retailer: 00:09:00 •Order Management Process Concept of Perfect Order: 00:06:00 •Multi Channel Retailing: 00:09:00 •Retail Returns Reverse Logistics: 00:08:00 •Reverse Logistics process: 00:11:00 •Retail Loyalty Programmes: 00:08:00 •Retail kiosk advanced payment technologies conclusion: 00:09:00 •Types of Retailer Organised B2C Retail Format examples: 00:05:00 •Cash carry Retailing Rural Retailing: 00:06:00 •Cash carry Retailing Rural Retailing Continue: 00:08:00 •Airport Retailing Non Store based Retail Formats Online Shopping: 00:07:00 •Airport Retailing Non Store based Retail Formats Online Shopping Continue: 00:08:00 •Service Retailing Banking Courier and Conclusion: 00:09:00 •Understanding development process supply chain characteristics: 00:13:00 •Pre pack Planning: 00:05:00 •Apparel retail Supply Chain Innovations: 00:11:00 •Footwear retailing Supply Chain Drivers: 00:09:00 •Case study of Khadims Footwear Conclusion: 00:08:00 •Retail Technology maturity Model Need for IT in retail: 00:09:00 •Barcoding RFID: 00:10:00 •Retail ERP: 00:08:00 •Retail Analytics: 00:06:00 •POS Systems Mobile Applications: 00:04:00 •POS Systems Mobile Applications Continued: 00:09:00

Launch a successful career in banking with our Bank Teller Training course. From mastering transactions to customer service skills, and understanding banking technology, this course is your comprehensive guide to becoming a proficient bank teller.

There are many challenges to getting the right help, most of which are our own mental self-doubt that gets in the way. We will teach you the guidelines for getting the right help. The one technique for getting help is to ask for it in the form of a statement. We will show you how to ask for the detail, be specific and thanking your helper. You will understand the benefits of a buddy system approach and group brainstorming. We will guide you on certain areas you need to be sensitive when asking or giving help. Learning Objectives Explain the challenges of getting appropriate help, Apply guidelines for getting help, Implement four techniques for getting effective help Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

24 hours sometimes simply doesn't seem like enough time. Learn how to identify 'hidden time' in your day, which will mean extraordinary things for you in terms of completing your deadlines and reaching your goals. You will learn how to make the most of your 'down time' by for instance, creating a game out of time saving. We don't believe in all work and no play, and therefore provide you with the tools to have fun while effectively managing and creating your time, virtually effort free. Learning Objectives Find hidden time, Summarize how to make the most of downtime Describe how to make the most of saving time, Create blocks of time to get more done Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

This course will ensure that you have the correct knowledge for the start of any project. We will help you understand the basic project management terminology and how to set the project up for success. Know the meaning of words in project management like life cycle, milestone, project charter, SOW and scope. Human capital will be an important component for the project success and this course will help you with guidelines to choose the core project team and set the rules and guidelines for the team. Learning Objectives Summarize decisions to be made in the project definition phase, Identify stakeholders, Explain how to choose the core project team, Apply six criteria for defining effective project goals Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams