2453 Customer Service courses in Cardiff delivered Online

Problem definitions provide a target boundary, description, and measure of success. To accurately define a problem, use techniques such as data collection, symptom analysis, brainstorming, key-word analysis, force-field analysis, writing it down, and writing a conflict definition. Discover why most problems exist and how to solve the root cause of a problem. Understand the difference between being at cause or at affect and how you can be in control. Learning Objectives Explain the importance of accurate problem definition, Implement nine ways to accurately define problems, Analyze and identify root causes Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

By understanding and handling customer objections correctly, these can most of the time be turned into a purchase. Understand how to identify every prospect's value-driver-the primary value that will ultimately drive the decision to move forward. We will show you five steps for handling objections and show you why you should never overlook often hidden value-drivers such as gaining praise or being popular. Learning Objectives Describe the role of hidden Value-Drivers in making a sale, Implement the do's and don'ts of handling objections, Apply five steps to handling concerns Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

How do you make introductory calls fun and not make cold calls? We will show you how to have powerful openers by using a strong opening benefit offer. Discover how you can get voice messages returned by leaving a warmly confusing voice mail message. Befriend the gatekeeper as they will be an invaluable resource of information. Learning Objectives Explain how to turn cold calls into warm calls that generate interest, Describe how to open sales conversations with an opening benefit offer, Demonstrate how to increase voice mail return, Apply strategies for getting past gate keepers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

A prospect's reaction to your opening benefit offer depends on their perception of their immediate situation. Identify the reaction mode of the prospect and how you should respond. When dealing with indifference, how do you choose the strategy that you feel is most appropriate for the type of resistance you receive? Learning Objectives Summarize the importance of preplanning for objections before selling, Describe the three conditions that determine a prospect's reaction to your offer, Explain a strategic opening benefit offer for a referred prospect, Describe the Four Reaction Modes--ways prospects will respond to your offering Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Closing ratios are the number of activities performed, compared to results achieved. Closing ratios can be expressed in many of your sales activities such as people called, to appointments booked. We will guide you how to track sales activities and how this will inform you where you are or are not getting results from. To increase closing your ratios, examine each step in the sales process. Learning Objectives Define closing ratios, Explain the importance of knowing your closing ratios to control sales results, Explain how to improve your closing ratios, Diagnose weak links in your sales process Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

This course will ensure that you maximize your daily activities more effectively and take back control of your time. Understand the importance of setting a goal and why it is important to be proactive rather than reactive. Why is a mission statement important and what are the three elements of an effective mission statement? Prioritize your tasks more effectively according to the urgency and importance of the task at hand. Learning Objectives Schedule goals and activities, Find hidden sales time, Utilize the Sales Funnel for managing time, Apply the 80-20 Rule to allocate time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Make a powerful entry into the e-commerce sector with the teaching of the E-commerce Executive course. Learn about products, Brands, Content Planning, and Marketing.

This course will ensure that you maximize your daily activities more effectively and take back control of your time. Understand the importance of setting a goal and why it is important to be proactive rather than reactive. Why is a mission statement important and what are the three elements of an effective mission statement? Prioritize your tasks more effectively according to the urgency and importance of the task at hand. Learning Objectives Explain the difference between effectiveness and efficiency, Apply the three stages of managing time, Write result-driven mission statements, Set SMART goals, Prioritize tasks, urgency, and importance Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The business world is a thriving ecosystem in the UK. Did you know that according to the Federation of Small Businesses, there are over 5.5 million businesses in the UK, employing over 60% of the workforce? Have you ever wondered how these businesses function or how they make crucial decisions? This Business Studies course will equip you with the knowledge and skills to navigate the exciting world of commerce. This Business Studies course delves into the core functionalities of a successful business. You'll explore operations management, project management, and business process improvement methods. Learn how businesses plan and forecast operations to meet demand, and how they measure and improve performance. Gain insights into financial management, including cash flow, credit control, and risk mitigation strategies. The course also covers the crucial aspects of the business environment, human resource management, and exceptional customer service practices. Courses included in this Package: Course 01: Diploma in Business Studies at QLS Level 5 Course 02: Business Management Course 03: Business Law Learning Outcomes of Business Studies Apply operations management principles for efficient production. Develop project plans and manage resources for successful completion. Analyze business processes and identify areas for improvement. Implement strategies for financial management and risk mitigation. Manage human resources effectively to create a motivated workforce. Design and deliver exceptional customer service experiences. Enrolling in this Business Studies course is an investment in your future. With the valuable knowledge and skills you'll gain, you'll be well-positioned to thrive in a dynamic business environment. Take the first step towards a rewarding career in business-enrol today! Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Business Studies Get a free student ID card with Business Studies Training program (£10 postal charge will be applicable for international delivery) The Business Studies is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Business Studies course materials The Business Studies comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Diploma in Business Studies at QLS Level 5 Module 01: Introduction Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Project Management Module 05- Business Process Management Module 06: Planning & Forecasting Operations Module 07: Performance Management Module 08: Management of Cash and Credit Module 09: Managing Risk and Recovery Module 10: Business Environment Module 11: Human Resource Management Module 12: Customer Service Course 02: Business Management Module 01: Introduction To Business Management Module 02: Operations Management Module 03: Introduction To Business Analysis Module 04: Strategic Analysis And Product Scope Module 05: Project Management Module 06: Business Development And Succession Planning Module 07- Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management Of Cash And Credit Module 11: Managing Risk And Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation And Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management Course 03: Business Law Module 1: Understanding Business Law Module 2: European Community Law Module 3: The Court System Module 4: Civil And Alternative Dispute Resolution Module 5: Contract & Business Law Module 6: Employment Law Module 7: Agency Law Module 8: Consumer Law And Protection Module 9: Law Of Tort Module 10: Business Organisations Module 11: Company Law Module 12: Business Property Module 13: Competition Law How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: £12.99 CPD Hard Copy Certificate: £29.99 QLS Endorsed Hard Copy Certificate: £119 CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Business Studies course. This course is open to everybody. Entrepreneurs Business Owners Career Changers Students Professionals Managers Requirements You will not need any prior background or expertise to enrol in this Business Studies Skills. Career path This Business Studies course will allow you to kickstart or take your career in the related sector to the next stage. Business Analyst Project Manager Human Resources Marketing Manager Finance Officer Business Owner Certificates CPD Accredited Certificate Digital certificate - £12.99 CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Business Studies at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

Embark on a transformative journey into the world of precision and clarity with our Medical Writing (Medical Transcription, Medical Law & Medical Terminology) course! This Amazing bundle on Medical Transcription, Medical Law & Medical Terminology covers Diverse medical disciplines, with a strong emphasis on Medical Writing. Participants explore essential aspects of healthcare, including Medical Writing, Medical Transcription, Medical Law, and Medical Terminology. The program also delves into all crucial components of effective Medical Writing. Additionally, learners acquire vital soft skills such as effective communication and stress management, which are integral to successful Medical Writing careers. With a dedicated focus on Medical Writing, this bundle equips individuals with the knowledge and skills required to excel in this specialized field. Graduates emerge well-prepared for roles that involve precise and clear Medical Writing. This bundle offers a robust foundation rooted in the principles of Medical Writing which is required in any type of transcription or healthcare-related profession. Course 01: Medical Writing Course 02: Medical Transcription Course 03: Medical Law Course 04: Medical Receptionist: Responsibilities and Skills Course 05: Introduction to Medical Terminology Course 06: Clinical Coding Course 07: GDPR in Healthcare Course 08: Document Control Course 09: Clinical Coding: ICD-10-CM Course 10: Clinical Coding Inpatient Training: DRG-ICD Course 11: Clinical Coding Inpatient Training: DRG-PCS Course 12: Compliance Risk and Management Course 13: Phone-Based Customer Service Course 14: Effective Communication Skills Diploma Course 15: Touch Typing Essentials Course 16: Level 2 Microsoft Office Essentials Course 17: Personal Hygiene Course 18: Stress Management Training Learning Outcome of this Bundle course: Perfect Medical Writing for precise healthcare documentation. Hone soft skills crucial for healthcare roles in Medical Writing Expertise in GDPR compliance, ensuring secure Medical Writing Ready for roles in transcription, reception, and diverse Medical Writing professions Holistic understanding for well-rounded contributions in Medical Writing Why Choose Our Bundle? FREE Medical Writing certificate accredited Get a free student ID card with Medical Writing Training Get instant access to this Medical Writing course Learn Medical Writing from anywhere in the world The Medical Writing is an entirely online course Lifetime access to the Medical Writing course materials The Medical Writing comes with 24/7 tutor support This bundle focuses on "Medical Writing," emphasizing precise and accurate healthcare documentation. Participants explore medical disciplines, including "Medical Transcription," "Medical Law," "Medical Terminology" and "Clinical Coding." The curriculum covers healthcare terminology and GDPR compliance while nurturing soft skills like effective communication. Graduates are well-prepared for diverse healthcare roles, benefiting from this bundle's comprehensive approach to "Medical Writing." By delving into the intricacies of Medical Transcription, Medical Law and Medical Terminology learners gain a deep understanding of healthcare documentation and communication. Whether aspiring to careers in medical transcription, receptionist duties, compliance management, or other healthcare professions, this bundle provides a solid foundation rooted in "Medical Writing" principles. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Medical Writing (Medical Transcription, Medical Law & Medical Terminology) Aspiring Medical Writers Healthcare Professionals Medical Transcriptionists Healthcare Administrators Compliance Officers Healthcare Enthusiasts Requirements Medical Writing (Medical Transcription, Medical Law & Medical Terminology) No formal qualification is required to enrol in this Medical Writing (Medical Transcription, Medical Law & Medical Terminology) course. Career path Possible career paths after this Medical Writing (Medical Transcription, Medical Law & Medical Terminology) bundle: Medical Writer Medical Transcriptionist Healthcare Compliance Officer Legal Consultant in Healthcare Customer Service Representative Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included