2347 Customer Service courses in Cardiff delivered On Demand

Initiative is the ability to take action without specific directives from others and is critical to organizations to stay competitive. Discover how you can achieve balanced flexibility while understanding how to see worthwhile opportunities. We will show you how to act responsibly without being told what to do. Learning Objectives Explain the importance of taking responsible initiative, Exhibit personal attributes for responsible initiative, Apply ways to go above and beyond Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will guide you to be calm and ready for the bid day. Avoid the ten biggest presentation mistakes and understand the importance of a call to action. Use our tools to manage your anxiety and fear to be confident and natural. Remember to enjoy yourself and focus on what really matters, helping others. Learning Objectives Explain how to avoid the 10 biggest presentation mistakes, Apply nine prescriptions for managing anxiety Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will share a tip how to focus on the message-not yourself, visualizing a successful outcome and build your confidence with perfect practice. How do you organize your presentation and quality control the material? We will guide you to be ready for the best presentation ever. Learning Objectives Apply steps for practicing your craft, Make minor adjustments that can make major differences, Coach your mindset for an effective presentation Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The biggest reason for lack of team motivation are psychological (work satisfaction) and performance obstacles. Take steps to remove or reduce those obstacles within your control or influence. Understand how you can be responsible for creating the workplace in which you want to be-an individual's motivated attitude is contagious. Learning Objectives Apply six steps for removing work satisfaction obstacles, Implement nine ways to keep team members motivated Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

All conflicts have one bottom-line trigger-differences in values of what's important. Beliefs define values by an idea, principle, or opinion that we judge to be true. Understand how to resolve conflict around issues and situations, not people. Discover the three-stage process to resolve team conflict. Learning Objectives Identify the underlying cause of all interpersonal conflict, Apply options for handling conflict, Implement a three-stage process for resolving conflict Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Embark on a thrilling journey into the world of travel and tourism with our comprehensive Travel Agent course. Whether you're passionate about exploring new destinations, helping others plan their dream vacations, or pursuing a career in the vibrant travel industry, this course is your gateway to success. From understanding tourism products and services to mastering customer service, marketing, and sustainable tourism practices, you'll gain the knowledge and skills required to excel in the travel industry. Let your passion for travel take flight as you explore the diverse modules designed to prepare you for a rewarding and dynamic career as a travel agent. Learning Outcomes Grasp the fundamentals of travel and tourism. Familiarize yourself with the wide range of tourism products and services. Acquire the skills for effective tour operation and travel retailing. Develop expertise in marketing strategies tailored to the travel industry. Enhance your communication skills and provide exceptional customer service. Why choose this Travel Agent course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Travel Agent course for? Aspiring travel agents and tour operators. Travel enthusiasts looking to turn their passion into a career. Students interested in the travel and tourism industry. Professionals seeking to switch to a fulfilling and dynamic field. Individuals intrigued by sustainable tourism practices. Career path Travel Agent: £18,000 - £40,000 Tour Operator: £20,000 - £45,000 Travel Consultant: £18,000 - £35,000 Tourism Marketing Specialist: £22,000 - £50,000 Travel Agency Manager: £25,000 - £60,000 Tourism Development Officer: £25,000 - £55,000 Prerequisites This Travel Agent does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Travel Agent was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:13:00 Module 2: Tourism Products and Services Tourism Products and Services 00:13:00 Module 3: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:14:00 Module 4: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:10:00 Module 5: Developing Communication Skills Developing Communication Skills 00:12:00 Module 6: Customer Service and Satisfaction Customer Service and Satisfaction 00:08:00 Module 7: Customer Relationship Management(CRM) Customer Relationship Management(CRM) 00:14:00 Module 8: Human Resource Management in Travel Industry Human Resource Management in Travel Industry 00:13:00 Module 9: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:20:00 Module 10: Transport Management Procedure Transport Management Procedure 00:14:00 Module 11: Sustainable Tourism Sustainable Tourism 00:10:00 Module 12: Public Awareness Campaigns Public Awareness Campaigns 00:11:00

When someone says they're not interested, determine if it's an informed or uninformed response. Educate prospects on what they need to know before ruling you out. Discover questions to ask a prospect or indifferent buyer with an objection. Determine if a price related concern is a condition or an objection and how to handle each. Learning Objectives Explain how to regain control of the conversation, Summarize multiple responses to seven common objections Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The most important qualifier is to help prospects recognize a buying need. Utilize the three objectives for developing interest and uncover dissatisfaction by asking questions. We will help you to ask the right questions Develop dissatisfaction by asking questions that explore the impact of problems on a prospect's current situation. Learning Objectives Describe objectives for developing buyer interest, Explain how to uncover dissatisfaction, Set criteria for call objectives, Control the focus of dissatisfaction Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Learn enough facts about a buyer's current status to advance the conversation purposefully. Discover how to ask relevant questions about necessary information designed to keep the prospect talking for the sake of conversation. Understand how to mix open and close ended questions but ask close-ended questions which are likely to be answered with a 'yes'. Learning Objectives Apply guidelines for asking Status Questions, Demonstrate how to ask three types of status questions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

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