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Principles, Values and Regulation in the Health an Social Care
Principles, Values and Regulation in the Health an Social Care
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Principles, Values and Regulation in the Health an Social Care

By Course Cloud

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 1 hour 30 minutes

  • Intermediate level

Description

Course Overview 

Why is health and social care so vital today? In the UK alone, nearly a million adults rely on long-term care. Local authorities invest over £16 billion yearly to meet this demand. As people live longer, they face more complex health challenges. 

This means the need for skilled care grows. Our course, "Principles, Values, and Regulation in Health and Social Care," dives into the heart of it. It focuses on providing exceptional service in this essential sector. 

You'll explore everything from the fundamentals of customer service delivery. You'll also discover how to leverage social media to gain a business advantage.

Learn to manage relationships and satisfy customers. Also, navigate the evolving family structures that increase demand for professional care services. Join us to make a real difference in a field that touches lives every day.


Learning Outcomes

  • Understand customer service concepts in health and social care.

  • Organise service delivery to meet diverse client needs.

  • Learn CRM strategies for the industry.

  • Develop skills in resolving customer issues.

  • Explore social media for client engagement.

Course Description

Let's learn about health and social care. With our detailed course on Principles, Values, and Regulations in health and social care, you will get the basics down in no time!

Understanding the rules and principles is crucial in any career. As the demand for skilled workers increases, it is best to enter a profession with all the necessary knowledge. 

This course provides valuable insights for both new and experienced. For those entering the field of health and social care, it's a must! 

There are seven engaging modules on various topics. You'll explore customer service delivery and relationship management. You'll also learn effective problem-solving techniques. 

Each module equips you with skills, from understanding client needs to using social media for communication. It helps you navigate health and social care confidently. Within a week, you'll understand the key principles and values behind health and social care delivery. 

Ready to begin? Commence on this life-changing journey to discover your abilities. Start Principles, Values, and Regulations in health and social care today!

Who is this course for?

  • Aspiring healthcare professionals seeking to enhance their understanding of customer service within the industry.

  • Current healthcare workers aiming to improve their skills in managing customer relationships and satisfaction.

  • Individuals interested in pursuing careers in healthcare administration or management roles focused on client services.


Career Path

  1. Customer Service Representative: $32,890 - $49,790 per year

  1. Patient Experience Coordinator: $45,000 - $70,000 per year

  1. Healthcare Administrator: $65,000 - $100,000 per year

  1. Client Services Manager: $70,000 - $120,000 per year

Frequently Asked Questions

  • Can health and social care lead to nursing?

    Yes, health and social care can lead to nursing, providing foundational skills for patient care and communication.

  • Is health and social care only for elderly people?

    No, health and social care caters to individuals of all ages with various needs.

  • Is customer service delivery important in the health and social care sector?

    Yes, customer service delivery is crucial for ensuring patient satisfaction and providing quality care.

  • Can I pursue a career in health and social care without a degree?

    Yes, many entry-level positions in health and social care require vocational qualifications or on-the-job training.

  • Is this course suitable for beginners?

    Absolutely. This course is designed for both beginners and those looking to enhance their skills.

  • Will I receive a certificate after completing the course?

    Yes, you can order an accredited certificate upon completion.

  • Are there any pre-requisites before starting this course?

    This is a foundation course, so no prior knowledge is needed! You can start today and get going right away! 

Course Content

  1. Module 1 Concepts and Practices in Customer Service Delivery
  2. Module 2 Organise Customer Service Delivery
  3. Module 3 Structure of Customer Service
  4. Module 4 Customer Relationship Management (CRM)
  5. Module 5 Customer Satisfaction & Relationship with Brand
  6. Module 6 Monitoring and Resolution of Customers’ Complaints & Problems
  7. Module 7 Social Media Tools and Channels for a Business

About The Provider

Course Cloud

Course Cloud is an online learning platform that provides one of the best e-learning experience. With a large variety of training courses to choose from, you are bound to find...

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