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7 CRM (Customer Relationship Management) courses in London delivered Live Online

SAP CRM Training Online

By Osborne Training

SAP CRM Training Online SAP CRM (Customer Relationship Management) module empowers you to manage all of your customer-related data and contacts. In SAP CRM training course you will learn how to leverage functionality for the full spectrum of CRM processes including sales, service, marketing, and operations. Powered with an understanding and knowledge of the comprehensive functionality in SAP CRM, you can easily manage the entire customer life cycle efficiently and intelligently. SAP CRM is one of the significant part of SAP Business Suite to manage customer relationship. It supports all customer-focused business areas such as marketing, sales and service. A component of SAP CRM, CRM Analytics, enables organizations to gather all relevant information about various key factors such as a customer and analyse the knowledge base to incorporate insights into operational processes and helps in strategic decision-making. SAP CRM Basic Functions and Master Data SAP CRM Sales, Marketing, Services and Middleware SAP CRM WORKSHOP/Project orientation Training

SAP CRM Training Online
Delivered OnlineFlexible Dates
Price on Enquiry

Certified Business Relationship Manager (CBRM): Virtual In-House Training

By IIL Europe Ltd

Certified Business Relationship Manager (CBRM®): Virtual In-House Training The CBRM® Practitioner Qualification is intended for the intermediate-to-advanced Business Relationship Manager, as it focuses on advancing to the role of Strategic Business Relationship Manager. As such, the primary focus is on strategic business relationship management, leveraged to optimize business value to the enterprise. The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding and competence to perform the role of Strategic Business Relationship Manager. To pursue the CBRM® certification, a candidate must be a certified Business Relationship Management Professional (BRMP®). What You Will Learn The successful candidate will demonstrate deep understanding and ability to perform the Strategic BRM role. Specifically, the candidate will: Effectively communicate the purpose and objectives of the Strategic BRM role and how to optimally position that role for maximum effectiveness within the enterprise Understand how to use their personal power and influence to build business relationships and foster a culture that excels at business value results Apply the Strategic Relationship Management processes and techniques to build and sustain trust relationships spanning Business Partner and Provider networks Be able to assess Business Demand Maturity and Business Relationship Maturity and how these might evolve over time Be able to assess Provider Capability Maturity and BRM Competencies and identify key areas needing improvement Be able to apply cross-organization communication techniques to clearly articulate real Provider / business value delivered to the organization Be able to influence executive leaders in their use of Provider Capabilities and Assets based upon potential business value and convergence with business strategy Promote and catalyze business innovation in the Provider's sphere of influence Be able to use the Business Value Management process, techniques, and metrics to define, realize, and optimize the value of Provider capabilities and assets Apply Business Partner Experience Management so as to foster a positive Business Partner perception of Provider capabilities as an essential element of building and sustaining trust relationships Shape strategic agendas for optimum business value, with due consideration of external compliance requirements and potential risks to the business Understand the implications of Lean / Agile methods for the BRM role and capability Influence the development and deployment of available Provider capabilities based upon business need and potential to enable or create business value. Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes Contribute to Business Transition Management in order to foster organizational understanding, support, adoption, and business value results of investments in new business capabilities Course Introduction Explain the House of BRM, recalling the BRM Core Disciplines, competencies required for the BRM role, and necessary conditions for protecting the integrity of the role Recall the key BRM concepts, processes, and techniques Understand the Business Relationship Maturity Model and the Five Relationship Maturity Levels Understanding Business Relationship Maturity and Value The Strategic BRM Role and Capability BRM Impact on Business Value Introduction to the ACME Leisurewear Case Scenario that is used through the course Assessing BRM Context Clarifying Issues Conducting a Business Demand Maturity Assessment Conducting a Business Relationship Maturity Assessment Conducting a Provider Capability Maturity Assessment Shaping the Business Partner's experience with the Provider The BRM role in Service Management Developing Strategic Relationships How to assess Strategic Relationships and plan for their improvement How to achieve business impact through influence and persuasion How to plan and execute BRM formal communications Organizational considerations for BRM deployment How to determine appropriate BRM performance measurement Optimizing Business Value Formulating and Clarifying Business Strategy Catalyzing Business Innovation Business Capability Management Value Management Planning Portfolio Management Business Transition Planning Business Value Optimization Summary and CBRM Exam Preparation Course Summary CBRM Syllabus Review Format and structure of the CBRM® Practitioner Exam Exam hints and tips Sample Exam

Certified Business Relationship Manager (CBRM): Virtual In-House Training
Delivered OnlineFlexible Dates
£2,950

Certified Business Relationship Manager (CBRM)

By IIL Europe Ltd

Certified Business Relationship Manager (CBRM®): In-House Training The CBRM® Practitioner Qualification is intended for the intermediate-to-advanced Business Relationship Manager, as it focuses on advancing to the role of Strategic Business Relationship Manager. As such, the primary focus is on strategic business relationship management, leveraged to optimize business value to the enterprise. The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding and competence to perform the role of Strategic Business Relationship Manager. To pursue the CBRM® certification, a candidate must be a certified Business Relationship Management Professional (BRMP®).

Certified Business Relationship Manager (CBRM)
Delivered in London or UK Wide or OnlineFlexible Dates
£3,195

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Microsoft Dynamics CRM 4.0 User Training

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for This course is intended for individuals or anyone that plans to implement, use, maintain, or support Microsoft CRM in their organization. Overview After completing this course, students will be able to: Microsoft CRM User Interface and application terminology, Basic and advanced navigation and record maintenance, Microsoft CRM Client for Outlook functionality and synchronization, Planning and budgeting tasks related to marketing campaigns, Create and manage customer lists This three-day instructor-led course provides students with the knowledge and skills to improve their business processes by using the key features of sales management, marketing automation, service management, and service scheduling. This three-day instructor-led course provides students with the knowledge and skills to improve their business processes by using the key features of sales management, marketing automation, service management, and service scheduling. Additional course details: Nexus Humans Microsoft Dynamics CRM 4.0 User Training training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Dynamics CRM 4.0 User Training course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Microsoft Dynamics CRM 4.0 User Training
Delivered OnlineFlexible Dates
Price on Enquiry

Achieving Customer Service Excellence - PROUD Principle® (Online)

By PMR Training and Development Ltd

The PROUD Principle® 1 Day online workshop. An innovative and powerful Customer Service model, providing customer service excellence.

 Achieving Customer Service Excellence - PROUD Principle® (Online)
Delivered OnlineFlexible Dates
£105

Educators matching "CRM (Customer Relationship Management)"

Show all 24
Human Dynamics Group

human dynamics group

Acton

Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, unlock individual potential and make change happen. How We Help Clients? At most organizations, a big gap still yawns between aspiration and practice. We partner with our clients to tackle their most crucial challenges and capture their greatest opportunities in the changing world of work. Developing Key Skills for Leaders At Human Dynamic, we focus first on how to develop coaching and learning practice as an individual managerial capacity, and then on how to make it an organizational one. Human Dynamic’s professional team includes a well-rounded mix of people management consultants, HR professionals, psychologists, counselors, lawyers, accountants, work life coaches and wellness consultants. Our 13 direct offices spread over Hong Kong, Korea, China Mainland, Taiwan, Philippines, Vietnam, Thailand, Malaysia, Singapore, and India, are staffed and run by locals who are familiar with the cultural needs yet sensitive to the global work environment. Our team is further augmented by an extensive professional affiliate network in more than 30 countries in Australia, Middle East, Africa, Europe, North America, and Latin America, which works closely with us to cater to the unique local community and diverse individual needs in each location. Human Dynamic now covers at least half a million lives globally. With a team of highly-trained and experienced consultants, augmented by our network of affiliate partners around the world, we promise the highest level of service and care for our customers.

Mangates

mangates

5.0(1)

London

WHO WE ARE? “Mangates” is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition. All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course. WHAT WE DO? We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management. We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

Des Oā€™Connor

des oā€™connor

5.0(6)

London

I create women business experts worldwide, inspire them to lead, and empower them to speak on stage. I’m honoured to be an award-winning entrepreneur and industry-leading business coach, having received recognition such as: 2013 Relationship Coach of the Year – Association for Professional Coaches, Trainers, and Consultants (APCTC) Bestselling Author – contributing author to “Coach Wisdom” Founder of Social Media Marketing Events Founder of Women In Business Events International Speaker; has spoken at business and professional conferences throughout the UK, Dubai and in the U.S. and other international markets But the most important recognition to me is the fulfillment and meaning that comes from making a positive difference in my clients lives, and building a stronger community for all of us as entrepreneurs and business leaders. More about me… I have extensive experience as a coach, consultant, social media marketing expert, and entrepreneur. I am passionate about personal and professional development and helping people get more out of life; I believe in the power of education and personal development to inspire people to make transformations in their lives. I’ve seen it happen for so many people, again and again! After several years of successful experience as a professional speaker, I realised that there was a problem in our industry. Too many speaker line-up sat industry events and conferences were all men. There were not very many women being featured to speak on stage. I knew that this was a massive problem. After all, I have worked with so many talented, amazing women who are entrepreneurs and experts and business leaders; why were there not more opportunities for women to speak on stage and be recognised as in-demand business experts? That’s why I decided to start my Des O’Connor Women In Business (WIB) events. I launched my first Women In Business event in London in September 2017, with the goal of inspiring women to become business experts, build brands, deliver value to their clients, and sell their expertise to a global audience. In the years since, I have put more than 150 people on stage at my events (many of them women, many first-time speakers) and I have helped create a more expansive community for women in business (and men too). I also provide business consulting for business experts, entrepreneurs, professional speakers, coaches, and companies that need help with social media marketing, digital marketing, webinar marketing, website development, online lead generation, and more. My clients include: Business Experts: Are you looking start a business for the first time, or build the brand of your existing business? Do you have expertise in a particular field that you’d like to learn how to make into a viable business model? I can work with you to launch your business and help you make money with your unique expertise. Professional Speakers: I empower business experts to speak on stage at my packed-out live events! Whether you are a first-time speaker, or if you already are speaking on stage as part of your business marketing or business model, I can help you get better quality speaking opportunities – including international speaking opportunities. Coaches and Corporate Trainers: I have extensive experience as a coach and professional/personal development expert. I work with some of the best coaches in the industry to help them get better clients, expand their audiences, build their brand, and get paid while they sleep with digital information products (CDs, MP3s, MP4 videos, webinars, etc.) that they can sell worldwide from their website. Authors: Do you want to write a book as part of your business and brand? I can help connect you with publishing resources, book marketing, social media marketing to boost the audience for your book, and I also produce packed-out live Book Launch events for authors. I don’t just put people on stage, I provide comprehensive marketing and brand strategy consulting to help my clients maximise their success on every level. Digital Marketing and Sales Funnels: I help my clients turn their websites into sales machines. There are lots of web designers in the world and you can often get websites designed very cheaply, but unfortunately most web designers do not understand how to systemise your clients’ journeys. I help you create a focused website marketing strategy with built-in sales funnels and CRM (customer relationship management) tools, so that you can generate a conversation with your prospective clients, lead them to sign up for further communications and a deeper relationship, and even better, to inspire your clients to order your products and services. High Quality Lead Generation and Networking: I advise and help my clients (with a variety of packages of services) on how to form their message, improve clarity of their brand and value proposition, and promote them to my extensive network of contacts to drive leads to them and take these new business leads on a journey to build relationships and increase rapport so that you can easily convert them into paying clients. Des O’Connor Shoes: I am passionate about personal and professional development. My entire career has focused on helping people to learn, get inspired, get motivated, and get better at various aspects of their professional and personal lives. So that’s why I’m excited to launch my new line of shoes, Des O’Connor Shoes. These are the world’s first shoes that empower women to improve all aspects of their personal and professional lives.