12850 Communication courses

Unlock your leadership potential with our Leadership & People Management course! Develop key skills, inspire teams, drive success. Enroll now!

Become a successful telesales executive with our comprehensive course. Learn proven sales techniques, strategies, and etiquette. Boost your earning potential and build a rewarding career in sales.

Description:  Professional development is important for professionals to learn to gain credentials such as academic degrees, training, and workshops that will improve their skill set. To encourage professionals to learn more, they need to be motivated which this course is offering. This course will help any professionals who are struggling in attaining motivation and professional development. You will learn about the concept of success and how you could use this to become successful. It will help boost your confidence to learn the skills to become successful in the profession you chose. Who is the course for? Professionals who want to know how to become successful. People who have an interest in learning about professional skills for success. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Motivation and Professional Development Course is a useful qualification to possess, and would be beneficial to professionals especially for the following careers: Businessmen Content Creator Manager Marketing Specialist Strategist. What is Motivation? Introduction 01:00:00 Kinds of Motivation 00:30:00 An Overview of Motivation Theories 00:30:00 Comprehensive Effective Strategies 01:00:00 Conclusion 00:15:00 Skills for Professional Development Module One - Getting Started 01:00:00 Module Two - What are Soft Skills 00:30:00 Module Three - Communication 01:00:00 Module Four - Teamwork 00:30:00 Module Five - Problem Solving 01:00:00 Module Six - Time Management 01:00:00 Module Seven - Attitude and Work Ethic 01:00:00 Module Eight - Adaptability/Flexibility 01:00:00 Module Nine - Self-Confidence (Owning It) 02:00:00 Module Ten - Ability to Learn from 02:00:00 Module Eleven - Networking 01:00:00 Module Twelve - Wrapping Up 01:00:00 Professional Skills for Success- Activities 00:00:00 Mock Exam Final Exam Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview This comprehensive course on Phone-Based Customer Service will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Phone-Based Customer Service comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enroll in this course today to fast track your career ladder. Key Features of the Course: FREE Phone-Based Customer Service CPD-accredited certificate Get a free student ID card with Phone-Based Customer Service (£10 applicable for international delivery) Lifetime access to the Phone-Based Customer Service course materials The Phone-Based Customer Service comes with 24/7 tutor support Get instant access to this Phone-Based Customer Service course Learn Phone-Based Customer Service from anywhere in the world The Phone-Based Customer Service is affordable and simple to understand The Phone-Based Customer Service is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Phone-Based Customer Service. It is available to all students, of all academic backgrounds. Requirements Our Phone-Based Customer Service is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Phone-Based Customer Service course, it can be studied in your own time at your own pace. Career Path Having these various qualifications of Phone-Based Customer Service will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 15 lectures • 06:13:00 hours total •Module 1: Introduction to Customer Service •Module 2: What's Different about Good Customer Service •Module 3: Customer Relationship Management •Module 4: Customer Service Communication Strategies •Module 5: Aspects of Phone Etiquette •Module 6: Building Rapport Over the Phone •Module 7: Inbound and Outbound Calls •Module 8: Active Listening and Managing Tough Callers •Module 9: Managing Interoffice Calls and Voicemail •Module 10: Problem Solving over the Phone •Module 11: Intra Organization Dealings •Module 12: Measuring Customer Service •Mock Exam - Phone-Based Customer Service •Final Exam - Phone-Based Customer Service •Order Your Certificate

Overview Learn new essential professional skills with the Cleaning Supervisorcourse.This Cleaning Supervisorcourse includes easy to understand, in-depth modules providing learners with thorough, proficient knowledge. It will help you learn how to work safely and accurately with cleaning chemicals, taking you through essential procedures and cleaning guidelines, which will benefit you personally and professionally. Upon completing the course, you can set up your own cleaning business and fast track your career. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Cleaning Supervisor. It is available to all students, of all academic backgrounds. Requirements Our Cleaning Supervisor is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 20 lectures • 07:05:00 total length •Module 1 The Diversity of Cleaning Jobs: 00:26:00 •Module 2 Cleaning Equipment, Products and Clothing: 00:24:00 •Module 3 House Cleaning: 00:22:00 •Module 4 Food Kitchen and Commercial Kitchen Cleaning: 00:23:00 •Module 5 Bathrooms and Toilets: 00:22:00 •Module 6 Office Cleaning: 00:19:00 •Module 7 Cleaning External Surfaces and Areas: 00:18:00 •Module 8 Dealing with Non-Routine Waste: 00:21:00 •Module 9 Chemical Safety, Keyholding and Alarm Codes for Cleaners: 00:21:00 •Module 10 Starting a Cleaning Business and Planning for it: 00:14:00 •Module 11 Running the Business with Quality Service: 00:22:00 •Module 12 Customer Satisfaction: 00:23:00 •Module 13 Management of Staff: 00:22:00 •Module 14 Marketing, Advertising and Sales: 00:24:00 •Module 15 Expansion Management: 00:17:00 •Module 16 Skills of an Effective Administrator: 00:17:00 •Module 17 Representing Your Boss and Company: 00:36:00 •Module 18 Organisational Skills: 00:27:00 •Module 19 Communication Skills: 00:27:00 •Assignment - Cleaning Supervisor Training Level 6: 00:00:00

This course will provide you with all the fundamental skills that will enable you to become a smart leader who can lead any group successfully.

Course Overview: In 2022, 78% of professionals attended weekly online meetings, emphasising the evolution of business communications. This course, "Online Meeting Management", provides a comprehensive understanding, spanning the meticulous stages of planning and preparation to mastering the nuances of online platforms and etiquette. Here's a closer look at the curriculum: In the first segment, "Planning and Preparation," which spans 15 minutes, you are guided through the initial steps to orchestrate successful online meetings. The succeeding modules, "Online Meeting Platforms Part - 01" and "Online Meeting Platforms Part - 02," lasting 1 hour, 3 minutes, and 45 minutes, will elucidate various platforms' nuances, empowering you to make informed decisions and streamline your meetings. Lastly, the "Meeting Etiquette and Tips" segment, a concise 13-minute session, will polish your online meeting manners, ensuring you project professionalism and respect in the virtual space. Take the next step in advancing your online meeting management skills. Enrol today and unlock a world of virtual expertise! Key Features of the Course: Accredited CPD certificate. 24/7 Learning Assistance. Engaging learning materials. Who is This Course For? This Online Meeting Management course is designed for professionals, team leaders, educators, and anyone looking to elevate their virtual meeting management skills. Learning Outcome Upon completion of this Online Meeting Management course: Gain expertise in planning and preparing for online meetings. Understand the nuances of various online meeting platforms. Recognise the value of and implement proper meeting etiquette. Utilise advanced functionalities in multiple platforms. Enhance the efficacy of your online interactions. Familiarise with the dos and don'ts of virtual communications. Develop strategies to combat common online meeting challenges. Boost your confidence in handling virtual engagements. Why Enrol in This Course: Elevate your virtual meeting skills with this top-reviewed Online Meeting Management course. Updated recently, it encompasses the latest trends and techniques in online communication. With a rising demand for adept virtual meeting managers, stay ahead of the curve by mastering this sought-after skill. Requirements: A stable internet connection, basic knowledge of online tools, and a passion for learning! Career Path: Upon successful completion of Online Meeting Management course, you can pursue careers such as: Virtual Meeting Coordinator: Avg. UK Salary - £28,000. Corporate Trainer (Online Modules): Avg. UK Salary - £35,000. Remote Team Manager: Avg. UK Salary - £40,000. Virtual Event Planner: Avg. UK Salary - £32,000. E-learning Specialist: Avg. UK Salary - £34,000. Virtual Collaboration Consultant: Avg. UK Salary - £42,000. Online Communications Strategist: Avg. UK Salary - £38,000. Certification: All successful students will receive a recognised CPD certificate. Course Curriculum 5 sections • 5 lectures • 02:16:00 total length •Planning and Preparation: 00:15:00 •Online Meeting Platforms Part - 01: 01:03:00 •Online Meeting Platforms Part - 02: 00:45:00 •Meeting Etiquette and Tips: 00:13:00 •Order your Certificate: 00:00:00

This Pharmacy Assistant & Pharmacy Technician course is customised only for you! Do you want to advance your career in the healthcare industry? Or, are you looking for a way to contribute to community health care without performing clinical duties? If you're considering a career in the pharmaceutical industry, then you've come to the right place. This Pharmacy Assistant & Pharmacy Technician course teaches you everything you need to know to become a Pharmacy Technician or Pharmacy Technician Assistant and provide support and stability to your team. By enrolling on our Pharmacy Assistant & Pharmacy Technician course, you will become familiar with the roles and responsibilities of a Pharmacy Assistant or Technician. This comprehensive Pharmacy Assistant & Pharmacy Technician course will teach you the fundamental techniques of a Pharmacy worker and how to successfully counsel and diagnose a patient. You will also gain experience in the practice of prescribing and dispensing medication, as well as stock control and inventory management. Along with this, you will gain knowledge of medical health and safety standards and security protocols associated with legal drugs. Enrol in this Pharmacy Assistant & Pharmacy Technician course now and start your career in the UK's healthcare sector. Learning Outcomes Learning Outcomes After completing Pharmacy Assistant & Pharmacy Technician Bundle course, the learner will be able to: Understand the requirements needed to be a Pharmacy Technician or Assistant. Know how to counsel or communicate with patients and customers. Become aware of your position in the UK Healthcare infrastructure. Gain the ability to prescribe and dispense medication swiftly. Know to control and manage a medical inventory. Gain a solid understanding of the Standard Operating Procedures in a medical environment. Gain the skills to perform a full medical assessment on a patient. Why Choose Pharmacy Assistant & Pharmacy Technician Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. ***Pharmacy Assistant & Pharmacy Technician Bundle Course Course 01: Pharmacy Assistant & Technician Course 02: Level 2 Certificate in Understanding Safeguarding and Prevent Course 03: Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Course 04: Mental Health Support Worker Course 05: Level 5 Mental Health First Aid Certification Course 06: Level 2 Certificate in Understanding Nutrition and Health Course 07: Level 2 Certificate in Understanding the Care and Management of Diabetes Course 08: Social Worker: Social Work Diploma Course 09: Level 2 Diploma for the Early Years Practitioner Course 10: Diabetes Awareness Training ***Other Benefits of this Bundle Course Free 10 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Course Curriculum of *** Pharmacy Technician: Pharmacy Assistant & Pharmacy Technician *** Module 1: An Overview of Pharmacy Assistant and Technician Module 2: Understanding the Pharmacy Assistant Patient Counselling Guide Module 3: Understanding Communication in Pharmacy Settings Module 4: Understanding the Pharmacy Team and Practices Module 5: Understanding Prescription and Dispensing in Pharmacies Module 6: Understanding Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Module 7: Understanding Inventory Control and Management in Pharmacies Module 8: Understanding Standard Operating Procedures (SOPs) Module 9: Understanding Health and Safety Risks Assessment and Pharmaceutical Terminology ----------------------- Assessment Method After completing each module of the Pharmacy Assistant & Pharmacy Technician Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Pharmacy Assistant & Pharmacy Technician course is ideal for those interested in becoming pharmacy technicians or those looking to make a career in the medical field. Requirements There are no specific requirements for this Pharmacy Assistant & Pharmacy Technician course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Pharmacy Assistant & Pharmacy Technician qualification is beneficial for any healthcare profession or career from any industry you are in, such as: Pharmacist's Assistant Pharmacy Technician Hospital Clerk Pharmacist Certificates Certificate of completion Digital certificate - Included

Overview This complete education course will improve your Project Management Training.This wide curriculum gives you the skills and information you need to succeed in this fast-paced industry, and the highly desired CPD accreditation can further improve your resume. With this training, you'll be prepared for a quick rise rather than taking it step by step up the career ladder. Participate now to see how your project management skills increase significantly! Why Choose this Project Management Bundle? FREE Project Management CPD-accredited certificate Get a free student ID card with Project Management training (£10 applicable for international delivery) Lifetime access to the Project Management course materials The Project Management program comes with 24/7 tutor support Get instant access to this Project Management course Learn Project Management training from anywhere in the world The Project Management training is affordable and simple to understand The Project Management training is entirely online How will I get my Project Management certificate? Upon successful completion of the Project Management Training course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is This Project Management course for? There is no experience or previous qualifications required for enrolment on this Project Management Training. It is available to all students, of all academic backgrounds. Requirements Our Project Management Training course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. Career Path Having this Project Management qualification will enhance your CV and open you up to multiple sectors, such as : Project Manager: £45k - £90k per year Project Coordinator: £35k - £70k per year Program Manager: £50k - £95k per year Project Analyst: £30k - £65k per year Project Management Consultant: £55k - £100k+ per year Note: Salaries vary based on experience, location, and industry. Course Curriculum 12 sections • 86 lectures • 03:24:00 total length •1.1 Introduction to Project Management: 00:04:00 •1.2 6 Pathways of Project Management: 00:03:00 •1.3 Course Structure: Simplified Framework: 00:01:00 •1.4 System Thinking: 00:01:00 •1.5 Project Timeline: 00:01:00 •1.6 Pyramid Project: 00:03:00 •2.1 Project: 00:02:00 •2.2 Project Management mbmbmbm: 00:01:00 •2.3 The Matrix Environment: 00:04:00 •2.4 Enterprise Environmental Factors and Organisational Process Assets: 00:01:00 •2.5 Project Constraints: 00:01:00 •2.6 Process Groups: 00:03:00 •2.7 Integration Management: 00:02:00 •2.8 Stakeholder Management: 00:01:00 •2.9 Scope Management: 00:01:00 •2.10 Schedule Management: 00:01:00 •2.11 Cost, HR, Quality and Risk Management: 00:02:00 •2.12 Communication and Procurement Management: 00:01:00 •2.13 Knowledge Areas and Process Groups: 00:01:00 •3.1 Develop Project Charter: 00:05:00 •3.2 Project Charter Template: 00:06:00 •3.3 Timeline View of Project Documents: 00:01:00 •4.1 Identify Stakeholders: 00:04:00 •4.2 Stakeholder Register Template: 00:01:00 •4.3 Timeline View of Project Documents: 00:04:00 •5.1 Project Scope: 00:04:00 •5.2 Collect Requirements: 00:02:00 •5.3 Define Project Scope: 00:01:00 •5.4 Create WBS: Work Breakdown Structure: 00:03:00 •5.5 Project Scope Baseline: 00:06:00 •5.6 Timeline View of Project Documents: 00:01:00 •5.7 Microsoft Project: 00:02:00 •5.8 MS Project - User Interface Explained: 00:02:00 •5.9 MS Project - Entering Scope Items: 00:06:00 •6.1 Define Activities: 00:04:00 •6.2 Sequence Activities: 00:02:00 •6.3 Estimating Activity Durations: 00:02:00 •6.4 Develop Schedule Process: 00:01:00 •6.5 Critical Path Method: 00:03:00 •6.6 Compressing Schedule : Crashing and Fast-tracking: 00:03:00 •6.7 Timeline View of Project Documents: 00:01:00 •6.8 Microsoft Project - Entering Activities and Duration: 00:03:00 •6.9 Microsoft Project - Sequencing Activities & Creating Gantt Chart: 00:07:00 •6.10 Microsoft Project - The Project Schedule: 00:06:00 •7.1 Estimated Costs: 00:03:00 •7.2 Determined Budget: 00:01:00 •7.3 Timeline View of Project Documents: 00:01:00 •7.4 Estimate Activity Resources: 00:02:00 •7.5 Timeline View of Project Documents: 00:01:00 •7.6 Plan Quality: 00:04:00 •7.7 Timeline View of Project Documents: 00:01:00 •7.8 Introduction to Risks: 00:03:00 •7.9 Identify Risks: 00:02:00 •7.10 Perform Qualitative Risk Analysis: 00:04:00 •7.11 Perform Quantitative Risk Analysis: 00:01:00 •7.12 Plan Risk Responses: 00:02:00 •7.13 Timeline View of Project Documents: 00:01:00 •8.1 Plan Communication: 00:02:00 •8.2 Timeline View of Project Documents: 00:01:00 •8.3 Plan Procurement: 00:02:00 •8.4 Timeline View of Project Documents: 00:01:00 •9.1 HOW are things done on the project: 00:06:00 •9.2 Develop Project Management Plan: 00:01:00 •9.3 Individual Management Plans: 00:04:00 •9.4 Timeline View of Project Documents: 00:01:00 •9.5 Timeline View of Project Documents-2: 00:01:00 •9.6 Direct and Manage Project Work: 00:04:00 •9.7 Timeline View of Project Documents: 00:01:00 •9.8 Manage Project Knowledge: 00:02:00 •9.9 Timeline View of Project Documents: 00:01:00 •9.10 Monitor and Control Project Work: 00:02:00 •9.11 Timeline View of Project Documents: 00:01:00 •9.12 Perform Integrated Change Control: 00:04:00 •9.13 Steps to perform Change Control: 00:05:00 •9.14 Timeline View of Project Documents: 00:01:00 •9.15 Budget at Completion: BAC: 00:05:00 •9.16 Planned Value: PV: 00:02:00 •9.17 Earned Value: EV: 00:02:00 •9.18 Schedule Variance (SV) & Schedule Performance Index (SPI): 00:02:00 •9.19 Actual Cost(AC), Cost Variance and Cost Performance Index: 00:03:00 •9.20 Budget Forecasting - Estimate at & to completion: 00:06:00 •9.21 Close Project or Phase: 00:03:00 •9.22 Timeline View of Project Documents: 00:01:00 •Resources - Project Management Training: 00:00:00 •Assignment - Project Management Training: 3 days •Order Your Certificate: 00:00:00

Handling and Dealing with Difficult People Exhausted by demanding clients, passive-aggressive colleagues, or even frustrating family members? You're not alone. Difficult people are everywhere, and their negativity can drain your energy, hinder your productivity, and leave you feeling helpless. Introducing our comprehensive course, 'Handling and Dealing with Difficult People,' designed to empower corporate employees, teachers, customer care officers, and anyone seeking to enhance their interpersonal skills. At the beginning of the Handling and Dealing with Difficult People course, you will gain a deep understanding of the fundamentals of dealing with difficult people. Plus, this course will help you master the art of self-control and discover the power of letting go of preconceived notions, allowing for more constructive interactions. Besides, this Handling and Dealing with Difficult People course will uncover the correlation between frustration and resistance and develop insights into strategies that defuse tense situations. You will also be introduced to versatile techniques for handling difficult people, such as negotiation, setting limits and boundaries, and nurturing healthier relationships.   Furthermore, our Handling and Dealing with Difficult People course offers a range of solutions when dealing with angry individuals, including active listening, appropriate gift-giving, and understanding when it's best to walk away or maintain healthy boundaries. Benefit from our expert tips and discover recommended readings like 'Coping with Difficult People' and 'Angry All the Time: An Emergency Guide to Anger Control' to expand your knowledge further. Stop letting difficult people push your buttons. Take control of your interactions and reclaim your emotional well-being. Enrol in 'Handling and Dealing with Difficult People' today and unlock the power of skilful communication. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Handling and Dealing with Difficult People Fundamentals of Dealing With Difficult People AND Ourselves 00:08:00 Powerful Insights and Strategies 00:16:00 Problem Solving! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 2)! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 3)! Specific Techniques For Handling Difficult People 00:14:00 Final TIPS and Recommendations! 00:10:00 BONUS LECTURE! Learn How To Make Difficult Emotions PASS you by! 00:10:00