Phone-Based Customer Service

Description

This comprehensive course on Phone-Based Customer Service will deepen your understanding on this topic.

After successful completion of this course you can acquire the required skills in this sector. This Phone-Based Customer Service comes with accredited certification, which will enhance your CV and make you worthy in the job market.

So enrol in this course today to fast track your career ladder.

You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.

There is no experience or previous qualifications required for enrolment on this Phone-Based Customer Service. It is available to all students, of all academic backgrounds.

Our Phone-Based Customer Service is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.

Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.

4 sections • 15 lectures • 06:13:00 total length

•Module 1: Introduction to Customer Service: 00:24:00

•Module 2: What's Different about Good Customer Service?: 00:13:00

•Module 3: Customer Relationship Management: 00:43:00

•Module 4: Customer Service Communication Strategies: 00:25:00

•Module 5: Aspects of Phone Etiquette: 00:32:00

•Module 6: Building Rapport Over the Phone: 00:25:00

•Module 7: Inbound and Outbound Calls: 00:17:00

•Module 8: Active Listening and Managing Tough Callers: 00:29:00

•Module 9: Managing Interoffice Calls and Voicemail: 00:11:00

•Module 10: Problem Solving over the Phone: 01:05:00

•Module 11: Intra Organisation Dealings: 00:36:00

•Module 12: Measuring Customer Service: 00:13:00

•Mock Exam - Phone-Based Customer Service: 00:20:00

•Final Exam - Phone-Based Customer Service: 00:20:00

•Order Your Certificate: 00:00:00