1091 Communication courses in Cardiff delivered Live Online

Duration 2 Days 12 CPD hours This course is intended for This course is intended for system and network administrators responsible for installation, setup, configuration, and administration of BIG-IP DNS systems. This course gives networking professionals a functional understanding of the BIG-IP DNS system as it is commonly used. The course covers configuration and ongoing management of the BIG-IP DNS system, and includes a combination of lecture, discussion, and hands-on labs. Module 1: Setting Up the BIG-IP System Introducing the BIG-IP System Initially Setting Up the BIG-IP System Archiving the BIG-IP Configuration Leveraging F5 Support Resources and Tools Provision the BIG-IP System and Confirm Network Configuration Module 2: Introducing the Domain Name System (DNS) and BIG-IP DNS Understanding the Domain Name System (DNS) Reviewing the Name Resolution Process Implementing BIG-IP DNS Using DNS Resolution Diagnostic Tools Module 3: Accelerating DNS Resolution Introducing DNS Resolution with BIG-IP DNS BIG-IP DNS Resolution Decision Flow Configuring BIG-IP DNS Listeners Resolving DNS Queries in the Labs (Lab Zone Records) Load Balancing Queries to a DNS Server Pool Accelerating DNS Resolution with DNS Cache Accelerating DNS Resolution with DNS Express Introducing Wide IPs Using Other Resolution Methods with BIG-IP DNS Integrating BIG-IP DNS into Existing DNS Environments Module 4: Implementing Intelligent DNS Resolutions Introducing Intelligent DNS Resolution Identifying Physical Network Components Identifying Logical Network Components Collecting Metrics for Intelligent Resolution Configuring Data Centers Configuring a BIG-IP DNS System as a Server Configuring a BIG-IP LTM System as a Server Establishing iQuery Communication between BIG-IP Systems Configuring a Non-F5 Server Defining Links and Routers Configuring Wide IP Pools Configuring Wide IPs Managing Object Status Using the Traffic Management Shell (TMSH) Module 5: Using LDNS Probes and Metrics Introducing LDNS Probes and Metrics Types of LDNS Probes Excluding an LDNS from Probing Configuring Probe Metrics Collection Module 6: Load Balancing Intelligent DNS Resolution Introducing Load Balancing on BIG-IP DNS Using Static Load Balancing Methods Round Robin Ratio Global Availability Static Persist Other Static Load Balancing Methods Using Dynamic Load Balancing Methods Round Trip Time Completion Rate CPU Hops Least Connections Packet Rate Kilobytes per Second Other Dynamic Load Balancing Methods Virtual Server Capacity Virtual Server Score Using Quality of Service Load Balancing Persisting DNS Query Responses Configuring GSLB Load Balancing Decision Logs Using Manual Resume Using Topology Load Balancing Module 7: Monitoring Intelligent DNS Resources Exploring Monitors Configuring Monitors Assigning Monitors to Resources Monitoring Best Practices Module 8: Advanced BIG-IP DNS Topics Implementing DNSSEC Setting Limits for Resource Availability Using iRules with Wide IPs Introducing Other Wide IP Types Implementing BIG-IP DNS Sync Groups Module 9: Final Configuration Projects Final Configuration Projects

Conflict is a word that conjures up many emotions. It is something that most people would prefer to avoid, if possible. Work can be an emotive place. Positive relationships can make your life at work exciting, motivating and challenging, whilst relationships that do not hold value to you could make your life very difficult and stressful, especially if there is conflict between you and your manager. This course is essential for people who want to understand where conflict can be used to positive effect and how to manage conflict in your working relationships and see it as something positive that can stimulate the environment. Research has shown that relationships at work are an extremely high motivational factor, and for a lot of people it has a higher importance that salary! Therefore, it is essential that we invest in relationships and search out new ways to make them better in order to have a more positive influence on our surroundings. By understanding why other people are in conflict we can manage the conversation a lot better, with outcomes managed more effectively so the 'conflict' will add value to the organisation. This participative event will cover a wide variety of exercises and personal stories, and leave course participants with a clear strategy to identify when they are in conflict with someone and how they will structure their approach to get to a satisfactory outcome. This is a workshop that targets anyone where conflict needs to be managed and cannot seem to resolve it, whether internally or externally. At the end of the day, participants will: Know their key relationships and the strength of those relationships Complete the Strengths Deployment Inventory (SDI) to identify where you deploy your strengths Understand what is important to you and your key stakeholders Know how motivational value systems can influence behaviour Tailor your communication style to match that of your opposite party Know conflict strategies to resolve conflict in others Learn to be more assertive when challenging Achieve key personal, departmental and organisational objectives 1 Where are you now? How effective are your current working relationships? Can I work effectively without the input from others? Who do you need to be a success? 2 The Strengths Deployment Inventory (SDI) Completion of the SDI questionnaire An understanding of the theory A 'trip around the triangle' Predicting relationship interaction Your scores and what they mean in your relationships 3 Conflict theory What is conflict? The 3 flags of conflict What are your conflict triggers? Your conflict scores plotted The conflict sequence 4 Conflict resolution strategies Early warning signs Most productive behaviours Least productive behaviours Preventable / unwarranted conflict Review of the dynamic triangle Review of the day, personal learning and action planning

Course Overview This advanced-level Project Management Level 7 course offers comprehensive training designed to develop strategic thinking, leadership acumen, and organisational proficiency. Covering the essential principles of professional project delivery, the course aligns with international frameworks such as PMBOK and PMI standards, giving learners a solid foundation in high-level project management methodologies. From global project execution to risk and quality management, participants will gain the skills to oversee complex initiatives, manage cross-functional teams, and navigate dynamic business environments. Emphasis is placed on critical areas such as change management, performance evaluation, and crisis response. By the end of the course, learners will be prepared to assume leadership roles in project-driven environments across diverse industries, demonstrating competency in managing time, resources, stakeholders, and strategic outcomes with confidence and clarity. Course Description This Level 7 course delves into advanced project management theories and practices, equipping learners with essential knowledge across the entire project lifecycle. Starting with foundational concepts and extending to global project frameworks, the curriculum includes modules on time, resource, and quality management, along with strategic planning, communication, and procurement. Learners will explore techniques for managing stress, conflict, and team performance, while also developing crisis response strategies and resilience planning. A strong focus is placed on leadership and stakeholder engagement, enabling participants to drive results through effective coordination and planning. Each module is structured to build critical thinking and decision-making capabilities suited for high-level responsibilities. By engaging with industry-relevant case studies and strategic planning exercises, learners will graduate with the insight required to lead organisational change, oversee multifaceted projects, and ensure long-term success within both public and private sectors. Course Modules: Module 01: Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management (See full curriculum) Who is this course for? Individuals seeking to progress into senior-level project roles. Professionals aiming to formalise their project management expertise. Beginners with an interest in leadership and organisational management. Team leaders or coordinators aspiring to manage large-scale projects. Career Path Project Manager Programme Director Business Change Manager Risk and Compliance Officer Operations Manager Strategic Planning Consultant Procurement and Contracts Manager Portfolio Manager Crisis and Resilience Coordinator

Masterclasses? Refreshers? Introductions? It depends what you're looking for and where you want to pitch them, but here are six tried-and-tested highly focused sessions that organisations can take individually or as a series, to help develop their teams' project management capabilities one topic at a time. Objectives for each individual session are set out below, as part of the session outlines. Taken together, as a series, however, these modules are an ideal opportunity to develop your team's levels of project management capability maturity, whether that's by introducing them to the basic principles, refreshing them on best practice, or giving them the opportunity to really drill down into a specific area of challenge in your particular operating environment. Session outlines 1 Stakeholder management Session objectives This session will help participants: Understand why stakeholders matter to projects Be able to identify and engage stakeholders Be able to categorise stakeholders by their significance 1 Key principles What does 'stakeholder' mean - in theory? What does this mean in practice? Why stakeholders matter Consequences of missing stakeholders The stakeholder management process:IdentifyAssessPlanEngage 2 Identifying stakeholders Rapid listing CPIG analysis PESTLE analysis Drawing on the knowledge and experience of others Other ways to identify stakeholders 3 Assessing stakeholders Which stakeholders are significant? Stakeholder radar Power-interest maps Power-attitude maps 4 Planning The adoption curve Dealing with obstacles Who should engage which stakeholder? How should the project's organisation be structured? How will communication happen? 5 Engaging Seven principles of stakeholder engagement 2 Requirements and prioritisation Session objectives This session will help participants: Understand how clarity of requirements contributes to project success Use different techniques for prioritising requirements Agree requirements with stakeholders Manage changes to requirements 1 Understanding and managing stakeholder needs and expectations What are 'requirements'? What is 'requirements management'? Sources of requirements - and the role of stakeholders Are stakeholders sufficiently expert to specify their needs? Do they understand the detail of what they want, or do they need help to tease that out? What do stakeholders want to achieve? Working within constraints Prioritising requirements - three techniques 2 MoSCoW prioritisation 'Must have', should have', 'could have, 'won't have this time' When to use MoSCoW 3 The Kano Model Customer satisfaction - 'attractive' and 'must-be' qualities When to use Kano 4 Value-based prioritisation Understanding risk v value Using risk v value to prioritise features and schedules 5 Agreeing requirements Perfect v 'good enough' Establishing acceptance criteria Requirements traceability Agreeing project scope 6 Changing requirements Why requirements change Why change control matters Impact on projects A formal change control process Paying for change - managing change for different types of project 3 Estimating Session objectives This session will help participants: Understand the different purposes estimates satisfy Be able to use different estimating techniques Understand how to achieve different levels of accuracy 1 Key principles What's an estimate? Informed guesswork What needs to be estimated? Costs, resources, effort, duration Tolerances Precision v accuracy 2 Estimating through the lifecycle Start Plan Do 3 Early estimates Comparative ('analogous') estimating Parametric estimating Using multiple estimating techniques 4 Bottom-up estimating Bottom-up ('analytical') estimating Pros Cons 5 Three-point estimating Three-point ('PERT': Programme Evaluation and Review Technique) estimating Uncertainty and the range of estimates Calculating a weighted average Three-point with bottom-up 4 Scheduling Session objectives This session will help participants: Understand how to create a viable schedule Be able to use different forms of schedule Understand the concept of the critical path 1 Key principles The planning horizon Rolling wave planning Release planning 2 Viable scheduling Creating a viable schedule Define the scope Sequence the work Identify the risks and build in mitigations Identify the resources Estimate the effort and durations Check resource availability Refine until a workable schedule is produced 3 Critical path analysis The critical path Network diagrams Sequence logic Practical application:Network diagram with estimated durationsThe 'forward pass'The 'backward pass'Calculating total floatIdentifying the critical pathCalculating free float Gantt charts 5 Risk and issue management Session objectives This session will help participants: Understand the difference between risks and issues Be able to identify and assess risks Understand ways of mitigating risks Manage issues 1 Key principles Understanding risk Threats and opportunities The risk management processPreparation - proactive risk managementThe process - identify, assess, plan, implementStakeholder communication Roles and responsibilities Risk management strategy The risk register Risk appetite 2 Risk identification Brainstorming Interviews Assumption analysis Checklists 3 Risk assessment and prioritisation Probability, impact and proximity Triggers Qualitative risk assessment Qualitative impact assessment Qualitative probability assessment Probability / impact grid Bubble charts Risk tolerance 4 Planning countermeasures To mitigate or not to mitigate? Categories of risk response Avoid and exploit Reduce and enhance Transfer Share Accept Contingency Secondary risks 5 Issue management What is an issue? Tolerances Issues and tolerances The PRINCE2 view of issues Ownership of issues An issue management process Issue register 6 Budgeting and cost control Session objectives This session will help participants: Understand what to include in a budget - and why Choose - and use - the appropriate estimating technique Align the budget with the schedule Understand how to monitor spend and control costs Trouble-shoot effectively to get projects back within budget Session format Flexible. The session can be tailored to the participants' average level of project management maturity - a 60-minute session (delivered virtually) is an effective introduction. A 90-minute session allows for more in-depth treatment. A half-day session (face-to-face or virtual) gives time for a more challenging workshop, particularly to discuss specific cost control issues with any of the participants' current projects. 1 Where is the money coming from? Can we pay from revenue? Do we need to borrow? How long will the project take to pay back? The lifecycle of the budget Through-life costs Stakeholder involvement 2 Estimating costs Reminder: the relationship between estimates Reminder: possible estimating techniques What do we need to estimate?PeopleEquipmentMaterialsFacilities and operating costsWork package estimateEstimated project costs Estimating agile projects 3 Aligning budget and schedule Scheduling and financial periods Spreading the budget 4 Reserves and agreeing the budget Contingency reserve Management reserve Agreeing the budget 5 Cost control Planned spend over time Actual spend over time Work completed over time Evaluating different scenarios: delivery v spend 6 Trouble-shooting Why are we where we are? What has caused the project to spend at the rate it is? Why is it delivering at the rate it is? What are the root causes? What can we do about it?

Duration 5 Days 30 CPD hours This course is intended for Technology ConsultantSystem AdministratorSystem ArchitectHelp Desk / COE Support Overview Explain the architecture of SAP NetWeaver AS JavaStart and stop SAP NetWeaver AS JavaCarry out basic configurations for SAP NetWeaver AS JavaClassify network security conceptsSet up SSL encryption for SAP NetWeaver AS JavaExplain the architecture of the User Management EngineConfigure the User Management EngineCarry out user and authorization maintenanceUnderstand and change the standard logon procedure of SAP NetWeaver AS JavaMaintain destinations and the JCo RFC ProviderUnderstand the architecture and the tasks of the SAP NetWeaver Development InfrastructureExplain the process flow of the development process using the SAP NetWeaver Development InfrastructureSpecify the options for monitoring SAP NetWeaver AS JavaConnect SAP NetWeaver AS Java to a central Monitoring systemDisplay Monitoring and logging data using the SAP NetWeaver AdministratorImplement corrections for SAP NetWeaver AS Java In this course, students learn how to explain the architecture of SAP NetWeaver AS Java, carry out basic configurations for SAP NetWeaver AS Java, and much more. Fundamental Concepts of Java Describing the Fundamental Concepts of Java Describing the Architecture of the SAP NetWeaver Application Server (SAP NetWeaver AS) Outlining the Java Cluster Architecture Describing the Internal Structure of SAP NetWeaver AS for Java SAP NetWeavear AS for Java Start and Stop Procedures Starting and Stopping Procedures in SAP NetWeaver AS for Java Evaluating the Tools for Starting and Stopping an SAP System Evaluating Load Balancing Options in SAP NetWeaver AS for Java Operating the Java Startup and Control Framework Analyzing the Logs of Start and Stop Processes in SAP NetWeaver AS for Java Basic Configuration of SAP NetWeaver AS for Java Identifying the Administration Tools Used in Configuration Maintaining the Basic Configuration of SAP NetWeaver AS for Java with the Config Tool Configuring SAP NetWeaver AS for Java with SAP NetWeaver Administrator Configuring the Properties of the Central Services Instance Administering the Internet Communication Manager (ICM) Process Infrastructure Security Describing Network Security Setting Up the Secure Sockets Layer (SSL) User and Authorization Administration Configuring the SAP User Management Engine (UME) Maintaining Users and Groups Managing Java Authorization Administrating Special Principles Configuring the Logon Procedure in SAP NetWeaver AS for Java Java Connectors and Destinations Creating Connections to Other Systems Creating Connections to Other Systems with J2EE Connector Architecture (JCA) Change Management and Software Logistics Structuring the Java Development Approach Describing the Components of SAP NetWeaver Development Infrastructure Developing and Releasing Java Changes with SAP NetWeaver Development Infrastructure Transporting Java Developments Monitoring Monitoring SAP NetWeaver AS for Java Connecting to a Central Monitoring System (CEN) Configuring Availability Monitoring Configuring the Log and Trace Files Monitoring a System with SAP Solution Manager Software Maintenance Preparing for Software Maintenance Describing Java Support Packages, Stacks, and Patches Deploying Corrections with Software Update Manager (SUM) in SAP NetWeaver AS for Java Deploying Java Archives with Alternative Tools Outlining the Backup Strategy in SAP NetWeaver AS for Java

Duration 1 Days 6 CPD hours This course is intended for This course is intended for those with a basic understanding of Microsoft© Windows© and who need to know how to use Outlook as an email client to manage their email communications, calendar events, contact information, and other communication tasks. Overview In this course, you will use Outlook to compose and handle your email communications and also manage your calendar, contacts, and tasks.You will:Navigate Outlook to read and respond to email.Use the Address Book and format and spell check new messages.Attach files and insert illustrations to messages.Customize read and response options.Use flags, categories, and folders to organize messages.Create and work with Contacts.Create appointments and schedule meetings in Calendar.Create and work with Tasks and Notes. In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style.This course covers the Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate (Office 365 and Office 2019): Exam MO-400 certification exam. Getting Started with Outlook Topic A: Navigate the Outlook Interface Topic B: Work with Messages Topic C: Access Outlook Help Topic D: Outlook on the Web Formatting Messages Topic A: Add Message Recipients Topic B: Check Spelling and Grammar Topic C: Format Message Content Working with Attachments and Illustrations Topic A: Attach Files and Items Topic B: Add Illustrations to Messages Topic C: Manage Automatic Message Content Customizing Message Options Topic A: Customize Reading Options Topic B: Track Messages Topic C: Recall and Resend Messages Organizing Messages Topic A: Mark Messages Topic B: Organize Messages Using Folders Managing Contacts Topic A: Create and Edit Contacts Topic B: View and Print Contacts Working with the Calendar Topic A: View the Calendar Topic B: Create Appointments Topic C: Schedule Meetings Topic D: Print the Calendar Working with Tasks and Notes Topic A: Create Tasks Topic B: Create Notes Additional course details: Nexus Humans Microsoft Outlook for Office 365 (Desktop or Online) - Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Outlook for Office 365 (Desktop or Online) - Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Getting Started The Master of Business Administration Top Up is a prestigious postgraduate qualification that leading employers highly value. The programme is designed to enhance business managers' strategic thinking and decision-making and develop their critical understanding of business management. The programme is designed for individuals who hold a Qualifi Level 7 Diploma in Strategic Management and Leadership. This programme covers the core business sectors: entrepreneurship, marketing, accounting, statistics, finance, business ethics, business law, managerial economics, business strategy and analysis, operations, administration and communication. This programme, qualified from UK business schools, is well acknowledged and globally respected as it dominates critical thinking and research. MBA can also help you specialise in a new industry you want to move to or in your current sector. This professional qualification improves the chances of progression in a career path. This qualification helps the learner to oversee, supervise and allocate the operations in a business firm. The programme aims to make the candidate capable of understanding the functional aspects of a company and acquiring the skills for communication and decision-making. The MBA Top-Up programme is awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Major Project No examinations Entry Requirements Qualifi Level 7 Diploma in Strategic Management and Leadership or any equivalent diploma Further, candidates are also required to demonstrate their English language proficiency. Progression An MBA graduate can pursue a fruitful career in many industries. MBA can open career opportunities in various sectors such as banking and financial services, investment banking, management consulting, insurance, hospitality, media, information technology (IT) and marketing. MBA is often a pathway to promotion or a career change as you will gain a professional reputation and develop essential skills in the sector one chooses to pursue. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure MBA Top-Up Programme Structure Dissertation (Major Project) Delivery Methods The MBA Top-Up programme is awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Getting Started BA (Hons) Business and Management focuses on gaining practical knowledge in management. This program supports the learner to acquire the skills needed to manage a business organisation, such as communication, decision-making, and problem-solving. BA (Hons) Business and Management aims to make the learners aware of the various day-to-day operations and activities in a business organisation. Also, it aims for the students to understand the effective management of the business. In this qualification, learners will have the chance to study International Business. After completing this program, a learner will acquire the skills to make a prompt decisions in a competitive, changing business world. Besides, the qualification will help the student understand the techniques of modern business, and further, this course will provide knowledge to become a successful businessman in the contemporary world. Learners will bridge the gap between theory and practice upon completing the programme. The course improves the chances of progression in a career and helps the learner to manage the activities in a business organisation. The program comprises two phases; the first is the Level 4 and 5 Diploma in Business Management awarded by Qualifi and delivered by School of Business and Technology London. The second phase is the BA (Hons) Business and Management Top Up, delivered and awarded online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements Applicants are required to have the following entry requirements: A level or Equivalent Minimum 1 Year of Business Management work experience Further, candidates are also required to demonstrate their English language proficiency. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase 1 - QUALIFI Level 4 and 5 Diploma in Business Management Programme Structure Level 4 The Qualification is made up of 6 units. All units are mandatory and required by learners to be awarded the Level 4 Diploma in Business Management. Level 4 diploma in Business Management made up of 120 credits which equates to 1200 hours of TQT and include 480 hours of GLH. Communications in Organisations Unit Reference Number : D/507/1581 TQT : 200 Credit : 20 This unit assists managers in examining the connections between effective communication and the cultivation of workforce comprehension and commitment to change. It does so by delving into the concept of good communication practices. Leadership and the Organisation Unit Reference Number : H/507/1582 TQT : 200 Credit : 20 This unit offers learners the chance to explore the characteristics and skills essential for successful leadership comprehensively. Learners will also be equipped to contemplate the application of various leadership theories and models to specific scenarios and understand the methods for developing leadership skills. Financial Awareness Unit Reference Number : M/507/1584 TQT : 200 Credit : 20 This unit is crafted to acquaint learners with the nature, role, and significance of financial information within organisations, specifically focusing on the managerial viewpoint. Managing Change Unit Reference Number : A/507/1586 TQT : 200 Credit : 20 This unit delves into the planning, implementation, and evaluation of change. It strongly emphasises involving those directly impacted, seeking their insights, knowledge, commitment, and ownership in the change process. Business Operations Unit Reference Number : F/507/1587 TQT : 200 Credit : 20 This unit centres on the proficient and resourceful planning and supervision of work activities. It equips learners with the competence to devise, enact, and modify operational plans to enhance effectiveness and efficiency while allowing for designing and overseeing suitable systems to ensure product and service quality. Developing Teams Unit Reference Number : J/507/1588 TQT : 200 Credit : 20 This unit centres on establishing, growing, and reinforcing teams to enable them to attain their goals and objectives. Learners are tasked with recognising the skills and potential of team members, and they should create avenues for team members to acquire new skills and experiences.   Level 5 The Qualification is made up of 6 units. All units are mandatory and required by learners to be awarded the Level 5 Diploma in Business Management Responding to the Changing Business Environment Unit Reference Number : R/507/1612 TQT : 200 Credit : 20 The central focus of this unit revolves around the evolving dynamics among business, government, and their constituents, leading to a landscape that presents both prospects and challenges for contemporary organisations. Profoundly grasping the organisational implications of these trends enables managers to adapt constructively to the shifting socio-economic milieu. Effective Decision Making Unit Reference Number : Y/507/1513 TQT : 200 Credit : 20 This unit will examine diverse approaches to corporate decision-making, encompassing the decision implementation process and effectively utilising knowledge within organisations. Business Development Unit Reference Number : D/507/1614 TQT : 200 Credit : 20 The primary objective of this unit is to equip learners with the essential knowledge and skills required for researching a market and formulating a development strategy, which may involve launching a new business model, establishing a new enterprise, or introducing a fresh product or service line. Business Models and Growing Organisations Unit Reference Number : H/507/1615 TQT : 200 Credit : 20 This unit delves into the growth journey of small businesses, the factors contributing to their success, and the optimal management of available growth opportunities. This comprehensive exploration will enhance the learner's comprehension of rapidly expanding organisations in the economy's private and social sectors. Customer Management Unit Reference Number : K/507/1616 TQT : 200 Credit : 20 This unit's primary goal is to give learners a profound understanding of customer behaviour. It will foster skills development and empower learners to employ tools and strategies organisations can utilise to enhance customer retention and cultivate stronger customer relationships. Risk Management and Organisations Unit Reference Number : T/507/1618 TQT : 200 Credit : 20 In this unit, learners will engage in the process of constructing risk profiles and devising risk management strategies for specific case studies. These case studies, accessible online, will serve as illustrative examples of the varied approaches organisations employ when addressing change.   Phase 2 - BA (Hons) Business and Management Programme Structure Strategic Management Sustainability and Responsible Business Marketing Communications Business Management Undergraduate Major Project Delivery Methods The program comprises two phases; the first is the Level 4 and 5 Diploma in Business Management awarded by Qualifi and delivered by School of Business and Technology London. The School of Business and Technology London offers flexible learning methods, including online and blended learning, allowing students to choose the mode of study that suits their preferences and schedules. The program is self-paced and facilitated through an advanced Learning Management System. Students can easily interact with tutors through the SBTL Support Desk Portal System for course material discussions, guidance, assistance, and assessment feedback on assignments. School of Business and Technology London provides exceptional support and infrastructure for online and blended learning. Students benefit from dedicated tutors who guide and support them throughout their learning journey, ensuring a high level of assistance. The second phase is the BA (Hons) Business and Management Top Up, delivered and awarded online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Course Overview The Level 3 Diploma in Health and Social Care offers comprehensive training for individuals aspiring to enter or advance within the care sector. Covering key theoretical knowledge and ethical considerations, this course is designed to build a strong foundation in supporting individuals across a range of healthcare and social environments. Learners will explore communication strategies, legal responsibilities, safeguarding protocols, and the principles of equality and inclusion. With a structured and accessible approach, this diploma enhances understanding of professional roles and regulatory frameworks that guide care delivery. Upon completion, learners will be well-prepared to pursue career opportunities in residential care, community support, and related care settings, while also gaining recognition for further professional development. Course Description This diploma provides an in-depth exploration of essential concepts in health and social care, including the responsibilities of care professionals, ethical and legal frameworks, safeguarding practices, and promoting diversity and equality. Learners will develop a strong grasp of policies, risk management strategies, and standards of care, ensuring they can contribute effectively to the wellbeing and dignity of individuals in care settings. The course is structured to support both new entrants and current professionals seeking to refresh or formalise their knowledge. Each module is crafted to reflect current UK legislation and sector standards, with a focus on enhancing theoretical understanding and promoting high-quality care practices. By engaging with this course, learners will build confidence and capability to thrive in a range of care-related roles or progress to higher-level qualifications. Course Modules Module 01: Introduction to Health and Social Care Module 02: Communication and its Relevance Module 03: Rights and Responsibilities as a Health and Social Care Worker Module 04: Role as a Caregiver and Healthcare Professional Module 05: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies in Health and Social Care Work Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part – 1 Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part – 2 Module 09: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11: Risk Management in Health and Social Care (See full curriculum) Who is this course for? Individuals seeking to build knowledge and confidence in health and social care roles. Professionals aiming to advance in their careers within care, community or support services. Beginners with an interest in the health and social care industry. Those preparing to meet qualification requirements for future studies or roles. Career Path Health Care Assistant Social Care Support Worker Community Care Officer Residential Care Worker Welfare and Support Services Assistant Pathway to Level 4 and Level 5 qualifications in Care and Management

The work of a technical team is invariably challenging and often unpredictable. Definition of the work can be problematic, timescales can be hard to estimate and the right technical approach difficult to select. Staff involved in this type of work usually have very high levels of specialist knowledge in their field and have high expectations of those who lead them. In addition to the challenges of the work, the team leader often has to balance the need for professional excellence with financial and commercial considerations and to ensure that team goals are realistic by being an effective negotiator with other project and senior managers. These characteristics make technical team leadership a demanding and complex activity. This programme aims to help participants develop the skills needed to become an effective technical team leader. The objectives of this programme are to help participants: understand the significance of leadership skills and their impact on team performance review the key skills needed to be an effective, 'multi-dimensional' team leader and learn how to develop, adapt and apply them in practice learn how to identify the preferred leadership style for the context and organisational culture and how to develop personal style versatility understand the role of the project leader in building an effective team and the skills required to promote and sustain team performance gain a better understanding of the interpersonal skills needed to motivate individual team members and harness the full potential of the team DAY ONE 1 Technical teams and leadership What is a leader? How much can leadership be learned? The team environment and the impact of leadership skills The characteristics of high performance teams and their leaders Some useful models and theories of leadership explored Types of leadership; choosing how to use leadership power Evaluating personal leadership style; how to develop style flexibility 2 Essential skills for team leaders 3 key dimensions of effective leadership: inwards, outwards and upwards Developing and promoting a 'team vision': strategic thinking skills The vital role of communication skills and how to develop them Understanding others; emotional intelligence skills Being a visible leader; behavioural and influencing skills Building effective relationships; the importance of trust and respect DAY TWO 3 Leading inwards to build the team The role of leadership in developing team performance Understanding individuals in the team; recognising team role preferences Managing conflict and promoting positive team dynamics Setting standards, maintaining discipline and rewarding performance Harnessing team potential: building motivation within the team Promoting team learning; the team leader as coach / mentor 4 Leading outwards and upwards to support the team Negotiating realistic team goals; effective influencing skills Gaining empowerment and support from the key stakeholders Leading upwards: knowing when and how to take the initiative Building team credibility within the organisation; helping the team deliver Becoming an effective team player in leadership teams Building and maintaining rapport with influential stakeholders