1217 Communication courses in Cardiff delivered Live Online

Course Overview This comprehensive Driving Instructor course is designed to equip aspiring instructors with the theoretical knowledge and confidence needed to guide learners through the process of becoming safe, responsible drivers. Covering key concepts such as structured driver education, understanding the ADI (Approved Driving Instructor) exam framework, and addressing diverse learner needs, this course offers a solid foundation for those looking to enter the instructional field. Learners will explore communication strategies, assessment techniques, and legal considerations surrounding driving education. By the end of the course, participants will have a clear understanding of the standards and responsibilities required to support individuals in achieving driving competency and gaining their licence. Whether you're seeking a career change or aiming to formalise existing knowledge, this course ensures you’re well-prepared for professional advancement in the driver education industry. Course Description This Driving Instructor course delves into the core principles of driver education, focusing on the responsibilities and expectations placed upon instructors. Learners will explore the structure of the UK’s ADI exam system, learn how to design effective lesson plans, and understand how to assess learners across different vehicle types and driving conditions. Special attention is given to communication methods, working with clients who have impairments or disabilities, and building a learner-centred approach to instruction. The curriculum also examines legal and ethical standards relevant to the profession, offering insights into delivering consistent, compliant instruction. By understanding how to adapt sessions to various learning styles and needs, learners will develop the capability to support diverse clients in their journey towards independent driving. The course is ideal for those looking to enter the industry with confidence and clarity, supported by structured knowledge aligned with UK standards. Course Modules: Module 01: The Driving Instructor Module 02: Structured Driver Training Module 03: The ADI Exams Module 04: Communication Skills and Dealing with a New Client Module 05: Learning to Drive Module 06: Driving Large Vehicles Module 07: Assessment Items Module 08: Disabilities and Impairments (See full curriculum) Who is this course for? Individuals seeking to become certified driving instructors in the UK. Professionals aiming to transition into the driver training industry. Beginners with an interest in road safety and driver education. Career changers and retired drivers looking for flexible employment options. Career Path Approved Driving Instructor (ADI) Fleet Driver Trainer Driving School Franchise Owner Corporate Driver Education Specialist Road Safety Consultant

It's a fact of life that costs generally increase and as a result prices must go up too. Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase. In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back. This programme will help participants: Understand the business case for increasing prices Take steps to research the market Consider their customers' motivations Use the six principles of influence Identify and adapt for different personality styles Assess their level of trust with customers Build rapport rapidly with their customers and prospects 1 Raising prices - keys to success Understanding the business case Researching the market Assessing the value of your offering 2 Understanding your customer base Assessing your key accounts What is your 'target' customer range? Creating consistency in pricing approach 3 Planning the increase Timing your implementation Communication strategy Elements of a good price increase letter 4 Developing influencing skills The Trust Equation The six principles of influence Discovering your customer's buying decisions 5 Emotional intelligence and price increases The part emotion plays Developing strategies for keeping calm Handling your customer's responses 6 Understanding different customer styles Discover your own style Recognising behaviour traits in others Adapting your approach to their style 7 Preparing for customer contact Preparing for specific customers Anticipating their response Dealing with challenging customers 8 Following through Maintaining a consistent approach Resisting requests for discounts Confirming the increase in writing

This very practical and focused one-day workshop enables end-users, technical experts, proponents, internal customers and other key stakeholders to work with procurement and contracting to develop effective specifications and scopes of work, to ensure fit-for-purpose outcomes. The programme empowers participants to collaborate with all key stakeholders. This workshop will help participants: Understand the importance and value of clear and effective specifications Differentiate between the different methods of creating specifications and when to apply them Develop robust specification templates to ensure consistency Understand the use of appropriate language (critical to creating effective specifications) Appreciate the need to develop specifications in cooperation with stakeholders Make use of techniques such as value analysis and value engineering to define 'fit for purpose' in the context of creating effective specifications Embed key KPIs into the specification to ensure delivery Manage and mitigate legal and contractual risks in the specification 1 Introduction Learning outcomes Learning styles Plan for the day 2 The importance of effective specifications Scopes of work Impact of poor scopes of work Examples of costly errors 3 The critical role of language Terminology in creating effective specifications and scopes of work Problems of communication Lack of detail or too prescriptive 4 Encouraging cooperation Technical and commercial experts with responsibility for developing robust effective specifications and scopes of work Managing stakeholders' expectations Working with contractors 5 Types of specification Exploring and using the various approaches to the development of appropriate specifications and scopes of work Output Performance Technical Functional Solutions-based 6 The role of value analysis Value engineering in the process of developing scopes of work and specifications 7 Specifications and contracts The legal and contractual impact of poor specifications and scopes of work How to embed scopes of work and specification outputs into tender and quotation documents 8 Specifications as a management tool Developing KPIs and SLAs framed around robust effective specifications and scopes of work Negotiating with contractors Negotiating with stakeholders

This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition. Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means: In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time. In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone. This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes: Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion Greater confidence, consistency and professionalism throughout the business development process Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions How to build value at all points in the customer's buying process through your knowledge, skills and structured approach Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity Overcome and avoid price-based objections, buying criteria and negotiation 1 Introduction and key principles of value-based selling Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles The main principles of value-based selling and how they benefit you and the customer How value-based selling differs from 'transactional' or 'price-based' selling The stages of the customer's buying cycle - how to identify and work through strategies for each stage The concept of structured and set-piece selling and proposing Presentation by participants: Personal sales improvement goals 2 Value-based selling strategies and skills What is value? How can one move away from a price-led agenda? How to survive and resist price pressure - six techniques A review of key competencies and skills needed for a value-based approach Strategies, case studies and examples with discussion and review Defining your initial value proposition and comparative advantage How best to established the right level of trust, rapport and credibility Planning and practice session: Strategy - mapping a value-based sales process. 3 Connecting skills Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call How to structure an effective first time sales call or meeting - the subtle differences that are important to master How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed Planning and practice session: Connecting - first meeting with a new contact 4 Consulting - building, developing and influencing client needs Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions 'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively Planning and practice session: Questioning skills 5 Convincing - presentation and persuading skills practice Substance and style - selecting the right tone and content to engage and enthuse your prospect Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition - by being convincing, compelling and credible when you present Professional and effective presentation skills - with personal coaching and practice sessions The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time Planning and practice session: Role-play in presenting your solution 6 Commitment Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia) Key negotiation skills around the closing process - getting to 'yes' Planning and practice session: Role-play in closing and negotiation skills 7 Assessed role-play - Final practice session Live role-plays There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course. Performance assessment - 'Dragon's Pitch' The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop. 8 Workshop summary and close Personal action plan and learning summary

All organisations today operate in an environment of constant and rapid change. Managing this change effectively is often achieved through a portfolio of formal projects. Many organisations today have qualified and experienced project management staff to run their projects. Some organisations today have dedicated functions, staff or processes to support their project management teams. The very largest organisations have in-house Enterprise Programme Offices, or project management specialists in corporate audit or risk functions; or organise 'Red Team Reviews' of a project by other staff with project management experience who are not participating in the reviewed project. But for many mid-size businesses and SMEs - and even some larger organisations - these resources are simply not available. For them, having access to external expertise to assure project management disciplines and to coach project managers can be a major contributor to project success. Such reviews can take place at project initiation; at major stage-gates (especially if significant capital is to be committed at the stage-gate); or at any other time if concerns arise concerning project quality, cost or timescales. And it is for those organisations that we offer the necessary expertise, on an ad hoc basis, in reviewing projects and coaching senior project management staff. A document review and workshop led by one of our consultants can help you assess whether: The strategic goals and priorities for the project are clear and being addressed Governance of the project within the business is defined and being effectively executed Project roles and responsibilities are clear and effective The credibility and robustness of the project plan can be enhanced Performance measures and reporting procedures are effective Critical risks are identified and being managed and contingencies are agreed The roles, responsibilities and capabilities of the key players in the project team are fit for purpose Budgets are realistic and costs being managed effectively Communication and change management activities are effectively planned and being executed At your discretion, you can capture the outcomes from the workshop for yourselves, in terms of identifying opportunities for improvement, or you can have our consultant write a report and make recommendations to you.

Course Overview The French Course for Beginners offers a comprehensive introduction to one of the world’s most widely spoken languages. Designed for learners with little to no prior experience, this course covers essential vocabulary, common phrases, pronunciation, and basic grammar structures. By the end of the programme, learners will be able to engage in simple conversations, understand everyday expressions, and build a strong foundation for further study or travel. The practical value of the course lies in its ability to enhance communication skills, promote cultural understanding, and boost confidence in using French in various real-world contexts. Whether pursuing personal enrichment, preparing for travel, or seeking to expand language skills for future professional opportunities, this beginner-level course equips learners with the essential tools needed to start their journey towards fluency. Structured lessons, engaging exercises, and supportive materials ensure a rewarding and motivating learning experience throughout. Course Description The French Course for Beginners takes learners on a structured journey through the fundamentals of the French language. The course covers topics such as greetings, introducing oneself, numbers, telling the time, ordering food, asking for directions, and discussing daily activities. Each lesson builds progressively to reinforce understanding and confidence. Through interactive exercises, audio support, and clear explanations, learners develop listening, speaking, reading, and writing skills in a supportive environment. Attention is given to pronunciation, cultural nuances, and practical conversation techniques that will serve learners in everyday situations. Designed with absolute beginners in mind, this course enables participants to develop a strong linguistic foundation without feeling overwhelmed. Upon completion, learners will have acquired essential communication abilities, basic grammatical knowledge, and the confidence to continue advancing their French language studies, making it an ideal starting point for both personal and professional growth. Course Modules Module 01: Lesson 1 Module 02: Lesson 2 Module 03: Lesson 3 Module 04: Lesson 4 Module 05: Lesson 5 Module 06: Lesson 6 Module 07: Lesson 7 Module 08: Lesson 8 Module 09: Lesson 9 (See full curriculum) Who is this course for? Individuals seeking to learn French for travel, communication, or personal growth. Professionals aiming to expand their language skills for international career opportunities. Beginners with an interest in exploring new languages and cultures. Students preparing for future academic studies in French-speaking environments. Anyone looking to add a valuable language skill to their portfolio. Career Path Language Assistant International Customer Service Representative Hospitality and Tourism Staff Administrative Support Roles in International Companies Language Tutor for Beginners Travel Coordinator or Tour Guide Retail and Sales Associate in French-speaking regions

Course Overview The SEN Teaching Assistant Level 7 course offers a comprehensive exploration of Special Educational Needs (SEN) support within educational settings. Designed to enhance both foundational knowledge and specialised understanding, this programme equips learners with the expertise to assist pupils with diverse needs, from cognitive and communication challenges to social, emotional, and sensory difficulties. By undertaking this course, learners will develop the competence to contribute meaningfully to inclusive education environments, supporting teachers and fostering positive learning experiences for students with SEN. The course places strong emphasis on evidence-based teaching strategies, effective collaboration with parents and professionals, and the promotion of pupil well-being and achievement. By the end of the course, learners will have gained valuable insights into SEN frameworks, support structures, and methodologies that can be applied within primary, secondary, and special education contexts, positioning them for success in supportive educational roles. Course Description The SEN Teaching Assistant Level 7 course delves deeply into the key areas necessary for understanding and supporting learners with Special Educational Needs. Covering SEN legislation, support strategies, high-quality teaching techniques, and effective communication approaches, the course offers a thorough grounding in current best practices. Learners will explore how to identify and respond to different types of needs, including cognitive impairments, emotional and mental health challenges, and physical or sensory disabilities. In addition, the course highlights the importance of partnership working with families, educators, and external agencies. Designed to offer a rich and engaging learning experience, the programme combines theoretical frameworks with applied strategies for fostering inclusive and supportive learning environments. Participants will develop the confidence and knowledge required to play a vital role in the academic and social development of students with SEN, preparing them for rewarding opportunities in the education sector. Course Modules Module 01: Special Education Needs (SEN) An Overview Module 02: SEN Support Module 03: High Quality Teaching for Pupils with SEN Module 04: SEN Teaching Methodologies Module 05: Communication and Interaction Module 06: Cognition and Learning Module 07: Social, Emotional and Mental Health Difficulties Module 08: Sensory or Physical Needs Module 09: Working in Partnership (See full curriculum) Who is this course for? Individuals seeking to build a career supporting pupils with Special Educational Needs. Professionals aiming to strengthen their expertise in inclusive education practices. Beginners with an interest in educational support and SEN frameworks. Teaching assistants and school support staff wishing to enhance their SEN knowledge. Career changers exploring opportunities in the education and support sector. Career Path SEN Teaching Assistant Learning Support Assistant Behaviour Support Assistant Special Educational Needs Coordinator (SENCO) Assistant Inclusion Support Worker Pastoral Support Assistant Educational Support Officer

English: Spelling, Punctuation, and Grammar Course Overview: This "English: Spelling, Punctuation, and Grammar" course provides a comprehensive understanding of the essential components of written English. Learners will explore the fundamental aspects of spelling, punctuation, and grammar, which are crucial for effective written communication. This course is designed for individuals aiming to improve their writing skills for both personal and professional use. By the end, learners will be confident in their ability to produce clear, error-free text, enhancing both their academic and workplace communication. Course Description: This course covers the key elements of spelling, punctuation, and grammar that form the foundation of written English. Topics include an introduction to grammar, sentence structure, and common spelling errors. Learners will gain a clear understanding of how to use punctuation and capitalisation correctly and will learn how to avoid common mistakes in writing. Through engaging content, learners will develop their skills to produce precise and coherent text. Whether for professional writing, academic purposes, or personal development, this course ensures learners are equipped to communicate effectively in written form. English: Spelling, Punctuation, and Grammar Curriculum: Module 01: Introduction to the Course Module 02: The Basics of Grammar Module 03: The Basics of Sentence Module 04: Structure of Sentence Module 05: Question Module 06: Punctuation & Capitalisation Module 07: Spelling Module 08: Common Mistakes & Ways to Improve (See full curriculum) Who is this course for? Individuals seeking to improve their written communication skills. Professionals aiming to enhance their written presentation in the workplace. Beginners with an interest in mastering English writing. Those looking to refine their grammar and spelling for academic or personal purposes. Career Path Content Writer Proofreader Editor Administrative Assistant Teacher/Tutor Communications Specialist Copywriter

Teach Anybody Anything Course Overview: "Teach Anybody Anything" is a comprehensive course designed to equip learners with the skills and knowledge required to effectively teach others. This course covers the fundamental principles of adult learning, introduces twelve essential teaching tools, and provides learners with the expertise to teach a wide range of subjects to diverse audiences. The course is ideal for anyone interested in becoming a confident and competent instructor, with the aim to enhance teaching methodologies and communication. By the end of the course, learners will be able to apply these techniques to create engaging learning experiences for students of all backgrounds and skill levels, whether in a classroom, workplace, or online setting. Course Description: In "Teach Anybody Anything", learners will explore key concepts such as how adults learn, different teaching styles, and effective methods for delivering content. The course delves into the twelve teaching tools that can be adapted to suit various learning environments and learners’ needs. With a focus on clear communication, organisational skills, and learner engagement, participants will learn how to present information in an accessible and engaging way. The course aims to improve learners’ ability to deliver lessons, communicate complex ideas simply, and foster an environment where learning is enjoyable. Upon completion, learners will be equipped with the skills to adapt their teaching style to suit diverse audiences and educational contexts. Teach Anybody Anything Curriculum: Module 01: Discover How Adults Learn Module 02: The Twelve Teaching Tools (See full curriculum) Who is this course for? Individuals seeking to teach others effectively. Professionals aiming to develop their instructional abilities. Beginners with an interest in teaching and learning. Anyone looking to improve their communication and teaching skills. Career Path Educators in various fields. Corporate trainers and coaches. Instructional designers and learning specialists. Freelance teachers or tutors.

Course Overview: This comprehensive course on Coaching & Mentoring is designed to provide learners with the essential skills and knowledge required to excel in guiding and developing individuals. Covering the core principles of coaching and mentoring, the course explores key processes, ethical considerations, and effective communication techniques. By the end of the course, learners will be equipped with the expertise to support others in achieving personal and professional growth. The course is suitable for professionals looking to enhance their leadership abilities and individuals seeking to make a positive impact through coaching and mentoring. Course Description: The Coaching & Mentoring course delves into the fundamental aspects of coaching and mentoring, including setting objectives, managing the coaching process, and understanding ethical responsibilities. Topics such as coaching and mentoring models, communication skills, and personal development are explored in detail. Learners will acquire a thorough understanding of the skills needed to guide individuals effectively, fostering growth in both personal and professional contexts. This course ensures learners develop a well-rounded approach to coaching and mentoring, preparing them for success in a variety of roles and industries. Course Modules: Module 01: Introduction to Coaching and Mentoring Module 02: Coaching and Mentoring: Objectives & Processes Module 03: Ethical Aspects of Coaching and Mentoring Module 04: Coaching and Mentoring Models Module 05: Effective Communication Skills Module 06: Personal Skills Module 07: Management Skills Module 08: Functional Skills (See full curriculum) Who is this course for? Individuals seeking to enhance their coaching and mentoring skills. Professionals aiming to develop their leadership and team management capabilities. Beginners with an interest in coaching, mentoring, and personal development. Anyone looking to contribute to the growth and success of others in a professional setting. Career Path: Coaching Specialist Mentoring Consultant Leadership Development Coach HR Professional with coaching expertise Team Leader or Manager with a focus on employee growth