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Dealing With Difficult People Training Course Overview
The "Dealing With Difficult People Training Course" equips learners with the essential skills to manage challenging interactions effectively. This course focuses on understanding the root causes of difficult behaviours, improving communication strategies, and applying techniques to maintain professionalism.
Learners will gain valuable insight into handling conflicts, reducing stress, and fostering positive relationships in both personal and professional settings. The course is designed to enhance interpersonal skills, build resilience, and provide practical tools for managing difficult individuals in various environments.
Course Description
This course delves into essential strategies for managing difficult people and challenging interactions. Topics covered include understanding the psychology of difficult behaviour, mastering communication techniques, and building effective coping mechanisms for stress. Learners will explore practical tips for improving relationships, solving problems, and applying conflict-resolution strategies in real-life situations.
The course also includes a bonus video focusing on managing emotions and anger, providing additional insight into emotional intelligence. By the end, learners will have developed a comprehensive toolkit for managing difficult people in various contexts, from the workplace to personal life.
Dealing With Difficult People Training Course Curriculum
Module 01: Difficult Promo
Module 02: Fundamentals
Module 03: Foundational Tips and Tools
Module 04: Difficult People – Relationships
Module 05: Difficult People – Solutions
Module 06: Problem-Solving
Module 07: Final Notes and Tips
Module 08: Bonus Video – Dealing With Emotions & Anger
(See full curriculum)
Who is this course for?
Individuals seeking to improve their interpersonal communication skills.
Professionals aiming to manage challenging behaviours in the workplace.
Beginners with an interest in conflict resolution or psychology.
Anyone looking to enhance their emotional intelligence and resilience.
Career Path
Human Resources Specialist
Customer Service Manager
Conflict Resolution Specialist
Team Leader/Manager
Counselling and Therapy Roles
Customer Support Representative
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