356 Active Listening courses delivered Online

In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees. Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One The Communication Process Identifying, what is effective communication? Recognising the different ways in which we communicate The barriers to effective communication Looking at Johari's™ Window, to better understand how communication flows Module Two Effective Communication Skills Demonstrating a positive mental attitude Establishing active listening Developing your questioning skills Using positive language Module Three Different Types of Influencing Looking at influencing versus manipulation Developing your own preferred influencing style Understanding the different influencing styles and their uses adopting a flexible style for the desired outcome Module Four Behaviour Breeds Bahaviour (Transactional Analysis) Looking at the history of hidden transactions in communications The hidden meaning in what we say and what we receive How to recognise if what you're saying is calm, rational, logical and professional Module Five Body Language Understanding the impact of body language in effective communication Noticing how your own body language influences others positively and negatively Analysing and practicing the techniques of successful body language Module Six It's All in the Voice Learning the importance of tone of voice in effective communication Realising how your tone of voice influences others Module Seven Written Communication Understanding the pitfalls of opening a discussion Identifying the different types of written communication Recognising the importance of preparation and planning Looking at different structures and layouts of written communication Using the correct words and phrases Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Duration 3 Days 18 CPD hours This course is intended for This course is designed for project leaders, scrum masters, coaches, product owners, and team members who intend on taking the PMI-ACP© exam. This course provides participants with a foundation of the PMI-ACP© exam. Participants will be introduced to PMI Agile concepts and practices with banks of sample questions. PMI-ACP© Exam Preperation PMI-ACP© Exam Particulars Overview PMI-ACP© Exam Particulars PMI-ACP© Candidate Requirements PMI-ACP© Candidate Fees PMI-ACP© Exam Application Process Core Agile Concepts Core Agile Concepts Overview Traditional Project Management Methodologies Drawbacks of Waterfall Methodologies Agile Approach Empirical Process Control Agile and Traditional Project Management Choice of Methodologies/Frameworks The Agile Manifesto The Agile Manifesto Overview Manifesto Contributors Manifesto Values Manifesto Principles Common Agile Methodology Elements Common Agile Methodology Elements Overview Project (Product; Release) Initiation Agile Planning Iteration Planning and Executing Project Initiation Project Initiation Overview Determine Project Justifications and Metrics Provide Value-Driven Delivery Write Project Vision Statement Create Project Charter Identify Stakeholders and Leader/Coach Form Project Team Agile Teams and Team Space Agile Teams and Team Space Overview Scrum Master/Coach Product Owner/Customer Team Members/Developers (XP) Trackers and Testers Other Roles Team Space Physical Space Recommendations Agile Planning Agile Planning Overview Develop Epics and Stories Create Stories Non-Customer Facing Stories Personas and Extreme Personas Story Maps Estimating Stories Prioritizing Stories Create Product Backlog Create Product Roadmap Conduct Release Planning Create Parking Lot Iterations/Sprints Iterations/Sprints Overview Velocity Determination Iteration Planning Meeting Iteration Planning Guidelines Development Testing Daily Standup Meetings Progress Tracking Velocity Tracking Interpersonal Aspects of Agile Interpersonal Aspects of Agile Overview Methodologies and Uncertainty Coach/Scrum Master Team Motivation Soft Skills Emotional Intelligence Collaboration Negotiations Active listening Conflict Resolution Speed Leas? Model of Group Conflict Conducting Retrospectives Mindsets of Agile Coaches Leadership Stages Key Coaching Responsibilities Agile Methodologies Agile Methodologies Overview XP and Scrum Terms XP Terms and Concepts XP Primary Practices XP Corollary Practices Scrum Lean Software Development Seven Principles of Lean Seven Types of Muda Responsibilities Core Beliefs of Lean-Agile Software Development Other Principles of Lean-Agile Software Development Value Stream Mapping Lean-Agile Software Development Portfolio Management Additional course details: Nexus Humans PMI Agile Certified Practitioner (PMI-ACP) Exam Preparation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the PMI Agile Certified Practitioner (PMI-ACP) Exam Preparation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Course Overview: According to the World Economic Forum, business administration is one of the most in-demand professions, with an impressive 5% annual job growth rate. The Business Administration Level 3 course is pivotal in shaping these industry leaders. Delving deep into critical topics such as 'Representing Your Boss and Company', 'Skills of an Effective Administrator', and 'Business Writing Skills', it aims to equip learners with the robust skill set essential for today's dynamic business environment. The curriculum further accentuates real-world application through modules on 'Communication Skills', 'Business Telephone Skills', and 'Mail Services and Shipping', preparing students to take on multifaceted roles with finesse. The significance of this course is not just about knowledge acquisition; it's about nurturing adept administrators who can charter the rough waters of global business.This course isn't just about lessons; it's about moulding future leaders in business administration. Enrol now! Key Features of the Course: CPD Certificate: Upon completing this course, you will receive a Continuing Professional Development (CPD) certificate recognised by employers across various industries. 24/7 Learning Assistance: Our dedicated support team is available round the clock to provide guidance and resolve any queries or concerns you may have throughout your learning journey. Who is This Course For? This Business Administration Level 3 course is ideal for individuals aspiring to pursue a career in business administration or those already working in administrative roles seeking to enhance their skills and progress in their careers. Whether you are a recent graduate, a job seeker, or a professional looking to upskill, this course will provide you with the knowledge and competencies necessary to succeed. What You Will Learn: Throughout this Business Administration Level 3 course, you will delve into various modules, each focusing on a specific aspect of business administration. By the end of the program, you will have gained a comprehensive understanding of: Skills of an Effective Administrator: Develop the core skills required to excel in an administrative role, such as organisational abilities, problem-solving, and attention to detail. Business Writing Skills: Master the art of effective written communication, including email etiquette, report writing, and professional correspondence. Communication Skills: Enhance your interpersonal skills, including active listening, conflict resolution, and effective communication in diverse workplace environments. Business Telephone Skills: Learn the essentials of professional phone etiquette, handling calls, and effectively addressing customer queries or concerns. Mail Services and Shipping: Gain insights into managing mail services, handling shipments, and maintaining efficient mailing systems. Travel Arrangements: Understand the processes of organising travel arrangements, including booking flights, accommodations, and itineraries. Organising Meetings and Conferences: Learn how to plan, coordinate, and execute successful meetings and conferences, ensuring smooth operations and optimal productivity. Time Management: Discover effective strategies for prioritisation, task delegation, and time optimising to maximise productivity. Record Keeping and Filing Systems: Develop essential skills in maintaining accurate records, implementing effective filing systems, and ensuring data security. Effective Planning and Scheduling: Master efficient planning and scheduling to meet deadlines, manage projects, and streamline operations. Why Enrol in This Course: Enrolling in this Business Administration Level 3 course will give you a competitive edge in the job market. With top learner reviews, this course has been recently updated to align with industry trends and practices. The skills you acquire will make you a highly sought-after candidate in various administrative roles, opening up exciting career opportunities. Requirements: To enrol in this course, you only need a basic understanding of the English language and access to a computer with an internet connection. No prior experience or qualifications are necessary. Career Path: Upon completion of the Counselling Course - Business Administration Level 3, you will be equipped with the skills and knowledge for various professions, such as Administrative Assistant - £20,000 to £30,000 per year Office Manager - £25,000 to £40,000 per year Executive Assistant - £30,000 to £50,000 per year Human Resources Manager - £40,000 to £70,000 per year Operations Manager - £40,000 to £80,000 per year Marketing Manager - £35,000 to £70,000 per year Financial Analyst - £35,000 to £60,000 per year Business Development Manager - £40,000 to £80,000 per year Project Manager - £40,000 to £70,000 per year Management Consultant - £40,000 to £100,000 per year Certification: Upon successfully completing the Counselling Course - Business Administration Level 3, you will receive a CPD certificate, confirming your newfound expertise and enhancing your professional credibility in business administration. Course Curriculum 11 sections • 11 lectures • 05:16:00 total length •Representing Your Boss and Company: 00:34:00 •Skills of an Effective Administrator: 00:15:00 •Business Writing Skills: 00:40:00 •Communication Skills: 00:25:00 •Business Telephone Skills: 00:19:00 •Mail Services and Shipping: 00:25:00 •Travel Arrangements: 00:24:00 •Organising Meeting and Conferences: 00:25:00 •Time Management: 00:35:00 •Record Keeping and Filing Systems: 00:28:00 •Effective Planning and Scheduling: 00:46:00

Course Overview: Discover the transformative power of psychotherapy with our comprehensive Counselling Course. Designed to equip you with essential knowledge and skills, this course deeply explores psychotherapy's principles, theories, and techniques. Whether you are a student seeking a fulfilling career path or a professional looking to enhance your existing skills, this course is the ideal choice.The Counselling Course, with its meticulous focus on Psychotherapy, is tailored to meet this challenge head-on. The curriculum dives deep into the fundamentals, history, and various approaches to psychotherapy, elucidating its profound impact on individual and collective mental health. From discussing the dynamics of the therapeutic relationship to demystifying the unconscious mind, this course provides an in-depth insight into psychotherapy.By enrolling in this course, you will embark on a journey of self-discovery and personal growth, acquiring the tools to facilitate positive change in the lives of others. Key Features of the Course: Receive a CPD certificate upon completion, enhancing your professional credentials and demonstrating your commitment to continuous development.24/7 learning assistance, ensuring you have the support you need at every stage of your learning journey. Who is This Course For? This course is perfect for individuals interested in psychology, counselling, or the mental health field. It suits students, professionals, or anyone seeking a comprehensive understanding of psychotherapy and its useful applications. Whether you aspire to become a psychotherapist, psychologist, or counsellor or simply wish to develop your interpersonal skills and emotional intelligence, this course will provide the knowledge and insight you need. What You Will Learn: In this comprehensive Counselling Course, you will gain extensive knowledge and helpful skills in psychotherapy. You will explore the foundations of psychotherapy, its historical context, and its relationship with psychology and counselling. You will learn to establish a therapeutic relationship based on trust and empathy. The course will cover working with diverse populations, including children, and the dynamics of individual and group therapy sessions.You will study various therapeutic approaches, such as psychodynamic, humanistic, and cognitive-behavioural, understanding their theoretical principles and applications. The course will also delve into the unconscious mind, defence mechanisms, and the importance of online psychotherapy.By the end, you will have the necessary knowledge to pursue a career as an online psychotherapist and positively impact individuals seeking support and healing. Why Enrol in This Course: This Counselling Course has garnered excellent reviews from learners worldwide, receiving high praise for its comprehensive content and engaging delivery. Our course content is continuously updated to ensure relevance and alignment with the latest industry trends and best practices, allowing you to stay ahead in psychotherapy.By enrolling in this course, you will develop valuable skills such as active listening, empathy, and effective communication, which are highly sought-after in various professional settings. Furthermore, the flexibility of online learning enables you to study at your own pace, making it ideal for individuals with busy schedules or those seeking to balance their studies with other commitments. Requirements: There are no specific prerequisites for this course. An open mind, a genuine interest in psychology and human behaviour, and a willingness to learn are all required to embark on this enlightening journey. Career Path: Upon completion of this course, you will have a range of career opportunities available to you, including: Psychotherapist: Average UK Salary: £40,000 Counsellor: Average UK Salary: £35,000 Psychologist: Average UK Salary: £45,000 Family Therapist: Average UK Salary: £42,000 Play Therapist: Average UK Salary: £38,000 School Counsellor: Average UK Salary: £30,000 Certification: Upon completing the Counselling Course, you will receive a CPD (Continuing Professional Development) certificate, providing tangible evidence of your newfound expertise and commitment to professional growth.Take advantage of this opportunity to embark on a rewarding journey into psychotherapy. Enrol today and unlock your potential to make a positive impact in the lives of others. Course Curriculum 7 sections • 23 lectures • 02:33:00 total length •Psychotherapy Promo: 00:02:00 •About the Instructor: 00:02:00 •About the Course: 00:04:00 •What is Psychotherapy?: 00:08:00 •A Short Historical Introduction: 00:07:00 •Psychology, Counselling & Psychotherapy: 00:08:00 •Where do Psychotherapists work?: 00:08:00 •Who Can Benefit from Psychotherapy?: 00:08:00 •Short-Term Vs Long-Term Therapy: 00:08:00 •Therapeutic Relationship: 00:07:00 •What does the First Psychotherapy Session Involve?: 00:08:00 •Psychotherapy for Children: 00:12:00 •Individual and Group Sessions: 00:07:00 •Family Therapy: 00:08:00 •Psychodynamic Approach: 00:06:00 •Unconscious Processes (The Unconscious Mind): 00:08:00 •Defense Mechanisms: 00:08:00 •Humanistic Approach: 00:07:00 •Cognitive Behavioural Approach (CBT): 00:08:00 •Face-to-face Vs 'Online' Psychotherapy: 00:08:00 •How to Become an Online Psychotherapist?: 00:09:00 •Thank You and Good Bye!: 00:02:00 •Resources - Counselling Course: 00:00:00

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Our coaching & mentoring course is perfect for professionals looking to develop their skills and take their careers to the next level. This comprehensive coaching & mentoring course covers everything you need to know to be an effective coach or mentor, including building trust, active listening, goal setting, and giving feedback. You'll learn how to work with individuals or groups and how to use a variety of coaching & mentoring techniques to help others achieve their goals. So whether you're a manager looking to support your team, or a consultant looking to add coaching & mentoring to your services, this course has something for you. Our coaching & mentoring course is designed to be flexible, so you can study at your own pace and fit your learning into your busy schedule. In addition, you'll have access to a wide range of interactive learning materials, including videos, quizzes, and other exercises, so you can put your new skills into practice right away. So don't wait - enrol in our coaching & mentoring course today and start building the foundation for a rewarding career in this exciting field. Learning Outcomes This Level 3 Coaching & Mentoring course will cover topics such as: Gain an understanding of the principles, duties and responsibilities of a coach. Learn techniques for overcoming barriers Describe ethical aspects of coaching & mentoring Learn about various coaching models Gain knowledge about effective communication skills Understand various personal skills Learn about various management skills Gain an understanding of functional skills Key Features Opportunity to boost your CV/ Resume with CPD accredited proficiency Student ID card with amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery) Access this course through our dedicated online learning platform This course is stuffed with interactive course content Instant results upon completion of each assessment Affordable prices and high-quality training Certificates available in both PDF and hard copy format with course This Coaching and Mentoring Diploma program is accredited by the UK's top awarding bodies Complete the course 100% online, from anywhere via an internet Flexible course deadlines with full access to the course for one year Full tutor support and learning assistance included in course This Level 3 Coaching & Mentoring course consists of the following modules: ****Course Curriculum of Coaching & Mentoring Diploma**** Module 1: Introduction What is Coaching? The Five Principles of Coaching Definition of a Coach The Duties of a Coach Characteristics of A Successful Coach Coaching Traps and Problems Definition of Mentor and Mentee Roles & Responsibilities of A Mentor Module 2: Objectives & Processes Objectives Processes Techniques for Overcoming Barriers Module 3: Ethical Aspects of Coaching & Mentoring Association for Coaching's Guiding Principles 'AC' and 'EMCC's Code of Ethics International Coach Federation(ICF) Standards of Ethical Conduct Module 4: Models Coaching Models: An Introduction The GROW Model The OUTCOMES Model The JOHARI Window The FLOW Model The SOS Model Module 5: Effective Communication Skills Creating a Good Coaching & Mentoring Relationship Using Appropriate Language Listening at A Deep Level Asking Effective Questions Limiting Beliefs/Assumptions Giving Effective Feedback Communicating Non-Verbally Presence and Silence Module 6: Personal Skills Time Management Stress Management Emotional Management and Happiness Maintenance Assertiveness Negotiation Module 7: Management Skills Motivating Leading Delegation Decision Making and Problem Solving Project Management Module 8: Functional Skills Sales Skills Sales Management Marketing Management Financial Management Production Management Assessment Process Once you have finished the learning stages, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 3 Coaching & Mentoring course is for: Anybody wishing to become Supervisors Anybody who wants to be Human Resource Managers Anybody who wants to be in managerial positions Anybody who wants to be in life coaching Anybody who wants to be in sales Requirements Enrol on the Coaching & Mentoring course with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register for this course without any delay. We only ask that all students have a passion for learning and literacy and be over the age of 16. Complete this online from your computer, tablet, or smartphone, and learn in a way that suits you. Browse this 100% online course from any internet device and study at your own pace. Earn an industry Skillset with this course. Career path After completing the Level 3 Coaching & Mentoring course, you will be eligible for: Life coach Learning mentor (Salary: £14,500 to £25,000) Business adviser (Salary: £25,000 to £54,000) Careers adviser (Salary: £21,000 to £35,000) Sales manager (Salary: £22,000 to £70,000) Training manager (Salary: £25,000 to £45,000) Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

According to a report in 2019, over 35 million people worldwide suffer from substance abuse disorders, yet only 1 in 7 people receive treatment. In the UK, the NHS spends approximately £500 million each year on the treatment of drug abuse. Drug addiction counsellors are in high demand because of this and are essential to the recovery process. The course provides learners with a comprehensive understanding of substance misuse and its effects on mental health. It explores the reasons behind substance misuse, patterns of behaviour in substance addiction, models of care in dual diagnosis, and much more. You will learn about the history of dual diagnosis and the terms associated with dual diagnosis and mental health, as well as the process for assessing and diagnosing patients. Taking you step-by-step through common drugs and their effects, you will gain a deeper understanding of why people abuse and misuse drugs, and how to support them through their recovery. This Level 2 Dual Diagnosis course will equip you with both practical and theoretical knowledge that can be applied within a counselling framework. Key topics to be covered by Level 2 Dual Diagnosis The Definition and history of Dual Diagnosis Terms Associated with Dual Diagnosis Assessment and Diagnosis of Patients Drug Abuse and its Effects on Mental Health The Difference Between Drug Abuse and Misuse The Reasons Behind Substance Misuse The Patterns of Substance Use An introduction to Commonly Used Illegal Drugs An Overview of Mental Health Disorders Models of Care and Dual Diagnosis Our exclusive Level 2 Dual Diagnosis follows an advanced curriculum with topics broken down into a total of 10 scaled-down modules for your ease of self-paced learning. These modules will assist you in grasping the basics and leading you to the steps of getting a comprehensive understanding of all aspects of the Level 2 Dual Diagnosis. The course materials designed by experts are easily accessible 24/7 by any of your smartphones, laptops, PCs, tablets etc. Our expert instructors are available on weekdays to listen to any of your queries via email and help you in achieving your goals. Learning Outcomes Level 2 Dual Diagnosis Understand the types of drugs, the reasons behind substance misuse and their effects on mental health Familiarise with the terms associated with dual diagnosis and drug abuse Know the difference between drug abuse and drug misuse Identify the different types of mental health disorders and their symptoms Fast track your career as a certified CBT Therapist or Drug Addiction Counsellor Deepen your understanding of the Mental Health Act and how it defined mental disorder Learn about the Models of Care four-tiered treatment framework and how to apply it in counselling Understand the process for the assessment and diagnosis of patients Start your learning journey straight away with this Level 2 Dual Diagnosis course and take a step toward a brighter future! Skills you will gain Counselling Person-centred communication Theoretical knowledge of neurophysiology Analysing & summarising Active listening *** Course Curriculum *** Module 01: Dual Diagnosis: A Challenge of New Era Module 02: Drugs and Its Effects Module 03: Mental Health: An Introduction Module 04: Brain Works - Neurophysiology Module 05: Harm Minimisation and Optical Health Module 06: Models of Care and Dual Diagnosis Module 07: Psychological Interventions in Dual Diagnosis Module 08: Practice and Policy Issues Module 09: Ethical Issues and Mental Health Act Module 10: The Assessment Process in Dual Diagnosis Module 11: Treatment in Dual Diagnosis Assessment process Once you have completed the modules in the Level 2 Dual Diagnosis course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Level 2 Dual Diagnosis Course Right for You? This comprehensive course is for anyone who wishes to gain a deeper understanding of dual diagnosis and substance abuse. It is ideal for those who are looking to fast track a career in drug addiction counselling by gaining the practical and theoretical knowledge required for this profession. Requirements There are no previous knowledge requirements for the Level 2 Dual Diagnosis program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this DLevel 2 Dual Diagnosis course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry-recognised skillset with this Level 2 Dual Diagnosis course. Career path The Level 2 Dual Diagnosis course is an essential skill set for those looking to start a career in counselling or social care work. Professions in this field include the following: CBT Therapist Drug Addiction Counsellor Dual Diagnosis Support Worker Dual Diagnosis Practitioner Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

This online course is a unique introduction to how telemarketing works as a powerful tool that can dramatically increase your sales success and generate revenue. You will have a better understanding of how to sharpen your communication skills, your ability to convince, and techniques to personalize each sale call professionally. This course provides easy to follow instructions for developing your script and pre-call planning to execute your goals. It also provides a clear understanding of how telemarketing can combine expertly to your sales tactics and how to get valuable information from your telesales prospects. You will explore authentic examples to show the methods for improving your phone etiquette and winning phone tag game. In just 2 Hours, 25 Minutes, you will: Know what leads to in-depth discussions and eventual sales Determine what to say and what to ask to create interest in clients/customers Avoid half listening and discover exceptional facts about telephone sales Enhance your active listening skills Learn to provide your full, undivided attention to your telesales prospect Reach a potential telesales prospect and boost sales with call-back strategy Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. This qualification is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telemarketing Training Course Overview 00:05:00 Verbal Communication 00:10:00 To Serve and Delight 00:05:00 Exceptional Things about Telephone Sales 00:05:00 It's More Than Just a Phase 00:15:00 Communication Essentials 00:25:00 Developing Your Script 00:15:00 Pre-Call Planning 00:05:00 Phone Tag and Call Backs 00:05:00 Following Up 00:05:00 Closing the Sale 00:10:00 Mock Exam Mock Exam - Telemarketing Training 00:20:00 Final Exam Final Exam - Telemarketing Training 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

This Level 4 course encourages individuals in digital and technical roles to enhance their skills by exploring different techniques, formats, and tools to communicate and understand the impact of their communication choices.

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Receptionist and Secretary course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This Medical Receptionist and Secretary course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Receptionist and Secretary course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Medical Receptionist and Secretary Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. **Courses are included in this Medical Receptionist and Secretary Course Course 01: Medical Receptionist and Secretary Course 02: Level 5 Negotiation Skills Course Course 03: Level 7 Life Coaching ***Others Included of Medical Receptionist and Secretary Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Receptionist and Secretary Course: Module 1: The National Health Service Module 2: Patient (Customer) Care Module 3: Communication Module 4: Law, Ethics and Medicine Module 5: Health & Safety in a Clinical Environment Module 6: Practical Reception Skills in General Practice Module 7: The Hospital Service Module 8: Private Medicine Module 9: Forms, Fees and Finances in General Practises Module 10: Using Information Technology Module 11: Medical Terminology and Clinical Aspects Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Module 13: Complementary Medicine ------------------- ***GIFT Courses: ------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 7 Life Coaching*** Module 01: Life Coaching Fundamentals Module 02: The Process of Life Coaching Module 03: Emerging Communication Skills Module 04: Introduction to Neuro-Linguistics Programming (NLP) Module 05: Mental Skills Development Module 06: Physical Skills Development Module 07: Body Language Module 08: Emerging Organizational Skills Module 09: Developing Creativity Module 10: Improving Presentation Skills Module 11: Developing Effective Negotiation Skills Module 12: Managing Your First Impression ------------------ Assessment Method After completing each module of the Medical Receptionist and Secretary, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Medical Receptionist and Secretary course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Medical Receptionist and Secretary course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements There are no specific requirements for this Medical Receptionist and Secretary course because it does not require any advanced knowledge or skills. Career path After completing this Medical Receptionist and Secretary, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

In today's competitive world, you must have a precise set of talents to succeed in your profession. You will gain the most in-demand skills to jumpstart your career and update your existing knowledge and abilities in this in-depth Award in ADHD Course. Through this course, you will learn all about ADHD and how it impacts children and teenagers. From both the child's and the community's perspectives, you will also learn about the advantages and disadvantages of a child with ADHD in mainstream schools and specialised education. The course will teach you about the problems that young children experience daily, how their behaviour can be misinterpreted, and everything there is to know about ADHD. This Award in ADHD Course is designed to help you boost your job chances and provide you with the skills to succeed. Enrol today and start learning. Learning Outcomes After completing this Award in ADHD course, you will be able to - Gain a better knowledge of ADHD. Examine a variety of instructional methods. Learn how to help children with attention deficit hyperactivity disorder (ADHD). Improve your communication abilities. Improve your active listening abilities. Deal with a difficult situation. Why Choose Award in ADHD Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Award in ADHD course. **Courses are included in this ADHD Course** Main Course: Award in ADHD **GIFT COURSES** Course 01: Early Years Level 4 Course 02: Teaching Assistant ***Others Benefits of this course*** Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Award in ADHD course] Course Curriculum of *** Award in ADHD *** Module 1: Overview of ADHD Module 2: The Experience of Treatment and Care for ADHD Module 3: Families and ADHD Module 4: Psychological Interventions for Children with ADHD in Educational Settings and Parent Training Module 5: ADHD and Attention Difficulties Module 6: Cognitive Approaches in ADHD Module 7: The Organisation of Care for ADHD > Free Courses Course 01: ***Early Years Level 4*** Module 1: Supporting the Emotional and Physical Well-being of Children Module 2: Equality, Diversity and Professional Partnerships Module 3: Health and Safety Legislation Module 4: Observations, Assessments and Planning Module 5: Safeguarding Children Module 6: The Early Years Foundation Stage Module 7: Managing in a Nursery Environment Module 8: Engaging in Professional Development Course 02: ***Teaching Assistant*** Module 01: Roles and Responsibilities of the Teaching Assistant Module 02: Working in the School Module 03: Working in the Classroom Module 04: Promote Children and Young people's Positive Behaviour Module 05: Support Children and Young People's Health and Safety Module 06: Communication and Professional Relationships with Children, Young People and Adults Module 07: Develop Professional Relationships with Children, Young People and Adults Module 08: Promote Equality, Diversity and Inclusion in Work with Children and Young People Module 09: Understand How to Safeguard the Wellbeing of Children and Young People Module 10: Support Learning Activities Module 11: Schools as organisations Module 12: Support Assessment for Learning Module 13: Engage in personal development in children's and young people's settings Module 14: Understand Child and Young Person Development Module 15: Support Children and Young People to Achieve Their Education Potential Module 16: Support Children and Young People to Make Positive Changes in Their Lives Module 17: Facilitate the Learning and Development of Children and Young People through Mentoring Assessment Method After completing each module of the Award in ADHD Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Award in ADHD course is perfect for - Doctors Nurses Social Workers Teachers and Teaching Assistants Family and Friends Requirements There are no specific requirements for this Award in ADHD course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Award in ADHD course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path An Award in an ADHD course may eventually benefit a variety of roles, but it would be especially beneficial to careers as a- SEN Teachers Teaching Assistant Classroom Assistant Support Worker SEN Teaching Assistant Certificates Certificate of completion Digital certificate - Included