• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

Course Images

Telemarketing Training

Telemarketing Training

By Janets

4.7(160)
  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 2 hours 25 minutes

  • All levels

Description

This online course is a unique introduction to how telemarketing works as a powerful tool that can dramatically increase your sales success and generate revenue. You will have a better understanding of how to sharpen your communication skills, your ability to convince, and techniques to personalize each sale call professionally.

This course provides easy to follow instructions for developing your script and pre-call planning to execute your goals. It also provides a clear understanding of how telemarketing can combine expertly to your sales tactics and how to get valuable information from your telesales prospects.

You will explore authentic examples to show the methods for improving your phone etiquette and winning phone tag game.

In just 2 Hours, 25 Minutes, you will:
  • Know what leads to in-depth discussions and eventual sales

  • Determine what to say and what to ask to create interest in clients/customers

  • Avoid half listening and discover exceptional facts about telephone sales

  • Enhance your active listening skills

  • Learn to provide your full, undivided attention to your telesales prospect

  • Reach a potential telesales prospect and boost sales with call-back strategy

Why choose this course
  • Earn an e-certificate upon successful completion.

  • Accessible, informative modules taught by expert instructors

  • Study in your own time, at your own pace, through your computer tablet or mobile device

  • Benefit from instant feedback through mock exams and multiple-choice assessments

  • Get 24/7 help or advice from our email and live chat teams

  • Full Tutor Support on Weekdays

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons

  • Online study materials

  • Mock exams

  • Multiple-choice assessment

Certification

After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.

This qualification is ideal for:
  • Customer Service Assistants

  • Customer Service Representatives

  • Call Center Agents

  • Small Business Owners

  • Sales Assistants

Course Content

Telemarketing Training

Course Overview

00:05:00

Verbal Communication

00:10:00

To Serve and Delight

00:05:00

Exceptional Things about Telephone Sales

00:05:00

It's More Than Just a Phase

00:15:00

Communication Essentials

00:25:00

Developing Your Script

00:15:00

Pre-Call Planning

00:05:00

Phone Tag and Call Backs

00:05:00

Following Up

00:05:00

Closing the Sale

00:10:00

Mock Exam

Mock Exam - Telemarketing Training

00:20:00

Final Exam

Final Exam - Telemarketing Training

00:20:00

Order your Certificates & Transcripts

Order your Certificates & Transcripts

00:00:00

Frequently Asked Questions

Are there any prerequisites for taking the course?

There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.

Can I access the course at any time, or is there a set schedule?

You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.

How long will I have access to the course?

For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.

Is there a certificate of completion provided after completing the course?

Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.

Can I switch courses or get a refund if I'm not satisfied with the course?

We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.

How do I track my progress in the course?

Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.

What if I have technical issues or difficulties with the course?

If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

About The Provider

Janets
Janets
London
4.7(160)
Janets is an online platform where learners come to learn, and evolve. From the very beginning, the aim of this platform was to create an ever-growing community of avid learners instead of just delivering formulaic education. Emphasising on making the learners equipped for the fu...
Read more about Janets

Tags

Reviews