Scope and Purpose: To define the legal relationship between Close Protection Academy and its learners. These terms govern the use of our websites, course bookings, payments, cancellations, and the standards of conduct expected during training.

1. General Definitions

1.1 "Close Protection Academy" refers to the trading name of the company.

1.2 "Learner" means the person named on the registration form.

1.3 "Course" means the course of study as referred to by the title in the registration form.

1.4 "Registration Form" means the document completed by the learner accepting a place and agreeing to fees.

1.5 "Us / Our / We" refers to Close Protection Academy; "You" refers to any current or future learner.

1.6 These terms, course fees, and the registration form govern the relationship between the learner and the academy.

2. Website Use and Course Availability

2.1 Content on our websites is for general information and is subject to change without notice; use of this information is at the learner's own risk.

2.2 All courses are advertised on www.firstaidtrain.co.uk and www.closeprotectionacademy.co.uk.

2.3 Each course has a maximum capacity of 12 learners per instructor (apart from FREC3 which has a ratio of 6:1), allocated on a first-come basis.

2.4 Close Protection Academy reserves the right to amend or cancel courses if deemed necessary.

3. Course Bookings and Payments

3.1 Bookings are made electronically via our website or via email request.

3.2 A maximum of 1 place per learner is available; multiple learners cannot be booked under a single name.

3.3 Course fees are payable in full at the time of booking. Bookings will not be accepted without full payment.

3.4 Close Protection Academy reserves the right to change course fees without notice.

4. Cancellations, Refunds and Rescheduling

4.1 Per Consumer Contracts Regulations 2013, learners may cancel within 14 days of purchase for a full refund.

4.2 Cancellation after 14 days results in the loss of all course fees.

4.3 Rescheduling requests are only permitted up to 14 days prior to course commencement and are subject to a £30 administration fee.

4.4 New course dates must commence within 6 months of the original booking.

4.5 We are not liable for delays caused by acts of God, war, strikes, or government intervention.

5. Course Materials and Copyright

5.1 All course materials are owned or licensed by Close Protection Academy; reproduction or distribution without written permission is strictly forbidden.

5.2 While we ensure information is correct, we do not guarantee the accuracy or reliability of course materials and exclude liability for loss arising from their use.

5.3 Digital video recording is used to evidence outcomes for Highfield (HABC)/Qualsafe Awards; learners must notify instructors prior to the course if they do not consent.

6. Assessments and Examinations

6.1 Practical assessments are conducted by qualified instructors to regulated standards.

6.2 If a learner does not achieve a pass mark, one free retake is permitted on the same day.

6.3 Subsequent attempts at obtaining a pass mark are subject to a fee of £30 per exam.

6.4 Failure to complete workbooks in accordance with Highfield (HABC)/Qualsafe Awards standards will result in an inability to obtain a pass mark.

7. Conduct and Behaviour

7.1 Learners must act in a way that does not cause offence or harm and must adhere to the dress code (no sports colours or offensive clothing).

7.2 We reserve the right to remove any learner whose conduct impedes the progress of the group.

7.3 If a learner’s behaviour is unacceptable or causes damage, the course may be terminated without refund.

8. Quality of Service

8.1 We will use reasonable skill and care but do not guarantee that course content will meet specific individual requirements beyond the course description.

8.2 We do not commit to any particular result or the guaranteed obtaining of a qualification from a course of study.

9. Contact Information

9.1 For all correspondence or cancellation requests, please use the email contact@closeprotectionacademy.co.uk.

9.2 The telephone number for Close Protection Academy is 0800 6226526.

This policy was approved by:

Nicholas Player and Jillian Robertson for Close Protection Academy on 01.01.2026

Review Due by 31.12.2026

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Level 2 Conflict Management Course