Managing Difficult Conversations On-demand - Free Taster Session

Frequently Asked Questions

• Who is this free course for?

  This session is designed for anyone with management, leadership or staff-supervisory responsibilities who wants to approach difficult conversations with greater confidence.

• What will I learn?

  You’ll be introduced to the Transactional Analysis I’m OK–You’re OK model and explore how your mindset can influence the direction and outcome of a difficult conversation.

• How long will this free session take?

  The video lesson takes approximately five minutes. You may also want to allow a little extra time to complete the reflective coaching worksheet.

• Is this course completely free?

  Yes. There is no charge to register for or complete this introductory session.

• How do I access the course?

  Once you register, you’ll receive instructions explaining how to access the session online.

  You can then access the course via your mobile phone, laptop, tablet or computer to watch the video and access the worksheet.

• Can I complete this in my own time?

  Yes. The session is available on demand, so you can complete it at a time and pace that suit you.

• Will I be expected to buy the full course?

  No. The session is completely free. At the end, you’ll have the option to learn more about the full Managing Difficult Conversations On-demand Course, but there's no obligation to buy.