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The Environmental Management Certificate is a CPD-accredited course designed to deepen your understanding of the vital relationship between environmental health and sustainable development. Covering a broad range of topics—from pollution and waste management to environmental law and international agreements—this course equips learners with essential knowledge to appreciate the complexities of protecting our planet. Whether you are new to the field or seeking to broaden your environmental awareness, the course content carefully balances scientific insight with legal frameworks, offering a well-rounded perspective on today’s environmental challenges. Throughout the modules, you will explore critical subjects such as climate change, resource recovery, air and water quality, and the economic aspects of environmental protection. In addition, the course highlights the role of key environmental organisations and international protocols like the Kyoto Protocol and Paris Agreement. Delivered fully online, this certificate provides flexible access to essential environmental concepts without requiring any physical attendance, making it ideal for professionals and enthusiasts aiming to stay informed and relevant in a world where environmental concerns increasingly shape policy and business decisions. Course Curriculum: Module 01: Intro to Environmental Health Module 02: Waste, Pollution and Pollutants Module 03: Environment, Pollution, Climate Change and Health Module 04: Recovering Resources and Managing Waste Module 05: Food Waste Module 06: Plastic Module 07: Air Pollution Module 08: Water Module 09: Environmental Sustainability Module 10: Legal System Module 11: What is Environmental Law Module 12: International Environment Law Module 13: Environmental Organisations Module 14: National Environmental Legacy Act Module 15: The Environment and Economics Part 1 Module 16: The Environment and Economics Part 2 Module 17: Climate Change Module 18: Environmental Impact Assessment Module 19: Nature Conservation Module 20: Kyoto Protocol and Paris Agreement Module 21: Sustainable Development Module 22: Compliance and Governance of Law Module 23: Right to Information, Participation and Justice Module 24: Enforcement of Environmental Law Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Environmental Management Certificate - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Environmental Management Certificate - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Environmental Management Certificate - CPD Accredited training.

***24 Hour Limited Time Flash Sale*** Level 2 in Understanding Specific Learning Difficulties Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Level 2 in Understanding Specific Learning Difficulties Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Level 2 in Understanding Specific Learning Difficulties bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Level 2 in Understanding Specific Learning Difficulties Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Level 2 in Understanding Specific Learning Difficulties Career Bundle: Course 01: Level 2 in Understanding Specific Learning Difficulties Course 02: Effective Strategies for Teaching Students with Learning Disabilities Course Course 03: Learning Disability Awareness Course 04: Special Education Needs (SEN) Teaching Methodologies Course 05: SENCO - Special Educational Needs Coordination Course Course 06: Autism Training Course 07: ADHD Awareness Training Course 08: Early Childhood Mental Health: Strategies and Interventions Course 09: Early Years Primary Teaching Course 10: Executive Functions in Child Development Course 11: The Whole Brain Learning Approach in Child Development Course 12: Child Behaviour Course 13: Child Psychology Course 14: Neuropsychology & Development of Children Course 15: Counselling Children & Supporting Their Wellbeing Course 16: Safeguarding Children Course Course 17: Self Regulation in Young Children Course 18: Young People and Challenging Behaviour Diploma Course 19: Reactive Strategies for Challenging Behaviour of Young People Course 20: Applied Behaviour Analysis (ABA) Course 21: Child and Adolescent Counselling Course 22: Positive Behaviour in Children and Youth Course 23: Teaching Assistant Course 24: Mental Health and Psychiatry Training Course 25: Youth Work Diploma Course 26: Child Protection in Education Course 27: Speech & Language Therapy for Children Course 28: Paediatric Care Course Course 29: Internet Safety: Safeguarding Children Course 30: Play Therapy With Level 2 in Understanding Specific Learning Difficulties, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Level 2 in Understanding Specific Learning Difficulties today and take the first step towards achieving your goals and dreams. Why buy this Level 2 in Understanding Specific Learning Difficulties? Free CPD Accredited Certificate upon completion of Level 2 in Understanding Specific Learning Difficulties Get a free student ID card with Level 2 in Understanding Specific Learning Difficulties Lifetime access to the Level 2 in Understanding Specific Learning Difficulties course materials Get instant access to this Level 2 in Understanding Specific Learning Difficulties course Learn Level 2 in Understanding Specific Learning Difficulties from anywhere in the world 24/7 tutor support with the Level 2 in Understanding Specific Learning Difficulties course. Start your learning journey straightaway with our Level 2 in Understanding Specific Learning Difficulties Training! Level 2 in Understanding Specific Learning Difficulties premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Level 2 in Understanding Specific Learning Difficulties is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Level 2 in Understanding Specific Learning Difficulties course. After passing the Level 2 in Understanding Specific Learning Difficulties exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 2 in Understanding Specific Learning Difficulties course is ideal for: Students seeking mastery in Level 2 in Understanding Specific Learning Difficulties Professionals seeking to enhance Level 2 in Understanding Specific Learning Difficulties skills Individuals looking for a Level 2 in Understanding Specific Learning Difficulties-related career. Anyone passionate about Level 2 in Understanding Specific Learning Difficulties Requirements This Level 2 in Understanding Specific Learning Difficulties doesn't require prior experience and is suitable for diverse learners. Career path This Level 2 in Understanding Specific Learning Difficulties bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

=> Updated Course <= Get Noticed By Recruiters in this Hiring Season by Developing Your Skills! Make a strong base as a teaching assistant and bright enough your education and training proficiency through a certified Level 4 Certificate for Higher Level Teaching Assistants (RQF) Qualifications. This Level 4 Certificate for Higher Level Teaching Assistants (RQF) course is awarded by an established Ofqual-regulated Awarding Organisation named Focus Awards Limited, which ensures you've demonstrated the requisite competency and this competence is acknowledged. It will provide you with essential skills that allow you to start or succeed in a successful teaching career. This most engaging Level 4 Certificate for Higher Level Teaching Assistants (RQF) course assures both professional and certified qualifications for you. With the special course materials that are online and accessible 24/7 from anywhere in the globe, you will be able to master the A-Z of education and training. The contents are designed to equip you with a fundamental and advanced understanding of all aspects of teaching and management, such as communication, relationship building, decision-making processes, innovation, and much more! It will also provide you with a prestigious acknowledgement that allows you to start or succeed in a successful teaching career. Enrol now and be the top-notch teaching professional!!! Why is this Level 4 Certificate for Higher Level Teaching Assistants (RQF)Perfect for You? Change Your Career: Join today and make a life-changing decision, get all the essential knowledge to transform your career. Advance Your Career: With our Regulated qualification, you can move up to the next level in your organisation with expertise. Upgrade Your Skills: Add value to your current educational profile and gain the skill sets to compete in your job role. Enhance Your Credibility: The Level 4 Certificate for Higher Level Teaching Assistants (RQF) Course is Ofqual, UK Govt. Regulated and Awarded by Focus Awards which adds value to your educational profile Cost Efficient: In most cases, British qualification starts from £3000 per annum, but with Apex Learning, you enjoy savings of up to 80% on your educational investment. 100% Money-Back Guarantee: We are confident about our course quality and want to provide the best service to our invaluable learners. That's why we provide 14 days Unconditional Full Money-Back Guarantee with this course to ensure a hassle-free purchase. Benefits you will gain from this Level 4 Certificate for Higher Level Teaching Assistants (RQF) course : Premium quality, intensive e-learning course materials Find a well-defined website for teaching 24/7 teacher assistance Step-by-step guidelines Budget-friendly price Earned recognition from the Uk's top awarding bodies Study in a user-friendly, advanced student portal Convenient and Flexible time limit Qualification Summary Qualification type: Focus Awards Level 4 Award Qualification title: Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Accreditation status: Accredited Level: 4 Guided Learning Hours (GLH): 87 Total Qualification Time (TQT): 360 Qualification number (QN): 601/8533/8 Course Curriculum Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) course comprises seven mandatory units. These are as follows: Awareness of special educational needs Child development and welfare Curriculum planning, delivery and assessment Developing skills to promote positive working relationships Promoting positive behaviour in children and young people Providing support for individual learners and small groups Understand the Higher Level Teaching Assistant role ****Qualification Curriculum**** **Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF)** Unit 1: Understand the Higher Level Teaching Assistant role Unit 2: Child development and welfare Unit 3: Awareness of special educational needs Unit 4: Promoting Positive Behaviour in Children and Young People Unit 5: Providing support for individual learners and small groups Unit 6: Developing skills to promote positive working relationships Unit 7: Curriculum planning, delivery and assessment ***Curriculum of The FREE Courses*** **Teaching Assistant** Module 01: Overview Module 02: Professional Developments for a TA Module 03: Working with the School and Its Policies Module 04: Discussion on Curriculum, Assessment and Monitoring Module 05: Providing the Best Learning Environment Module 06: Learn to Implement ICT, Literacy and Numeracy Development Processes as a TA Module 07: Child Development and the SEN Support Module 08: Understanding Behaviour & Relationships as a TA Module 09: Experienced TAs Maintain Strong Communication with the Students Module 10: Career Prospects for TAs in the UK ** SEN Teaching ** Module 01: Special Education Needs (SEN) An Overview Module 02: SEN Support Module 03: High-Quality Teaching for Pupils with SEN Module 04: SEN Teaching Methodologies Module 05: Communication and Interaction Module 06: Cognition and Learning Module 07: Social, Emotional and Mental Health Difficulties Module 08: Sensory or Physical Needs Module 09: Working in Partnership **EYFS Teaching - Level 3** Module 01: Introduction to EYFS Module 02: Importance of Early Years in Development Module 03: EYFS Teaching Techniques Module 04: Working as an EYFS Teacher Module 05: Promoting Learning and Development Module 06: Children Having Special Education Needs or Disabilities Module 07: Parents' Guide to the Early Years Foundation Stage Module 08: Welfare Requirements Module 09: The EYFS Educational Philosophies and Privileges Module 10: Registration, Inspection, and Quality Improvement Module 11: EYFS Framework in 2021 Learning Outcomes What skills will I gain from this Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Course? Inclusive Teaching and Learning Teaching, Learning and Assessment Approaches Providing opportunities for English, Maths, ICT and Wider Skills Theories of Learning Communication Induction, Icebreakers and Ground Rules Creating a Scheme of Work Devising an Inclusive Teaching and Learning Plan (Session Plan) Understand the Higher Level Teaching Assistant role Self-Evaluation and Continuing Professional Development Learning Duration Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Total Qualification Time It is an estimate of the total amount of time anticipated that a learner would spend to demonstrate mastery of all learning outcomes to achieve the award of the qualification. The whole qualification time is defined as GLH and an estimate of the time a learner will devote to preparation, study, and assessment. It does not underlie supervision by a lecturer, supervisor, or tutor. In the case of qualification, the credit value is defined by TQT, and one credit corresponds to ten hours of learning. Guided Learning Hours for this qualification is 87. Total Qualification Time for this qualification is 360 hours. The total credit value for this qualification is 36 Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Guided Learning Hours These hours comprise all real-time contact time, hours of lectures or tutorial or supervision of a learner, tutor, trainer or other education providers. Progression Level 4 Certificate in Education and Training Level 5 Diploma in Education and Training Level 3 Award in Understanding the Principles and Practices of Assessment Level 3 Award in Assessing Competence in the Work Environment Level 3 Award in Assessing Vocational Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in Learning and Development Level 4 Diploma in Learning and Development Assessment The qualification assessments will be taken through tutor-marked assignments. Upon completing each unit, the learner must attempt a series of questions with comprehensive answers, which will be marked by the tutor. The tutor-marked tasks are required to be assessed by a professional as well. Thereupon, to ensure all the course assignments have met the standards properly by both the learners and assessors, the tasks are subjected to internal and external moderation. NB: At least 50 hours of work placement within a school is required to accomplish this assessment. The work setting can either be a primary, secondary or special school with pupils aged 5+ and studying Key Stage 1 or above. As a part of this placement, learners will require a member with occupational competence in supervising and signing the witness testimonies, to ensure they have gained the work-based learning outcomes of this programme properly. Method of Assessment: Unit 1: In Unit 1, you need to complete a variety of writing assignments Unit 2: In Unit 2, there should be an assessment taken in the workplace, primarily evaluating learners' work, professional discussions with audio-video evidence Unit 3: In Unit 3, you will be demonstrated through your delivered work items and audio-video evidence after evaluating learners in a training context. Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Video Assessment You have to plan many things, such as observation, questioning/ professional discussion, and inspection of supporting work products evidence. Detailed assignment instructions will be made available to you in the 'Guidance for Achieving the Unit' section of your learning portal with a careful and clear explanation. You have to submit all your assignments via the online portal Certification Successful candidates will be awarded a Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) from Focus Awards Limited. Requirements You must be at least 16 years old or above to register and undergo an initial assessment. Since it is level 3 qualification, you must pass the minimum 1st level of the literacy assessment NB: At least 50 hours of work placement within a school is required to accomplish this assessment. The job setting can either be a primary, secondary or special school with pupils aged 5+ and studying Key Stage 1 or above. As a part of this placement, learners will require a member with occupational competence in supervising and signing the witness testimonies, to ensure they have gained the work-based learning outcomes of this programme properly. Career path You will have the ability to accomplish a lot of things with this course certificate. Here are just a few examples: Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/ Trainer Consultant Job hunters & School leavers Educational Psychologist Office clerk & Administration Assistant College or University Student

Customer Service: Customer Service Course Online Are you looking to enrich your telephone etiquette skills? Join our Customer Service: Customer Service Course to master the art of useful contact over the phone. This Customer Service Course teaches all the aspects of phone etiquette and using proper phone language. The Customer Service: Customer Service Course describes how to eliminate phone distractions. Inbound and outbound calls are part of this Customer Service Course. Through the Customer Service Course, handling rude or angry callers. Moreover, Customer Service Course describes handling interoffice calls and voicemail messages. This Customer Service Course is helpful for correcting poor telephone etiquette and wrapping up. Enrol this Customer Service: Customer Service Course to empower your skills and expertise! Learning Outcomes of Customer Service: Customer Service Course After completing this Customer Service: Customer Service Course, you will be able to: Understand various aspects of phone etiquette via Customer Service Course. This Customer Service Course describes how to use proper phone language. Customer Service Course explains how to handle inbound and outbound calls. You can learn how to eliminate phone distractions through the Customer Service Course. Know how to handle rude or angry callers and much more with the help of this Customer Service Course. Main Course: Telephone-Etiquette Course Free Courses are including with this Customer Service: Customer Service Course Customer Service Course, We Offer a free Close Protection Course Special Offers of this Customer Service: Customer Service Course This Customer Service Course includes a FREE PDF Certificate. Lifetime access to this Customer Service Course Instant access to this Customer Service Course Get FREE Tutor Support to this Customer Service Course Customer Service: Customer Service Course Online Giving students a solid understanding of the foundations of first-rate customer service is the aim of the Customer Service: Customer Service course. This customer service course provides guidance on how to resolve complaints, win back customers, and deal with challenging circumstances. By enrolling in this Customer Service: Customer Service course, you will also learn how to control your stress when dealing with difficult clients. After completing the Customer Service: Customer Service course, you'll know more about how to effectively communicate with clients and comprehend their needs. Who is this course for? Customer Service: Customer Service Course Online This Customer Service: Customer Service Course is perfect for students, business experts or stay-at-home parents. Requirements Customer Service: Customer Service Course Online To enrol in this Customer Service: Customer Service Course, students must fulfil the following requirements. To join in our Customer Service: Customer Service Course, you must have a strong command of the English language. To successfully complete our Customer Service: Customer Service Course, you must be vivacious and self driven. To complete our Customer Service: Customer Service Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Customer Service: Customer Service Course. Career path Customer Service: Customer Service Course Online After completing this Customer Service: Customer Service Course, you may be able to pursue a variety of promising career opportunities related to this Telephone-Etiquette field.

Math is one of the most essential skills in all aspects of our lives. However, it can be one of the most difficult for many of us to master. Learning math can be a daunting task when you do not have the right tools or the right materials, especially if you grew up believing that math is hard and that you will never understand it. The Mathematics for Beginners is designed to teach the elementary skills necessary to manipulate algebraic expressions and equations, and also places a strong emphasis on conceptual understanding. You will learn the connection between everyday life problems and the abstract world of mathematics. Using applied examples from a wide variety of topics ranging from finance to physics and life sciences, you will gain the ability to transform problems from a verbal description into the language of mathematics and solve them confidently by applying the rules of algebra. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Mathematics for Beginners is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Mathematics for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Integers ( Directed Numbers) Lecture 1 Introduction 00:02:00 Lecture 2 Multiplying any digit number by 11, 22, and 33 00:09:00 Lecture 3 Integers and ordering of integers 00:06:00 Lecture 5 Operations on Integers 00:04:00 Lecture 6 Multiplication and Division of Integers 00:04:00 Lecture 7 Powers of Integers (Exponents) 00:04:00 Factors and Multiples Lecture 8 Complete knowledge about factors and multiples 00:06:00 Lecture 9 Divisibility tests for 2,3,4,5,6 00:07:00 Lecture 10 Divisibility rules 7,8,9,10,11 00:06:00 Lecture 11 Prime Factorization 00:06:00 Lecture 12 Highest Common Factor HCF 00:10:00 Lecture 13 Least Common Multiple LCM 00:16:00 Lecture 14 Relation between LCM and HCF 00:04:00 Fractions Lecture 15 Classification of Fractions 00:04:00 Lecture 16 Convert mixed to improper and improper to mixed fractions 00:03:00 Lecture 17 Equivalent Fraction 00:04:00 Lecture 18 Comparing Fractions after converting to like fractions 00:09:00 Lecture 19 Reducing a fraction to lowest term 00:04:00 Lecture 20 Addition and subtraction OF fractions 00:08:00 Lecture 21 Multiplication and division of fractions 00:11:00 Lecture 22 Word problems on fractions 00:16:00 Simplification Rule : BODMAS Lecture 23 BODMAS and rules to remove brackets 00:03:00 Lecture 24 Simplify expressions using BODMAS rules 00:05:00 Lecture 25 Simplify expressions involving fractions using BODMAS 00:07:00 Decimal numbers Lecture 26 Decimal numbers in relation to fractions 00:08:00 Lecture 27 Like and unlike Decimals 00:05:00 Lecture 28 Ordering of Decimal numbers 00:10:00 Lecture 29 Addition and subtraction of Decimal 00:07:00 Lecture 30 Multiplication of Decimal 00:03:00 Lecture 31 Division of Decimal 00:05:00 Rational Numbers Lecture 32 Rational number 00:02:00 Lecture 33 Representation of Rational Numbers on Number line 00:04:00 Lecture 34 Determining which fraction is terminating or non terminating 00:05:00 Lecture 35 shortcut method of writing decimal expansion of fraction to decimal 00:08:00 Approximation Lecture 36 Rounding to whole number 00:06:00 Lecture 37 Rounding to required number of decimals (1 d.p. ) 00:05:00 Lecture 38 rounding to significant digits 00:07:00 Lecture 39 Practice question on three methods of approximation 00:05:00 Estimation and Scientific Notation or Standard form Lecture 40 Estimation 00:05:00 Lecture 41 Scientific Notation 00:07:00 Lecture 42 Operation on numbers when they are in scientific notation 00:06:00 Percentage Lecture 43 Percentage to fraction and fraction to percentage 00:06:00 Lecture 44 Percentage of a quantity and conversation to decimal 00:06:00 Lecture 45 Expressing one quantity as percentage of another quantity 00:06:00 Lecture 46 Finding increase decrease percent 00:05:00 Lecture 47 Uses of percentages-Word Problems 00:09:00 Ratio and Proportion Lecture 48 Ratio- How to express as simple ratio 00:09:00 Lecture 49 How to compare Ratios 00:04:00 Lecture 50 Word problems on finding ratios 00:07:00 Lecture 51To divide a given quantity into a given Ratio 00:11:00 Lecture 52 Proportion 00:04:00 Lecture 53 Practice problems on Proportion 00:06:00 Lecture 54 Continued proportion 00:06:00 Unitary Method and its Applications Lecture 55 Direct Variation ( or proportion) 00:04:00 Lecture 56 Problems based on Direct proportion 00:10:00 Lecture 57 Inverse Variation ( or proportion) 00:10:00 Lecture 58 Multiple Ratios 00:10:00 Profit , Loss, discount and Tax Lecture 59 Basics - Profit and Loss 00:04:00 Lecture 60 More practice problems on Profit & Loss 00:06:00 Lecture 61 Selling price formula and Problems 00:04:00 Lecture 62 Cost price formula and Problems 00:03:00 Lecture 63 Higher problems on Profit and Loss 00:08:00 Lecture 64 Basics - Discount 00:05:00 Lecture 65 Practice problems on Discount 00:04:00 Lecture 66 Tax 00:06:00 Resources Resources - Mathematics for Beginners 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Premium Bundle of all Time | Ofqual Regulation + NCFE Awards + QLS Endorsement | Assessment & Tutor Support Included

Revision and teaching of a selection of the most common key areas of difficulty across all three units of the course. A different selection of content will follow in the Easter Revision course.

Revision and teaching of a selection of the most common key areas of difficulty across all three units of the course. A different selection of content will follow in the Easter Revision course.

Revision and teaching of a selection of the most common key areas of difficulty across all three units of the course. A different selection of content will follow in the Easter Revision course.