5202 Courses

SAP Training Online | Sap Training in London, UK What is SAP? SAP is one of the largest ERP(Enterprise Resource Planning) software in the world. It provides end to end solution for Financials, Manufacturing, Logistics, Distributions etc. SAP applications, built around their latest R/3 system, provide the capability to manage financial, asset, and cost accounting, production operations and materials, personnel, plants, and archived documents. The R/3 system runs on a number of platforms including Windows and MAC and uses the client/server model. SAP Career Potential You can become a SAP consultant. SAP consultants analyze, design, and configure new computer software and systems in accordance with their employers' or clients' specifications, as well as write programs such as forms, specifications, and interfaces. They also test new interfaces to ensure that system workflows are optimized and interact with end-users to make changes as requested and obtain feedback. As a SAP consultant, you could expect to earn £80,000-£150,000 per year. Which SAP Module Osborne Training offers training on various sap modules such as  Financial and Controlling Sales and Distribution Material Management CRM SRM HANA And many more... Study Options Instructor-Led Live SAP Online Training Students attending training through Online LIVE Training have a real-time, Live Instructor-Led student experience through the world-class Virtual Learning Campus. Online LIVE Training provides an engaging live classroom environment that allows students to easily interact with instructors and fellow students virtually. Classroom-Based Live SAP Training in London Osborne Training offers evening sessions for classroom-based training, where an experienced Tutor/Consultant goes through the whole SAP Training course from the London campus. Only selected modules are offered from the London campus. Free Certification from Osborne Training on completion. You may attempt for SAP certification exams online to get certificate directly from SAP. Syllabus varies depending on the module take. Please send a query to receive full syllabus information.

Description Freelance Writing For Beginners : Freelance Writing Jobs : Beginners Guide A lot of орроrtunitiеѕ abound fоr freelance writing online and offline. Whеn I say орроrtunitiеѕ, I mеаn a whоlе lоt оf them. Aѕ a writеr who knоwѕ hiѕ/hеr оniоnѕ, you саn never ѕtаrvе. Thiѕ iѕ bесаuѕе, on a daily bаѕiѕ, people nееd соntеnt fоr different rеаѕоnѕ. Cоntеnt, juѕt likе fооd iѕ ѕоmеthing thаt people can't dо withоut; реорlе аlwауѕ wаnt tо get their thоughtѕ аnd idеаѕ асrоѕѕ tо оthеrѕ and most times, thе best way to do that iѕ thrоugh written соntеnt. There have never been more opportunities in the freelance writingbusiness. Apart frоm gеtting their idеаѕ асrоѕѕ tо оthеrѕ, реорlе аlѕо wаnt tо еxрrеѕѕ thеir emotions, innеr thoughts, аnd mоѕt imроrtаntlу, thеу wаnt tо market thеir products аnd services thrоugh ԛuаlitу writtеn соntеnt thеу put оut thеrе, often referred tо as соntеnt marketing. Many people are looking to hire freelance writers.  I haven't mеntiоnеd that individuals аnd nеwѕ оrgаnizаtiоnѕ аlѕо use written соntеnt on a daily bаѕiѕ tо gеt оut uѕеful information to thеir tееming аudiеnсе. All thеѕе роintѕ to thе fасt that thеrе is аlwауѕ ѕоmеоnе or оrgаnizаtiоn whо nееdѕ writtеn content for оnе rеаѕоn or the оthеr аnd that is nоt gоing tо stop ѕооn. The purpose of this 'Freelance Writing For Beginners' course is to describe how to find and secure these opportunities. Fоr аgеѕ, writеrѕ hаvе bееn uѕing their writing ѕkillѕ tо make a living fоr themselves, although mоѕt writеrѕ juѕt limit thеir selves to wоrking аѕ journalists оr nоvеliѕtѕ. Hоwеvеr, there iѕ mоrе to writing than juѕt rеѕuming аt оnе оffiсе еvеrу mоrning whеrе уоu writе and еdit news аrtiсlеѕ. Thе еmеrgеnсе оf the intеrnеt hаѕ done a lоt to change the wау wе dо a lot of thingѕ, and freelance writing for beginnersrepresents a real chance of making money from your own home business. Today, highlу skilled people nо lоngеr nееd tо ѕit in a bоxеd office еvеrу dау dоing a ѕimilаr jоb, they саn ѕimрlу ѕit in thеir bеdrооmѕ, connect with clients оnlinе, еxесutе jоbѕ аnd submit, withоut stepping оut of their house. Thiѕ iѕ rеfеrrеd to аѕ frееlаnсе wоrking, аnd writеrѕ аrе оnе оf thоѕе ѕkillеd реорlе whо practice frееlаnсing thе most. Even thоugh freelancing offers writers аn opportunity tо work and еаrn аѕ muсh bу seeking their сliеntѕ by themselves, mоѕt writers аrе ѕtill nаïvе whеn it comes to the frееlаnсing world. They ѕlаvе away thеir livеѕ wоrking fоr оrgаnizаtiоnѕ whеrе the pay thеу rесеivе mоѕt times is nоt соmmеnѕurаtе with their еffоrtѕ. Whаt uѕuаllу саuѕеѕ thiѕ iѕ lасk оf infоrmаtiоn. By thе timе you knоw thаt there are реорlе whо аrе willing tо рау уоu well tо write thеm ԛuаlitу articles, mеmоirеѕ, newsletters, eBooks, and еmаilѕ, уоu will hаvе nо орtiоn thаn tо jump on thе frееlаnсing wagon. Thе ԛuеѕtiоn thаt may be going through уоur mind nоw iѕ, 'how do I become a freelance writer and hоw dо I gеt clients аѕ a freelance writer?' And the answer to thаt iѕ very ѕimрlе - infоrmаtiоn. The оnlу diffеrеnсе bеtwееn уоu and the оthеr writer down the ѕtrееt whо is mаking a lot оf mоnеу аѕ a freelance writer iѕ juѕt information. It iѕ one thing for орроrtunitiеѕ tо bе аvаilаblе fоr writеrѕ, and it iѕ an еntirеlу diffеrеnt bаll gаmе for writеrѕ tо recognize and kеу into thеѕе freelance Ð¾Ñ€Ñ€Ð¾rtunitiеѕ. Aѕ ѕаid earlier, it iѕ only one thing thаt diffеrеntiаtеѕ a successful реrѕоn and thе реrѕоn who iѕ just thеrе. And thаt оnе thing iѕ аvаilаblе infоrmаtiоn. But уоu ѕhоuldn't bоthеr about thаt аnуmоrе аѕ you аrе аbоut tо rесеivе аll the information уоu nееd to turn your lifе аrоund аѕ a writer. In thiѕ course, you will learn How To Start Freelance Writing, уоu will аlѕо lеаrn еvеrуthing уоu nееd to ѕtаrt, as wеll hоw to get рrеmium сliеntѕ who can pay hаndѕоmеlу for your ѕеrviсеѕ. Sо, if уоu are a wannabee freelance writеr struggling tо mаkе mоnеу off уоur skill, you аrе аt thе right place, аnd уоu ѕhоuld fаѕtеn your seatbelt аnd be rеаdу tо learn. I am оnlу giving уоu one assurance, аnd thаt iѕ; if уоu tаkе асtiоn and follow аll the steps I аm going tо outline, you should be well on the way to winning уоur firѕt сliеnt аѕ a frееlаnсе writеr. Enоugh said, lеt'ѕ gеt ѕtrаight tо buѕinеѕѕ. What Will I Learn? Use recommended tools to help in freelance writing jobs Know how to start a successful business in freelance writing How to find clients for beginners in freelance writing Make money as a freelance writer Write a winning freelance writer profile online Write a winning proposal for your freelance writing projects Find the top niches for freelance writing Requirements Students should have a good command of written English You want to learn how to start freelance writing for beginners Who is the target audience? Anyone who wants to make learn how to start freelance writing Introduction - Freelance Writing For Beginners Introduction To Freelance Writing For Beginners 00:07:00 How To Start Freelance Writing - Word Processors 00:06:00 How To Start Freelance Writing - Proofreading Tools 00:05:00 Communication 00:05:00 Freelance Writing For Beginners : Exploring Freelance Writing Niches - Content SEO Optimized Web Articles 00:08:00 Sales Copy 00:07:00 How To Write A Press Release 00:06:00 Book Blurbs 00:05:00 A Movie Script Pitch Letter 00:08:00 How To Structure An eBook 00:06:00 Freelance Writing For Beginners : Finding Your Clients Writing A Great Profile 00:08:00 Writing A Winning Proposal 00:05:00 Conclusion 00:03:00 Additional Resources Additional Resource - Freelance Writing For Beginners 00:00:00

Description: Have you ever thought of working for yourself and becoming your own boss? Then you are on the right track! The activity of setting up a business and taking on financial risks in order to make a profit is known as entrepreneurship. To run a business effectively, it is compulsory to understand related skills and knowledge of entrepreneurship. Starting a business without basic knowledge is like riding a boat without a rudder. From the basics of the course, you will learn about entrepreneurial mindset and understand each and every single detail about business entrepreneurship. Business Entrepreneurship Course begins with by explaining the significance and features of entrepreneurship, and all the business components to be a successful entrepreneur. Besides, you will be able to evaluate your entrepreneurial ability, create innovative business ideas and expand your business through online. Furthermore, this course will help you to understand different kinds of business ownership, global business strategies, and structures. This complete course will teach you everything you need to know about entrepreneurship so that you don't need to look for another course after completing it. Learning Outcomes: Allot a definition to crowdsourcing as well as its worth for business Acquire knowledge of project when crowdsourcing makes a proper sense Relate the crowdsourcing procedures Figure out platforms as well as social media tools to manage support your crowdsourcing campaigns Narrate the main features of crowdsourcing, involving microwork, macro work, crowd voting, crowd contents, crowd wisdom, as well as crowdfunding, Draw the attention make your crowd get involved Allot a definition of the term 'consultants' as well as clarify their role for the current business world Recognise consulting opportunities Promote a business formula including a business plan, budget, marketing vision, fee structure, and above all resources, Exploit social media and networking abilities to boost your consulting business Preserve your work with contracts Find out means to get to the top of trends as well as changes Describe the complexities of doing business in a global context Discuss trends in global business Apply strategies and tools needed to help shift a regional business into a global enterprise Closely evaluate your current business operation and determine its readiness for moving into a global marketplace Create an international business plan and prepare it for implementation Define what an online business is Identify opportunities for an online business Find resources to support your business Create a business strategy that includes a business plan, budget, and marketing plan Begin setting up a website, mobile presence, and storefront with e-commerce support Decide whether or not your online business can benefit from joining an online marketplace Market your online business using social media and the Internet Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Entrepreneurship Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Entrepreneurship Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 Course Overview 00:15:00 What Is Crowdsourcing? 00:45:00 The Crowdsourcing Process 00:15:00 Choosing Your Crowdsourcing Platform 00:30:00 Social Media and Crowdsourcing 00:15:00 Engaging the Crowd 00:15:00 Types of Crowdsourcing 00:45:00 Module : 2 Course Overview 00:05:00 What It's All About 00:15:00 Business Building Blocks 00:30:00 Crunching the Numbers 00:30:00 Planning Your Business 00:30:00 Creating a Sales and Marketing Strategy 00:30:00 Getting the Work Done 00:30:00 Module : 3 Course Overview 00:15:00 How Online Businesses Can Benefit You 00:15:00 Laying the Groundwork 00:15:00 Creating a Business Plan 00:30:00 Breaking Down the Plan 00:30:00 Building Your Online Business 01:00:00 Internet Marketing Basics 00:30:00 Module : 4 Course Overview 00:15:00 Understanding the Global Business Environment 00:45:00 The Global Trade Market 00:30:00 Products and Services 00:30:00 E-Commerce on the Global Stage 00:30:00 Working in the Global Context 00:45:00 The Economics of Global Business 00:00:00 The Logistics of Global Business 00:46:00 Beyond the Rules - Ethical Concerns 00:45:00 Choosing Your Growth Strategy 00:30:00 Building Your Growth Plan 00:30:00 Implementing Your Growth Plan 00:30:00 Rules and Regulations 00:45:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Recruitment consultants are specialists who are both adored by companies and individuals when it comes to recruitment. They are handsomely paid both through gratitude and money for successfully recruiting a candidate. So if you want to classify yourself in this category, you may want to consider taking this Recruitment Consultant Diploma course. The course is divided into two sections, where the first one gives you an idea about recruitment while the second section focuses on managing it. In the first section you are initially given an introduction to recruitment, following which you learn about the selection process of a recruitment cycle. You will further discover how to set goals, interview questions, avoiding bias and much more. In the second part of the course, you focus more on hiring strategies, ways to lure great candidates and filtering applicants in order to interview them. You also learn about the interview and selection process in detail. Overall this course is an amazing blend made to make sure you get the proper understanding in recruitment consultancy that is required to achieve success. Who is the course for? Individuals looking to start a new career in human resources or recruitment People who want to improve their skills and develop their career further in HR management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Recruitment Consultant Diploma is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: HR Manager Recruitment consultant HR Administrator HR Assistant Recruitment Consultant Diploma - Updated Version Module 1 - Introduction to Recruitment: Importance and Implications 00:17:00 Module 2 - An Overview of the Recruitment Industry 00:26:00 Module 3 - The UK Recruitment Legislation 00:19:00 Module 4 - Sales and Selling in the Recruitment Industry 00:11:00 Module 5 - The Recruitment Process 00:47:00 Module 6 - Key Performance Indicators for the Recruitment Industry 00:25:00 Module 7 - Candidate Attraction for Recruitment 00:35:00 Module 8 - Candidate Management 00:22:00 Module 9 - Candidate Interview Processes 00:24:00 Module 10 - Client Acquisition 00:36:00 Module 11 - Client Strategy in the Recruitment Sector 00:25:00 Module 12: Client Management 00:27:00 Module 13 - Steps to Starting and Running a Successful Recruiting Service 00:23:00 Recruitment Consultant Diploma - Old Version Recruitment Basics Introduction to Recruitment 00:15:00 Recruitment 01:00:00 Shortlisting 00:15:00 Selection 01:00:00 Definitions of Training and Development 00:15:00 Considerations in the Design of Training Programmes 00:15:00 Implementing Training 00:15:00 Learning Methods 00:30:00 Recruitment Module One - Getting Started 00:15:00 Module Two - Introduction to Recruitment 00:30:00 Module Three - The Selection Process 00:30:00 Module Four - Goal Setting 00:30:00 Module Five - The Interview 00:30:00 Module Six - Types of Interview Questions 00:30:00 Module Seven - Avoiding Bias in Your Selection 00:30:00 Module Eight - The Background Check 00:30:00 Module Nine - Making Your Offer 00:30:00 Module Ten - Orientation and Retention 00:30:00 Module Eleven - Measuring the Results 00:30:00 Module Twelve - Wrapping Up 00:15:00 Managing Recruitment Module One - Getting Started 00:30:00 Module Two - Defining and Knowing the Position 01:00:00 Module Three - Hiring Strategy 01:00:00 Module Four - Lure in Great Candidates 01:30:00 Module Five - Filtering Applicants to Interview 01:00:00 Module Six - The Interview (I) 01:00:00 Module Seven - The Interview (II) 01:00:00 Module Eight - Selection Process (I) 01:00:00 Module Nine - Selection Process (II) 01:00:00 Module Ten - Making an Offer 01:00:00 Module Eleven - Onboarding 01:00:00 Module Twelve - Wrapping Up 00:30:00 Recruitment - Interview Process History of the Interviewing Process 00:30:00 The Recruitment and Selection Process 00:15:00 Factors in the Hiring Process 00:15:00 Cost Analysis 00:15:00 Job Analysis and Position Profiles 00:30:00 Determining the Skills You Need 00:15:00 Finding Candidates 00:30:00 Advertising Guidelines 00:00:00 Screening Resumes 00:30:00 Performance Assessments 00:30:00 Problems Recruiters Face 00:15:00 Interviewing Barriers 00:15:00 Non-Verbal Communication 00:15:00 Types of Questions 00:30:00 Case Study 00:15:00 Traditional vs. Behavioral Interviews 00:30:00 Other Types of Questions 00:15:00 The Critical Incident Technique 00:15:00 Listening for Answers 00:30:00 Difficult Applicants 01:00:00 Interview Preparation and Format 00:00:00 Other Interview Techniques 00:30:00 Scoring Responses 00:15:00 Checking References 00:30:00 Human Rights 00:15:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Recruitment Consultant Diploma 00:30:00 Final Exam Final Exam- Recruitment Consultant Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Social Media Strategy for Business will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Social Media Strategy for Business will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Social Media Strategy for Business and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Social Media Strategy for Business is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Social Media Strategy for Business. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Social Media Strategy for Business will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Introduction Unit 1: Introduction 00:02:00 Section 02: Importance of Social Media Marketing for Business Unit 1: Why Social Media Marketing is Important for Every Business 00:13:00 Unit 2: Social Media Terminology 00:04:00 Section 03: Creating a Social Media Strategy Unit 1: How to Create an Internet Marketing System That Will Generate Sales 00:22:00 Unit 2: How to Find Sources for Great Posts 00:05:00 Unit 3: How to Create a Social Media Calendar 00:08:00 Unit 4: Elements for the Perfect Posts 00:07:00 Unit 5: How to Create Standard Social Media Messages 00:14:00 Unit 6: How to Stay in Touch with Your Followers 00:13:00 Unit 7: How to Evaluate Your Social Media Campaigns 00:11:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Hotel Management with Hotel Receptionist and Hospitality Management Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Hotel Management with Hotel Receptionist and Hospitality Management Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Hotel Management with Hotel Receptionist and Hospitality Management Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Hotel Management with Hotel Receptionist and Hospitality Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Hotel Management with Hotel Receptionist and Hospitality Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Hotel Management with Hotel Receptionist and Hospitality Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Hotel Management with Hotel Receptionist and Hospitality Management course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Hotel Management with Hotel Receptionist and Hospitality Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Hotel Management with Hotel Receptionist and Hospitality Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Hotel Management with Hotel Receptionist and Hospitality Management is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Introduction to Hotel Management Hotel Business Administration 00:15:00 Type of Hotels 00:15:00 Hotel Administration Structure 00:15:00 Hospitality Management Introduction to Hospitality Management 01:00:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Influences Which Affect the Industry 00:15:00 The Development of the Hospitality Industry 01:00:00 Hospitality Brands 00:15:00 Accommodation 01:00:00 Food Service 01:00:00 Successful Quality Management 01:00:00 Housekeeping, Engineering & Security Housekeeping 00:15:00 Engineering Department 00:15:00 Security Departments 00:15:00 Human Resource Management Human Resource Management 01:00:00 Roles of HRM 00:15:00 Quality Management Quality Management 00:15:00 Marketing Marketing 00:45:00 Market Strategy in Hotel Industry 00:30:00 Interdepartmental Communications Skills Interdepartmental Communications 00:15:00 Communication Skills 00:45:00 Hotel Receptionist An Overview of Hotel Reception 01:00:00 Hotel Reception Standard Procedures 00:30:00 Communication Skills Required for Hotel Reception 01:00:00 Customer Service in Hotel Reception 00:30:00 Telephone Handling in a Hotel 01:00:00 How to Handle Difficult Hotel Guests 00:40:00 Administrative Skills as a Hotel Receptionist 00:30:00 Computer Skills and Programs 00:15:00 Brand Standards in the Hospitality World 00:25:00 Being a Team Player: Working with Other Hotel Departments 00:15:00 Safety and Security in the Hotel 01:00:00 Sales and Marketing as a Hotel Receptionist 00:30:00 Dressing the Part: Creating the Professional Look in Hospitality 00:15:00 Keeping Stress Under Control on the Job 00:30:00 Legal Issues in Hospitality 00:30:00 The Future for Hotel Receptionists 00:30:00 Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00