27136 Courses

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

Join us to gain experience and log miles. Perhaps you have the skill to complete the next level in RYA qualification but need more miles, or maybe you wish to refresh your capabilities as a qualified skipper or a crew member. This is the perfect opportunity to join like-minded people, practice your skills and log those required miles. You will be part of a crew of five, along with one of our experienced instructors who can help you with the skills and drills required for all levels of RYA courses. During a 5-day course you will visit some of the most beautiful harbours and anchorages on the west coast of Scotland. You will be living on one of our fully coded, well equipped, yachts. Food, fuel and marina fees are included. A weekend course will not venture so far, and the emphasis will be on short passages to local harbours or marinas, with lots of activities en route. What is included in the price: 5 nights on board (2 nights on a weekend course), all on board meals and snacks, all marina fees, fuel and gas. Optional extras: oil skins hire - £3.50 per item/day; cleaning fee £12.50/per person or the crew can clean the boat; sleeping bag can be hired at just £15 per period.

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

This Temporary Works Supervisor (TWS) course is part of our Site Safety Plus suite of training courses and it is designed to provide participants with a thorough and detailed knowledge of what the role of a temporary works supervisor involves. Overview This course will give you some important in depth knowledge of the role of a Temporary Works Supervisor, as well as an understanding of temporary works and the risk management involved. COURSE DURATION: The course lasts for 1 day This training is designed to teach the following: – Understanding risk management when applied to temporary works. – The role of the temporary works supervisor in co-operation, co-ordination, communications and competency while managing temporary works. – The legal duties, roles and responsibilities of the temporary works supervisor. – The role of any other temporary work processes. – Any understanding of the relevant aspects of the temporary work supervisor if BS 5975:2008+A1:2011. ENTRY REQUIREMENTS: In order to enroll in this course you will need to have experience managing all forms of temporary works. Also, you should have a basic understanding of written and spoken English, as the course materials and instruction are all in English. If you have any questions or concerns, please feel free to contact us at any time. Certification/Qualification: Upon successful completion of this course you will receive the CITB Cskills Awards Site Safety Plus certificate.

🌟 Elevate Your Customer Service to Extraordinary Heights! 🌟   Are you ready to revolutionize the way you interact with your customers? Welcome to the 'Customer Service Masterclass - An Unforgettable Support Experience' - the ultimate online course designed to transform your customer service from ordinary to extraordinary!   🚀 Why Choose Our Masterclass?   ✨ Create Unforgettable Experiences: Learn the art of crafting memorable interactions that leave a lasting impression on your customers. From first contact to issue resolution, discover the secrets to building meaningful connections.   ✅ Master Proactive Problem-Solving: Anticipate your customers' needs before they even realize it! Uncover proven strategies to address concerns efficiently and effectively, turning potential problems into opportunities to showcase your stellar service.   🌐 Navigate the Digital Landscape with Ease: In today's digital age, customer service goes beyond face-to-face interactions. Gain insights into managing online inquiries, social media interactions, and virtual support channels with finesse.   🔥 Boost Customer Satisfaction and Loyalty: Happy customers are loyal customers. Uncover the techniques that will not only meet but exceed customer expectations, fostering loyalty that lasts a lifetime.   📈 Measure and Improve: Dive into the world of analytics and feedback to continuously enhance your service. Discover how to turn data into actionable insights, driving ongoing improvements for an ever-evolving customer experience.   🎓 What You'll Learn: The Psychology of Customer Satisfaction Effective Communication Strategies Handling Challenging Situations with Grace Implementing Proactive Customer Service Harnessing Technology for Seamless Support Building a Customer-Centric Culture within Your Team   🎁 Exclusive Bonuses: Enroll now and receive: 📚 Comprehensive Course Materials 🗣️ Access to a Thriving Community of Like-Minded Professionals 📈 Practical Tools and Templates for Immediate Implementation   👩‍💻 Who Should Enroll: Customer Service Representatives Support Team Leaders Entrepreneurs and Small Business Owners Anyone Passionate about Delivering Exceptional Service   💡 Ready to Stand Out in a Crowded Marketplace? Don't miss out on the chance to take your customer service to new heights. Join the 'Customer Service Masterclass' and unlock the key to creating an unforgettable support experience for your customers. Enroll now and let excellence become your standard!   🚀 Transform today, thrive tomorrow! 🚀   Course Curriculum

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

Gain robust techniques for obtaining feedback from end users throughout product design, and learn how to identify new opportunities for design improvement.

Duration 3 Days 18 CPD hours This course is intended for The intended audience for this course is experienced web developers who are new to User Experience (UX) and Responsive Design principles. These professionals typically have a solid understanding of front-end development technologies such as HTML, CSS, and JavaScript but seek to expand their skillset to create more user-centric, adaptable, and accessible web experiences. Roles that would benefit from this course include: Front-end Web Developers Full-stack Developers Web Designers Team Leads and Project Managers Freelance Web Developers Overview Working in a hands-on learning environment led by our expert UX coach, you'll learn to: Understand and apply UX principles and user-centered design processes: Participants will learn to identify the needs and preferences of users, create user personas, and apply UX best practices to develop intuitive, user-friendly web experiences. Design and implement responsive web layouts: Participants will gain the skills to create fluid grid layouts, use flexible images, and apply media queries to design web pages that adapt seamlessly across various devices and screen sizes. Optimize web performance for responsive designs: Participants will learn techniques to improve website performance, including image optimization, responsive images, and minification and concatenation of assets, ensuring a fast and smooth user experience across devices. Implement accessible web designs: Participants will understand the importance of accessibility in web design and learn to apply WCAG principles and accessible design patterns to create websites that are usable by a wide range of users, including those with disabilities. Collaborate effectively with designers, developers, and stakeholders: Participants will gain insights into design collaboration and handoff processes, enhancing their ability to communicate design decisions, provide and receive feedback, and work efficiently with team members and clients. In today's fast-paced digital world, user-centric and adaptable websites are no longer a luxury ? they're a necessity. By embracing UX and responsive design, you'll unlock the potential to elevate your websites, boosting user satisfaction and engagement. This, in turn, leads to higher conversion rates and a stronger online presence for your clients or organization, as well as better collaboration within your team, bridging the gap between designers, developers, and stakeholders.UX Design & Responsive Design for Experienced Web Developers is a three day, engaging hands-on workshop designed to equip you with the latest skills and best practices in User Experience (UX) and Responsive Web Design required to create seamless, user-friendly websites that adapt effortlessly across devices. This course will immerse you in the latest skills, best practices, and hands-on activities, empowering you to create exceptional, accessible websites that excel across devices and captivate users. Throughout the program you?ll explore the fundamentals of UX and responsive design, including user-centered design processes, mobile-first and desktop-first approaches, and design techniques for various devices and screen sizes. You'll gain practical experience creating responsive layouts, optimizing performance, and implementing accessible web designs, all while leveraging popular frameworks and design tools. You'll also gain valuable insights into performance optimization, accessibility, and collaboration strategies, ensuring you have the complete toolkit to excel in your field.By the end of this workshop, you?ll have gained a solid understanding of UX and responsive design principles, as well as hands-on experience in applying these concepts to real-world projects. You?ll be able to create more user-friendly, responsive, and accessible websites, and collaborate more effectively with your design and development teams. Introduction to UX and Responsive Design: Understanding User Experience What is UX? Importance of UX in web development UX principles and best practices User-centered design process Responsive Web Design Basics What is Responsive Web Design? Importance of Responsive Design in modern web development Fluid grid layout, flexible images, and media queries Hands-on Activity: Creating a Responsive Layout Designing a simple responsive layout using HTML, CSS, and media queries Breakdown and explanation of the code Testing responsiveness across different devices Mobile-first vs. Desktop-first Approaches Pros and cons of each approach Deciding which approach to use Designing for Different Devices and Screen Sizes Common breakpoints and device considerations Accessibility and usability across devices Typography, color, and other design elements in responsive design Hands-on Activity: Designing for Different Devices Modifying the previously created responsive layout to optimize for various devices Discussion and feedback on designs Advanced UX and Responsive Design Techniques: UX Research and Testing Importance of UX research Usability testing and user feedback A/B testing and heatmaps Navigation and Information Architecture Designing effective and user-friendly navigation Organizing content and information Common navigation patterns in responsive design Hands-on Activity: Designing Navigation for Responsive Websites Adding navigation elements to the previously created responsive layout Testing navigation on different devices and screen sizes Discussion and feedback on navigation designs Responsive Web Design Frameworks and Tools Overview of popular frameworks (Bootstrap, Foundation, etc.) Pros and cons of using frameworks Introduction to design tools (Sketch, Figma, Adobe XD) Hands-on Activity: Exploring Frameworks and Tools Experimenting with a chosen framework or design tool Redesigning the responsive layout using the selected framework/tool Sharing experiences and discussing the benefits and drawbacks UX and Responsive Design Best Practices: Design Patterns and UI Components Common design patterns in responsive web design Designing reusable UI components Consistency and usability in UI components Performance Optimization Importance of performance in responsive design Image optimization and responsive images Minification and concatenation of assets Hands-on Activity: Optimizing Performance (1.5 hours) Applying performance optimization techniques to the responsive layout Testing the improvements in performance Sharing results and discussing best practices Accessibility in UX and Responsive Design Importance of accessibility in web design Accessibility principles (WCAG) Accessible design patterns and techniques Hands-on Activity: Evaluating and Improving Accessibility Assessing the accessibility of the responsive layout Implementing accessibility improvements Testing and discussing the results Design Collaboration and Handoff Collaborating with designers, developers, and stakeholders Effective communication and documentation Design handoff tools and techniques Hands-on Activity: Simulating Design Handoff Participants will work in pairs to simulate a design handoff Reviewing, discussing, and providing feedback on each other's responsive layouts Sharing experiences and lessons learned

This fashion design 2-DAY course for beginners and intermediates is a group class aimed to support aspiring designers or designers in need of guidance in the realisation of a viable and realistic collection of bags and/or accessories.This course enables you to understand essential skills required to become a fashion bag designer ans well as guiding you through the steps necessary for designing, developing, prototyping and manufacturing your collection.   WHY THIS IS NOT THE USUAL ‘ACCESSORY DESIGN’ COURSEThis course is designed by a team of designers, prototype makers and handbag manufacturers.It is both a theoretical and practical course which will teach you what the industry requires from designers in order to be able to understand and correctly translate their ideas into finished products.This course is focused on giving you an overview on the complexity and extensiveness of the process that designing a collection of handbags requires.The course will assist you in understanding the prerequisites before and during the design of your styles. This knowledge will enable you to circumvent a lengthy, costly, and occasionally frustrating process when it comes time to prototype and manufacture your collection.   WHY WE CREATED A FASHION DESIGN COURSEAfter years of experience in designing and developing collections for our customers, we realised that there was a substantial lack of clear information available about what designing a collection of handbags and fashion accessories truly requires and how it is achieved.We created this course with the aim of helping the new generation of designers, as well as designers which are still struggling, in developing their ideas and empower them to clearly and correctly communicate them to whoever is going to prototype their collection.We essentially have created this tuition based on the needs and problems of our customers, hoping to promote and facilitate creatives in the realisation of their projects.   WHO IS THIS COURSE FOR?This course is designed for aspiring designers and professionals seeking expert advice from the industry. It caters to those in need of guidance to optimise their design process or understand the nuances of working as a fashion accessory designer.No previous experience is required.   WHAT WILL BE TAUGHT?The designing classes cover various topics, including: - Preliminary considerations before designingUnderstanding the concept and use of a moodboard - Overview of researching crucial aspects like target audience, market placement, pricing strategy, etc - Overview on leather and hardware and their impact on costImportance of construction and finishing optionsAnatomy of a handbag, including lining and reinforcements - Understanding how to structure a collection with a collection planPlanning a balanced collection of fashion accessories - Differences and purposes of illustrations vs technical drawingsSketching techniques, including drawing in perspective and technical drawings - Product development for a specific design - Understanding what technical information the prototype maker requires - Overview of the prototyping processOverview of manufacturing options and processes for your collection HOW WILL THE ABOVE BE TAUGHT:The class will take place in person at our London studio and the lesson will alternate between theoretical lessons and practical exercises.   INCLUDED IN THE COURSE:You will also receive access to a collection of handouts providing relevant information, useful resources and support in continuing your designing process independently.The handouts will contain: – A glossary containing essential key words related to the topic of the lesson – An illustrated glossary containing information about type of bags and bags’ features – An illustrated guide on common hardware used in bags and accessories – Documents about leather types, finishings, tanning processes – Information about perspective and guides to be used as reference to develop your drawings – A list of recommended suppliers for both leather and fittings (physically in London and online) – A glossary containing information about leather types and characteristics WHAT ARE THE ENTRY REQUIREMENTS? You should be able to use measurements and understand verbal and written English instructions.   ARE THERE ANY OTHER COSTS? IS THERE ANYTHING I NEED TO BRING?Materials to exercise with are included.Feel free to bring a notepad, if you would like to take some notes, we will provide the rest. HOW LONG IS THIS TUITION?:This tuition will require up to 14 hours to complete.We aim to provide customised and high-quality tuition services and by only allowing max 6 students at a time, we are able to focus on each person needs and interests. As every student has a different level of ability and previous experience, this course might lead some students to complete the core aspects of the lesson in a shorter time frame than others. Students who complete the course early will be welcome to stay and use the studio facilities to exercise on the topics of the lesson.

Arm yourself with a robust research toolkit that will help you uncover deep behavioural insights on user needs and motivations so you can design better experiences.