Certified Experience Researcher (CXR)

Description

Certified Experience Researcher (CXR) - Live virtual delivery

We offer an in-depth User Experience Research certification program that will help you get recognition in your organisation.

Included in the 5 day User Research certification program (live virtual delivery)

Is this program right for me?

We assume little awareness of the user experience or usability field. Our courses are appropriate for anyone working in the creation of digital products who wants to learn about the process, tools and techniques to create successful user experiences. The courses are not focused on how to use specific software applications like Figma, Photoshop, or Axure.

Cancellation policy

Things don't always work out! After you register, if something changes and you have to cancel:

We require a minimum of four participants for a course to go ahead. In the unlikely event that we do not attain the minimum class size, we retain the right to cancel the course. If this happens, we will inform participants at least five business days before the course date and either issue a full refund or re-book your course to a later date, if preferred.

Certified Experience Researcher (CXR) Curriculum - live virtual delivery

Use pragmatic service and experience design techniques to identify your current experience, understand your users and make intelligent changes to your offering.

Intro to UX design and Experience Thinking - 1 day (live virtual delivery)

UX Research - 1 day

Journey Mapping - 1 day

Usability Testing - 2 days

Leo Poll, PhDPresident Akendi UK

Technically everything is possible; making it work for people is where the real challenges are. Addressing these challenges from an end-user perspective in a way that makes business sense is what has driven Leo throughout his career. With more than 20 years of experience he is able to bring an ability of strong lateral thinking combined with very broad domain knowledge of applications/markets and technical enablers.

Daniel Iaboni, PhDChief Experience Officer

Since 2009, Dan has dedicated his career to creating website and interface designs that lead to exceptional experiences between users, their environment, and their tools. In fact, one of Dan’s biggest joys is seeing the software he designed in use in airports around the world. An exceptional listener who is open to new ideas, Dan’s clients marvel at his calm, patient nature and ability to explain complex topics in an accessible way. In his spare time Dan enjoys relaxing with a good history book or board game. Dan has a Doctorate in Systems Design Engineering from the University of Waterloo.

Scott PlewesChief Strategy Officer

Over the past twenty-five years, Scott has worked in the areas of business strategy, product design and development in the high tech sector with a specialization in experience design. He has extensive cross-sector expertise and experience working with clients in complex regulated industries such as aviation, telecom, health, and finance. His primary area of focus over the last several years has been in product and service strategy and the integration of multi-disciplinary teams and methods.

Tedde van GelderenPresident

Tedde infuses Akendi, its services and methodology with his drive to make customer and user experiences go beyond a singular product or service. Experience Thinking starts with the holistic experience customers and users have with an organisation over time, then guides the enabling technologies and content to create intentional experiences. In his view, Experience Thinking should become deeply rooted in an organisation’s creation processes.

Live virtual training experience

Learn directly from industry experts in an online setting. Live virtual courses allow for a hands-on community experience.

All you need is a computer with internet connection, webcam, microphone and recent browser.