5201 Courses

Explore ways to increase your currency power before negotiating to leverage buying power. We will guide you how to use ten effective behavioral traits of successful negotiators and how to apply six planning tactics. Learning Objectives Identify questions needing answers before negotiating, Define three types of currencies to negotiate, Explain how to increase your currency power, Apply six planning tactics Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the steps for reaching agreement, these include making a reasonable offer, suggesting alternative currencies when necessary, summarizing, and confirming the details. Discover how to hold off if possible, on price concessions and use appropriate tactics to avoid a no-sale. Learning Objectives Apply steps for reaching agreement, Describe key components to the agreement, Identify concession tactics for confirming the sale Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the difference between direct and indirect communication. We communicate at our best when balancing directness with indirectness, being frank and diplomatic. Understand how to ask clarification questions to increase clarity and using the correct language with your customer. Learning Objectives Explain the difference between direct and indirect communication, Apply six tips for increasing listening clarity, Communicate in your customer's "language" Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Respect is a feeling of admiration or positive regard for someone or something. Respect isn't just tolerating others. Understand why respect is much easier to lose than it is to gain and why it is important to ten ways to show every customer the same courtesy, no matter how difficult he or she may be behaving. Learning Objectives Applying correct service attitude in a customer service facing role mirror the company culture. In this course, your employees will learn how to handle this in best way. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the difference between objections and conditions and how you can prevent objections by qualifying early. Discover valuable questions to evaluate how prospects think, controlling mental focus. Anticipate and be ready for objections before your conversation. Learning Objectives Explain the difference between objections and conditions for not buying, Identify the challenge salespeople encounter with objections and conditions, Anticipate and plan for objections Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Overview of Telesales Executive Training Learn the golden rules to maintain strong relationships with customers and close deals over the phone by taking this Telesales Executive Training.  This Telesales Executive Training will teach you the telesales strategies to boost your sales. The course will introduce you to the skills and responsibilities expected of a telesales executive. Then, it will take you through the best practices for lead generation and sales presentation techniques to close more deals. From the easy-to-follow modules, you'll also learn how to make the perfect telesales pitch for your services and make a high volume of outbound calls to prospective customers. Finally, you'll explore the steps to handle demanding clients over the phone. Course Preview Learning Outcomes Learn how to make calls to potential clients to generate sales. Understand how to deliver effective sales presentations Learn the telemarketing techniques to achieve your sales target Be able to maintain up-to-date and accurate records of customer interactions Learn good telephone etiquette to make a positive impression on customers Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email Who Should Take this Telesales Executive Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Telesales Executive Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certification After completing and passing the Telesales Executive Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ The Telesales Executive Training provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Telemarketer Customer Service Advisor Telesales Agent Telesales Executive Telesales Representative Module 01: Introduction to Telesales Introduction to Telesales 00:13:00 Module 02: Prospecting and Lead Generation Prospecting and Lead Generation 00:15:00 Module 03: Sales Techniques and Strategies Sales Techniques and Strategies 00:18:00 Module 04: Call Preparation Call Preparation 00:08:00 Module 05: Call Response Call Response 00:11:00 Module 06: Staging the Call Staging the Call 00:11:00 Module 07: Dealing with Difficult Situations Dealing with Difficult Situations 00:11:00 Module 08: Closing the Call Closing the Call 00:09:00 Module 09: Telephone Etiquette Telephone Etiquette 00:23:00 Module 10: Sales Metrics and Performance Managemen Sales Metrics and Performance Managemen 00:14:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

🚀 Elevate Your Persuasion Game with 'Mastering the Art of Persuasion: Unveiling Sales Tactics - Part 3' 🚀 🎓 Ready to take your sales skills to unprecedented heights? Welcome to the final installment of our groundbreaking series, where we dive deep into the intricacies of persuasion and arm you with the most potent sales tactics in the business!   🔥 Unleash the Power of Persuasion 🔥 In 'Mastering the Art of Persuasion: Unveiling Sales Tactics - Part 3,' we don't just scratch the surface-we unearth the secrets that turn ordinary salespeople into masters of persuasion. This isn't just another course; it's your ticket to transforming conversations into conversions and prospects into loyal clients.   🌐 What You'll Discover: 1️⃣ Advanced Psychological Techniques: Explore the nuances of human behavior and psychology that drive decision-making. Learn how to tap into the emotional triggers that prompt your audience to say 'yes.' 2️⃣ The Art of Storytelling: Craft compelling narratives that captivate your audience and make your message unforgettable. Master the skill of weaving stories that resonate and persuade. 3️⃣ Closing Strategies That Seal the Deal: Turn objections into opportunities and discover foolproof techniques to close deals with finesse. From handling objections gracefully to creating a sense of urgency, we've got you covered. 4️⃣ Adapting to Different Personalities: Tailor your approach to various personality types and communication styles. Whether you're dealing with the analytical thinker or the spontaneous decision-maker, you'll learn to connect on a deeper level. 5️⃣ Building Lasting Client Relationships: Unlock the secrets to fostering long-term partnerships and turning satisfied clients into brand advocates. Learn how to nurture connections that extend beyond the initial sale.   💡 Why Mastering the Art of Persuasion: Unveiling Sales Tactics - Part 3? ✅ Industry-Leading Instructors: Our seasoned instructors bring a wealth of real-world experience to the table, providing insights and strategies that work in today's dynamic business landscape. ✅ Interactive Learning: Engage in practical exercises, case studies, and live simulations to reinforce your learning. This isn't just theory; it's actionable knowledge you can apply immediately. ✅ Lifetime Access: Enjoy unlimited access to course materials, updates, and a vibrant community of like-minded professionals. Stay at the forefront of sales strategies throughout your career.   🎯 Don't miss your chance to become a master persuader and elevate your sales game to new heights! Enroll now in 'Mastering the Art of Persuasion: Unveiling Sales Tactics - Part 3' and redefine your success in the world of sales. Course Curriculum Hidden Secrets Of Seles & Marketing Selling With STORIES & Using Emotional Language 00:00 How to Use The WORDS That SELL! 00:00 Endorsements - Teaching - Selling With Benefits 00:00 My Secret Selling Formula - Human Reasoning - SECRETS SELL! 00:00 More GREAT Selling/Marketing Tools, Tips & Strategies! 00:00

Listening is challenged by attention and inference-making problems. Critical listening demands concentration, curiosity, and clarity with organization and evaluation. Discover how to increase understanding and what is the difference between people-orientated, action-orientated, content-orientated and time-orientated. Learning Objectives Demonstrate concentration, curiosity, and clarity as a critical listener, Explain how to give appropriate feedback, Identify five listening styles to meet different needs Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

There are four relationship styles. Understanding them helps improve how we relate to ourselves and others. Each style has value and strengths. People rarely set out to be difficult. Discover the four styles and how you can identify and manage each one. Learning Objectives Identify the four relationship styles in people, Explain how to use behavioral flexibility with each style, Create positive interpersonal relationships Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Exploring alternatives is a problem-solving stage. Pinpoint areas of agreement and conflict and discover how to look for common ground and reassess positions. Understand how to encourage seeking an agreement that collaborates, but compromise if necessary. Discover a strategy to learn buyer price limitations. Learning Objectives Summarize how to pinpoint underlying needs, Determine buyer price limits, Describe how to work defensively with 'offensive' buyer gambits Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams