122 Team Leader courses

Well-being isn't just a 'nice to have' - it should be a core part of your employee strategy.

Target Audience This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills. Duration 1 Day Course Overview This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service in any industry or context. Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply effective communication techniques to enhance customer interactions. Use problem-solving skills to handle challenging customer situations with confidence. Build and maintain positive customer relationships to foster loyalty. Implement strategies to create memorable customer service experiences.

Target Audience Mid- to senior-level managers, team leaders, and executives who are responsible for performance management and seek to enhance their coaching skills to drive both individual and team success. Duration 1 Day Course Overview This course equips leaders with the skills and mindset to effectively manage and coach performance in their teams, using an appreciative and strengths-based approach rooted in Positive Organizational Scholarship. Leaders will learn how to foster high performance, address underperformance constructively, and promote continuous improvement. By leveraging the Leadership Tension Lens, participants will navigate the challenges of balancing individual and team performance with organizational goals, while maintaining a culture of positivity, resilience, and growth. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Define Role of Performance Coaching in Leadership: Shifting from Supervision to Empowerment Apply Positive Organizational Scholarship: An Appreciative Framework for Performance Coaching Aligning Individual and Team Performance with Organizational Vision Apply Tailored Coaching to Individual Strengths and Development Needs Define a Culture of High Performance: Leading by Example and Setting the Tone Embed a culture of feedback and Continuous Improvement

NPORS Plant Supervisor Awareness (N034)

From Friend to Supervisor – establishing authority 1 day training course delivered in Nottingham Designed to provide participants with the techniques and tactics to establish authority within the supervisory role whilst maintaining good relationships with those you manage, making it easier to clarify expectations and manage performance.

Manual Handling full-day Train The Trainer course Aim of the course: To equip Team Leaders and Co-ordinators in Care Homes with the knowledge, skills, and confidence to deliver engaging and safe manual handling training to their own staff — including practical techniques, training methods, and peer teaching practice. Learning Objectives: By the end of this course, delegates will be able to: Outline the legal and professional responsibilities related to manual handling in care. Identify manual handling risks and describe common injuries and incidents. Demonstrate safe manual handling techniques, including hoist use, slide sheets, and repositioning methods. Plan and structure a complete manual handling training session. Select and adapt training materials and equipment to suit different learners and settings. Deliver clear, confident explanations and demonstrations of manual handling techniques. Support learners during practical sessions, including correcting unsafe practice. Facilitate discussions and reflective learning with care staff. Evaluate learners’ understanding and performance through observation and questioning. Maintain accurate training records and identify when refresher training is needed. Deliver a short theoretical and practical training activity to peers, receiving feedback. Reflect on their own strengths and areas for development as a trainer.

Having difficulty implementing '5S'? This workshop focuses on how to make '5S' meaningful to people, and how to link it with company goals. “5S, that’s just all about keeping things organized and tidy, isn’t it? Or maybe you have heard someone say: “Why make a big deal out of cleaning up?” But 5S is not really about the aesthetics of the work place, or even about the efficiency gains you will achieve (typically, 10% to 30% can be easily achieved). The real benefit of 5S is the introduction of standardised operational practices to ensure efficient, ergonomic, repeatable, safe ways of working. This brings many benefits: higher quality, lower costs, reliable deliveries, increased morale, and improved safety … to name but a few. It will also result in a highly visual workplace which contributes to achieving one of the most important results of 5S : making problems immediately obvious. 5S works by helping the team eliminate the seven wastes of lean manufacturing: Waste in Transport, Inventory, Motion, Waiting, Over-processing, Overproduction, and Defects.It is therefore one of the most powerful Lean Tools, and provides a stable foundation upon which to build all of your other improvement programs, Lean Tools and Practices. It is also one of the simplest to implement, and can be applied within your manufacturing environment, office processes or even within a service industry. 5S is a team approach and requires the participation of everyone within the area in which it is applied to be effective. Structure of the Course This one day course will provide you with a comprehensive overview of the 5S Process and how you can implement it to your organization. It's approach is based on the experienced gained by implementing '5S' in many organizations. It focuses on highlighting what makes '5S' programmes fail, how to engage your personnel in defining and deploying your '5S' strategy, and how to sustain it over time. This workshop looks at '5S' as an integral part of your day to day operational management system, rather than an activity to be managed as a stand alone project. Who Would Benefit from this 8D Approach? Owner-managers, managers at all levels in the organisation, especially team leaders, supervisors and middle managers. Delivery The workshop is delivered through virtual tutor-led live classes. Cost £200 + VAT Booking terms and conditions If you are unable to attend, please let us know 2 weeks in advance of start date. Refunds will be considered on an individual basis. Failure to attend will still require full payment. Ticket fee provides online access for one person only connected from one device. In-House Option This workshop can also be delivered in-house as a stand-alone training workshop or integrated into wider improvement activities. In-house training also provides the opportunity to tailor training to the specific needs of your organization and use an actual problem to demonstrate the methodology. Contact us for bespoke pricing at compete@cforc.org We will be happy to discuss Problem Solving in the context of your own business needs. If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking here.

ILS was launched in 2002 as there was a demand from healthcare professionals to know the skills needed to respond in an emergency. It is now the most popular Resuscitation Council UK course, and around 100,000 people are trained in ILS every year. ILS certification is recognised across the UK, the EU and Australia. During the one-day course, you will develop the skills to: recognise and treat the deteriorating patient using the ABCDE approach; identify the causes and promote the prevention of cardiopulmonary arrest; undertake the skills of quality CPR and defibrillation (manual and /or AED) and simple airway manoeuvres; utilise non-technical skills to facilitate team leadership and effective team membership. Who is the course for? The ILS course is suitable for doctors, medical students, nurses, nursing students, midwives, paramedics and student paramedics, physiotherapists, dentistry professionals and other health and care professionals. It may also be suitable for fire service technicians, police personnel and prison officers. Instructions Pre-course preparation: Candidates will receive their ILS manual two weeks before the start of the course. Candidates are expected to have prepared for the course by reading the manual. All candidates are required to undertake a pre-course MCQ on the RCUK LMS prior to attending the course. Programme: This course consists of lectures, skill stations and cardiac arrest simulations (CASTeach). Refreshments including lunch are included on all RCUK courses with Immerse Medical ILS Programme 2021 - 📎 ILS_Programme_2021.pdf

This qualification is aimed at anyone involved in the management of fire safety in any workplace. This includes managers, supervisors, team leaders, fire wardens (marshals) and staff working in any area where there is a potential risk of fire.

One company who introduced performance coaching meeting as a tool for its managers saw the number of disciplinary interviews drop by over 30%.