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70 Educators providing Success courses in Leeds

Rezina Kelly Consulting

rezina kelly consulting

London

I am a passionate educationalist, with a particular focus on helping vulnerable children to succeed in education or any activities that provide them with an opportunity for success. I have over 20 years of experience; as a Primary Teacher, working and managing teams in Youth Justice, supporting schools as both an Education Safeguarding Advisor and LADO (responding to allegations against staff), most recently as a Virtual School Head focusing on Children Looked After and Previously Looked After. I can support the adults in your early years setting, school, alternative education provision, or sports or activity club to ensure that they can best respond to the needs of the children in their care. I hope to inspire empathy, curiosity and kindness. I am trained in Emotion Coaching and can deliver this alongside other training or stand-alone. With a psychology degree, a PGCE with educational psychology and extensive continuous professional development; I am able to combine theory and the latest research, to ensure up to date and evidence based practice. As an NLP Practitioner I can offer coaching and supervision, as an AIM Associate I can deliver training specifically created for education professionals around understanding and managing Sexual Harassment and Sexual Violence, meeting the requirements of the latest KCSIE guidance around peer to peer abuse in schools, and I am trained to deliver the Safer Working Consortium's Safer Recruitment training.

Mtm Educational Consultancy

mtm educational consultancy

London

For more than 35 years, MTM Consulting has supported schools (state and independent), universities and other education providers to remain in business and to develop and thrive, whatever the economic climate. We are all about providing solid data, insightful analysis and clear recommendations to enable organisations to plan for future stability and success and to uphold their responsibilities to parents who entrust them with their children’s education. In fact, we’ve worked with more than 500 schools and researched more than 250,000 parents. Our feasibility studies, supply and demand analyses and stakeholder research projects are all designed to help school business leaders to understand the potential of their organisation’s market, where they stand against their competitors, what the market wants and what it does not want. MTM equips education decision-makers with the information and insight they need to make the right choices for the future of their organisations. Education business expertise MTM’s team are all education business specialists with many years of experience. We understand the challenges and opportunities of the education sector and we want to use our expertise to help schools and other education providers to find the right course and achieve success. We are friendly and approachable We want to help We enjoy designing bespoke market research, marketing and business strategies to meet individual clients’ specific needs We encourage questions We communicate throughout We present or report on our findings and recommendations in a way that best suits each client We love to provide all the detail our clients need We follow up to see if we can help further We keep in touch Meet MTM’s expert team… Evidence-based decision-making MTM Consulting’s support of its education clients is based on facts, expertise and experience. Our market research projects focus on providing the data and information required to make crucial decisions on resourcing and activities to: improve recruitment and increase the school roll minimise student attrition and improve retention and raise the organisation’s profile in its target market and the education sector in order to attract families, teaching and non-teaching staff, leaders and governors who will bring their skills and work as a team to ensure the organisation’s future success MTM uses UK-wide demographic information and a combination of qualitative and quantitative research methods to acquire exactly the data required to inform clients of the realities of their organisation’s situation. Of course, we don’t expect our education clients to be experts in market research themselves – through a series of friendly, collaborative discussions our team members are able to work with clients to ascertain the information that would be of greatest benefit to them in their decision-making. We ensure that the pricing of our products is transparent, and realistic in relation to education organisations’ budgets. In fact, we have recently revisited our offer in order to break down projects into distinct elements to improve affordability, particularly with smaller organisations in mind. We also offer subscription packages and the opportunity to spread payments over time. MTM’s suite of market research projects is infinitely customisable to suit the needs of individual clients and can be combined to create a totally bespoke market research project designed to meet clients’ needs exactly. Real-world insight, analysis and recommendations for success MTM is a long-established education market research company, which has a true understanding – built over three decades – of education, coupled with unparalleled skills and experience to support education business leaders to make the decisions that will lead their organisations to be steadfast and successful in the long-term, for the benefit of their stakeholders, staff and students. Our researchers have at their fingertips many years’ worth of sector- and country-wide data and are adept at using this to benchmark our clients’ performance. This helps business leaders to develop a real understanding of their organisation’s position and to see ‘the bigger picture’ and the potential in their market. Sometimes it is not just about what the data shows, but what it doesn’t show – our experts are able to draw attention to the gaps in an education organisation’s performance that can be crucial when making decisions on areas of future development. MTM works with a team of business professionals, all with proven track records in their fields, who work with our clients to maximise the opportunities revealed by market research and analysis. Business, marketing and international expertise is on offer to ensure that the client is able to develop a practical action plan – and a set of key performance indicators that will allow it to be assessed and scrutinised – as the organisation heads towards achieving its objectives. Our business professionals are collaborative team-workers, but they also have the strength and experience to draw our clients’ attention to areas of weakness and aims that are unachievable. We know that facing up to realities makes for a healthier business in the long term and ensures that funds and resources are focused on attainable goals. Supporting education It is our great pleasure to see our education clients succeed. There can be no better business to be in than education, and MTM is a staunch supporter of parents’ right to choose the environment in which their children are taught – state or independent, small or large… We work with education providers of all kinds and we are firm believers in the importance of a breadth of offering to suit all families. Early Years: MTM’s Feasibility Studies provide vital market information to schools and groups considering opening a new nursery or re-shaping their existing provision. Independent schools: MTM’s market research, business and marketing strategy projects are designed to help schools to be successful and sustainable in the long-term so that they are able to offer their pupils the education they deserve for the duration of their school careers State schools: MTM offers great insights into pupil and parent satisfaction and staff wellbeing to help schools to engage with the school community and ensure that educational resources are being maximised. School groups: MTM is able to advise groups (independent and state academies) on the potential success of new acquisitions and to help streamline the business of education for efficiency and to ensure maximum resources are available for education. Higher education: universities and higher education providers turn to MTM to help them to understand the opinions of their students on the quality of education they are receiving and the potential effect on their next steps in education and employment. Long-standing relationships with education clients We maintain very strong relationships with our clients, many of whom we have worked with on a regular basis for decades. To see real examples of MTM projects, please read a selection of our case studies. Over the past three decades, MTM has worked with big and small names in independent and state education, early years providers, higher education providers and education suppliers and investors. Rather than engaging MTM as a supplier, we like to think we are part of the team, offering information, skills and experience to support education organisations to maximise their business potential and provide a secure learning experience for their students well into the future. Communication with our clients is on-going and we constantly ask which aspects of our service they have most appreciated, and which could be developed. We act on our clients’ feedback and hone our products and services to make sure that they offer our clients exactly what they need.

Healthy Human

healthy human

Leeds

Healthy Human was first established in 2018.  At the time both Nicky and Alison were in practice and looking for a partner to help them create a 360 method to supporting clients back to better health and happiness. In 2019 they found each other and 'Healthy Human 360' was born.  As lockdown hit Nicky and Alison decided to move their programmes online so that anyone could access them, despite the current restrictions.  This move turned out to beneficial in even more ways, for example for those who didn't live in the region where Alison and Nicky practice, for clients with busy lives who needed to fit a programme in around their schedule.  An online and on demand course was giving clients total flexibility to go at a pace to suit them and their lives.  They enjoyed that they could repeat or dip back into lessons as often as they liked; and for some the icing on the cake was they didn't have to expose themselves to a gym or weight watching club, which can sometimes feel a bit overwhelming or scary.  You're in good hands   Nicky and Alison's evidence based health programmes are crafted from years of experience and specialist knowledge.  The 360 method ensures a higher success rate; with easy to follow and progressive steps, clients are able to move from being stuck and unhappy to a better place of health, in better shape, and with a whole new mindset.   Both partners also continue practices in their respective areas of specialism.  For a bit more of an insight into your therapists, Alison and Nicky, read on... -------------------------------------------------------------------------------- ALISON BRAITHWAITE MSC, CIPD Alison has been working in the wellbeing sector for nearly 20 years and is a qualified holistic therapist and life coach, with a deep understanding of mental health having worked in that sector of the NHS since 2007.  During her time with the NHS Alison has provided coaching and mentorship for numerous NHS staff within the Yorkshire and Humber region, as part of a volunteer scheme run by the NHS Leadership Academy. In her practice and courses she combines traditional coaching with a range of holistic therapies (including Reiki and aromatherapy) and with psychotherapy approaches (including meditative hypnosis, Cognitive Behavioural Therapy (CBT), Neuro Linguistic Programming (NLP), and Emotional Freedom Technique (EFT)), this is both powerful and unique.   Alison qualified with the Chartered Institute of Personnel and Development (CIPD) in 2003 as a trainer, and today is an experienced trainer, facilitator, and course designer.   Continuing to keep a presence in mental health, wellbeing, equality and diversity; Alison holds a part time position within the NHS, working across the country's health and care system as the Deputy Director for a small and impactful team called Thrive by Design [https://www.thrivebydesign.org.uk/] You can also take Reiki and crystal courses with Alison through the British Reiki Circle [https://british-reiki-circle.cademy.co.uk/] -------------------------------------------------------------------------------- NICOLA SAINTY DIP. NT, SON Nicky is a professional therapist specialising in nutrition; she is a tutor for the School of Health and a consultant for NutriAdvanced [https://www.nutriadvanced.co.uk/nutritional-experts-at-nutri-advanced].   Over the years Nicky has undertaken accredited programmes in Kinesiology techniques, Phytobiophysics, Blood Type, SWAMI and genetic DNA analysis programme Opus 23.   She has successfully improved the lives of countless clients through her unique mix of nutritional based techniques; from getting a good nights sleep, easing pain, relieving anxiety and getting rid of that unwanted fat in a simple and easy to apply way.   Nicky is a regular at events talking about nutrition and you'll often hear her on the early morning shows on Radio Humberside. 

The Crossley Heath School

the crossley heath school

London

The Governors are pleased to accept applications on behalf of young people for places in the first five years of the school (Years 7-11 of the National Curriculum). Vacancies do become available from time to time for a variety of reasons. However, there is rarely an immediate vacancy and therefore the names of applicants are placed on a waiting list. When a vacancy occurs, applicants are contacted and invited to attend a test. The vacant place will be offered to the candidate who demonstrates the ability and aptitude to allow them to be a success at the school. Parents of pupils who are unsuccessful may ask for their son/daughter to remain on the list to be considered for entry in the following academic year should a vacancy arise. Students will not automatically be left on the list and will be removed at the end of the academic year, unless a request is made to remain on the list. Students will be allowed only one attempt at the test in any given academic year to a maximum of two attempts in total. Please note that it is the parents’ responsibility to ensure all information is up to date including change of address and any changes should be communicated to Sarah Elder, Administrative Assistant, admin@crossleyheath.org.uk The school currently operates an option system at the end of year 8 and any decision to accept a student will be dependent on whether or not their curriculum needs can be appropriately met by the school. Teacher assessment levels in Maths, English and Science will also be taken into account. Applicants who sat the 11+ entrance exam and were successful, but were not allocated a place due to over subscription are placed on a waiting list and priority is given to these candidates in the event of a vacancy in the first term. After this time those who wish to still be considered must complete an application form and return to school. Please complete the Application for Casual Vacancies Yrs 7 – 11 form and return if you wish to proceed with an application.

Rossett School

rossett school

HARROGATE

As a comprehensive academy our main aim is to ensure that our students achieve their potential – from Year 7 through to Sixth Form and beyond. We are very proud of our excellent reputation in the local community, as well as the wider areas of Leeds and the surrounding villages, and pride ourselves on the quality and breadth of education that we provide. We make principled decisions regarding examination entry, choosing to support the learning needs of the individual. Rossett School consistently achieves good examination results at both GCSE and in our Sixth Form. We are justly proud of our 'destinations data' that places Rossett School well above the North Yorkshire and national averages. In practice this means that all our Key Stage 4 students sustain their education, employment and training when they move to the next stage of their education. We expect all students to strive for continual improvement within a supportive culture that exhorts them to be Responsible, Resilient and Reflective learners. As an inclusive school, we expect our students to have the highest standards of behaviour, to respect diversity and to understand global citizenship and equality of opportunity. Our students are well-prepared to achieve future success once they move on from school, with the vast majority of our students going on to university study locally, nationally and to Oxbridge after Sixth Form. We are also delighted to be able to assist other schools in the region through the sharing of good practice and we are pleased to be one of the original partners within the Red Kite Teaching School Alliance, a cross-boundary affiliation of high achieving schools in North and West Yorkshire. The most important partnerships to us however, are the relationships built between school and home, where together we can most effectively prepare and support our students to achieve all that they can. Rossett School has high aspirations for every child and we endeavour to inspire ambition for all. We work hard to develop and innovate our learning and teaching experiences and put inspirational and inclusive learning at the heart of all we do. We continually advance our curriculum to be responsive to student need and skills for life. We work in a global twenty first century context, and invest in the professional development of our staff to keep ourselves at the cutting edge of education. In short, we want everyone at Rossett to be ambitious and to always aim high.

Education House Leeds

education house leeds

Leeds

WELCOME TO EDUCATION HOUSE LEEDS Education House Leeds is an independent training provider based in the United Kingdom that serves learners from both Britain and beyond. We were established in Leeds, West Yorkshire in 2014 with the singular mission to provide individuals with the critical skills that they needed to advance themselves in their career, or to affirm their status here within the United Kingdom. In short, we train you for success. When you work with Education House Leeds, you get a unique, life-changing experience that’s also great value for money. We continuously strive to both widen the scope of our qualification offerings, and deliver on real value that helps our learners achieve their aspirations and raise themselves up to where they want to be. How do we deliver on our mission? We differentiate ourselves in three key ways, namely: We provide a “hands-on” experiential learning approach. We strive for greater recognition from the UK’s top accreditation groups. We offer career-boosting courses in a number of areas, including preparation for some of the UK’s most fundamental and important tests. Hands-On Learning Education House Leeds has built its reputation by using a system of active, inspiring and experiential learning methods to help people gain the essential qualifications they need in a variety of fields. We challenge and inspire learners from all over the world to raise themselves up and reach new heights, which they can easily do thanks to our growing list of accreditations and courses we offer. Growing Recognition Education House Leeds is increasingly recognised as a centre of learning excellence. In recent years, we have gained valuable accreditations from some of the country’s most dynamic and rigorous awarding organisations:

Brighouse High School

brighouse high school

Brighouse

At the heart of the Brighouse community is Brighouse High School and we are delighted to start a new academic year on the front foot with you all, looking forward to another successful year working together. The summer results showed the determination and resilience of our students and staff and we were delighted to see our Year 11 and Year 13 cohorts secure the qualifications they needed to take those important next steps in life. Even more satisfying, perhaps, was seeing the development of those young people over the years into young adults ready to contribute to society. Despite the continuing difficulties of last year, our school and our community continued to thrive and we are proud of all of their achievements. A particular highlight of last year was the relaunching of our wide and varied extra –curricular activities and our trips and visits. Everyone was delighted to see the Lakes trip back in the calendar and the Year 7 students had a wonderful week up in the Lake District during that final week of June. There have also been other trips out to the coast for coursework studies in Geography and to Doe Park and Bradley Woods for outdoor pursuits as well as planning ahead for the return of the Berlin trip and the Ski trip. As we took the step back to formal examinations, we saw the incredible achievements of our students who have worked hard for many years to secure the richly deserved outcomes from the key stage 4 and key stage 5 examinations. As always, I am delighted to say that Brighouse High School students are heading into the wider world to embrace their next challenges, whether that be with us for two more years in our sixth form, in college, university or employment and the school continued to strengthen the qualification outcomes in many key areas. In our vibrant and successful sixth form college there were outstanding results in academic and vocational qualifications and our post-16 students moved on to their places in higher education, employment or training. In key stage 4 we were delighted to see that the majority of our students achieved the important GCSE benchmark qualifications in English and Maths, the vital springboard into their next stages in education and life beyond school, and succeeded across our rich creative curriculum too. As always though, I am sure that you will agree that our school is about so much more than just qualifications. From the moment our Year 7 students step foot across the threshold, they are challenged to contribute and to achieve within a warm, caring and supportive environment. The opportunities within and beyond the traditional curriculum are rich and diverse at Brighouse High School; we encourage all of our students to become part of our community and build on the sense of togetherness, which is so important to us, and importantly recognised by those who visit us. Ofsted recognised the strength of relationships in our school when we were inspected in February of this year, commenting that ‘positive relationships are a cornerstone of the school’ and recognising that ‘everyone cares at Brighouse’. It is on the firm foundations of these relationships that we build our success with our students and the community. We will continue to deliver strong classroom practice within an appropriate and personalised curriculum, a positive ethos and behaviour and, with support from home, we will continue to deliver successful outcomes for all.

Duck And dive / The Aqua Clinic

duck and dive / the aqua clinic

Bradford

Duck and Dive was formed over 25 years ago. After teaching scuba diving in Cyprus, Garry returned to the United Kingdom and opened Duck and Dive, originally teaching theory from his grandmother’s cellar in Eccleshill in Bradford. A few months later we had out grown the premises, so bought a static caravan at Moor Valley Park, Hawksworth, over the moors near Baildon. This became his base for academic training for 6 years. Previously using Shipley dive pool for practical teaching, it was limited to 45 minutes a week and it was used for as long as possible before moving to Tong pool, which we used twice a week on Thursday and Saturdays. Unfortunately, Bradford MDC closed the pool, so operations were moved to Bingley Grammar school. The pool was not deep enough for Scuba and was not fit for purpose, it was then, we decided to be in control of his own destiny and build his own pool In Shipley. Ten years ago, the journey of The Aqua clinic begun. Before the pool was built we had a fully functioning and stocked dive shop in the building next door in Shipley. It was here in the late 1990’s he started teaching technical diving and exploring ship wrecks around the UK. This led onto Garry forming a company called Narked at 60, which was his own brand of diving equipment and was one of the first online e-commerce scuba equipment web stores. This evolved into the range being sold in most major dive shops in the UK and in an array of dive stores around the world. This success meant bigger premises were required so we moved to a larger unit off Preston street in Bradford. Work commenced with the famous brand RAB clothing on our under-suit garments, Typhoon international and ISP for our buoyancy products and Bowstone diving on the design and development of utility equipment. Garry then worked with specialist metal work companies their services of laser cutting, tumbling/ deburring, electro polishing and powder coating of the stainless-steel range which helped make a more rounded product. Garry also teamed up with local companies in the Yorkshire region to offer dry suit repairs and produce his own branded Narked at 60 made to measure Dry suits, both in neoprene and membrane materials. Garry worked with Business link and target export support team (TESS) and wrote manuals for their product range and CE marked goods. This enabled him to start travelling to worldwide exhibitions, demonstrating the British made product range and signing up distributors helping him to become one of the biggest British made suppliers. This was run in line with him teaching courses in which students were using his own equipment, this included police forces across the U.K. At its peak he was teaching over 450 students a year at all levels and became some of the youngest TDI /SDI Instructors in Europe. Garry has been a PADI instructor for over 25 years and retains his qualification. Garry has worked with the BBC helping produce documentaries for the television and has written articles for the Telegraph & Argus newspaper and technical dive magazines. Garry in 2008 started work with building his own pools in the current premises and he was keen to teach main stream scuba and offer specialised swimming lessons which is offered today in Duck and Dive.

The University of Huddersfield

the university of huddersfield

London

Whatever you aim to do in life, it pays to get a good education. And with high standards of teaching and learning and excellent facilities that's exactly what our students can expect from the University of Huddersfield. Based right in the town centre and at the heart of the local community, we help thousands of people, from school leavers to those returning to education after a gap, achieve their goals each year. Why do nearly 20,000 students choose to study at Huddersfield? Excellence The University of Huddersfield is a growing centre of research and excellence and we always push the boundaries of knowledge. The University of Huddersfield achieved a Gold Teaching Excellence and Student Outcomes Framework (TEF) award in June 2017. This award expired in June 2021 and the scheme is currently being revised. We look forward to being reassessed when the awards are re-opened in 2023. We won the first Global Teaching Excellence Award recognising the University’s commitment to world-class teaching and its success in developing students as independent learners and critical thinkers (Higher Education Academy, 2017). Triple proof of teaching excellence; our staff rank in the top three in England for the proportion who hold doctorates, who have higher degrees, and hold teaching qualifications (HESA 2022). So, you’ll learn from some of the best, helping you to be the best. We are joint first in the country for National Teaching Fellowships, which mark the UK’s best lecturers in Higher Education, winning a total of 20 since 2008 (2022 data). We've world-leading applied research groups in biomedical sciences, engineering and physical sciences, social sciences and arts and humanities. The University of Huddersfield became the Times Higher Education University of the Year in November 2013. Judges highlighted the University’s outstanding record for student satisfaction and employability with the University placed in the top ten in the country in both categories. We asked our staff and students why they thought the University of Huddersfield won the University of the Year award. Here's what they said. Employment We have an impressive record for graduate employment, with 96.5% of our undergraduate and 96.6% of postgraduate students in work or further study within fifteen months after graduating (HESA Graduate Outcomes 2019/20, UK domiciled, other activities excluded). The University places a great deal of importance on industry experience and therefore 100% of our undergraduate students have the opportunity to undertake professional work experience during their studies. Enjoyable Since 2008, £156 million has been spent on campus development making sure our students have access to some of the best facilities in the country. Our campus also has a vibrant social scene and we have a very active Students’ Union with more than 110 clubs and societies. Enterprising The University is growing its reputation as a leader in the field of enterprise. In 2012 the University was awarded the prestigious Times Higher Education Entrepreneurial University of the Year and followed this up in 2013 and 2022 when it was awarded a Queen’s Awards for Enterprise: International Trade. Professor Liz Towns-Andrews, 3M Professor of Innovation, also received an individual Queen’s Award for Enterprise Promotion. Then in 2019 our Vice-Chancellor, Professor Bob Cryan, won the Examiner Business Person of the Year award. We have helped a number of graduates to set up their own successful businesses and have a fantastic Enterprise Team who are here to help students get their business ideas off the ground. The Enterprise Hub, housed in the 3M Buckley Innovation Centre, is a great hub for students who wish to set up their own business and provides a great opportunity to network with other students and local businesses.

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Courses matching "Success"

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All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling
Delivered In-PersonFlexible Dates
Price on Enquiry

Customer service – get all the basics right and enhance your customer experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience
Delivered In-PersonFlexible Dates
Price on Enquiry

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in person or OnlineFlexible Dates
Price on Enquiry

How to generate long-standing customer loyalty when dealing with clients?

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?
Delivered In-PersonFlexible Dates
Price on Enquiry

All you need to know about telephone etiquettes, communication and behaviours

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours
Delivered In-PersonFlexible Dates
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Effective Negotiation Skills for Business Success: In-House Training

By IIL Europe Ltd

Effective Negotiation Skills for Business Success: In-House Training Become skillful at dealing with unworkable differences - situations where there appears to be no acceptable compromise or acceptable solution. This interactive workshop shows you how to work towards agreements where all parties are satisfied that they have reached a wise outcome efficiently, and where they can come back to the table in the future because the relationship is intact. You will have the opportunity to re-visit a difficult / challenging negotiation that you experienced in the past as well as take part in progressively more challenging case studies that are tailored to the work you do. You will enhance your personal and professional life with powerful new negotiating skills. The goal of this workshop is to improve your negotiation skills by helping you to identify your own preferred negotiation style and strategies, and to learn about the need to plan for any upcoming negotiation. The workshop is also designed for you to experience typical negotiation situations at certain key points of the life cycle of a project, enabling you to develop an awareness of your effectiveness during negotiations at these stages. The majority of time is spent on practicing newly presented negotiation techniques and receiving feedback on application for further development and improvement. What you will Learn At the end of this program, you will be able to: Identify your preferred negotiation style and strategies Examine the Principled Negotiation Model Adapt your negotiation strategy to the progress of the negotiation Experience typical negotiation situations during the life cycle of a project Develop an awareness of your effectiveness during negotiations Improve your negotiation skills Negotiation Model Negotiation defined Negotiation phases Common approaches to negotiating Principled Negotiating Principled negotiation and the four rules Best alternative to a negotiated agreement Project Negotiation Simulation: Part 1 and Part 2 Project Negotiation Simulation: Part 1 Project Negotiation Simulation: Part 2 Negotiating Cases Negotiating cases

Effective Negotiation Skills for Business Success: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£1,295

Customer Experience Excellence

4.9(9)

By Sterling Training

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Customer Experience Excellence
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Leadership and Management Programmes

5.0(3)

By Lapd Solutions Ltd

Leadership and Management development, Leadership training, management training, Leadership development

Leadership and Management Programmes
Delivered in Birmingham + 1 more or UK Wide or OnlineFlexible Dates
£9,000 to £15,000

Customer Service Skills

5.0(3)

By Magpie Training

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills
Delivered In-Person in Consett or UK WideFlexible Dates
£18