2203 Success courses delivered Live Online

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STGO Abnormal Loads

This one day masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook and is aimed at anyone tasked with launching and implementing diversity and inclusion within their organisation.

Learn how to test portable electrical appliances with a qualification in Electrical Equipment Maintenance and Testing. Aimed at practicing electricians this qualification will help and progress individuals within the Electrotechnical industry. This qualification is aimed at those with responsibilities for the maintenance of electrical equipment and for those undertaking practical inspection and testing of electrical equipment. It allows those with the responsibility for the testing and inspection of electrical equipment to gain a qualification suitable to their job role. The qualification allows candidates to learn, develop and practise the skills required to inspect and test items of electrical equipment in line with the latest edition of the Code of Practice for In-Service Inspection and Testing of Electrical Equipment. If you already work as an electrician it will add another string to your bow and can help you move up in the industry. Learners completing the qualification will have the ability to carry out mandatory responsibilities within the workplace depending on their prior electrical knowledge This level will suit you if you are a practising electrician either involved in, or looking to become involved in, the inspection and testing of electrical equipment. To successfully complete the qualification learners will have to sit an Evolve on-line test comprising of a 50 MCQ and a practical assignment. The practical consists of 3 tasks which are: Task 1 is inspect and test Class I equipment, Task 2 is inspect and test Class II equipment (this will be either unearthed metal or without unearthed metal or Class II FE – Learners will not need to do all 3 of these, they only need to do one type), Task 3 is completing the record forms

A 10 week SATs Success course for students in year 6. Tutoring in English and Tutoring in Maths in a small group year 6 tutor session.

Participants learn how to handle complaints and negative online reviews with confidence and professionalism. For customer service professionals looking to develop.

CPD certified, digital study session, 24-hour postural care training, learning new ways to bring excellence to 24-postural care, focussing on supported lying.

This course is for customer service professionals, team leaders and technical experts who need to get that extra edge when they email or call their customers.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Effective Negotiation Skills for Business Success (Virtual) Become skillful at dealing with unworkable differences - situations where there appears to be no acceptable compromise or acceptable solution. This interactive workshop shows you how to work towards agreements where all parties are satisfied that they have reached a wise outcome efficiently, and where they can come back to the table in the future because the relationship is intact. You will have the opportunity to re-visit a difficult / challenging negotiation that you experienced in the past as well as take part in progressively more challenging case studies that are tailored to the work you do. You will enhance your personal and professional life with powerful new negotiating skills. The goal of this workshop is to improve your negotiation skills by helping you to identify your own preferred negotiation style and strategies, and to learn about the need to plan for any upcoming negotiation. The workshop is also designed for you to experience typical negotiation situations at certain key points of the life cycle of a project, enabling you to develop an awareness of your effectiveness during negotiations at these stages. The majority of time is spent on practicing newly presented negotiation techniques and receiving feedback on application for further development and improvement. What you will Learn At the end of this program, you will be able to: Identify your preferred negotiation style and strategies Examine the Principled Negotiation Model Adapt your negotiation strategy to the progress of the negotiation Experience typical negotiation situations during the life cycle of a project Develop an awareness of your effectiveness during negotiations Improve your negotiation skills Negotiation Model Negotiation defined Negotiation phases Common approaches to negotiating Principled Negotiating Principled negotiation and the four rules Best alternative to a negotiated agreement Project Negotiation Simulation: Part 1 and Part 2 Project Negotiation Simulation: Part 1 Project Negotiation Simulation: Part 2 Negotiating Cases Negotiating cases Summary and Next Steps