2200 Success courses delivered Live Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Learn to craft top-notch videos for your business using your mobile phone in this interactive workshop. Enhance marketing, visibility, and attract more clients through video. All-in-one workshop for diving into the world of business videos. #VideoCreation #BusinessBoost

This Coaching Program is unlike any other Coaching certification in the Market, It gives you the exclusive opportunity to be qualified as an Executive & Life Coach, as well as learn the NLP tools and the business building aspect.

Unlocking English GCSE Success for Dyslexic and neurodivergent learners FREE Parents information Evening 4th September at 7:30pm (UK time) | Hosted by Paloma Forde, Dyslexia & Neurodiversity Specialist Welcome to my Information Evening Being held Sept 4th at 7.30pm This event is specifically for parents with teens either Year 10 or 11 who are studying English Lit and Eng Lang GCSE  who want to understand how my structured, targeted study skills can make all the difference and help their teen to unlock their full potential.  In this free info session, I’ll be sharing exactly how I support dyslexic and neurodivergent teens through the challenges of GCSE English Language & Literature with a proven, structured Study Skills Programme. This event is for you if your teen: ✅ Is going into Year 10 or 11 ✅ Struggles to revise or stay organised ✅ Finds the GCSE English syllabus overwhelming ✅ Has tried traditional tutoring but still feels “behind” ✅ Needs strategies tailored to a neurodivergent brain In this free parents info session, I’ll be covering: Why traditional revision doesn’t work for many dyslexic learners Exactly what happens in our weekly study skills sessions  How they’re specifically structured for dyslexic and neurodivergent learners How we use visualisation, structure and memory strategies to make content stick How I help students go from confused to confident An explanation of the 2 classroom levels which will be offered (Which you can access from as little as £20 per session) Plus you’ll get a sneak peek at all the resources included in my Google Classroom hub These sessions aren't English lessons. They're a game-changing support system for teens who learn differently - but deserve to thrive just the same. Click the BOOKING form to secure your place for the Parent Info Evening on 4th Sept at 7.30pm. This is for parents of students going into Year 10 or 11, who are struggling with GCSE English - or who just need a better, more structured way to revise that actually works for them. I know you want the best for your child. You don’t have to watch them fall behind. There is another way - and I can’t wait to show it to you. Join me live on Thursday 4th Sept at 7.30pm! Spots are limited so I can keep the session personal and interactive — don’t wait to sign up. Ps - By signing up your email will automatically be added to my mailing list. You can unsubscribe anytime. xx

An 8 week coaching programme like no other. Discover how to build your business, free your time all the while making more money and doing more of the stuff you love. Stop not-earning when you're off on holiday, off for the weekend or off sick... Create a business that works for you, even when you're not there.

The LMI Foundations of Success workshop introduces the concepts and practical tools used to help countless individuals within thousands of organisations, of all sizes and complexity in both the public and private sector, realise more of their true potential.

How to do a review of progress with a learner

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

Want learn how to use social media to market your business effectively? Join this short course from Let’s Do Marketing to learn how to create your social media strategy for success – and come away with the knowledge, skills and confidence to start connecting with your customers online!

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.