265 Service Manager courses delivered Online

Level 2, 3 & 4 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

24 Hour Flash Deal **25-in-1 Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Mega Bundle** Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality package online with Studyhub through our online learning platform. The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course provides complete 360-degree training on Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality. You'll get not one, not two, not three, but twenty-five Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses are yours for as long as you want them once you enrol in this course This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Bundle consists the following career oriented courses: Course 01: Hotel Concierge Certification Course 02: Professional Certificate in Front Office Course 03: Receptionist Diploma Course 04: Customer Service Manager Training and Front Desk Certification Course 05: Customer Service Management: Recovering Difficult Customers Course 06: Complete Customer Service and Communication Skills Course 07: Retail Customer Service & Effective Customer Targeting Course 08: Customer Relationship Management Course 09: Complaints Handling for Customer Care: Best Practices Course 10: Phone-Based Customer Service Course 11: Service Helpdesk & Technical Support Course Course 12: Call Centre Training: Excelling in Customer Service and Communication Course 13: Diploma in Customer Service & Handling Complaints Course 14: Know Your Customer (KYC) Course 15: Customer Service Fraud Officer Course 16: Effective Communication Skills Diploma Course 17: Help Desk Training Course 18: Professional Skills for Hotel Management Training Course 19: Hospitality Management Course 20: Professional Crisis Management Certificate Course 21: Marketing Strategies for Business Course 22: Conflict Resolution Course 23: Decision Making and Critical Thinking Online Course Course 24: Hospitality Compliance Management Course Course 25: Customer Service & Environment The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course has been prepared by focusing largely on Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality career readiness. It has been designed by our Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Elementary modules, allowing our students to grasp each lesson quickly. The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle, you really hit the jackpot. Here's what you get: Step by step Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality lessons One to one assistance from Level 2 Certificate in Understanding Excellence in Customer Service for Hospitalityprofessionals if you need it Innovative exams to test your knowledge after the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitalitycourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality certificate and transcript on the next working day Easily learn the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Those who want to enrol further in NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Requirements To participate in this Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course, all you need is - A smart device A secure internet connection And a keen interest in Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Career path You will be able to kickstart your Understanding Excellence in Customer Service for Hospitality career because this course includes various courses as a bonus. This bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Are you looking to kickstart a career in the UK property market or looking to expand your knowledge of residential lettings and real estate investment? Our Residential Lettings Diploma course is the perfect choice for you! This comprehensive online training package includes 11 courses, each designed to provide you with an in-depth understanding of the UK property market. The first course is QLS-endorsed, which means you will receive a QLS hardcopy certificate for free upon completion. This certificate is highly respected in the UK property market and will give you a competitive edge when applying for jobs. The remaining 10 courses are CPD-QS accredited, providing you with valuable Continuing Professional Development (CPD) points. Throughout the course, you will learn how to manage rental properties, handle sales, negotiate contracts, and more. You will also develop essential interpersonal skills and learn how to provide excellent customer service, which is crucial in the property market. This online and self-paced course gives you the flexibility to study at your own pace. Enrol now and gain the skills and knowledge you need to succeed in the UK property market! This Residential Lettings Diploma Bundle Package includes: Course 01: Diploma in Residential Lettings at QLS Level 4 10 Premium Additional CPD QS Accredited Courses - Course 01: Residential Property Sales Course 02: Diploma in Basic Real Estate Agents Training at QLS Level 5 Course 03: Real Estate Investor Training Course 04: UK Property Development & Law Course Course 05: Contracts Law UK Course 06: Diploma in Construction Industry Scheme (CIS) Course 07: Letting Agent & Property Management Training Course 08: Negotiation Skills Certificate Course 09: Level 3 Diploma in Customer Service Course 10: Developing Interpersonal Skills Course Why Prefer This Residential Lettings Diploma Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Residential Lettings Diploma bundle courses, you will be able to learn: By completing the Residential Lettings Diploma, you will be able to: Understand the UK property market and its legal framework Manage residential rental properties effectively Handle residential property sales from start to finish Develop essential negotiation and customer service skills Navigate the Construction Industry Scheme (CIS) and understand its implications for property development Understand contracts law in the UK Develop skills to become a successful property investor ***Curriculum breakdown of Residential Lettings Diploma*** Module 01: A Look Inside a Letting Agency Module 02: Keeping Tenants Long Term Module 03: Legal Requirements for Letting Agents Module 04: Listing Properties and Marketing Module 05: Operating Cost Module 06: The Letting Process and Tenancy Agreement Module 07: The Property Management Process How is the Residential Lettings Diploma Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Residential Lettings Diploma is perfect for anyone who wants to gain a deeper understanding of the UK property market. It is especially suitable for: People looking to start a career in property management or real estate investment Property owners who want to manage their own rental properties Property agents who want to expand their knowledge and skills Anyone interested in the UK property market and its legal framework Professionals who want to develop their negotiation and customer service skills Career path This bundle will give you an edge in various professions such as: Residential Letting Agent - £22,000 - £30,000 Real Estate Sales Agent - £18,000 - £35,000 Property Manager - £20,000 - £40,000 Real Estate Investor - £25,000 - £75,000 Construction Project Manager - £40,000 - £70,000 Customer Service Manager - £25,000 - £45,000 Contract Manager - £30,000 - £50,000 Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in Residential Lettings at QLS Level 4 Hard copy certificate - Included

Why be a chameleon in the crowd when you can be uniquely you?

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Diploma in Public Health at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! One sector that is growing quite rapidly is public health. Due to its growth and the advantages it provides, more people are interested in starting their careers in this industry nowadays. If you are the same, then our Public Health at QLS Level 4 course can show you the path towards a rewarding career. Public health is a noble profession that is becoming popular with each passing day. In fact, the growth in this profession over the years ahead is well above the national average. As a public health professional, you can find a lot of different roles and jobs in a lot of different fields. A public health professional can choose from a variety of positions in the various branches of the government as well. In addition, the private sector has more jobs than ever, meaning you not only get to select where you want to work but also what you want to work on. Therefore, let our Public Health at QLS Level 4 course serve as a beacon for you if you are currently thinking about beginning a career in public health. This course is prepared in a thorough and comprehensive manner to ensure your better understanding of this profession. Learning Outcomes Upon completing this course, you will be able to: Recognise the effects of the environment on public health Be aware of the various policies of the health system Understand the ethical standpoint of the public health profession Know how to measure disease frequency Apply disease control methods Why Prefer This Public Health at QLS Level 4 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. This is a course consisting of nine modules. The modules contain all the knowledge and information required to kick-start your professional career in public health. All the modules are well-researched and detailedly guided to ensure your best learning experience with us. *** Course Curriculum *** Here is the curriculum breakdown of the Public Health at QLS Level 4 course: Module 01: Introduction Module 02: Principles of Public Health Module 03: Understanding Epidemiology Module 04: Disease Control Module 05: Understanding Measures of Disease Frequency Module 06: Maternity and Childbirth Module 07: Environment and Public Health Module 08: Health System and Policy Module 09: Public Health and Ethics Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Public Health at QLS Level 4 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Public Health at QLS Level 4 course does not require you to have any prior qualifications or experience. This is an online course for: Trainees in healthcare facilities Anyone with a desire to learn new skills and knowledge in public health People who are already in the relevant field of profession People with aspirations towards social work People interested in working in community care centres Requirements No prior background or expertise is required. Career path A certificate in Public Health at QLS Level 4 course can open up various exciting career opportunities, such as: Health Promotion Specialist Health Service Manager Health Visitor School Nurse The average salary can range from £21,000- £40,000 per annum for anyone residing in the United Kingdom. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Public Health at QLS Level 4 Hard copy certificate - Included After successfully completing the Diploma in Public Health at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

Level 4 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Introducing the Negotiation Skills Bundle - Your Ultimate Guide to Mastering Negotiation. "Negotiation is not a game, it's a crucial skill for success in life." - Che Guevara. This bundle is designed to equip you with the necessary skills to become a master negotiator. You will learn how to negotiate effectively in various situations, increase your personal productivity, handle difficult people, build confidence, and make decisions under pressure. All courses are relevant and CPD-QS accredited. Plus, the first course is QLS-endorsed, and you'll receive a QLS hardcopy certificate for free! Don't miss out on this opportunity to become a master of negotiation. Enrol now and start your journey towards success! This Negotiation Skills: Become A Master Of Negotiation Bundle Package includes: Course 01:(QLS Course) at QLS Level X 10 Premium Additional CPD QS Accredited Courses - Course 01: Foundations of Leadership and Negotiation Skills Development Course 02: Maximise Your Personal Productivity: Negotiation Skills Course Course 03: Influencing and Negotiating Course 04: Sales Negotiation Training Course Course 05: Dealing Sales Objections & Negotiating Terms Course 06: Customer Service Essential Skills Diploma Course 07: Advanced Certificate in Psychology Course 08: Dealing With Difficult People Training Course Course 09: Confidence Building & Assertiveness Course 10: Decision-Making in High-Stress Situations Why Prefer This Negotiation Skills: Become A Master Of Negotiation Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Negotiation Skills: Become A Master Of Negotiation bundle courses, you will be able to learn: Develop a deep understanding of negotiation skills Build your leadership qualities and negotiation skills Increase your personal productivity by mastering negotiation techniques Influence and persuade people in various situations Learn how to negotiate in sales situations Deal with sales objections and negotiate better terms Acquire essential customer service skills Explore advanced concepts in psychology Handle difficult people with ease Build confidence and assertiveness Make better decisions in high-stress situations ***Curriculum breakdown of Negotiation Skills Certificate*** Module One: Understanding Negotiation Module Two: Getting Prepared Module Three: Laying the Groundwork Module Four: Phase One - Exchanging Information Module Five: Phase Two - Bargaining Module Six: About Mutual Gain Module Seven: Phase Three - Closing Module Eight: Dealing with Difficult Issues Module Nine: Negotiating Outside the Boardroom Module Ten: Negotiating on Behalf of Someone Else How is the Negotiation Skills: Become A Master Of NegotiationBundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Whether you're a seasoned professional or new to the game, this bundle is perfect for you if you want to master negotiation skills. It's also ideal for anyone who wants to improve their leadership qualities and handle difficult people. Specifically, this course is for: Business professionals Entrepreneurs Sales executives Customer service representatives HR professionals Career path Business Development Manager (£45,000 - £70,000) Sales Manager (£30,000 - £80,000) Human Resources Manager (£30,000 - £60,000) Customer Service Manager (£25,000 - £40,000) Negotiator (£25,000 - £50,000) Psychologist (£25,000 - £60,000) Business Consultant (£35,000 - £65,000) Certificates Award in Negotiation Skills at QLS Level 2 Hard copy certificate - Included After successfully completing thecourse, you can order an original hardcopy Certificate of Achievement endorsed by the Quality Licence Scheme. This certificate will be delivered to your home, free of charge. To obtain the additional Quality Licence Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: Level 1: £59 Level 2: £79 Level 3: £89 Level 4: £99 Level 5: £119 Level 6: £129 Level 7: £139 CPD QS Accredited Certificate Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Do you know that anxiety affects around 1 in 6 adults every week? That's a staggering 13% of the UK population! But the good news is that there are ways to manage and overcome anxiety. Our Anxiety Management Course bundle is here to help you do just that. The bundle includes 11 courses that are designed to equip you with the knowledge and tools to tackle anxiety head-on. The first course is QLS-endorsed, and you'll get a hardcopy certificate for free, which can make all the difference in today's job market. From Meditation & Mindfulness to Anger Management and Communication Skills, each course is CPD-QS accredited and relevant to your personal and professional development. You'll learn techniques such as Emotional Freedom Technique (EFT), Cognitive Behavioural Therapy (CBT), Rational Emotive Behaviour Therapy (REBT), and Gestalt Therapy. In today's fast-paced and ever-changing world, resilience is key. That's why we've included a Resilience Training course and a Diploma in Confidence Building. These will give you the confidence and skills to cope with life's challenges and thrive. Don't let anxiety hold you back. Take control and invest in your personal and professional growth with our Anxiety Management Course bundle. This Anxiety Management Course Bundle Package includes: Course 01: Award in Anxiety Management at QLS Level 2 10 Premium Additional CPD QS Accredited Courses - Course 01: Meditation & Mindfulness Course 02: Mindfulness & Emotional Intelligence Training Course 03: EFT - Emotional Freedom Technique Course 04: Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course Course 05: REBT Therapy Course 06: Gestalt Therapy Course 07: Anger Management Course 08: Resilience Training Course 09: Communication Skills Masterclass Course 10: Diploma in Confidence Building Why Prefer This Anxiety Management Course Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Anxiety Management Course bundle courses, you will be able to learn: Develop techniques to manage and overcome anxiety Enhance mindfulness and emotional intelligence Apply Cognitive Behavioural Therapy (CBT) and Rational Emotive Behaviour Therapy (REBT) to manage negative thoughts and emotions Utilise Gestalt Therapy to improve self-awareness and relationships Manage anger and build resilience Enhance communication skills in personal and professional settings Build confidence and self-esteem ***Curriculum breakdown of Anxiety Management *** Introduction & First Concepts Introduction How To Overcome Your Stuck Points How To Face Your Inner Demons Understanding & Beating Anxiety Overcoming Your Resistance To Change Acceptance Is Key Acting Against Angst More Anti-Anxiety Skills & Concepts Self Imposed Obstacles Preventing Burnout Banish Worry & Live Panic Free! Conclusion Conclusion How is the Anxiety Management CourseBundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course bundle is ideal for: Individuals who struggle with anxiety and want to learn techniques to manage it Professionals who want to enhance their communication and emotional intelligence skills Anyone interested in personal and professional growth and development Individuals interested in a career in counselling or therapy Career path This bundle will be beneficial for anyone looking to pursue a career as: Counsellor (£19k-£37k) Mental Health Therapist (£25k-£40k) Life Coach (£20k-£50k) HR Manager (£25k-£70k) Customer Service Manager (£25k-£60k) Communication Specialist (£25k-£50k) Certificates Award in Anxiety Management at QLS Level 2 Hard copy certificate - Included After successfully completing thecourse, you can order an original hardcopy Certificate of Achievement endorsed by the Quality Licence Scheme. This certificate will be delivered to your home, free of charge. To obtain the additional Quality Licence Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: Level 1: £59 Level 2: £79 Level 3: £89 Level 4: £99 Level 5: £119 Level 6: £129 Level 7: £139 CPD QS Accredited Certificate Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

Agile is not what you do, Agile is what you become! An introduction to the essentials of Agile Scrum as a delivery method. The same learning objectives as used in central government & public sector digital delivery projects. Agile is not what you do, Agile is what you become! Since 2012, all government departments have been required to use the Agile approach to project management, to build and run new digital services. As you begin your Agile journey, one of your first challenges will be understanding the rules and roles that support Agile delivery, some of the most frequently asked questions are "Which Agile framework is applicable to our business operating model?" or, "Is the Project Manager role equivalent to that of theProduct Owner?" and, "What does a Scrum Master do?" A strong corporate culture not accustomed to the Agile mindset can also be a difficult environment in which to implement Agile methods. In some cases, the company’s culture and practices may reward non-Agile milestones while inadvertently discouraging Agile success. This intensive two-day training course combines PowerPoint presentations, informal discussions and practical exercises to introduce you to Agile Scrum as a Delivery Method, without the impending pressure of having to pass a formal certification examination. Previous experience of Agile delivery is not a pre-requisite to attending this course, although it is assumed delegates have previously attended the Primer course, or have some understanding of Agile Scrum terms and practices. This course, designed by Agile Scrum practitioners and coaches with specialist experience of working on GDS (Government Digital Service) Service Standards compliant government and public sector projects has been accredited by The CPD Certification Service and is now available outside its usual central government and public sector digital delivery setting. Who this course is for Service and Programme Managers If you are a Service Manager or Programm Manager who wants to explore the benefits of transitioning to Agile ways of working and want to understand how your existing business processes and resource landscape will fit into an Agile delivery model, then this course aims to provide you with enough information to enable you to make an informed decision. Career ambitions If you are new to Agile and your intention is to pursue a career either as an Agile Scrum Master or Agile Product Owner, you will hopefully be provided with enough knowledge to enable you to determine which role best suits your Agile career ambitions. Frequently Asked Questions How this course differs from other Agile courses Delegates will learn the 'How', not just the 'What'! This course has been designed by highly experienced Agile practitioners and coaches with specialist real-life experience of working on GDS (Government Digital Service) Service Design Standard projects. Delegates will find that the learning objectives are significantly more detailed than with other Agile courses which only focus on teaching the learning objectives of The Scrum Guide. Delegates must take the certification assessment. No! During enrolment, delegates can opt out of taking the C-ASDM certification assessment. The online Agile Scrum as a Delivery Method – Essentials course quiz is optional Absolutely! Delegates are provided access to the online Agile knowledge quiz which accompanies the Agile Scrum as a Delivery Method – Essentials course. The quiz helps delegates gauge their level of attainment but is entirely optional. Delegates can take the certification assessment without enrolling on the course. Yes! Delegates with existing Agile project delivery experience can choose to take the certification assessment without enrolling on the course. I will receive my certificate as soon as I have completed the course You will initially receive an Assessment Completion report after completing the assessment. The report details the certification status: 'Pass' or 'Fail', and includes information on which questions were answered incorrectly. Your certificate is issued by the CPD Certification Service approximately four-to six-weeks after successfully completing and passing the C-ASDM Certification Assessment. A CPD certification is recognised by employers Yes! CPD certification is recognised by private and public sector employers, and in central government departments as a valuable way to evaluate the skills of an individual, and the quality of the learning activities. Listing your CPD certification as well as the number of CPD Points you have achieved on your CV is essentially showcasing your achievements in continuing your professional development. One CPD Point is equivalent to an hour of training CPD points are units that quantify time, and the quality of learning and development activities. Delegates will earn 3 CPD Points upon successful completion of the C-ASDM Certification Assessment or 13 CPD Points after completing the two-day course. My CPD certificate will expire after three years Your certificate will not expire however, best practice suggests a renewal after three years. You can do this by enrolling on the C-ASDM course to ensure your knowledge of Agile as a Delivery Method is up to date. Service features Two-day Agile Scrum training course The course uses eCommerce and other Business Case examples for context Optional online CPD certification assessment Optional Agile knowledge quiz to help delegates gauge level of attainment Online Retrospective feedback to enable continuous course improvements. Service benefits Delegates will understand the concepts and benefits of Agile Scrum development Scrum team roles and role accountabilities INVEST-compliant User Stories and BDD formatted Acceptance Criteria Agile approach to incremental project delivery Agile artefacts and Agile reports (burn-down & burn-up charts) Agile Events & Scrum rules Comparison: Agile methodologies (Lean, XP, SAFe & Scrum) Use of Kanban for workflow management Government Digital Service (GDS) Service Standards and Service Assessment Be able to communicate the ideals of Agile to stakeholders Service Agenda General knowledge Agile Delivery 101 Scrum process and sprints Applicability of Scrum Agile Manifesto Scrum roles and accountabilities Overview of Scrum roles (Core & Ancillary) Scrum Master role and role responsibilities Scrum Product Owner role and role responsibilities Scrum team Scrum events Sprint Planning Daily Scrums Sprint Reviews Sprint Retrospectives Scrum artefacts Product Backlog Sprint Backlog Increments Scrum Reports Burn-down and Burn-up Charts Scaling Scrum Working with multiple Scrum teams Working with distributed Scrum teams GDS (Government Digital Service) Service Standards Service Assessments Risks and challenges Risks and challenges of transitioning to Agile delivery Frequently asked questions Discussion on frequently asked Agile questions Agile knowledge quiz Examples of the multiple-choice questions in the optional online quiz On-going support Email support No Telephone support No Webchat support No Online support No Community Support Yes! Delegates are offered access to our private online 'Community of Agile Scrum Practitioners'. Delegates who achieve the pass mark for CPD certification are additionally offered access to our private 'Certified Scrum Practitioners’ Guild', a private Slack community of like-minded Agile professionals.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost