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Overview This comprehensive course on Project Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Project Management  comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Project Management. It is available to all students, of all academic backgrounds. Requirements Our Project Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 20 sections • 20 lectures • 07:50:00 total length •Module 01: Introduction to Project Management: 00:23:00 •Module 02: PMBOK and PMI: 00:15:00 •Module 03: Global Project Management: 00:40:00 •Module 04: Project Life Cycle: 00:30:00 •Module 05: Time Management: 00:41:00 •Module 06: Quality Management: 00:22:00 •Module 07: Effective Planning & Scheduling: 00:47:00 •Module 08: Human Resource Management: 00:18:00 •Module 09: Performance Management: 00:19:00 •Module 10: Talent Management: 00:19:00 •Module 11: Organising Meeting and Conferences: 00:29:00 •Module 12: Managing Resources: 00:19:00 •Module 13: Change Management: 00:24:00 •Module 14: Business Resilience and Crisis Management: 00:18:00 •Module 15: Conflict Management: 00:16:00 •Module 16: Stress Management: 00:17:00 •Module 17: Communication Skills: 00:26:00 •Module 18: Procurement & Purchasing Management: 00:22:00 •Module 19: Risk Management: 00:25:00 •Assignment - How To Build Sales Funnels With ClickFunnels: 00:00:00

Overview This comprehensive course on Affiliate Marketing Business Essentials will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Affiliate Marketing Business Essentials comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Affiliate Marketing Business Essentials. It is available to all students, of all academic backgrounds. Requirements Our Affiliate Marketing Business Essentials is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 8 sections • 25 lectures • 04:04:00 total length •Unit 01: Facebook organic strategy funnel: 00:05:00 •Unit 02: Niche and product selection: 00:03:00 •Unit 03: Exclusive Access to affiliate program paying up to 80% commission: 00:10:00 •Unit 04: Invite to my private FB group: 00:01:00 •Module 01: Customer Service Basics: 00:15:00 •Unit 02: Identify dream buyer: 00:04:00 •Unit 03: Targeting dream buyer: 00:07:00 •Unit 01: Setting up FB profile: 00:05:00 •Unit 02: RVL content strategy: 00:13:00 •Unit 03: Content topics: 00:03:00 •Unit 04: FB algorithm: 00:03:00 •Unit 01: Lead generation strategy: 00:19:00 •Unit 02: Sales script: 00:18:00 •Unit 03: Strategy session: 00:27:00 •Unit 04: 7 figure marketer phone call: 00:56:00 •Unit 01: Offer creation: 00:06:00 •Unit 02: Offer presentation: 00:11:00 •Unit 03: Daily action plan: 00:03:00 •Unit 01: FB group setup: 00:09:00 •Unit 02: Group growth: 00:09:00 •Unit 01: Broadcasting emails: 00:07:00 •Unit 02: Email tips and tricks: 00:05:00 •Unit 03: Email autoresponder: 00:01:00 •Unit 01: Deleting Inactive friends: 00:01:00 •Unit 02: Recap enrol: 00:03:00

Overview Gain excellence in property management and become a reliable assistant property manager by enrolling in the instructive Level 5 Assistant Property Manager Course. This advanced course will provide learners with an in-depth knowledge of property management to boost their professional skills and competency in their respective workplace. Moreover, successful completion of this interactive course will enhance your CV alongside giving you an expert level proficiency in property management. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Level 5 Assistant Property Manager Course. It is available to all students, of all academic backgrounds. Requirements Our Level 5 Assistant Property Manager Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 13 sections • 32 lectures • 15:40:00 total length •What is Estate Agent: 00:15:00 •Requirements for the Job: 00:20:00 •History of the Estate Agent: 00:20:00 •The Real Estate Industry: 00:15:00 •Different Types of Estate Agents: 00:15:00 •Online Estate Agents: 00:20:00 •Estate agent Fees and Contracts: 00:30:00 •Pros and Cons of Hiring an Estate Agent: 00:20:00 •Getting to Know Your Clients: 00:20:00 •A Day in the Life of an Estate Agent: 00:15:00 •Selling Property with an Estate Agent: 00:15:00 •Property Marketing: 00:15:00 •The Regulations for Estate Agent Boards and Why It is Important: 00:15:00 •Valuation: 00:20:00 •Performing Viewings: 00:15:00 •Negotiating: 00:30:00 •Buying with an Estate Agent: 00:20:00 •Sales Progression: 00:30:00 •Technology: 00:25:00 •Investment Property: 00:40:00 •About Letting Agents: 00:25:00 •Property Management: 00:15:00 •Laws and Regulations: 00:30:00 •How to Set Up an Estate Agency: 00:15:00 •Property Development and the Process: 00:35:00 •Main Actors and Economic Context: 01:20:00 •Land for Development: 02:00:00 •Making Decisions: 00:20:00 •Sorting Out Your Finances: 00:30:00 •Establishing Your Business: 00:20:00 •Market Research: 01:15:00 •Promotion and Selling: 01:00:00

Real Estate: Real Estate Agent, Property Management, Property Development & Marketing 5-in-1 Package Are you looking to excel in the real estate industry? Our all-inclusive 5-in-1 Real Estate bundle course covers everything you need to succeed: Real Estate Agent training, Property Management skills, Property Development insights, and effective Marketing strategies. According to Reed a Real Estate Agent can earn from £45,000 to £55,000 in a year depending on qualification, experience, location and other factors. Transform your career with our expert-led real estate course. Whether you are just starting out or looking to enhance your skills, this course is designed to provide you with the knowledge and tools you need to thrive in the real estate market. Enrol now and take the first step towards a successful career in real estate! Key Features: This Real Estate: Real Estate Agent, Property Management, Property Development & Marketing course comes with: CPD Certified Developed by Specialist Lifetime Access Enrol this 5-in-1 Package This Real Estate: Real Estate Agent, Property Management, Property Development & Marketing course TODAY and Excel in this field. Course Curriculum Real Estate: Real Estate Agent, Property Management, Property Development & Marketing course: Section 1: Foundations of Real Estate 1.1 Real Estate Agent Overview 1.2 Various Real Estate Agent Specializations 1.3 Regulatory Framework for Real Estate Agents Section 2: Starting & Building Your Career as an Agent 2.1 Initiating Your Professional Journey 2.2 Property Listing: Identifying Sellers 2.3 Property Valuation Procedures 2.4 Negotiation Techniques for Real Estate Agents 2.5 Property Sales: Attracting Buyers 2.6 Property Leasing 2.7 Technological Tools for Real Estate Professionals Section 3: Property Management Essentials 3.1 Basics of Property Management 3.2 Legal Considerations in Property Management Section 4: Introduction to Property Development 4.1 Introduction to Property Development 4.2 Diverse Property Types 4.3 Property Research Fundamentals 4.4 Compliance with Building Regulations 4.5 The Planning Phase in Property Development 4.6 Project Management in Property Development Section 5: Financing & Marketing in Real Estate 5.1 Varied Financing Options 5.2 Property Marketing Techniques Learning Outcomes After completing this Real Estate: Real Estate Agent, Property Management, Property Development & Marketing course, you will be able to: Identify diverse roles within the real estate agent profession. Apply techniques for property listing and valuation processes. Understand the legal aspects of property management and ownership. Analyse various property development types and regulatory frameworks. Evaluate different financing options relevant to real estate transactions. Implement marketing strategies specific to the property market. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Real Estate Agent, Property Management, Property Development & Marketing course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Real Estate Agent, Property Management, Property Development & Marketing. Moreover, this course is ideal for: Aspiring real estate agents seeking foundational knowledge. Individuals interested in property management basics. Those exploring property development as a potential career. Individuals keen on understanding real estate financing options and also property development & marketing. Professionals looking to enhance their real estate marketing skills. Requirements There are no requirements needed to enrol into this Real Estate Agent, Property Management, Property Development & Marketingcourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Real Estate: Real Estate Agent, Property Management, Property Development & Marketing course. Career path After finishing this Real Estate Agent, Property Management, Property Development & Marketing course you will have multiple job opportunities waiting for you. Some of the Job sectors of Real Estate Agent, Property Management, Property Development & Marketing are: Property Valuer Letting Agent Property Developer Real Estate Analyst Property Manager Marketing Executive in Real Estate Sector Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Business Finance and Revenue Operations Diploma Upgrade your financial acumen with the Business Finance and Revenue Operations Diploma. This course is designed to equip you with essential skills and knowledge, spanning from the fundamentals of business finance to the intricacies of revenue operations. Learning Outcomes: Acquire a thorough understanding of the various branches of business finance. Master the business finance cycle, from planning to execution. Distinguish between personal and business finance. Analyze financial performance through business finance analysis. Gain proficiency in revenue operations skills. Learn the art of aligning revenue teams for optimum performance. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Business Finance and Revenue Operations Diploma: Branches of Business Finance: Explore the key branches of business finance, such as corporate finance, investments, and financial markets, to develop a holistic understanding of the field. Business Finance Cycle: Familiarize yourself with the stages of the business finance cycle, including budgeting, forecasting, and long-term planning. Personal Finance: Delve into the distinctions between personal and business finance, focusing on risk management, investment strategies, and liquidity management. Business Finance Analysis: Learn advanced techniques for analyzing a company's financial health, including key performance indicators and financial ratios. Revenue Operations Skills: Acquire the necessary skill set for effective revenue operations, encompassing data analysis, automation, and cross-functional collaboration. Aligning Revenue Teams: Understand the importance of aligning revenue-generating teams like sales, marketing, and customer success for achieving organisational goals.

Overview This Marketing Principles course will unlock your full potential and will show you how to excel in a career in Marketing Principles. So upskill now and reach your full potential. Everything you need to get started in Marketing Principles is available in this course. Learning and progressing are the hallmarks of personal development. This Marketing Principles will quickly teach you the must-have skills needed to start in the relevant industry. In This Marketing Principles Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Marketing Principles skills to help you advance your career. Acquire a comprehensive understanding of various Marketing Principles topics and tips from industry experts. Learn in-demand Marketing Principles skills that are in high demand among UK employers, which will help you to kickstart your career. This Marketing Principles course covers everything you must know to stand against the tough competition in the Marketing Principles field.  The future is truly yours to seize with this Marketing Principles. Enrol today and complete the course to achieve a Marketing Principles certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Marketing Principles course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Marketing Principles course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Marketing Principles course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Marketing Principles is suitable for anyone aspiring to start a career in Marketing Principles; even if you are new to this and have no prior knowledge on Marketing Principles, this course is going to be very easy for you to understand.  And if you are already working in the Marketing Principles field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Marketing Principles course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Marketing Principles course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Marketing Principles course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Marketing Principles course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Section 01: Marketing and the Firm Marketing and the Firm 00:01:00 Marketing Orientation and Context 00:01:00 Creating Value and Competitive Advantage #1 00:01:00 Creating Value and Competitive Advantage #2 00:01:00 Marketing Definition 00:01:00 Marketing Exchange 00:01:00 Marketing Interactions #1 00:01:00 Marketing Interactions #2 00:02:00 BCG's Advantage Matrix Model 00:01:00 Section 02: Situational Marketing Analysis External Environment - Analysis #1 00:01:00 External Environment - Analysis #2 00:01:00 External Environment - Analysis #3 00:01:00 External Forces Facing Marketing 00:01:00 Demographic Shift 00:01:00 Demographic Changes 00:02:00 Stakeholder Mapping #1 00:01:00 Stakeholder Mapping #2 00:01:00 Section 03: Microenvironments - Industry and Market Microenvironments - Industry and Market 00:01:00 Difference between an Industry and a Sector 00:02:00 Common Mistakes #1 00:02:00 Common Mistakes #2 00:01:00 Market Analysis #1 00:01:00 Market Analysis #2 00:01:00 Internal Firm Analysis and Environment Analysis 00:02:00 Enterprise Value Chain Analysis #1 00:01:00 Enterprise Value Chain Analysis #2 00:01:00 Enterprise Value Chain Analysis #3 00:01:00 Porter's Value Chain 00:01:00 Elements in Porter's Value Chain #1 00:01:00 Elements in Porter's Value Chain #2 00:01:00 SWOT - Gap Analysis 00:02:00 TOWS and Building Conversion Strategies 00:01:00 Section 04: Formulating a Marketing Plan - Building Components Formulating a Marketing Plan - Building Components #1 00:01:00 Formulating a Marketing Plan - Building Components #2 00:02:00 Formulating a Marketing Plan - Building Components #3 00:01:00 Product Life Cycle and Building a Product Strategy 00:01:00 Segmentation and Targeting- Geography, Consumer Behaviour and Cultures 00:01:00 Positioning Your Market Offering 00:01:00 Pricing Your Product for the Market 00:01:00 Channels and Distribution 00:01:00 Promotion and Brand Advertising 00:01:00 Business Development and Customer Relationship Marketing (CRM) 00:01:00 Hard-selling 00:01:00 Sales Funnel 00:01:00 Stages in the Sales Funnel 00:02:00 Section 05: Executing the Marketing Plan Action Planning, Roles and Responsibilities 00:01:00 Metrics and Measures 00:02:00 Marketing and Information Technology 00:01:00 Marketing Information (MIS) Systems: Sorting Data and Reporting 00:02:00 Marketing and Information Technology 00:01:00 The Marketing Profession and Building the Marketing Team 00:01:00

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

This course is for you if you work with people as a leader or manager and are looking at ways to help improve performance by developing emotional intelligence through coaching. The GROW (Goal, Reality, Options, Will) Model is a well-respected tool in coaching and this is explored to improve your questioning and listening techniques. It demonstrates the power of coaching through the use of a structure that enables questioning to flow conversationally and in a logical sequence.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Complete Email Marketing Course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Complete Email Marketing Course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Complete Email Marketing Course and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Complete Email Marketing Course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Complete Email Marketing Course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Complete Email Marketing Course will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Introduction Email Marketing Masterclass How to Start and Grow an Email List Preview 00:05:00 Section 02: Entrepreneur Mindset Masterclass How to Start and Grow an Email List The Concepts of Email Marketing 00:04:00 Using Capture Pages and Funnels for Leads 00:04:00 Creating Email Lists 00:03:00 Email Copywriting 00:04:00 Email Deliverability 00:04:00 Email Automation 00:04:00 Section 03: Creating Email Lists What makes an email list valuable? 00:05:00 What Is A Double Opt-In Email List And Why Is It Important? 00:03:00 How eBooks Help Generate Leads and Fill Sales Pipelines 00:03:00 How to Generate more Leads with your Video Marketing 00:03:00 Easy Ideas For Lead-Generating Content Marketing to Build Your Lists 00:05:00 Section 04: Email Automation What is Email Automation & How Can Your Business Use it? 00:06:00 What is an Email Marketing Autoresponder? 00:04:00 Awesome Email Marketing Campaigns & How to Run Your Own 00:05:00 Simple (But Powerful) Automated Email Sequences For Service Businesses 00:04:00 Using Tags to Gaining Useful Insights From Email Segmentation 00:04:00 Section 05: Email Copywriting Email Copy-writing Tips to Write Engaging Content Subscribers Want to Read 00:03:00 Ways To Make People Actually Read Your Emails 00:07:00 Ways to Make Your Emails More Engaging 00:06:00 Psychological Triggers to Turn Email Marketing Prospects into Loyal Customers 00:04:00 Tips for Writing Email Marketing Copy that Converts 00:04:00 Section 06: Email Deliverability 7 Best Practices for Email Deliverability 00:06:00 How to Improve Your Email Deliverability (Step-by-Step) 00:04:00 Blueprints for Email Copywriting 00:05:00 7 Ways to Improve Your Email Deliverability 00:04:00 How to Test Your Email Deliverability? A Step-by-Step Guide 00:04:00 Section 07: The Concepts of Email Marketing Rules of Email Marketing 00:05:00 Types of Email Marketing Campaigns You Should Already be Using 00:05:00 10 Email Marketing Terms Every Marketer Should Know 00:06:00 The Importance of List Cleaning and Segmentation Tags 00:03:00 Tips for Building Responsive Email Marketing Lists 00:04:00 Section 08: Using Capture Pages and Funnels for Leads The Importance of Lead Capture Pages in Email Marketing 00:04:00 The Importance of a Sales Funnel in Email Marketing 00:04:00 Getting Leads from Facebook 00:04:00 Types of Landing Pages and How to Use Them 00:04:00 Types Of Online Sales Funnels That Work Really Well 00:05:00 Section 09: Conclusion Review 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00