5079 Sales courses

The aim of this course is to provide a comprehensive understanding of branding and how it can impact an organization's success. The course will cover the key concepts of brand identity, brand image, brand personality, brand positioning, and their differences. Additionally, the course will focus on brand objectives and their relationship with competitive strength and brand value. It will also delve into the concept of corporate reputation and its elements, along with brand association and sustainability. After the successful completion of the course, you will be able to learn about the following, Concept of Brand Identity, Brand Image and the main differences between them. Concept of Brand Personality, brand positioning and the main differences. Brand Objective. Relationship between Competitive strength and brand value. How brand value enhances organisational strength Concept of corporate reputation and its element. Concept of brand association and sustainability. This course provides a comprehensive understanding of branding concepts and strategies that are crucial for creating and maintaining a successful brand. The course covers key concepts, such as brand identity, brand image, brand personality, brand positioning, and the differences between them. Participants will also learn about brand objectives and how they relate to competitive strength and brand value. The course delves into the concept of brand identity and image and the significance of creating a consistent brand identity and image. It also explores the concept of brand personality and how it can be used to create a strong brand positioning. Additionally, the course covers the importance of corporate reputation and its elements and how it can affect brand value. This course provides a comprehensive understanding of branding concepts and strategies that are crucial for creating and maintaining a successful brand. The course covers key concepts, such as brand identity, brand image, brand personality, brand positioning, and the differences between them. Participants will also learn about brand objectives and how they relate to competitive strength and brand value. The course delves into the concept of brand identity and image and the significance of creating a consistent brand identity and image. It also explores the concept of brand personality and how it can be used to create a strong brand positioning. Additionally, the course covers the importance of corporate reputation and its elements and how it can affect brand value. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Fundamentals of Branding Self-paced pre-recorded learning content on this topic. Fundamentals of Branding Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Marketing managers and executives Brand managers Product managers Advertising and PR professionals Business owners and entrepreneurs Sales and customer service professionals Market researchers Corporate communications professionals Digital marketing professionals Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

CPD Certified | 10-in-1 Pharmaceutical Diploma| 1 Free PDF Certificate| 24/7 Learner Support

Are you ready to take your career to the next level? This course in Leadership and Management Essential Skill will help you unlock your potential and become a leader worth following. You'll learn to recognise and overcome obstacles to effective leadership, and develop mentoring skills that will benefit your team and your organisation. Discover the principles, theories, and styles that define effective leadership in any industry. Overcome obstacles and learn to apply your knowledge with impact. Build your professional toolkit and become a leader worth following. Did you know that leadership and management skills are in high demand across industries? According to a report by LinkedIn, leadership and management are among the top five most in-demand skills globally. In the UK alone, there has been a 28% increase in management positions advertised since 2018, with a staggering 2.2 million jobs in management and leadership roles across the country. Learning outcomes: Understand the principles of effective management and how they apply to leadership. Apply leadership theories to real-world situations and challenges. Differentiate between leadership and management and apply both skillsets as needed. Identify and overcome obstacles to effective leadership. Recognize different leadership styles and their impact on individuals and organisations. Develop mentoring skills that support your leadership style and benefit your team. This course is designed to equip you with essential skills for successful recruitment. Dive into the principles of management and applied theories on leadership to gain a comprehensive understanding of how to lead your team to success. Identify obstacles and different leadership styles to find the best approach to reach your goals. Explore the impact of mentoring on leadership to unlock your full potential. With engaging and thought-provoking content, you'll develop a deep understanding of what it takes to be a successful leader. You'll explore different leadership styles and their impact on individuals and organisations. You'll also learn how to differentiate between leadership and management, and apply both skill sets as needed. Whether you're a seasoned manager or just starting out in your career, this course will give you the tools you need to succeed. This course is perfect for anyone seeking to enhance their leadership and management skills, whether you're a new manager or an experienced one. Our course provides all the knowledge to support you in your career growth. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals who want to develop their leadership and management skills Individuals who aspire to become successful leaders and managers Individuals who want to understand the principles of management and leadership Career path Recruitment consultant (£19,000 - £39,000 per annum) Sales manager (£28,000 - £70,000 per annum) Operations manager (£24,000 - £62,000 per annum) Project manager (£25,000 - £68,000 per annum) General manager (£23,000 - £80,000 per annum) Chief executive officer (£36,000 - £155,000 per annum)

Ready to explore the latest trends and approaches in Business Studies? Our course offers a comprehensive curriculum that equips you with the knowledge and skills you need to succeed in the 21st century. With a focus on understanding the business environment, operations, organisational studies, and human resource management, you'll gain valuable insights into the world of business. Learning Outcomes: Develop a deep understanding of Business Studies Analyse the business environment and gain insights into its impact on organisations Gain an understanding of business operations and the key factors that contribute to success Explore the principles of organisational studies and their impact on businesses Learn effective human resource management techniques that drive employee satisfaction and success Gain insights into the latest trends and approaches in Business Studies In the fast-paced world of business, having the right knowledge and skills can make all the difference in your career. With our course, you can gain a competitive edge in business studies. Here are just a few of the career paths you could pursue with the knowledge and skills gained from our course: Business Analyst: Explore business operations and develop strategies to drive growth and success. HR Manager: Oversee employee relations, recruitment, and training and development programs. Operations Manager: Ensure that a business runs smoothly and efficiently on a day-to-day basis. Business Consultant: Help organisations identify areas for improvement and develop strategies for success. Marketing Manager: Develop and implement marketing strategies to promote products and services and drive sales. Enrolling in our Business Studies: Trends and Approaches in the 21st Century course is the first step towards unlocking these exciting and lucrative career paths. With a focus on the latest trends and approaches in Business Studies, our course offers a comprehensive curriculum that covers everything from understanding business principles to effective organisational and human resource management techniques. Don't wait - enrol today and set yourself up for success in the world of business. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Studies: Trends and Approaches in the 21st Century course is ideal for: Recent graduates looking to start their careers in Business Studies Mid-level professionals looking to advance their careers Anyone interested in gaining a deeper understanding of business principles Individuals looking to improve their knowledge and skills in business operations and human resource management Anyone seeking to stay up-to-date with the latest trends and approaches in Business Studies Requirements Without any formal requirements, you can delightfully enrol in this course. Career path Business Analyst (average salary range of £25,000-£45,000 per year) Human Resources Manager (average salary range of £30,000-£70,000 per year) Operations Manager (average salary range of £30,000-£60,000 per year) Business Consultant (average salary range of £30,000-£80,000 per year) Marketing Manager (average salary range of £25,000-£60,000 per year)

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: Cloud administrators Cloud solution architects Customer sales engineers DevOps engineers Sales engineers Systems engineers Technical solutions architects Overview After you complete this course the learner will be able to meet these overall objectives: Explain business and technical challenges of going to the cloud Understand benefits of an application-centric hybrid cloud multicloud management platform Navigate Cisco CloudCenter Suite architecture Understand Cisco CloudCenter Suite administrative capabilities including cloud management, multi-tenancy, governance, and policy enforcement Describe application lifecycle management and provisioning in cloud Describe how to use Cisco CloudCenter Suite to manage the workloads in multicloud CLDCCS, Mulitcloud Management with Cisco© CloudCenter Suite is a 3-day intensive training course that teaches you to securely design, automate, and deploy applications across multiple clouds while optimizing cost and compliance with comprehensive reporting, visibility, and policy-enforcement. Through a combination of lessons with hands-on lab exercises, you will learn to simplify the lifecycle management of multicloud applications, workflows, and their infrastructure. This course will help you: Acquire the advanced skills and techniques for API calls, that can deploy and manage workloads in multiple environments without having deep cloud expertise Learn provisioning and orchestration, cost management, and workload optimization by leveraging cloud management Understanding Cloud Transitions Overview of Traditional IT Introducing Cisco CloudCenter Suite Cisco CloudCenter Suite Definition Setting Up Cisco CloudCenter Workload Manager Artifact Repository Overview and Configuration Understanding User Administration and Multitenancy in Cisco CloudCenter Suite Cisco CloudCenter Suite User Roles Grasping Application Modeling in Cisco CloudCenter Workload Manager Model an Application Identifying Resource Placement Callouts and Lifecycle Actions in Cisco CloudCenter Workload Manager Resource Placement and Validation Callout Understanding Application Deployment Framework in Cisco CloudCenter Workload Manager Workload Manager Application Parameters Exploring Application Services in Cisco CloudCenter Workload Manager Application Services Framework Integrating Cisco CloudCenter Workload Manager with Cisco Application-Centric Infrastructure Configure CloudCenter Workload Manager for Cisco ACI Introducing Application Management in Cisco CloudCenter Workload Manager Cisco CloudCenter Workload Manager Actions Library Exploring Advanced Features in CloudCenter Workload Manager Scheduling an Application in Cisco CloudCenter Workload Manager Comprehending Policies and Tagless Governance in CloudCenter Workload Manager Cisco CloudCenter Workload Manager Policies Introducing Action Orchestrator and Cost Optimizer in Cisco CloudCenter Suite Action Orchestrator in Cisco CloudCenter Suite Additional course details: Nexus Humans Cisco Multicloud Management with Cisco CloudCenter Suite (CLDCCS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Multicloud Management with Cisco CloudCenter Suite (CLDCCS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Do you want to learn how to overcome the fear of public speaking? Do you want to deliver your presentation with confidence? If yes, then enrol now and increase your confidence in all aspects of your life. Description: Whatever the circumstance is, having the skills to speak in public is fundamental to progress. Many people have a deep fear of public speaking. Or, on the other hand, they believe it's only a natural ability that can't be learned, this couldn't be more distant than the truth! This course has been intended to make the art of Public Speaking open to everybody. This course provides the students with valuable public speaking skills, including detailed information on building up an engaging program and conveying your presentation with control. Who is this course for? Sales professionals, business leaders, teachers, small business owners, aspiring politicians and anyone with an interest in learning how to speak in public Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Level 3: Public Speaking Diploma Course will be very beneficial and helpful, especially to the following careers: Lecturer. Entrepreneur. Public speaker Politician. And Much More! Level 3: Public Speaking Diploma Course Module One - Getting Started 00:30:00 Module Two - Identifying Your Audience 01:00:00 Module Three - Creating a Basic Outline 00:30:00 Module Four - Organizing the Program 00:30:00 Module Five - Fleshing It Out 00:30:00 Module Six - Putting It All Together 01:00:00 Module Seven - Being Prepared 00:30:00 Module Eight - Overcoming Nervousness 01:00:00 Module Nine - Delivering Your Speech (I) 01:00:00 Module Ten - Delivering Your Speech (II) 00:30:00 Module Eleven - Questions and Answers 00:30:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities 00:00:00 Mock Exam Mock Exam- Level 3: Public Speaking Diploma Course 00:20:00 Final Exam Final Exam- Level 3: Public Speaking Diploma Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer relationship management holds day-to-day business activities like marketing, sales etc. This course is designed for the individuals who are interested in enhancing their abilities or enhancing their skills to build the customer relationship. This diploma course will bring out to you all the techniques you require to help increase competition in their jobs. It will also help you boost your confidence level which will help you deal with the difficult situation. This course will also help you enhance your communication skills which will make it easier to communicate with the customers. Who is the course for? For individuals already existing in this field willing to enhance the abilities and learn new techniques. For people who are willing to take customer relationship management and the future profession. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Customer Relationship is a useful qualification to possess, and would be beneficial for the following careers: Technical support staff Client relations manager Call center manager Customer service represented. Diploma in Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Mock Exam- Diploma in Customer Relationship 00:20:00 Final Exam Final Exam- Diploma in Customer Relationship 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Commercial and Business Law 2021. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Commercial and Business Law 2021 course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Commercial and Business Law 2021 course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Commercial and Business Law 2021 online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Commercial and Business Law 2021 Module 01: Introduction of Commercial law Module 02: Business Organisations Module 03: International Trade: the Theory, the Institutions, and the Law Module 04: Sales of Goods Law Module 05: Consumer Law and Protection Module 06: E-Commerce Law Module 07: Competition Law Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Commercial and Business Law 2021 course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Commercial and Business Law 2021 course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Commercial and Business Law 2021 course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Overview In order to excel in the dynamic permacultural industry, you must understand the marketing strategies used here. Our Pharmaceutical Marketing course will train you on the essentials of marketing and help you understand the pharmaceutical industry better. The modules will explain the core principles of pharmaceutical marketing. Through the course, you will be able to learn about product development and regulatory approval. It will discuss the UK marketing strategies for the pharmaceutical industry in detail. In addition, you will receive lessons on digital transformation, compliance and ethical marketing practices.  After the completion of the course, you will receive a certificate of achievement. This certificate will demonstrate your expertise in this area and help you land your dream job. Enrol now! Course Preview Learning Outcomes Learn the core principles of pharmaceutical marketing Understand the process of product development and regulatory approval Deepen your knowledge of the UK marketing strategies Enhance your knowledge of digital transformation and compliance Gain in-depth knowledge of ethical marketing strategies Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Pharmaceutical Marketing Digital Transformation Compliance Who Should Take This Pharmaceutical Marketing? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Pharmaceutical Marketing is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Pharmaceutical Marketing will equip you with effective skills and abilities and help you explore career paths such as  Marketing Manager Sales Representative Brand Manager Product Manager Module 01: Introduction to Pharmaceutical Marketing Introduction to Pharmaceutical Marketing 00:19:00 Module 02: Pharmaceutical Product Development and Regulatory Approval Process Pharmaceutical Product Development and Regulatory Approval Process 00:20:00 Module 03: UK Marketing Strategies and Medical Engagement UK Marketing Strategies and Medical Engagement 00:19:00 Module 04: Digital Transformation and Compliance Digital Transformation and Compliance 00:19:00 Module 05: UK Pharmaceutical Pricing and Market Access Strategies UK Pharmaceutical Pricing and Market Access Strategies 00:18:00 Module 06: Ethical Marketing Practices and Compliance Ethical Marketing Practices and Compliance 00:15:00 Module 07: Future Trends and Innovations Future Trends and Innovations 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Successful complaint management means satisfied customers, which results in increased sales. Thus, proper complaint management can turn the situation in favour of the business. Master the strategies of complaints management with our exclusive Customer Care Complaints Management course. In this course you will understand the process of building rapport and trust with the customers. The modules will show you how you can establish effective communication with the customers. In addition, you will learn about different types of customers and be able to handle their complaints with expertise. The course will also focus on compliant prevention and service recovery. So, if you desire to take your customer service skills to the next level and increase your employability, join today! Course Preview Learning Outcomes Understand how to build trust with your customer Develop the skills required for effective communication Learn how to deal with different types of customers Know the strategies to resolve customer-centric complaints Grasp the techniques of customer-compliant prevention and service recovery Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Complaint Management Complaint Prevention Who Should Take This Customer Care Complaints Management Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Care Complaints Management course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Customer Care Complaints Management course will equip you with effective skills and abilities and help you explore career paths such as  Customer Care Executive Customer Service Manager Call Center Executive Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00