4306 Sales courses delivered Online

Elevate your career with our comprehensive Leadership and Management Diploma. Gain essential skills in strategic leadership, team management, and organizational development. This diploma program empowers you with the knowledge and tools to excel as a leader in today's dynamic business environment. Enroll now to unlock your leadership potential and drive success in your professional journey.

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco© Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will learn about the Cisco Contact Center Enterprise (CCE) products and explore features and functionality of the solution including major system components. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Course Overview Learn the innovative ways to find your dream job by taking this Career for 2021 and Beyond course. In this course, you will explore the steps to conduct a successful job search. This valuable Career for 2021 and Beyond course begins by outlining the old job search processes that don't work well nowadays, guiding you through the new techniques that can help improve your job search success. You will learn the powerful conversation tricks to pass the selection process in your interview. You will learn the techniques to make conversation that generates innovative ideas. You will gain the skills to effectively communicate with people, listen to them and share your opinions which will help you discover tremendous job opportunities.  Brace yourself for incredible career opportunities by enrolling today! Learning Outcomes Understand the older processes of job search and see what changes took place Familiarize with the new process of job search Deepen your understanding of the misconceptions of job search Know how to use business conversations to generate new ideas Explore the benefits of sharing ideas Learn how to execute and refine your plan Be able to get into deeper conversations Who is this course for? This Career for 2021 and Beyond course is highly beneficial for anyone looking to find employment. Learning the essential skills helps professionals find the best career opportunities. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Career for 2021 and Beyond course provides the fundamental skills for successful job search and would be beneficial for any related profession or industry such as: Teacher Receptionist Sales Manager Module 01: Introduction Course Introduction 00:03:00 Module 02: The Old Process don't work as well today The Processes were designed for HR, not for the job Seeker 00:03:00 We spend too much time using Job Boards 00:02:00 Applicant Tracking Systems and Interviewing 00:02:00 Information Interviews say 'I need a job' 00:02:00 Interviewing with People who Don't know you 00:01:00 Everyone is trying to do the same steps. 00:03:00 Module 03: A new Process for Job Search Have different process 00:05:00 Never Give Up 00:02:00 Create Career Journey Process 00:01:00 Dream out Loud 00:01:00 Dream about new Ideas 00:03:00 Dream with others 00:03:00 Look Deep into What you are learning 00:03:00 It's Unique process 00:03:00 Research and Deep Conversations are important 00:07:00 Execute and Refine your Plan along the way 00:06:00 Use Campaigns to keep your process on track 00:01:00 Get into Deeper Conversations and Listen Carefully 00:03:00 Module 04: Closing Remarks and Resource Closing Remarks 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages99 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you someone new to Marketing? Have you ever heard of Niche Marketing? Or are you interested in learning about it? If yes, then this beginner course is for you. Description: Marketing is a very fast-paced factor in businesses, especially in Online Marketing since there are always constant changes in trends and updates. This course will help you target a broad range of market to be able to market your products and services effectively. You will be able to know the benefits of Micro Niche and Niche Marketing. Through this course, you will know about the Micro Niche Websites and how it should be operated. You will learn how to use keywords and backlinks for Micro Niche Websites. Also, you will learn about the types of Micro Niche Software and how does internet micro niche marketing software work. Lastly, you know why it is not a good idea to target a single keyword. Who is the course for? Marketers or any business people who want to learn about Niche Market People who have an interest in marketing and niche market Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Beginner's Guide to Micro Niches would be beneficial for the following careers: Businessmen Entrepreneurs Marketers Marketing Assistants Sales Specialists. The Beginner's Guide to Micro Niches Introduction 00:30:00 What is Niche Market? 00:30:00 Benefits of Micro Niche and Niche Marketing 00:30:00 Difference Between Niche Marketing And Mass Marketing 00:30:00 Micro Niche Marketing 00:30:00 How to build Quality Micro Niche Websites to Earn More 00:30:00 Using Keywords 00:03:00 Using Backlinks 00:15:00 How can you Make Money out of Micro Niche Websites? 01:00:00 How Can you Promote Your Brand Through Micro Niche Marketing 01:00:00 Types of Micro Niche Software 00:30:00 Micro Niche Finder 00:30:00 Benefits of Using Micro Niche Finder 00:30:00 Why is it a Bad Idea to target a Single Keyword 00:30:00 Conclusion 00:15:00 Mock Test Mock Exam - The Beginner's Guide to Micro Niches 00:20:00 Final Exam Final Exam - The Beginner's Guide to Micro Niches 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Start selling on eBay and learn what to sell and how to sell with the Sell on Amazon: Simple & Effective eBay Arbitrage Strategies course. eBay is one of the best platforms for online business as well as shopping. But many new sellers fail to sell. The course is designed for the beginners who want to start their business. You will be amazed to know that eBay offers lower fees than Amazon and it is the world's largest marketplace for online auctions. The course helps you start making money as quickly as possible. At first, the course illustrates the concepts of Drop Shipping and trains you how to do that. Drop Shipping is a supply chain management where goods are provided by direct delivery from the manufacturer to the retailer or customer. You will also be trained on what to do before contacting the Dropshippers and how to find them. Finally, the course teaches you the selling techniques and marketing strategies. Apart from the eBay business, the course shows you how to create a store using BigCommerce. Upon completion, it is hoped that you will be able to start selling on eBay. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Sell on Amazon: Simple & Effective eBay Arbitrage Strategies is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Sell on Amazon: Simple & Effective eBay Arbitrage Strategies is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Section 01 - Selling on Amazon Selling on Amazon FREE 00:02:00 Selling on Amazon 00:03:00 Winning an eBay Auction 00:05:00 Listing a Product on Amazon 00:02:00 Section 02 - Product Sourcing on Bey Completed Sale #1 00:02:00 Completed Sale #2 00:03:00 Completed Sale #3 00:02:00 Completed Sale #4 00:03:00 Completed Sale #5 00:03:00 Completed Sale #6 00:04:00 Completed Sale #7 00:02:00 Completed Sale #8 00:03:00 Completed Sale #9 00:03:00 Completed Sale #10 00:03:00 Completed Sale #11 00:03:00 Completed Sale #12 00:02:00 Completed Sale #13 00:02:00 Completed Sale #14 00:03:00 Section 03 - Shipping Amazon Sales Ordering Supplies from USPS 00:02:00 Printing a Shipping Label from Amazon.mp4 00:01:00 Schedule a USPS Pickup 00:02:00 Section 04 - Setup Cashback Enroll for eBay Bucks 00:02:00 Signup for Ebates 00:03:00 Ebates Referral Code 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: This Microsoft Office Business Contact Manager 3 will help you to learn everything you need to teach Microsoft Office Business Contact Manager 3. In this course you will learn how to install business contact manager, use express setup and advanced setup, use the business contact manager dashboard, use the business contact manager folder list, menus, and toolbar, create and remove a database, use shared database, manage your database, access the welcome email, use the dashboard links, use 'learn about business contact manager', use the help menu, and more. This course will help you to get skilled and improve your knowledge. Learning Outcomes: Understand and install Business Contact Manager, and use express and advanced setup View folders, use dashboard, menu and toolbar in the Business Contact Manager Create, remove, share and manage database, along with connections to other shared databases Get to know welcome emails, use dashboard links, 'Learn about Business Contact Manager', and help menu Open folders, create, edit and view Accounts, Business Contacts, Opportunities and Business Projects and Project Tasks Discover how to create a history item, business note in and outside an item, view the communication history folder and use link to record and emails to auto-links Learn to open the dashboard, customize it and about the home, sales, marketing and projects tab Setup and use the Product and Service Items List, import and export data, generate reports and utilize the reports window in the information management tools Go through marketing campaigns by creating basic campaigns, campaigns through Word and Publisher, and track campaign results Create custom forms, edit lists in and outside a form Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office Business Contact Manager 3 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office Business Contact Manager 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Configuring Business Contact Manager Getting Started 00:30:00 Using Business Contact Manager 00:15:00 Working with Business Contact Manager Data 00:15:00 Getting Help in Business Contact Manager 00:15:00 Using Business Contact Manager Accounts 00:15:00 Business Contacts 00:15:00 Opportunities 00:15:00 Business Projects and Project Tasks 00:30:00 Communications History and Linking 00:15:00 Business Contact Manager Tools Using the Dashboard 00:15:00 Information Management Tools 00:30:00 Marketing Campaigns 00:15:00 Customizing Forms 00:15:00 Mock Exam Mock Exam- Microsoft Office Business Contact Manager 3 00:20:00 Final Exam Final Exam- Microsoft Office Business Contact Manager 3 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you wondering why copywriting is important for your home business? Do you want to know how this can affect the status of your business? This Course will answer your concerns about copywriting for your home business. Description:  Copywriting is one of the most profitable yet challenging industries in the world. In this course you will be able to learn if copywriting for a home business is for you. This course will also help you know the importance of copywriting and how you can effectively write with more impact to help you boost your business. Copywriters are well-compensated professionals but to be able to become one; you also need to be capable of putting your valuable time to study and concentrate. This course will help you learn how to write effectively to increase your profit. Who is the course for? Professionals, businessmen, and entrepreneurs who are into copywriting People who have an interest in copywriting Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Level 2 Certificate in Copywriting for Home Business is a useful qualification to possess, and would be beneficial for the following careers: Bloggers Entrepreneurs Home Business Owners Social Media Specialist Social Content Creator. Chapter-1 Introduction 00:30:00 Chapter-2 Why Copywriting? 01:00:00 Chapter-3 Examples Of Powerful Copywriting At Work 01:00:00 Chapter-4 The Key To Effective Copywriting 01:00:00 Chapter-5 The Easiest Way To Capture Leads For Your Home Business 01:00:00 Chapter-6 The Easiest Way To Write Copy For Promo Emails 01:00:00 Chapter-7 The Easiest Way To Write Powerful Blog Posts 01:00:00 Chapter-8 The Fastest Way To Drive Traffic From Social Bookmarks 01:00:00 Chapter-9 The Art Of Writing A Good Press Release 01:00:00 Chapter-10 AdWords -The Art Of Short Text 01:00:00 Chapter-11 The Art Of Writing A Good Affiliate Promo Page 02:00:00 Chapter-12 The Art Of Writing A Good Sales Letter 01:00:00 Chapter-13 Maximising Every Dollar 00:30:00 Chapter-14 Final Thoughts 00:15:00 Mock Exam Mock Exam- Level 2 Certificate in Copywriting for Home Business 00:20:00 Final Exam Final Exam- Level 2 Certificate in Copywriting for Home Business 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description We believe that an adequate digital marketing strategy is crucial to take benefit of the growing opportunities from digital marketing. If you have ever desired to grasp the dynamic ways to learn the leading digital marketing techniques and make the most of these techniques through information and tips including best practices and the latest statistics, then this Digital Marketing Planning Course is for you. The core of this course is to teach you about integrated digital strategies that give you a framework for all the key online marketing activities. You will understand essential marketing activities covering data-driven approaches, techniques to deploy digital marketing media, practising online marketing techniques, improve communications using the web, email and social media marketing that eventually increase leads and drive sales. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Digital Marketing Planning Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Digital Marketing Planning Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Introduction FREE 00:01:00 Overview 00:20:00 Traffic Secrets. 00:16:00 Why Email Everyday 00:03:00 100 Clicks a Day 00:09:00 Email Sequence Explanation 00:01:00 Soap Opera Sequence 00:13:00 Seinfeld Email Sequence 00:11:00 Value Ladder Overview 00:07:00 The Attractive Character Overview 00:10:00 Attractive Character II 00:18:00 Module: 02 Result 00:04:00 Your Dream Client 00:02:00 Mindset Changes 00:04:00 What is a Squeeze 00:05:00 Bait Overview 00:19:00 Squeeze Page Secrets 00:08:00 TYP Overview 00:03:00 Front-End Overview 00:12:00 WWWH Script 00:04:00 Star Story Solution Script 00:17:00 OTO Script 00:09:00 Module: 03 Continuity Overview 00:06:00 Magic Bullet Script 00:02:00 Mid Ticket Overview 00:09:00 Perfect Webinar Funnel Walkthrough 00:03:00 Perfect Webinar Script 00:15:00 To Dos of Creating Content 00:11:00 Make Your Own Products or Affiliate 00:02:00 Affiliate Value Ladder Buildout 00:10:00 Your Value Ladder Buildout 00:20:00 The Big Outline for Content Creation 00:10:00 Expert Positioning 00:18:00 Optimize an Article 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00