Cisco Reporting Cisco Contact Center Enterprise (CCER)

Description

Duration

1 Days

6 CPD hours

This course is intended for

Account and project managers
Business liaisons
Deployment engineers
Managers overseeing CCE deployments
Technical sales

Overview

After taking this course, you should be able to:
Provide a high-level overview of the Cisco Contact Center portfolio
List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions
Describe how calls flow through PCCE using appropriate terms and naming conventions
Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment
Identify advanced features available within the PCCE solution

The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources.

Introduction to CCE

Functionality of PCCE Components

Terms and Naming Conventions Used in CCE

Access Tools Available in CCE

Discovering CCE Features Beyond Default