Description

Description:

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job.

With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now.

Learning Outcomes :

The nuances of body language and verbal skills.

Aspects of verbal communication such as tone, cadence, and pitch.

Questioning and listening skills.

Ways of delivering bad news and saying no.

Effective ways to negotiate.

The importance of creating and delivering meaningful messages.

Tools to facilitate communication.

The value of personalizing interactions and developing relationships.

Vocal techniques that enhance speech and communication ability.

Techniques for managing stress.

Assessment:

At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.

Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.

Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.

Requirements

Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

	Course Overview (Call Centre Agents Training Course)	00:05:00
	What's Missing in Telephone Communication?	00:15:00
	Verbal Communication Techniques	00:15:00
	Who are Your Customers?	00:15:00
	To Serve and Delight	00:05:00
	Did You Hear Me?	00:15:00
	Asking the Right Questions	00:15:00
	Saying No	00:05:00
	Sales by Phone	00:10:00
	Taking Messages99	00:05:00
	Staying Out of Voice Mail Jail	00:05:00
	Closing Down the Voice	00:10:00
	Cold and Warm Calls	00:15:00
	Developing a Script	00:15:00
	Perfecting the Script	00:15:00
	Handling Objections	00:30:00
	Negotiation Techniques	00:15:00
	It's More Than Just a Phase	00:15:00
	Phone Tag and Getting the Call Back	00:15:00
	This is My Mentor	00:05:00
	Stress Busting	00:05:00
	News from Within	00:15:00
Mock Exam
	Mock Exam- Call Centre Agents Training Course	00:20:00
Final Exam
	Final Exam- Call Centre Agents Training Course	00:20:00
Certificate and Transcript
	Order Your Certificates and Transcripts	00:00:00

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Call Centre Agents Training Course

By John Academy

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