1826 Retail courses

Inventory management is all about taking and maintaining control over what can often be an incredibly complex and expansive inventory - all of which plays a direct role in the day-to-day operations of the respective business.  Through the Inventory Management you will gain a comprehensive review of stock management, how to control the movement and storage of materials within the store and process the associated transactions, including shipping, receiving, put away, and picking and much more. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Inventory Management is suitable for anyone who want to gain extensive knowledge, potential experience and expert skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Course Content Certificate in Inventory Management Course Overview 00:15:00 What is Inventory? 00:30:00 Types of Inventory 00:15:00 Key Players 00:30:00 Setting up the Warehouse 00:15:00 What Makes a Good Inventory Management System? 00:15:00 The Warehouse Inventory Cycle 00:15:00 Identifying Demand 00:15:00 The Receiving Process 00:15:00 Validating Inventory 00:15:00 The Put-Away Process 00:15:00 Maintaining Inventory Accuracy 00:30:00 The Outbound Process 00:30:00 Industry Trends 00:15:00 Mock Exam Mock Exam- Inventory Management 00:20:00 Final Exam Final Exam- Inventory Management 00:20:00 Assignment Assignment - Inventory Management 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview This comprehensive course on Phone-Based Customer Service will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Phone-Based Customer Service comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enroll in this course today to fast track your career ladder. Key Features of the Course: FREE Phone-Based Customer Service CPD-accredited certificate Get a free student ID card with Phone-Based Customer Service (£10 applicable for international delivery) Lifetime access to the Phone-Based Customer Service course materials The Phone-Based Customer Service comes with 24/7 tutor support Get instant access to this Phone-Based Customer Service course Learn Phone-Based Customer Service from anywhere in the world The Phone-Based Customer Service is affordable and simple to understand The Phone-Based Customer Service is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Phone-Based Customer Service. It is available to all students, of all academic backgrounds. Requirements Our Phone-Based Customer Service is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Phone-Based Customer Service course, it can be studied in your own time at your own pace. Career Path Having these various qualifications of Phone-Based Customer Service will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 15 lectures • 06:13:00 hours total •Module 1: Introduction to Customer Service •Module 2: What's Different about Good Customer Service •Module 3: Customer Relationship Management •Module 4: Customer Service Communication Strategies •Module 5: Aspects of Phone Etiquette •Module 6: Building Rapport Over the Phone •Module 7: Inbound and Outbound Calls •Module 8: Active Listening and Managing Tough Callers •Module 9: Managing Interoffice Calls and Voicemail •Module 10: Problem Solving over the Phone •Module 11: Intra Organization Dealings •Module 12: Measuring Customer Service •Mock Exam - Phone-Based Customer Service •Final Exam - Phone-Based Customer Service •Order Your Certificate

Overview Acquire great customer problems solving skills to develop long term relationships with your customers by enrolling in our Customer Service Management course. This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards. The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enrol today to handle customer feedback and complaints efficiently. Key Features of the Course: FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on WIFI, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:51:00 hours total •Module One - Customer Service : Who We Are and What We Do •Module Two - Customer Service : Establishing Your Attitude •Module Three - Customer Service : Identifying and Addressing Customer Needs •Module Four - Customer Service : Generating Return Business •Module Five: In-Person Customer Service •Module Six - Customer Service : Giving Customer Service over the Phone •Module Seven - Customer Service : Providing Electronic Customer Service •Module Eight - Customer Service : Recovering Difficult Customers •Module Nine - Customer Service : Understanding When to Escalate

Course Overview: The "Floristry and Principles of Design Level 4" course offers an in-depth exploration of the art of floristry and design principles. Aimed at learners seeking to deepen their understanding of floral arrangements and design techniques, this course covers everything from the fundamental design principles to advanced floristry techniques. By combining theoretical knowledge with design principles, students will gain a comprehensive understanding of floral composition, colour theory, and the essential skills required to create stunning floral displays. Learners will complete the course with a stronger foundation in floristry, equipped to apply their skills to a variety of professional settings. Course Description: This course delves into the core aspects of floristry and design principles, providing a structured learning path that covers a range of essential topics. Learners will explore the history of floristry, the principles of design, and the use of colour, texture, and form in creating floral arrangements. The course is designed to develop an appreciation for both traditional and contemporary floristry, highlighting design techniques that enhance visual appeal. Learners will also gain a deep understanding of flower care, sustainability in floristry, and how to adapt designs to different events or settings. This comprehensive course equips learners with the knowledge and expertise to succeed in the floristry industry, whether in a creative or managerial role. Course Modules: Module 01: Introduction to Floristry Module 02: Principles of Design in Floristry Module 03: Colour Theory and Floral Compositions Module 04: Flower Care and Maintenance Module 05: Event and Seasonal Floristry Module 06: Advanced Floral Design Techniques Module 07: Sustainable Practices in Floristry Module 08: Floral Design for Different Settings (See full curriculum) Who is this course for? Individuals seeking to specialise in floristry and floral design. Professionals aiming to advance their career in event management or creative industries. Beginners with an interest in the art of floristry and floral design. Aspiring florists looking to establish a career in the floral industry. Career Path Florist Floral Designer Event Coordinator Wedding Planner Retail Florist Floral Business Owner Event Designer

Level 2 Health and Safety in the Workplace Course Overview This Level 2 Health and Safety in the Workplace course provides essential knowledge for maintaining a safe and compliant working environment across various industries. Learners will gain a thorough understanding of key health and safety principles, legal responsibilities, risk assessment techniques, and emergency procedures. Designed to equip individuals with the confidence and awareness to identify hazards and implement control measures, this course supports improved workplace safety culture. Upon completion, learners will be able to recognise common risks, understand health and safety legislation, and contribute effectively to creating safer workspaces, making it valuable for both new starters and those seeking to enhance their professional skills. Course Description This course covers fundamental topics including workplace hazards, risk management, fire safety, manual handling, and reporting procedures. Learners will explore health and safety legislation and the roles and responsibilities of employers and employees. The content is delivered through clear explanations and structured learning, enabling learners to develop critical awareness of how to maintain safe environments. Skills gained include hazard identification, risk evaluation, and understanding of preventative strategies, all essential for fostering compliance and wellbeing at work. Suitable for a broad range of sectors, the course offers comprehensive knowledge that supports personal development and prepares learners for further progression in health and safety or related fields. Level 2 Health and Safety in the Workplace Curriculum Module 01: Level 2 Health and Safety in the Workplace Curriculum (See full curriculum) Who is this course for? Individuals seeking to improve workplace safety awareness. Professionals aiming to develop their health and safety knowledge. Beginners interested in health and safety fundamentals. Employees required to meet compliance standards in any sector. Career Path Health and Safety Assistant Workplace Safety Coordinator Facilities Manager Construction Site Worker Administrative roles with health and safety responsibilities Entry-level positions in manufacturing, retail, and office environments

Enrol in our comprehensive customer service course suitable for beginners and experienced professionals. Learn essential skills for various roles, from representatives to managers, and advance your career in the dynamic field of customer service.

Get ready for an exceptional online learning experience with the Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Sales & Marketing package is dynamic, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Sales & Marketing package has something for everyone. As part of the Sales & Marketing, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media CPD-accredited courses: Course 01: Mechanical Engineering Course 02: Electric Vehicle Battery Management System Course 03: Automotive Engineering: Onboard Diagnostics Course 04: Hybrid Vehicle Expert Training Course 05: Large Goods Vehicle (LGV) Course 06: Car Mechanic Interactive Online Training Course 07: Bicycle Maintenance Course Course 08: Motorbike Maintenance Course Course 09: Automotive Engineering: Onboard Diagnostics Course 10: Diploma in Supercharger Automobile Engineering Course 11: Crack Your Mechanical Engineer Interview Course 12: Engine Lubrication Systems Online Course Course 13: MET Technician Course 14: Workshop Technology: Machine Shop Theory Course 15: Workplace First Aid Online Training Course Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis, & Social Media bundle, you will gain the following: CPD QS Accredited Proficiency with this Sales & Marketing bundle After successfully completing the Sales & Marketing bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials in this Sales & Marketing bundle The online test with immediate results You can study and complete the Sales & Marketing bundle at your own pace. Study for the Sales & Marketing bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Sales & Marketing bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media, a rich anthology of 30 diverse courses. Our experts handpick each course in the Sales & Marketing bundle to ensure a wide spectrum of learning opportunities. This Sales & Marketing bundle will take you on a unique and enriching educational journey. The Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Sales & Marketing bundle offers you the flexibility and convenience to learn at your own pace. Make the Sales & Marketing package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle is perfect for: Aspiring Sales Professionals: Ideal for individuals looking to start a career in sales and wanting to understand the foundational aspects of sales management. Marketing Executives: Suitable for marketing professionals who wish to integrate sales management techniques with marketing strategies to enhance performance. Entrepreneurs and Business Owners: Tailored for business leaders aiming to refine their sales and negotiation skills to drive business growth. Customer Relationship Managers: Beneficial for CRM professionals seeking to deepen their understanding of Know Your Customer (KYC) practices and sales analysis. Social Media Managers: Perfect for those in social media roles looking to leverage platforms for sales enhancement and targeted marketing. Requirements You are warmly invited to register for this Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media course completion, you can expect to: Sales Coordinator Account Manager Sales Analyst Marketing Manager Negotiation Consultant Customer Relationship Manager Business Development Manager Social Media Strategist Sales Director Entrepreneur Certificates CPD Certificates Digital certificate - Included

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Course Overview Unlock the captivating world of gemstones with this comprehensive course in Gemology. Whether you're interested in gemstones for personal enrichment or professional growth, this course provides a solid foundation in the study of gems, from their origins to their classification. You will explore how gemstones are formed, their unique properties, and how they are categorised and evaluated. The course also delves into the science behind colour, clarity, and other features that determine gemstone quality. By the end of the course, learners will gain the knowledge to identify different gemstones and understand their characteristics in line with global standards. This is an ideal starting point for anyone fascinated by the aesthetics and structure of gems and looking to explore potential roles in the gem and jewellery sectors. Course Description This Gemology course takes learners on a detailed journey through the fascinating science of gemstones. Beginning with an introduction to gemology, the curriculum covers the natural formation of gems, the role of colour, and the ways in which gems are cut and shaped for presentation. Learners will examine the essential criteria used for gem testing, along with how to calculate gemstone weight and assess their quality. The course also highlights various precious gemstones, providing insight into their history, value, and market significance. Delivered in a structured and accessible format, this course helps learners build a solid understanding of gemological concepts and terminology. It serves as a stepping stone for those interested in further study or seeking roles in the jewellery, appraisal, or gem certification industries. Course Modules: Module 01: Introduction to Gemology Module 02: Formation of Gems Module 03: Colour Module 04: Fashioning Module 05: Gem Testing Module 06: Weight and Measurement Module 07: Precious Gemstones (See full curriculum) Who is this course for? Individuals seeking to understand the science and classification of gemstones. Professionals aiming to enhance their knowledge for gem appraisal or jewellery roles. Beginners with an interest in gemology, jewellery design, or mineralogy. Collectors, jewellery retailers, and enthusiasts wanting to build foundational knowledge. Career Path Gemologist Jewellery Appraiser Jewellery Retail Specialist Gemstone Buyer or Seller Auction House Assistant Jewellery Designer (with focus on gem selection)

The Understand Customers’ Needs and Online Behaviours course helps you connect with customers in a better way. You will learn how people think, act, and respond when they interact with businesses, especially online. The course covers communication skills, body language, and telephone manners, so you can give customers the best service. Whether you're selling something, helping someone, or just want to improve your customer skills, this course makes it easy. Course Curriculum ✓ Module 01: Basic Communication Skills ✓ Module 02: Advance Communication (I) ✓ Module 03: Advance Communication (II) ✓ Module 04: Telephone Etiquette ✓ Module 05: Body Language and Effective Communication Learning Outcomes Understand the basics of clear and polite communication. Learn advanced communication skills for real situations. Improve your listening and response techniques. Build strong customer relationships. Use telephone etiquette to make good impressions. Understand how to read and use body language. Respond better to online and in-person customer needs. Know what influences customer actions online. Handle different customer types with confidence. Communicate clearly and calmly under pressure. Who is this course for? This course is perfect for anyone who works with customers or wants to improve their communication. It’s great for people in sales, customer service, support, hospitality, or anyone who deals with clients online or by phone. If you want to understand people better and respond the right way, this course is for you. Eligibility Requirements You don’t need any past training to take this course. If you are willing to learn and improve how you talk and listen, you’re ready to begin. Career Path After finishing this course, you can work in many customer-focused roles. These include customer service advisor, support representative, sales assistant, call centre worker, or hospitality staff. You can also use these skills in marketing, retail, or any job that needs strong communication. (Learn more about this online course)