Name: Phone-Based Customer Service
Price: 11.99 GBP
Availability: InStock

Description

Providing excellent service to your customers over the phone is a skill that can set you apart from your competitors and boost your reputation. In this Phone-Based Customer Service course, you will learn how to communicate effectively, build rapport, handle difficult callers, and solve problems over the phone. You will also learn how to use customer relationship management tools, follow phone etiquette rules, and measure your service performance.

This course will help you distinguish between poor and excellent customer service, enabling you to provide the best possible service. You'll find out how to maximise sales opportunities, improve customer loyalty, and present your company in a favourable light. Furthermore, you will acquire the expertise to handle various caller types, including those who may be angry, impatient, or confused, along with mastering the management of interoffice calls and voicemail messages.

This course is suitable for anyone who wants to improve their phone-based customer service skills and gain a recognized qualification in this field.

Learning Outcome of Phone-Based Customer Service

Learn the principles and practices of effective customer service

Gain skills and confidence in communicating with customers over the phone

Understand how to use customer relationship management tools and strategies

Acquire techniques for building rapport, handling difficult callers and solving problems

Learn how to manage interoffice calls, voicemail and intra organisation dealings

Understand how to measure and improve customer service performance

Key Features of the Course

A CPD certificate that is recognised worldwide.

A great online learning experience.

Interesting and unique online materials and activities.

Expert guidance and support from the field leaders.

Access to the study resources anytime you want.

Friendly and helpful customer service and admin support by email, phone, and chat from Monday through Friday.

Get a year-long access to the course.

Topics Covered in This Course

Module 01: Introduction to Customer Service

Module 02: What’s Different about Good Customer Service?

Module 03: Customer Relationship Management

Module 04: Customer Service Communication Strategies

Module 05: Aspects of Phone Etiquette

Module 06: Building Rapport Over the Phone

Module 07: Inbound and Outbound Calls

Module 08: Active Listening and Managing Tough Callers

Module 09: Managing Interoffice Calls and Voicemail

Module 10: Problem Solving over the Phone

Module 11: Intra Organisation Dealings

Module 12: Measuring Customer Service

Who is this course for

This course is ideal for individuals aspiring to excel in various customer service roles, from representatives to managers. It's suitable for beginners aiming to enter the customer service field as well as experienced professionals looking to enhance their skills and advance their careers.

Requirements

No prerequisites; suitable for individuals from any academic background.

Accessible course materials from any internet-enabled device.

CPD Certificate from Course Gate

At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22.

Career path

Customer Service Representative

Call Centre Agent

Customer Service Manager

Customer Care Coordinator

Customer Relations Officer

Customer Service Trainer

Telephone Customer Service Associate

Inbound Sales Representative

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Phone-Based Customer Service

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