1455 Retail courses

Unlock the secrets of warehouse management with our comprehensive online course. Our program is designed to provide you with all the essential knowledge and skills to become a successful warehouse manager. We cover everything from the fundamentals of warehouse management to the latest technologies and inventory control techniques. Our course is CPD-accredited, which means that upon completion, you will receive a certification recognized by employers across the UK. Our curriculum is structured to ensure that you gain a thorough understanding of the core functions of warehouse management, including warehousing, supply chain management, inventory control, and cost management. Whether you're looking to start a career in warehouse management or simply want to improve your existing skills, our online course is the perfect solution. Join today and take your first step towards a successful career in warehouse management! Along with this Warehouse course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Warehouse Bundle Consists of the following Premium courses: Course 1: Warehouse Management Course 2: Freight Consultant Training Course 3: Manual Handling Level 2 Course 4: Operation Management and Retailing Course 5: Purchasing & Procurement Course - Level 3 Course 6: Risk Management Course 7: DSEAR Training Course 8: COSHH Awareness Level 3 Course 9: Fire Safety Awareness Level 2 Course 10: First Aid at Work Course 11: Time Management Enrol in Warehouse to advance your career, and use the premium study materials from Apex Learning. The Warehouse Management bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Warehouse expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. The course curriculum of Warehouse Management : Course 1: Warehouse Management Fundamentals of Warehouse Management Warehousing: Function, Benefits and Types of Warehousing Core Functions Of A Warehouse Management System Challenges Of Warehouse Management Technology In The Warehouse Supply Chain Management Concepts Warehouse Management Technologies to Adopt Order Picking in the Warehouse Managing Warehouse Inventory Organize the Storage of Inventory in a Warehouse Inventory Management Techniques Inventory Control Flow of Processing Cost Management Improve Warehouse Efficiency and Reduce Costs Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Warehouse Management course is ideal for: Logistics and supply chain professionals Warehouse managers and supervisors Operations managers Business owners and entrepreneurs Anyone interested in a career in warehousing Requirements This Warehouse course has been designed to be fully compatible with tablets and smartphones. Career path Warehouse Management Warehouse Manager - £25k-£50k/year Logistics Coordinator - £20k-£35k/year Supply Chain Analyst - £25k-£45k/year Inventory Control Specialist - £22k-£40k/year Operations Manager - £30k-£60k/year Shipping and Receiving Manager - £25k-£45k/year Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Warehouse) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Learn how to build road safety strategies by enrolling in our exclusively designed Transport Manager Complete Training Level 4 course. This course contains all the knowledge and information you need to plan and implement traffic management plans, providing you with the skills and attributes needed to succeed in the role. This course will teach you everything you need to know about transport infrastructure. After successful completion, you will have strongly developed skills to work for an operator to ensure its vehicles are street-legal, and that all drivers comply with the traffic and driver hours rule. You will have the knowledge to increase performance, reduce operational costs and make safer highways. Along with this Transport Manager Complete Training Level 4 Bundle you will get 10 premium courses, an original hardcopy certificate, transcript and a student ID card. This Transport Manager Complete Training Level 4 Bundle Consists of the following Premium courses: Course 01: Transport Manager Complete Training Level 4 Course 02: Car Maintenance Level 3 Course 03: Driver Safety Awareness Certificate - CPD Certified Course 04: Driving Instructor Course 05: Logistic Management Course 06: Port Management Diploma Course 07: Cost Control Process and Management Course 08: Operation Management and Retailing Course 09: Warehouse Course 10: Management for Managers Course 11: Risk Management Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Transport Manager Complete Training Level 4 will provide you with the CPD certificate that you'll need to Course Curriculum of Transport Manager Training Course 01: Transport Manager Complete Training Level 4 Transport Management Module 01: An Introduction to Successful Transport Management Module 02: The UK's Travel Infrastructure - Road and Rail Module 03: Road Freight and Transport Management Module 04: Passenger Road Transport and its Management Module 05: Rail and Transport Management Module 06: Transport Management for Ports and Inland Waters Module 07: Transport Management for Airlines Module 08: Trends, Challenges and Best Practice in Transport Management Module 09: Transport Management and Health and Safety How will I get my Certificate? After successfully completing the Transport Manager Training course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 125 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Transport Manager bundle. Requirements This Transport Manager course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Transport Manager Complete Training Level 4) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Fashion & Beauty Training Have you got any artistic talent? This Fashion & Beauty course is an excellent way to jumpstart your career in this area if you have a vibrant personality and a love of fashion and beauty. The beauty business is thriving. This sector is expanding quickly. The fashion industry provides fresh and interesting prospects for advancement. Enrolling in our Fashion & Beauty course will provide you with the knowledge you need to take advantage of every opportunity. Throughout the Fashion & Beauty programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Fashion & Beauty course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Fashion & Beauty Training Bundle Consists of the following Premium courses: Course 01: Beauty Therapist Level 3 Training Course Course 02: Fashion and Lifestyle Blogging Certificate Course 03: Fashion Law Online Course Course 04: Skin Care Treatment Course 05: Acne Treatments and Beauty Care Course 06: Facial Beauty Course Course 07: Indian Bridal Makeup Course 08: Hairdressing Level 3 Course 09: Diet and Nutrition Complete Food Composition Diploma Course 10: Mobile Photography Course 11: Personal Hygiene Enrol now in Fashion & Beauty to advance your career, and use the premium study materials from Apex Learning. Curriculum of this Fashion & Beauty Training Bundle Course 01: Beauty Therapist Level 3 Training Course Introduction to Beauty Technician Corrections Tools Foundations and Corrections Colour Eye Make:Up Makeup for Eyebrows Lip Make:Up Types of Makeup False Eyelashes Makeup for Different Ages Health and Safety Creating Your Make:Up Kit General Care of Hands Manicure Pedicure Nail Art Shellac and Gel Nails Hair Types How to Treat Hair Hair Colour and Hair Shape How to Wash Hair Professionally Tool's Styling Men's Hair Up:Styling Hair Extensions Hairstyles Course 02: Fashion and Lifestyle Blogging Certificate Blogging Starting Out and Setting Up Content Creation Photography and Imagery Staying Social And many more... Course 03: Fashion Law Online Course Introduction Fashion Law as Business Law Retailing Intellectual Property Rights: Brand Protection Part-I And many more... Course 04: Skin Care Treatment Skin Anatomy Skin Nutrients Skin Care for Different Skin Types Skin Care for Different Ethnicities And many more... Course 05: Acne Treatments and Beauty Care Understanding Acne Skincare Routine Medications Diet Lifestyle Course 06: Facial Beauty Course Cell Anatomy & Structure Skin Conditions and Types Skin Diseases and Disorders Part 01 And many more... Course 07: Indian Bridal Makeup Makeup Look Part 1 Introduction to Indian Bridal Makeup Preparing & Priming A Combinational Skintype Applying Golden, Copper, Brown Eyeshadow Shades Applying Eyeliner on Eyeliner on Eyes with Slightly Hoodedness And many more... Makeup Look Part 2 Skincare & Primer Create a Smokey Eyeliner Applying the Half Cut Crease Technique And many more... Makeup Look Part 3 Skin Prepping & Priming with Different Products Master the Cut-Crease Eyemakeup Technique And many more... Course 08: Hairdressing Level 3 Introduction to Barbering Hair Cutting Hair Braiding Course 09: Diet and Nutrition Complete Food Composition Diploma Introduction Calorie Balance Food Composition Macronutrients And many more... Course 10: Mobile Photography Photography Basics How Does a Camera Work Aperture Shutter Speed ISO And many more... Mobile Photography Intro to Mobile Photography Using a Smartphone Camera Exposing Properly With the Smartphone Camera And many more... Course 11: Personal Hygiene Introduction to Personal Hygiene and a Brief History Looking Clean, Smelling Clean Improving and Maintaining Oral Health Care of the Eyes And many more... CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Fashion & Beauty bundle. Note: This is not a professional course. This course only covers theoretical knowledge about the topic. Requirements Fashion & Beauty Training This Fashion & Beauty course has been designed to be fully compatible with tablets and smartphones. Career path Fashion & Beauty Training There are several benefits to a profession in fashion & beauty. The most common jobs people hold in this industry include: Salon Stylist Salon Manager Makeup Artist Barber Beauty Consultant Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Beauty Therapist Level 3 Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Duration 1 Days 6 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. Overview After completing this course, you will be able to: Install and configure the application Identify common sales scenarios Complete a sales cycle Configure product catalog Manage customer records Utilize analytics tools with customer data Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customers; tracking data against sales goals, automating your best practices, learning from your data and more. Sales Overview Sales overview Configuring Sales Module summary Working with Opportunities Manage customers Working with opportunities Embedded intelligence Playbooks Integrated sales tools Module summary Quotes to Orders Order processing overview Manage product catalog Create and manage quotes Create and manage orders and invoices Module summary Sales Analytics and Insights Overview Power BI AI for Sales Modules summary Additional course details: Nexus Humans MB-210T01 Dynamics 365 for Customer Engagement for Sales training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-210T01 Dynamics 365 for Customer Engagement for Sales course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is intended for Sales Representatives (SR), Sales Managers and End-users who have an interest in the Sales components of Dynamics 365. Students should have an existing working knowledge of either Microsoft Dynamics 365 or Microsoft Dynamics CRM. As a minimum, students should attend the prerequisite course Introduction to Microsoft Dynamics 365 Overview Understand the features and tools that exist in Microsoft Dynamics 365 for SR?s and Sales Managers. Be familiar with the stages of the Sales Order. Process in Microsoft Dynamics 365. Understand the fundamentals of Lead and Opportunity Management. Be able to track, manage, qualify Leads and convert to Opportunities and related customer records in Microsoft Dynamics 365. Know how to disqualify and cancel Leads, and convert Activity records to Leads and Opportunities. Understand how to collaborate on Opportunities with other SR?s and close Opportunity records as Won and Lost. Be able to track Competitors and Stakeholders. Understand how to view Resolution Activities. Add Products and Write-In Products to Opportunities. Build and maintain a repository of Products, Product Bundles and Product Families in the Product Catalog. Configure Unit Groups, Price Lists and Discount Lists. Work with Product Properties and view a Product Hierarchy. Create Quotes and add Products. Work with the Sales Order Process to convert Quotes to Orders and Invoices. Fulfill Orders and manage Invoice payments. Explore the Sales Reports and create a custom Sales Report using the Reporting Wizard in Microsoft Dynamics 365. Understand the significance of Sales Goal Management and Metrics in Microsoft Dynamics 365. Explore the Sales Charts and Dashboards and create a custom Sales Dashboard in Microsoft Dynamics 365. This course provides students with a detailed hands-on experience of the Salesfeatures and components of Microsoft Dynamics 365. Introduction Sales Order Process Scenarios An Introduction to Sales in Dynamics 365 The Dynamics 365 Platform Dynamics 365 Sales Fundamentals Security Considerations Where to get Help Further Reading and Resources Lead Management The Lead Management Process Working with Lead Records Working with the Lead Form Lead Assignment Leads and Activities Qualifying a Lead Disqualifying a Lead Opportunities Management Introduction to Opportunities The Opportunity Views The Opportunity Form Opportunity Sales Process Closing an Opportunity Resolution Activities Products Introduction to the Product Catalog Adding Products Configuring Unit Groups Price Lists and Price List Items Quotes, Orders and Invoices Introduction to Order Processing Adding Products to an Opportunity Working with Quotes Working with Orders Working with Invoices Sales Analysis Introduction to Sales Analysis in Dynamics 365 The Sales Reports The Reporting Wizard Working with Sales Charts Working with Sales Dashboards Working with Sales Goals and Metrics

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Food hygiene is as important as food consumption to live. Understand TACCP protocols, learn how to ensure food safety, and control food poisoning and contamination from the knowledge of this course. This course covers everything you need to become a responsible food safety professional. With an understanding of the UK food safety legislation, the course explains various food hazards and prevention techniques, maintaining hygiene and safety. You'll understand how to ensure safe food storage and prepare food premises maintaining all the safety protocols. As a food safety professional, you'll also learn the importance of regular safety inspection, microbial disease, and pest control techniques. According to food hygiene control Regulation (EC) No 852/2004, food supply chains and staff must maintain proper safety and implement best practices. Hence, the course outlines HACCP, TACCP protocols to develop your understanding of food safety and control measures. Further, know how to promote allergy and diabetes awareness while balancing the proper nutrition on the food you serve to customers. Courses are included in this Food Hygiene Bundle: Course 01: Food Hygiene Level 3 Course 02: Diploma in Food Safety & Pest Management Course 03: Food Allergen Awareness Course 04: HACCP Training Course 05: TACCP Training Course Course 06: Nutrition and Diet Awareness Course 07: Immunity Boosting Food Course 08: Diabetes Care Diploma Course 09: Dysphagia Awareness Course 10: Personal Hygiene Course 11: Coronavirus (COVID-19) Awareness By the time you complete this course, you'll have a firm grasp of food safety principles and hygiene maintenance practices in your way of becoming a responsible food safety professional. So, enrol now, start learning today! Skills You Will Gain: By the end of this course, you will be able to - Identify the Food Hygiene cause and risk of poor food hygiene Understand the UK laws in place for all types of food handling. Prevent the spread of bacteria in food and the possibility of food poisoning Understand the importance of personal hygiene and cleanliness. Use HACCP and TACCP as part of their everyday schedules Gain the skills to train your staff effectively in food hygiene & safety compliance Learn how to implement & monitor a food safety management system at work Familiar with the common pests and their control methods Know where to display or find information regarding allergens in an eating space Understand how to recognise the symptoms of an allergic reaction Acquire knowledge of diabetes awareness techniques in an eatery Learn how to respond and provide aid to someone with Dysphagia immediately Promote nutrition and diet awareness among the stores with proper setup Take action to prevent infectious diseases such as COVID-19 and many more… Benefits You Get Out Of Studying With Apex Learning:- Lifetime access - pay once and enjoy the benefits Full tutor support is available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet, or mobile device CPD accredited - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery inside the U.K. is Free. International students have to pay a £3.99 postal charge. Course Curriculum of Food Hygiene Bundle Course 1: Food Hygiene Diploma Module 1: Food Safety Legislation Module 2: Microbiological Hazards Module 3: Physical, Chemical and Allergenic Hazards Module 4: Food storage Module 5: Food Preparation Module 6: Personal Hygiene Module 7: Food Premises Design and Cleaning Schedules Module 8: Further Information Module 9: Reopening and Adapting Your Food Business During COVID-19 Course 2: Food Safety & Pest Management Food Safety - Introduction Supervision of Food Safety Food Safety Legislation Food Safety Management Systems Food Safety Management Tools Microbiology Contamination Hazards Controlling Contamination Bacterial Food Poisoning and Food-Borne Illness Non-bacterial Food Poisoning Personal Hygiene Food and Temperature Control Checking, Verifying and Recording Temperature Food Spoilage and Preservation Food Premises and Equipment The Design and Construction Waste Disposal, Cleaning and Disinfection Pest Management Food Safety Training for the Staff Course 3: Food Allergen Awareness Basics of Food Allergens Allergen Guidance for Food Businesses Allergen Guidance for Consumers Allergic Reactions and Treatments Course 4: HACCP Training An Introduction to HACCP HACCP and Food Safety Legislation Food Safety Hazards Planning a HACCP System Creating the HACCP System Principle 1: Hazard Analysis Principle 2: Critical Control Points Principle 3: Critical Limits Principle 4: Monitoring Critical Control Points Principle 5: Corrective Action Principle 6: Verification of the HACCP System Principle 7: Documentation Implementing the HACCP System HACCP Alternatives Course 5: TACCP Training An Introduction to TACCP Food Safety Legislation Food Threats Understanding the Attacker Food Fraud An Overview of TACCP Process TACCP: Food Defence Course 6: Nutrition and Diet Awareness Overview Nutritional Details What to Avoid & Problem Areas Beyond Food Putting It All Together Course 7: Immunity Boosting Food Introduction to Boosting Your Immune System Nutrition for Your Immune System Disease Fighting Foods Pre & Pro-Biotics - Crucial to Your Health Top 10 Immunity-Boosting Foods Final Thoughts & Tips Course 8: Diabetes Care Diploma What is Diabetes The Diabetes Challenge The Cost of Diabetes in Social Care Type 1 Diabetes Type 2 Diabetes Type 2 Diabetes Treatments Prediabetes Gestational Diabetes Other Types of Diabetes Hypoglycaemia Hyperglycaemia and Hyperosmolar Hyperglycaemic State Glossary of Diabetes Terms Course 9: Dysphagia Awareness Introduction of Dysphagia Understanding the Swallowing Reflex Cause, Signs, and Symptoms Diagnosis and Treatment International Dysphagia Diet Standardisation Initiative The importance of good oral health Course 10: Personal Hygiene Introduction to Personal Hygiene and a Brief History Looking Clean, Smelling Clean Improving and Maintaining Oral Health Care of the Eyes Ear Care Secrets Foot & Nail Care in Personal Hygiene Hair Care Hygienic Ways Hygienic Approach to Skin Care Maintain Good Toilet Hygiene Potential Hygiene Guidelines Personal Hygiene During Coronavirus Pandemic Course 11: Coronavirus (COVID-19) Awareness Introduction to COVID-19 Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS The Strike of Pandemic Around the World and Great Britain Effects of Covid-19 on Human Life Diagnosis and Treatment Preventions and Social Measures to Be Taken Artificial Intelligence, Data Science and Technological Solutions against Covid-19 CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Food Hygiene Diploma. It is available to all students, of all academic backgrounds. This Level 3 Food Hygiene course is suitable for managers and supervisors in all types of catering establishments, including restaurants, hotels, cafes, bars, fast-food outlets, takeaways, mobile food trucks, kitchens, hospitals, schools and colleges. The Level 3 Food Hygiene course is also recommended for catering businesses who are aiming to achieve a level 5 in the Food Hygiene Rating Scheme, understand more about the Safer Food, Better Business pack and have knowledge of how to implement an effective HACCP system. Requirements This Training Course has been designed to be fully compatible with tablets and smartphones. Career path This Food Hygiene Diploma is perfect for anybody associated directly with the food sector such as: Food retailer Restaurant owners Hygiene Manager Nursery Cook Nursery Chef Food handler Catering Staff Employees within a fast-food chain Cook Kitchen Assistant Teacher Food Hygiene Supervisor Barista / Waiter Childminder Nursery Staff Certificates Certificate of completion Digital certificate - Included

Customer Service Level 1 This meticulously designed course equips you with unrivalled Customer Service skills, essential for scaling the corporate ladder. From mastering Customer Service Fundamentals to proactive Customer Management, your path to exceptional Customer Service starts here. Learning Outcomes: Explain the role of CRM in Customer Service. Demonstrate Customer Service best practices. Interpret customer loyalty on Customer Service. Evaluate the Grow Customer Service Model. Critique the roles of a Customer Service Manager. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Customer Service Level 1 Syllabus Customer Service & Care: Master the basics of Customer Service and CRM to create a customer-focused organization. Great Customer Service: Develop skills in empathy and call centre effectiveness for world-class Customer Service. Customer Service Models: Apply the Grow Service Model and defusing techniques for enhanced Customer Service. Customer Management: Understand proactive management cycles and roles for effective Customer Service. Customer Rapport: Learn strategies for building rapport and driving customer loyalty in Customer Service.

Customer Service Manager with Telephone Etiquette & KYC Diploma Elevate your career in the service industry with our Customer Service Manager with Telephone Etiquette & KYC Diploma. Master Customer Service strategies, telephone etiquette, and KYC procedures. Become a Customer Service maven and set yourself apart. Learning Outcomes: Implement effective Customer Service models. Manage customer relationships through proven Customer Service tactics. Resolve conflicts with angry customers using Customer Service skills. Enhance telephone communication with focused Customer Service training. Apply Customer Service principles in Know Your Customer (KYC) methods. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Customer Service Manager with Telephone Etiquette & KYC Diploma: Customer Service Models: Implement and evaluate proven Customer Service models for organizational excellence. Customer Management: Excel in customer relationship management by integrating Customer Service best practices. Dealing With Angry Customers: Apply Customer Service techniques to defuse conflicts and enhance customer satisfaction. Talking The Right Way On The Phone: Master telephone etiquette, elevating your Customer Service delivery to a new level. Understanding Customer Due Diligence: Adopt Customer Service principles in conducting comprehensive customer due diligence. KYC Methods: Implement Know Your Customer (KYC) procedures, fortified by excellent Customer Service practices.

Fully Approved Course -  CPD Approved 100% online training, 60 minutes course Same Day Certificate Stop & start at anytime No time limit Course Description The alcohol licensing laws of the United Kingdom regulate the sale and consumption of alcohol. It is important for anyone working in licensed premises to have a basic understanding of these laws and how they apply to them. This course starts with an overview of UK alcohol licensing laws and the importance of the four key licensing objectives. The course will also discuss mandatory conditions, which are compulsory for all licensed premises and looks in detail at the major issue of age verification. Finally, it outlines the responsibilities involved in alcohol retailing including drinking guidelines and how to avoid and reduce conflict Course Modules  Introduction Premises Licences Personal Licences and Club Premises Certificates Dealing With Licensing Authorities Types of Businesses Selling Alcohol  Representations and Mandatory Conditions Licensing Authority Powers Children and Under 18s Responsibility in Alcohol Retailing Target Audience Anyone working in licensed premises. This course could be included as part of the induction process or used to further enhance existing staff’s understanding of their responsibilities. Advantages The course is approved by leading industry CPD Service in London and RoSPA. Dirextra is member of CPD Service. Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.

The aim of this course is to provide a comprehensive understanding of e-commerce and its organizational structure. By the end of this course, students will be able to compare conventional design and e-organization, understand the concept and dynamics of e-retailing, and apply the concept of e-services. After the successful completion of the course, you will be able to learn about the following, Compare Conventional Design and E-Organization Understand E-commerce Enterprise's Organizational Structure Understand the concept and dynamics of E-Retailing Understand and utilize a Conversion Funnel Understand and apply the concept of E-services. The aim of this course is to provide learners with a comprehensive understanding of the key concepts, principles, and dynamics of e-commerce enterprise, and the impact of technology on organizational structure, design, and operations. The course will explore the differences between conventional design and e-organization, with a focus on e-retailing, conversion funnel, and e-services. By the end of the course, learners will have developed the knowledge and skills required to evaluate, analyze, and implement effective e-commerce strategies to drive organizational growth and success. The aim of this course is to provide a comprehensive understanding of e-commerce and its organizational structure. By the end of this course, students will be able to compare conventional design and e-organization, understand the concept and dynamics of e-retailing, and apply the concept of e-services. They will also be able to utilize a conversion funnel to analyze customer behavior and optimize the e-commerce experience. This course aims to equip students with the skills and knowledge necessary to succeed in the ever-evolving e-commerce industry. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing the E-Enterprise Self-paced pre-recorded learning content on this topic. Managing the E-Enterprise Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. E-commerce Manager Chief Digital Officer Digital Marketing Manager Online Business Manager Web Analytics Manager Social Media Manager Customer Relationship Manager Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.