41 Retail courses in Portslade-by-Sea

Understanding property investment cash flows in all its complexity by type of investment and by purpose About Who Could Benefit? This senior practitioner-led on-line course is aimed at c-suite/senior managers but is also suitable for junior staff keen to understand how cash flows get used higher up within the company or the various forms that cash flows can take, or service / database / software providers. Only £875+VAT pp on a public course. In this face-to-face course we drill down to all types of cash flows across the real estate spectrum and within the different levels within companies and by asset type. We help you get to grips with reality, and help you focus on the most important cash flow aspects across the property industry. Do you work as: Board and Investment Committee Members, Managers and Team Leaders dealing in multi-asset classes as investor or manager to obtain a sound, comprehensive overview of the relevance and importance of understanding cash flow uses Analysts and Associates in particular working in multi-disciplinary real estate teams engaged in investment, lending, asset management and development Data, system and service providers keen to understand the various forms and uses of cash flows and its inputs across the property industry Modules Deeper Understanding of RE Cash Flows Property investment is driven by the promise of quality cash flow over time. It is essential to gain a better understanding of the various forms cash flow can take, as each asset type and asset structure is unique. Financial modelling courses only provide you the tools how to model, but fail to provide a deeper understanding why or what you model in real-life in all its complexities. This course provides you with insight, detailed knowledge and experience on the assumptions. Cash Flows in reality vary wildly in construction and complexity. There are many types of cash flows, suited to its specific circumstance and use, and get used in different ways in decision making. Only £875+VAT pp for this 1-day course! This senior-practitioner-led course is aimed at c-suite/senior managers but is also suitable for junior staff keen to understand how cash flows get used higher up within the company or the various forms that cash flows can take. This course, in brief, provides: – a comprehensive overview of how cash flows differ across property – applicable to a range of real estate investment deal types and asset classes such as office, shopping centres, residential (PRS), warehouse-logistics and industrial. – context in which information derived from cash flows is used – the contribution of cash-flow outputs in decision-making – high-level detail of the inputs, assumptions and outputs – sound understanding of how cash flow models enable analysis of financial statements, appraisals & risk sensitivities – highlights good practice for cash flow model structure set-up and controls, – highlights key metrics, terminology, etc Detailed course manual provided on the day. This course is taught by dedicated, friendly and seasoned practitioner Kaushik Shah Press ‘see content’ below to see detailed content. Next Date Available: Thursday 20 June 2024 | Location: On-line or C. London as desiredIn-house course “Deeper Understanding of RE Cash Flows” In-house tailor-made course written and presented by senior property practitioners. In one engaging they will be providing you with a deeper understanding of the inputs, drivers and outputs of real estate cash flows – how do they differ, why, and how are they used? In the end it is (the promise of future) cash flows that drive real estate value. Only £3,850/day + VAT for this is an essential knowledge course to help you understand property in all its complexity. Next Date Available: in-house dates available upon request Pricing Find the best price.   Property Overview offers competitively priced training courses with unique practitioner-led content. Applied, relevant content in this retail property course leads to greater impact and value-for-money. Pricing below is shown for public courses for individual bookings, and for in-house courses. To book one or several individual places please fill in the booking form, or email kaushik@propertyoverview.co.uk For bookings of 4 or more staff an on-line in-house course is recommended, also as the content can be tailored around your needs and your products or services. Deeper Understanding of RE Cash Flows £875pp +20% VATSingle place on a public courseIn-house course “Deeper Understanding of RE Cash Flows” £3,850/day + VAT @ 20%Detailed manual included.Includes up to 6 attendees.£60+VAT pp surcharge thereafter

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Customer care, customer service, Moccasin Approach,

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Overview Understand the structure and mechanics of Target Redemption Notes (TARNs), autocallables, accumulators, and faders. Who the course is for CEOs, CFOs, COOs with responsibility for Strategic Management Investment bankers Real estate consultants Management consultants Private Equity investors Financial analysts Institutional Funds and Portfolio Managers Retail investors Course Content To learn more about the day by day course content please request a brochure. To learn more about schedule, pricing & delivery options speak to a course specialist now

Overview 2 day applied course in modelling Basel IRB parameters and generating IRB Pillar 1 credit risk capital requirement for a mixed retail and corporate loan book Who the course is for Credit risk management, model validators and quants Loan officers / loan portfolio management ALM staff Bank investors – equity and credit investors Course Content To learn more about the day by day course content please request a brochure To learn more about schedule, pricing & delivery options, book a meeting with a course specialist now

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.