2125 Professional Development courses

If you are looking to get into teaching, or are currently working for an FE College, Independent Learning Provider or Local Authority, this is the course for you.

ILM Level 2 Award in Customer Care – 4 day Accredited training course delivered in Nottingham A nationally recognised qualification taught across 4 x 1 day deliveries approximately 3 weeks apart. The course is specifically tailored for individuals whose job role requires direct customer interface, and where influencing and meeting the needs of customers is particularly important. The course brings tangible benefits to the participants and to their organisation through applying concepts taught at each stage of the course directly to the work environment, and providing opportunities to compare best practice methods and techniques with current practices.

For anyone who wants to develop more productive working relationships with colleagues and clients.

When your team feels happy at work, their efforts almost always increase and therefore that will help your company to become more stable and able to advance and grow.

One company who introduced performance coaching meeting as a tool for its managers saw the number of disciplinary interviews drop by over 30%.

For many people, giving a presentation is a daunting prospect - sleep is lost and nails are bitten. Delivering a presentation has been rated as the thing business people most dread. In a survey, people placed death as number 7 on the list!

For all staff who are responsible for delivering the appraisal process - typically team leaders, supervisors and managers.

For anyone wishing to improve their time management at work.

For all staff members who use the telephone as part of their normal duties.

For all staff who are responsible for delivering a service to others - customers, clients or internal customers.