Cademy logoCademy Marketplace

Course Images

Communication Skills

Communication Skills

By First Safety Training Services

5.0(50)
  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • Delivered In-Person

Description

Duration:

1 day.

 

Who is it for?: 

All staff members.

 

Course Content Includes:

  • The benefits of improved communication skills.

  • Appreciation of your own communication style when dealing with others.

  • The differences between assertive, aggressive and passive behaviours.

  • The 3 steps to assertive behaviour.

  • Understanding the influencing techniques of broken record and self disclosure.

  • Appreciate when written communication is most appropriate.

  • The do's and dont's of email.

  • Enhanced listening skills.

  • The difference between open, closed and probing questioning.

  • Effective questioning techniques using T.E.D.

  • Know and apply the funneling technique.

 

Notes:

Courses can be delivered at our Nuneaton training venue or at your own premises*.

 

* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked. 

Location

22 Slingsby Close Attleborough Fields Ind EstateNuneatonCV11 6RPUnited Kingdom
Get Directions

Reviews

Add Review