34232 PLA courses

Kitchen Management Course is one of our best selling and most popular course. The Kitchen Management Course is organised into 5 modules and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 29 hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Module 01 Buying Kitchen Equipment: Tips And Tricks To Save Money The Well Equipped Kitchen Take Inventory Be Wary Of The Latest Trends Inexpensive Vs. Cheap Needing Vs. Wanting Module 02 Comparison Shopping How To Find The Best Deals Secrets Of Outdoor Cooking Recipes Once A Month Cooking Recipes Mother’s Day Cooking Made Easy Mardi Gras Cooking Cajun Style Learn To Cook Italian Food On Vacation Cooking With A Dutch Oven Module 03 Recipes Of Italian Vegetarian Cooking Home Cooking Network: An Array Of Recipes America’s Home Cooking: The Television Program A Wonderful Experience With Outdoor Cooking Burners Cooking For Sunday Dinner Healthy Cooking Oils Cooking Cajun Food Paula’s Home Cooking Recipes Module 04 The Importance Of Eating A Healthful Vegetarian Diet Italian Food On A Date The History Of Pasta In Italian Food Review Of Different Vegetarian Cooking Shows Italian Cooking Brochutto Cooking Christmas Cookies Back To Beginning For President’s Day Cooking Microwave Bacon Cooking Equipment Module 05 Cheap Italian Food In Milan Chinese Cooking Wok 7 Useful Cooking Tips And Hints Down Home Cooking Italian Cooking School Cooking Games Italian Cooking Recipes French Cooking Holidays

In a world where a single interaction can shape a customer’s loyalty, understanding the nuances of great service is no longer optional — it's expected. The Customer Service Techniques Course has been crafted for individuals who wish to improve how they engage, respond, and build rapport with customers, both calmly and confidently. From handling complaints with grace to mastering the art of listening, this course draws focus to the techniques that shape positive communication and professional behaviour. Whether you're at the beginning of your customer-facing journey or looking to sharpen your communication finesse, this course offers structured learning around tone, etiquette, and emotional intelligence. By learning how to manage expectations, deliver consistent messaging, and maintain composure under pressure, you'll gain a deeper understanding of what excellent service looks like across industries. If your goal is to leave customers feeling heard, helped, and happy — this course is an excellent place to start. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Step into the creative realm of game development with our JavaScript Project - Game Development with JS Course. This course is built for those who enjoy logic, love puzzles, and want to see their code come to life in the form of interactive browser games. From crafting dynamic player actions to designing simple scoring systems, this journey through JavaScript is engaging, structured, and packed with purpose. Whether you're keen to polish your JavaScript logic or want to add a bit of spark to your developer portfolio, this course walks you through every essential layer of coding a game—from drawing the canvas to animating characters. With a hint of challenge and a dash of fun, you’ll gain an in-depth understanding of how browser-based games are built and function, all without ever needing to leave your desk. Learning Outcomes: Understanding of game development with JavaScript Ability to create interactive and engaging games using JS Knowledge of using HTML and CSS to create the game environment Understanding of arrays and math functions in JS Knowledge of how to integrate different elements of a game using JS The JavaScript Project - Game Development with JS course is designed to help learners explore the exciting world of game development using JavaScript. This course provides an introduction to creating engaging and interactive games, covering topics such as HTML, CSS, arrays, and math functions. The course includes hands-on project-based learning, which will help learners to gain a deep understanding of the principles of game development with JavaScript. The course is divided into several sections, starting with an introduction to game development with JavaScript. The course then progresses to cover the creation of a game called Beware of the Jolly Roger, which involves clicking on flags and avoiding the Jolly Roger. The course provides a step-by-step guide to creating the game, which will enable learners to follow along and gain practical experience in game development using JavaScript. ⊱⊱ JavaScript Project - Game Development with JS Course Curriculum Section 01: Introduction Introduction to Beware of the Jolly Roger Section 02: Beware of the Jolly Roger Creating the HTML File Adding CSS to it Understanding Math Random Adding Javascript Calling the Function Clicked on 10 Flags Jolly Roger Win or Lose Flag is Displayed Understanding Arrays Different Flag Opening at Every Click How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Beginner and intermediate JavaScript developers looking to enhance their skills in game development Anyone interested in learning how to create interactive and engaging games using JavaScript Students interested in pursuing a career in game development Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Junior Game Developer: £20,000 - £30,000 per year Game Programmer: £30,000 - £50,000 per year Front-End Developer: £25,000 - £50,000 per year Full-Stack Developer: £30,000 - £70,000 per year Web Developer: £20,000 - £45,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

If you're fascinated by the mysteries of market movement and want to explore how machines attempt to predict tomorrow's numbers today, this Stock Price Prognostics Course will suit your curious streak perfectly. Built around deep learning models tailored for time series forecasting, the course takes a closer look at how algorithms can be trained to recognise patterns, spot trends, and occasionally raise an eyebrow at the randomness of stock data. It’s technical, structured, and surprisingly satisfying — no crystal ball involved, just code that tries its best. Focusing on stock price prognostics through real datasets, the course guides you through model building, evaluation metrics and common forecasting techniques using neural networks — all in plain English, with clear explanations and zero mystique. It’s suited to those who enjoy a challenge, appreciate a bit of data drama, and prefer graphs that actually say something. Whether you're brushing up on deep learning or building from the ground up, this course connects theory with application in a focused, jargon-light approach — and no need to wear a tie or trade a share. Learning Outcomes: Build a deep learning model using RNN that can accurately predict stock prices. Preprocess data and perform exploratory data analysis. Scale features and make predictions on test data. Gain real-world experience in deep learning development. Contribute to the development of cutting-edge technology in the finance industry. The Hands-on Deep Learning Projects - Stock Price Prognostics course is designed to provide you with the skills and knowledge needed to develop a deep learning model using RNN that can accurately predict stock prices. In this course, you'll learn how to preprocess data, perform exploratory data analysis, scale features, and make predictions on test data. The course is perfect for aspiring data scientists, machine learning engineers, and developers interested in deep learning development. By the end of this course, you'll have a deep understanding of how to build a deep learning model that can revolutionise the world of finance. With hands-on experience in developing cutting-edge technology, you'll be well-equipped to start a career in deep learning and contribute to the development of cutting-edge technology in the finance industry. ⊱⊱ Hands on Deep Learning Projects - Stock price Prognostics Course Curriculum Section 01: Introduction Section 02: Installation of Tools and Libraries Section 03: Dataset Section 04: EDA Section 05: Feature Scaling Section 06: Building RNN Section 07: Prediction on Test Data Section 08: Output How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring data scientists. Machine learning engineers. Developers interested in deep learning development. Anyone interested in the field of deep learning. Professionals looking to upskill in the latest technology. Career path Data Scientist: £40,000 to £80,000 per year. Machine Learning Engineer: £55,000 to £90,000 per year. Artificial Intelligence Developer: £40,000 to £80,000 per year. Quantitative Analyst: £30,000 to £80,000 per year. Financial Data Analyst: £25,000 to £60,000 per year. Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Good customer service isn’t about smiling through gritted teeth or memorising lines like a stage actor in a headset. It’s about knowing how to communicate clearly, listen properly, and defuse tense moments without sounding like you've been programmed by a call centre from 1998. This Customer Service Techniques Course is designed to equip learners with effective methods for handling questions, complaints, and everything in between — all while keeping their cool and their tone on the right side of friendly. Whether you’re responding to emails, picking up phones, or managing messages from someone who’s just found a scratch on their new sofa, this course offers structured, sensible guidance rooted in everyday scenarios. You’ll explore useful strategies for managing difficult conversations, improving response time, and creating customer interactions that actually feel... human. The focus is on clarity, consistency and tone — with no role-playing, motivational quotes or overly cheerful mascots in sight. It’s solid, well-structured customer service training for people who like straight answers and smooth conversations. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. ⊱⊱ Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Step confidently into the world of web design with our Learn CSS Coding from Scratch Course. Whether you're aiming to spruce up a personal project or move towards a more design-focused role, this course introduces you to the structured beauty behind every modern website. CSS (Cascading Style Sheets) may sound like a stylish acronym, but it’s the backbone of every elegant, responsive layout online. Here, you’ll learn how to control colours, spacing, positioning, and fonts with grace and precision—all without breaking a sweat or your code. You won’t need a background in tech to get started, just a keen eye for design and a willingness to tinker. From mastering selectors and declarations to diving into layouts, animations, and responsive design strategies, everything is laid out in a manner that’s logical and digestible. It's ideal for beginners who don’t just want to code—they want to understand how design decisions come to life on screen. If you’ve ever viewed a sleek website and thought, “I wish I could do that,” this is the place to begin making it happen—one line of CSS at a time. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Section 01: Introduction Getting Started Course Curriculum How to Get Course requirements Getting Started on Windows, Linux or Mac How to ask a Great Questions FAQ's Section 02: Setting up Development Environment Introduction CSS Choosing Code Editor Installing Code Editor (Sublime Text) CSS Basic Syntax Creating the first page with CSS Style Summary Section 03: CSS Basic Introduction Inline CSS Internal CSS External CSS CSS Classes CSS IDs Colours Backgrounds Floating Positioning Margins Padding Borders Summary Section 04: CSS Intermediate Introduction Styling Text Aligning Text Styling Links Font Family Font Styles Applying Google Fonts Box Model Icons Tables Navigation-Menu Dropdowns Summary Section 05: CSS Advanced Introduction Advanced Selectors Forms Website Layout Rounded Corners Colour Keywords Animations Pseudo Classes Gradients Shadows Calculations Creating Responsive Page Summary Section 06: CSS Expert Section Introduction Button Styles Pagination Multiple Columns Image Reflection UI / UX Design Social Media Icons External CSS Style adding Coding Exercise Solution for Coding Exercise Summary Section 07: CSS Website Project Section Introduction CSS Project Getting CSS Project Overview Summary Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? This Learn CSS Coding from Scratch course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Learn CSS Coding from Scratch course is open to all, with no formal entry requirements. Career path Upon successful completion of the Learn CSS Coding from Scratch Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

The Diploma in Web Design, is one of our most selling courses and provides a unique way to intensify the skills you need for designing excellent, expert web pages. You do not require any prior experience or knowledge to enrol in this online course, which makes it ideal to start out on your web designing career. Once you have completed the course, you will be an expert in web design. HTML 5, and CSS 3 are the primary building sections of the websites. In this course, you will learn the advanced techniques of HTML 5, CSS 3, and Bootstrap to confidently design modern looking responsive web pages. Discovering Bootstrap can assist you to compose and develop mobile-ready websites. Additionally, learn to create a wire-frame for a website before beginning the development, and explore how to turn a wire-frame to the website. 8 well-structured modules are covered in this course, including understanding HTML, CSS, Bootstrap, the Grid System, Landing Page, adding images, creating business sites, and many more. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? Diploma in Web Design - Video Training is suitable for anyone who wants to gain extensive knowledge, potential experience and top-notch skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or prior knowledge to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject.

Elevate your career in adult care with our Level 3 Diploma. Gain comprehensive knowledge and practical skills to provide exceptional care to adults. Accredited program for aspiring caregivers, ensuring excellence in support and assistance. Enroll now for a rewarding journey in the field of adult care.

Become an expert in Microsoft Excel with our comprehensive online training program. Learn formulas, charts, pivot tables, data analysis, macros, and more. Develop in-demand Excel skills through hands-on exercises and project work. Gain proficiency in this powerful software to advance your career or improve productivity.

This Advanced Diploma in Coaching and Mentoring is designed to equip you with the knowledge and skills of coaching and mentoring. You will learn the skills, techniques and in depth insights of mentoring. In the role of mentor, you will contract and develop with your client a highly personal yet professional relationship that is creative, dynamic and intentional resulting in a positive outcome. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? The Advanced Diploma in Coaching and Mentoring is aimed at anyone wishing to start working in such roles, or existing professionals wishing to boost their skills and employability. Our courses are open to learners of all levels with no formal experience or qualifications required to enrol. However, learners should be aged 16 or over and have a good understanding of English language, numeracy and IT. Career path Studying this course would benefit a range of careers, but would specifically boost employability in roles such as Coach Development Instructor Facilitator Life Coach Life Consultant Mentor Talent Coach Course Contents Introduction to Coaching and Mentoring Coaching and Mentoring Objectives and Processes Ethical Aspects of Coaching and Mentoring Coaching and Mentoring Models Effective Communication Skills Personal Skills Management Skills Functional Skills