đ Level 3 Supervising First Aid for Mental Health đ Empower your team with the skills to support mental wellbeing in the workplace. This course covers: â Understanding mental health & reducing stigma â Promoting a positive workplace culture â Providing empathetic support & active listening â Signposting to professional help â Managing crises & supporting policies đ Delivered by Madeleys First Aid Plus đŹ Build a healthier, more supportive workplace today!
Practical Sales Skills 1 Day Workshop in Southampton
Barista Skills teaches the essential practical skills needed behind the espresso bar, such as how to set your grinder, make espresso, foam and texture milk for cappuccinos, and create latte art, as well as an exploration of health and safety issues, customer service protocols, and basic business practices. The Barista Skills Foundation course allows learners to gain an introductory understanding of the coffee itself and foundational skills required to set a grinder, make espressos, foam and texture milk and latte art techniques per SCA quality standards while implementing health and safety practices and customer service. Practical learning objectives and activities prepare the learner to conduct key foundational tasks of a barista. A written exam tests theoretical knowledge based on Foundation course learning objectives.
Public Speaking 1 Day Training in Southampton
Communication Skills 1 Day Training in Southampton
10 Soft Skills You Need 1 Day Training in Southampton
An interactive course guiding you through the ins and outs of the 12 lead electrocardiogram (ECG). Starting with an introduction to cardiac anatomy, physiology and the electrical conduction system, we will guide delegates through how to perform a 12 lead ECG correctly and how to begin its interpretation. Using real-life examples youâll learn the important aspects of atrial arrhythmias, heart blocks, bundle branch blocks, ventricular arrhythmias in addition to changes that occur during myocardial infarction, ischaemia and electrolyte imbalances. The course will be provided by Cardiac Physiologists and Cardiac Clinical Scientists from Manchester University Foundation Trust - one of the largest tertiary cardiac centres in the UK.
This half day online course will assist candidates in preparing for the forthcoming initial Casework Assistant exam.
In times of crisis, people are in reaction mode. They work more from âfight vs. flightâ than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too. Attendees will be able to: Focus on others to project a UB4ME, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); and Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions. Register for this class and you will be sent ONLINE login instructions prior to the class date.