6305 OV courses

Target Audience This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills. Duration 1 Day Course Overview This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service in any industry or context. Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply effective communication techniques to enhance customer interactions. Use problem-solving skills to handle challenging customer situations with confidence. Build and maintain positive customer relationships to foster loyalty. Implement strategies to create memorable customer service experiences.

Target Audience This course is ideal for professionals across all levels and industries who want to enhance their negotiation skills using a structured approach. Duration 1 Day Course Overview This course is designed to help participants develop and refine their negotiation skills through the application of the Harvard Principled Negotiation framework. Participants will learn to separate people from the problem, focus on interests rather than positions, invent options for mutual gain, insist on objective criteria, and understand the importance of their Best Alternative to a Negotiated Agreement (BATNA). This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply the Harvard Principled Negotiation framework to conduct effective and ethical negotiations. Prepare thoroughly for negotiations by identifying interests, options for mutual gain, and objective criteria. Communicate persuasively and manage interpersonal dynamics using principled negotiation techniques. Build strong relationships and achieve fair, mutually beneficial agreements.

Target Audience Business professionals from a broad range of industries looking to understand and implement sustainability practices within their commercial environments. Duration 1 Day Course Overview This course provides participants with a comprehensive exploration of environmental sustainability and its relevance and implications within the commercial sector. The course will cover key concepts, practices, and strategies that can help businesses operate sustainably while maintaining profitability and competitiveness. Participants will learn how to integrate sustainability into their business operations, making informed decisions that benefit both the environment and their organisation. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Explain the fundamental principles and impacts of environmental sustainability. Identify the benefits and challenges of implementing sustainable practices in business. Develop and prioritise strategies for reducing environmental footprints in various industries. Integrate sustainability into business strategy and operations, including conducting a business benefits analysis.

Target Audience Early career business professionals, graduates or anyone aiming to behave, communicate and orient themselves appropriately in professional settings. Duration 1 Day Course Overview Business etiquette refers to the set of manners and behaviors (also referred to as the hidden curriculum) that are accepted or required in a professional setting. How does one establish a personal brand that fits within appropriate organisational brand and culture? This course answers that and more. It equips learners to contribute to their organisation in a highly professional and mutually respectful manner, using effective communication methods that scaffold positive relationships and facilitate productivity. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Explain the importance of business etiquette Define personal and organisational brand and explore their relationship Demonstrate the ability to communicate professionally across all modes Apply social and emotional intelligence in professional relationship contexts Participate in and run meetings that are effective and professional Consider multi-cultural and other aspects of diversity during communication

Target Audience Aspiring leaders, high-potential employees, and individual contributors interested in developing leadership skills. Duration 1 Day Course Overview This introductory course is designed for individuals who aspire to leadership roles but have no formal leadership experience. It is ideal for graduates or early career professionals who have a passion for leadership and want to explore what aspects of leadership are best suited for them. The course provides a foundational understanding of leadership, emphasizing self-awareness and the transition from individual contributor to potential leader. Participants will be introduced to key leadership concepts, including the Leadership Tension Lens, which will prepare them to navigate the complexities of leadership roles. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Define leadership to self and others in a meaningful way Define The Leadership Tension Lens: exploring leadership practices via trade-offs and tensions Demonstrate social and emotional intelligence Investigate Team Culture: Norms and Expectations Define a performance coaching approach Examine relationships and culture: giving and receiving feedback Explore Leadership Experiences (Case Studies): Learning from Mistakes

Target Audience Mid- to senior-level managers, team leaders, and executives who are responsible for performance management and seek to enhance their coaching skills to drive both individual and team success. Duration 1 Day Course Overview This course equips leaders with the skills and mindset to effectively manage and coach performance in their teams, using an appreciative and strengths-based approach rooted in Positive Organizational Scholarship. Leaders will learn how to foster high performance, address underperformance constructively, and promote continuous improvement. By leveraging the Leadership Tension Lens, participants will navigate the challenges of balancing individual and team performance with organizational goals, while maintaining a culture of positivity, resilience, and growth. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Define Role of Performance Coaching in Leadership: Shifting from Supervision to Empowerment Apply Positive Organizational Scholarship: An Appreciative Framework for Performance Coaching Aligning Individual and Team Performance with Organizational Vision Apply Tailored Coaching to Individual Strengths and Development Needs Define a Culture of High Performance: Leading by Example and Setting the Tone Embed a culture of feedback and Continuous Improvement

What is Mesotherapy? Mesotherapy is a safe, natural alternative to invasive cosmetic procedures and is ideal for dry, dehydrated and dull skin or simply as a skin boost. It improves the condition of the skin from within by boosting the skin’s own renewal mechanisms including production of collagen and elastin for firmer, tighter and smoother skin. This treatment delivers sterile serums into the epidermis which hydrates and gives you “the meso glow”. Mesotherapy can be added on to many in clinic procedures such as Peels, Dermaplaning and other forms of exfoliation treatments. It is an incredibly cost effective treatment which is loved by many celebrities and known in industry as “the red carpet facial “ What are Skin Boosters? Skin boosters are a 5 point injection treatment that is designed to deliver deep skin hydration. Referred to as ‘injectable moisturiser’ They improve skin quality as they promote a natural glow and radiance. What is Microneedling? Microneedling is a popular treatment in staying youthful. It’s a procedure that uses fine needles to puncture the skin and create a controlled skin injury in order to rejuvenate skin. It’s also called skin needling, collagen induction therapy (CIT), and percutaneous collagen induction (PCI). During the procedure, a topical numbing cream is applied and then a mechanical derma pen ( we do not use derma rollers) is used to insert tiny needles into the skin to cause microinjuries or punctures. The idea is that the damage caused by the needles encourages your body to send healing agents (elastin and collagen) to the cuts to repair them. By making tiny columns of trauma in the dermis, the body is forced to make new collagen to fill them in and heal them. This new collagen makes skin look and feel slicker, tighter, and more youthful. Please confirm dates and availability with us prior to purchasing Who Is This Course Suitable For? These are advanced treatments so you will need to have a relevant level 3 qualification. If you are a beginner then you can complete the VTCT Level 3 Access to Aesthetic Therapies which included Level 2 Facial Therapy . The link above has full details. If you are unsure, please contact us. Course Content You will cover; Client Consultation & Contraindications Skin Types & Conditions Microneedling with Epidermal Growth Factors Mesotherapy For Skin Rejuvenation Mesotherapy For Eye Rejuvenation Mesotherapy For Hair Loss Mesotherapy For Cellulite Skin Boosters For Face & Neck Injection Techniques Product Knowledge & Benefits For All Skin Types & Conditions covering; Profhilo Pink Glow Lumi Eyes Jalupro Seventy Hyal Derma 2.0 Ami Eyes Sunekos Course Duration & Cost You will be required to do home study of treatment theory before you attend the practical training. This will allow more time to work on models and get hands on experience. Full intensive practical day £699 Why Choose Us? This course will allow you to offer the most on trend and in demand treatments that are results driven. The key to a successful business is to offer services that clients will want to keep coming back for. All of the treatments within this diploma have proven results which will support you in customer retention. We do not offer online courses for treatments that require the skill that can only be performed in front an experienced trainer. We ensure we offer a practical course that allows you to work on 2 models per treatment. We want you to be confident in the skill so you can start your business straight away. We are not an Academy and we take pride in this. This means we offer more than just training you in a skill. We understand how difficult and overwhelming it can be to start a new business and our ethos is to provide guidance and support to get you started. All our sessions have an option of 1-2-1 sessions for a personalised experience and have a maximum of 4 students per session. Your journey with us doesn’t end in the practical training session. When you train with Elixir Skin Training you become a part of our brand. We stay in touch with all our graduates and provide that motivation to get you going, which you will not find in large Academies. Quality of training is important but so is what comes after- we support you in every aspect because we want to see you build your business. Categories: Advanced Skin Care Courses, Skin Injectables

This IMI qualification is designed for technicians who maintain, diagnose and repair high and low voltage operating systems on electric/hybrid vehicles. It contains the skills and knowledge required to work safely around a vehicles high and low voltage train system, whilst carrying out repairs or maintenance. This course will also cover working safely around a vehicle that may have has damage to its high energy/electrical system.

The course is pefect for beginners and more advanced mosaic makers. A perfect opportunity to immerse yourself in the world of mosaics. Learn how to make classic and contemporary mosaics on this six-day residential mosaic workshop in Greece using local stone and marble. The Lagou Raxi Hotel in the mountains of Pelion provides a wonderful backdrop for this relaxing, informative holiday in an unspoilt area of Greece. June 25 – July 2, 2022 Saturday Arrival of participants. Experienced students will meet in the studio to prepare their materials and substrates and to finalise their designs. Meet & Greet for the whole group. Short Introduction to the history of Ancient Greek and Roman mosaics and an overview of contemporary mosaics. Welcome Dinner at the hotel. Sunday Getting started. Discussion of the commonly used approaches to mosaic making with an overview of mosaic tools, materials and techniques. A look at the ‘classic’ mosaic rules and the fundamental skills needed to make a direct method mosaic including how to cut and lay the tesserae and design principles. Students work on a practice coaster. All students finalise their main design and prepare their substrates. Students start work on a 30cm by 30cm mosaic on Jackoboard which is suitable for indoor or outdoor hanging. Afternoon: visit to one of Pelion’s remote and beautiful beaches and Byzantine mosaic relics. Monday Students continue with their own pieces with Helen’s support and direction. Tuesday Students continue with their own pieces with Helen’s support and direction. Afternoon: As before and a PowerPoint presentation on the art of Andamento – the visual flow of the mosaic. Wednesday Students work at different paces so those who are ready may already have started on their second or even third piece. The other techniques covered during the week are mosaics on mesh and using found materials such as pebbles and shells with tile adhesive. Afternoon: As before and a PowerPoint presentation on Contemporary Mosaics. Thursday Students continue with their own pieces. Those who are ready will seal and grout their main mosaics. Demonstration of how to grout. Demonstration of how to apply a mesh mosaic to a fixed surface using tile adhesive. Afternoon: Excursion to visit some Pelion monasteries or other sites of interest. Friday All students finish their main piece and/or their extra mosaics and prepare for an informal exhibition of the week’s work in the studio. Exhibition, group photo and farewell dinner. Saturday Departure of participants, or a rest over the weekend*. * There is a possibility to continue using the studio, tools and materials unsupervised over the weekend for a small extra charge. Please ask if you would like to stay for extra nights and/or make sure of the studio space WHAT’S INCLUDED? Six days of tuition (four six-hour days and two half days of four hours) and transport for related excursions Coffee and tea throughout the day Accommodation Materials* Excursions Time for rest and relaxation on the beach, by the pool or in the village square A full cooked breakfast, five three-course dinners and two lunches (half-board) Flights are NOT included, however there are direct flights to Volos Airport: from London Gatwick on Wednesdays and Saturdays and from Brussels, Amsterdam, Munich, Duesseldorf and Vienna on some other days. (see www.volosairport.gr/en) Alternatively there are regular flights to Athens, Skiathos or Thessaloniki. Lagou Raxi can advise on the easiest/most economical transfers from your chosen airport and will help participants to share taxis if convenient. PRICES PER PERSON INCLUDING TUITION + ACCOMMODATION (HALF-BOARD) MATERIALS* AND EXCURSIONS The 20 spacious and comfortable bedrooms are all named after local beaches. Free WiFi throughout. Single room: E815 Twin double occupancy: E700 Triple double occupancy: E765 If you would like to bring family member(s) or friend(s), NOT participating in the courses, please contact us for the prices of different combinations including double rooms and suites. *There is a E50 supplement per person for materials.  

For anyone who has to deliver presentations who wants to become more confident and improve their speaking skills.